This was posted 1 year 7 months 5 days ago, and might be an out-dated deal.

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Full Refund via Digital Mastercard on Various Moccona Barista Reserve Products (e.g. Beans, Instant, Capsules)

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Full Refund via Digital Mastercard on Various Moccona Barista Reserve Products (e.g. Beans, Instant, Capsules)
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neil on 09/10/2022 - 22:03 mocconabaristaquality.com.au (12557 clicks)
Last edited 17/10/2022 - 00:04

Get a refund via digital Mastercard. Notably its not just instant coffee as they apparently sell beans as well (half price at Coles this week $17). Worth a punt.

Participating Products:

Moccona Barista Reserve Blonde Roast 95g
Moccona Barista Reserve Crema Roast 95g
Moccona Barista Reserve Café Black Roast 95g
Moccona Barista Reserve Coffee Capsules Cappuccino 10Pk
Moccona Barista Reserve Coffee Capsules Flat White 10Pk
Moccona Barista Reserve Coffee Capsules Latte 10Pk
Moccona Barista Reserve Coffee Capsules Long Black 10Pk
Moccona Barista Reserve Dark Roast Coffee Beans 1kg
Moccona Barista Reserve Medium Roast Coffee Beans 1kg

Woolworth's Barista Reserve Products
Coles' Barista Reserve Products

FAQ - T&Cs

via Budgeting To Get Rich on Instagram

—

Update:

Claims are no longer instant as per the T&Cs:

Upon submitting a valid claim form, claimants will be sent an email to confirm that their provisional claim has been received. Once validated, claimants will receive a Digital Prepaid Mastercard® (“Reward”) within 10 business days.

Groceries Cashback Coffee Coffee Beans Coffee Capsule Instagrampost Instant Coffee Moccona Nespresso Compatible Nespresso Compatible Coffee Capsules Tiktokpost

Related Stores

Moccona
Moccona

closed Comments

  • Indomie5 on 14/10/2022 - 15:35
    +1

    Same, submitted last night, still no email

  • delicheli on 14/10/2022 - 17:54
    +2

    I submitted my claim two days ago and still nothing. Anyone know what's going on??

  • Sheng on 14/10/2022 - 18:05
    -1

    It occurred to me people might have started to return products as well to double dip and make a profit. I think that flag the system for manual reviews now.

    • bbking18 on 14/10/2022 - 18:20
      +1

      Why not just be happy for free coffee instead of making profit? Besides Coles doesn't allow refund/exchange. And my local Woolworths doesn't even allow exchange unless approved by duty manager. I bought a pack of button battery last week, need 2025 but bought 2032. Went back to Woolworths next day with receipt I had to wait there for duty manager to approve exchange.

      • ash2000 on 14/10/2022 - 18:47

        I've found Woolies return policy very easy. I recently returned some Sistema containers (wrong side) for a full refund without having the receipt. I've had similar experiences with coles. Maybe it depends on the product category.

        As for the beans, yes, free coffee sounds pretty good to me, but if this cashback doesn't come through it will be a bitter brew at $34!

      • truetypezk on 14/10/2022 - 20:11
        +3

        Coles has resumed change of mind returns long ago. It is Woolies who still stick to the covid excuse despite the pandemic declaration is over.

        • bbking18 on 14/10/2022 - 23:12
          +2

          Not my lical Coles. Some staff at my local Coles behaved like they own the store. That being said I have never returned anything to Coles apart from one item that passed best before date which I returned straight after I paid. They make up new rules all the time. Not sure of their current policy.

        • bbking18 on 14/10/2022 - 23:16

          Do you know if Woolies still not giving rain check?

          • bird380 on 15/10/2022 - 00:52
            +1

            @bbking18: not giving. asked two weeks ago.

            • bbking18 on 15/10/2022 - 03:54

              @bird380: Thanks.

              • bird380 on 15/10/2022 - 14:05

                @bbking18: But Coles is still offering raincheck.

                • bbking18 on 15/10/2022 - 15:27
                  +1

                  @bird380: Yes I know. This is where the problem is. Some staff at my local Coles are not helpful when giving out rain check. Once, I ask for a rain check for 2 frozen duck and got told can only give me a raincheck for ONE frozen duck. I asked about max quantity of 6 per rain check. She firmly denied my request. Told me to go to another Coles to get them. More similar things I don't even want to start.

                  And yes, after couple of times I did complained to Coles Customer Service and they apologized and said I would hear from local store manager. Long story. I hate to repeat. Final outcome was got told store manager had discretion regarding raincheck although it wasn't clearly mentioned in T&Cs.

        • chloden on 18/10/2022 - 15:11

          This is why we only shop at Coles, Aldi and Costco now and not Woolworths

      • Sheng on 15/10/2022 - 11:44

        Some people might be.

  • jordask on 14/10/2022 - 20:05
    +1

    I think they ran out of gift cards

    • ivyholmes on 14/10/2022 - 21:00

      damn, maybe true

  • delicheli on 14/10/2022 - 22:24

    I hope they will honour claims made. I just wanted to try the barista black.

    • ivyholmes on 14/10/2022 - 23:32

      me too! I really bought the coffee for trying out!

  • Elaine Chen on 15/10/2022 - 15:13
    +1

    I got my claim approved 7 hours after the submission. However, the claim card button in the email does not working. I have emailed them request for an other digital Mastercard. Anyone have the problem?

    • Neoika on 15/10/2022 - 16:26
      +1

      It must be accessed on a mobile device, not desktop.

      This is the best guide.

      • jamba on 20/10/2022 - 11:35

        That guide does not work for me. I received email but the claim button is not clickable.

    • TheTaxMan on 17/10/2022 - 13:29

      Did you manage to get yours working? I didn't receive any text either so I'm not sure how this works now.

    • magster on 17/10/2022 - 17:38

      Finally got my approval email after submitting on Wednesday night. However there is no clickable claim button. So fail lol

      • Elaine Chen on 17/10/2022 - 19:38

        Emailed them couple times. They resent the approval email. However, the claim button still not clickable. I emailed them again, they seems to reply on the third business day.

        • Elaine Chen on 25/10/2022 - 10:59

          Update:
          Received a clickable link to redeem the Mastercard at the end.

  • CarpIsNoFish on 15/10/2022 - 19:22

    Seems like they're not honoring the promo anymore, submitted receipt afternoon of the 13th. Hopefully Coles will accept the refund, otherwise might need to initiate a chargeback on my CC …

    • johnmelb on 15/10/2022 - 19:37

      Was your claim rejected?
      Me and my partner just submitted one today ..

      • ja912son on 15/10/2022 - 19:39

        Any luck with your claims today?

        • johnmelb on 15/10/2022 - 19:53

          No response at all.
          No email confirmation of my claim either.

    • ivyholmes on 15/10/2022 - 19:59

      I hope coles can do exchange items, I'm just very unhappy with this promo, i didn't get approval neither rejection

      • ja912son on 15/10/2022 - 20:31

        Second that. That's $34 I'd like to keep.. Sigh~

      • bbking18 on 16/10/2022 - 00:35

        I think they are just manually checking which takes time. I won't return mine regardless the outcome. I am sure they will honor them as we haven't done anything wrong and they didn't pull the promo.

    • foxes28 on 15/10/2022 - 21:04
      +1

      Too early to say that. It does say it can take up to 10 business days in the T&C

      • TEER3X on 16/10/2022 - 08:21
        +2

        can take up to 10 business days in the T&C

        But people are freaking out after not getting it within 5 minutes… Will somebody think of the people!?

        • foxes28 on 16/10/2022 - 09:51
          +3

          Though it would be nice to at least get a confirmation email that it’s being processed

          • bbking18 on 16/10/2022 - 15:17

            @foxes28: Didn't you get a confirmation straight after submitting the claim with claim reference ID?

            • foxes28 on 16/10/2022 - 17:56

              @bbking18: No I didn’t! When did you submit yours? I got the claim ID on their page after submitting everything

              • bbking18 on 16/10/2022 - 23:58

                @foxes28: Last Thursday. That's what I meant. There was no email confirmation. Just claim ID on their page.

                • foxes28 on 17/10/2022 - 10:27

                  @bbking18: Oh ok all good then - we are on the same boat!

                  • bbking18 on 17/10/2022 - 15:10
                    +2

                    @foxes28: Yes, should be fine. Just take time. Those people who have their claims approved within minutes are lucky. Now they must have decided to check more carefully which takes time. My opinion.

        • bbking18 on 16/10/2022 - 15:16

          There is no reason to freak out.

          • ivyholmes on 18/10/2022 - 23:30

            @bbking18: what if we aren't allow exchange products at coles, couldnt it be a waste?

            • bbking18 on 19/10/2022 - 01:20

              @ivyholmes: Don't worry too much. I still think should be fine.

    • nicholasv on 17/10/2022 - 19:25
      +1

      Just got my email. Submitted receipt on 13th too. Revoke your neg when you receive it

  • JJPS on 16/10/2022 - 07:55

    Haven’t got mine as well, submitted on 13th. Think they have to honour it, right? Or to where we could complain? Opened and tried the medium roasted beans I bought, don’t like it at all. Would be pretty upset if I can’t get back my $34

    • mysterytal on 16/10/2022 - 09:05

      What beans do you normally buy?

      These are Arabica beans sourced from farms around the world.

  • lakers1222 on 17/10/2022 - 01:38
    +2

    if they don't honour this, ill be mad.

  • angelbaby on 17/10/2022 - 14:52
    +2

    Made 2 claims under 2 different accounts on 13 Oct. Neither of the accounts received any email confirmation or anything yet.

    • ttkc on 17/10/2022 - 15:18

      Same.

  • ash2000 on 17/10/2022 - 15:42
    +2

    Still nothing from a claim I placed on Friday. I'm in no rush for the cashback, but I would have thought at a minimum any competent cashback promo would send an email confirming the claim was received.

  • delicheli on 17/10/2022 - 17:04

    I will wait. Manually will take some time.

  • nicholasv on 17/10/2022 - 19:25
    +3

    Was worried that this wouldn't work but I just received my email! Made claim on Thursday 13 October

    • ivyholmes on 17/10/2022 - 21:23

      How many did you claim?

      • nicholasv on 17/10/2022 - 21:42

        Just one for the beans. Was like $34 I think from memory

    • JJPS on 18/10/2022 - 07:04

      What’s the sender or subject of the email? So I can search for it and make sure I won’t missed

    • foxes28 on 18/10/2022 - 08:50

      That's great! Good to know they are still honouring the promo.

      Though I submitted mine on the same day with you yet haven't heard anything since. Fingers crossed I'll get something today

      • bbking18 on 18/10/2022 - 13:06

        Same here.

    • ja912son on 18/10/2022 - 20:27

      Gosh, my claim was submitted on 12/10/22. Fingers crossed!

      • jamba on 19/10/2022 - 05:06
        +1

        They should be honouring it. They now have a TV advert about this promo.

      • Sheng on 19/10/2022 - 10:49

        Probably waiting for the return window to close now. i.e 7 - 10 business days for verify + reimbursement.

        • truetypezk on 19/10/2022 - 15:31
          +1

          Coles doesnt have a set return window while Woolies doesnt even allow you to return. They are probably just slow.

          • RockyRaccoon on 19/10/2022 - 15:34

            @truetypezk: Email received for claim. So relax fellas - not truetypezk - just used your post as last in line (submitted on 14th)

          • Sheng on 19/10/2022 - 16:01

            @truetypezk: For change of mind yes.

            • truetypezk on 23/10/2022 - 19:59

              @Sheng: I don't think so. I have returned non-perishable items purchased months ago without any issues. If you check their website under return policy, it simply says:

              I’ve changed my mind and no longer want an item I’ve purchased. Can I return it?
              Yes, just ensure the item is unopened and in its original packaging and you can return your item to any Coles store along with your invoice for a refund.

  • RichieVn on 18/10/2022 - 23:10
    +1

    who can i email as the claim card link doesn't seem to work even after using my phone to access it

  • ssx on 19/10/2022 - 15:36
    +1

    argh my digital receipt was rejected……….@#$#$!#$@#$
    I have sent it in again…..but……damn overpriced instant coffee

    • tikei on 19/10/2022 - 15:45

      What was the reason it was rejected?

      • ssx on 19/10/2022 - 15:49

        "We have reviewed your claim in the Moccona Barista Reserve Promotion and were unable to successfully validate your submission."

  • sydozbargain0000 on 19/10/2022 - 15:45

    My claim and receipt were also rejected. I uploaded an electronic receipt from Woolworths Reward App.

    • ssx on 19/10/2022 - 16:01

      I'm wondering if they were too lazy to open a PDF

  • AussieSaver on 19/10/2022 - 15:46

    Got rejected even though the receipt had all the info they requested for….. %$$^%$$$#####

  • vee_el on 19/10/2022 - 15:47

    Looks like all the rejection emails are coming through now. I got it as well

  • GDayStraya on 19/10/2022 - 16:03

    REJECTED … Damn I bought it at full price …

    • ttkc on 19/10/2022 - 16:51

      Did they say why?

      • GDayStraya on 19/10/2022 - 17:25

        This could be:
        Because there is an issue with your uploaded proof of purchase
        or
        Your entry does not comply with the promotional terms and conditions

  • wingapo on 19/10/2022 - 16:30

    Put in a claim on 14/10, got the gift card email today.

  • daveg1980 on 19/10/2022 - 16:34

    Mine was accepted within 5 mins, my wife's just got rejected.
    Coles won't refund or exchange will they?

    • johnmelb on 19/10/2022 - 17:06

      Do they provide a reason why it was rejected?

      • daveg1980 on 19/10/2022 - 17:48

        Not really… Just a list of potential reasons, like the receipt wasn't visible etc

        • ivyholmes on 19/10/2022 - 18:38

          I also get rejected. I sent an email of fully clear receipt, if they still reject me. I'll exchange the beans at coles

  • Indomie5 on 19/10/2022 - 16:53

    Just got approved, submitted on 13/10

    • Elaine Chen on 19/10/2022 - 17:57

      Are you available to redeem the Mastercard? Mine was approved, but there was no clickable link. I emailed them about the issue and they resent. Still no clickable link. I emailed again and they replied saying claim was invalid… asked me to send the receipt again. They must have tons of emails to reply, topically reply in 3 or more days.

      • Indomie5 on 19/10/2022 - 18:15

        yes, I received 2 email, one clickable another one NOT

      • ivyholmes on 19/10/2022 - 18:50

        I can claim the giftcard, the first email works second email doesnt work, make sure check ur spam

  • DinnerWinner1512 on 19/10/2022 - 17:54

    Mine was approved, submitted on 14/10,

    Make sure receipt has all the information as listed on the website…..

    An eligible purchase receipt must only be used for a maximum of one (1) claim and must clearly specify:
    • the Participating Product purchased
    • the price of the Participating Product purchased
    • the Participating Retailer for the purchase
    • the purchase date and time
    • the receipt number; and
    • that payment for the Participating Product purchased has been received in full.

    If the purchase receipt is missing any of the above information, or is illegible or indecipherable, it will render the claim invalid.

    If a claimant uses the same purchase receipt to submit multiple claims, the Promoter will render all claims submitted by that claimant, using that one receipt, invalid.

  • foxes28 on 19/10/2022 - 19:05

    Finally got mine (submitted 13/10). Anyone else having issue with adding the card? I downloaded the TCN app, used the customer reference no from the text message to redeem the card. I can see the Moccona card but it just keep loading.

    • ja912son on 19/10/2022 - 19:25

      Got two emails. Received sms okay. When trying to click through the link in sms, it keeps loading without actually getting into TCN app. Eventually, the error message came up saying the activation code doesn't exist…What the heck…

      • ivyholmes on 19/10/2022 - 19:37

        keep on trying, at first I couldn't put it on my gpay, but I redo again and it works

      • Sheng on 19/10/2022 - 22:28

        That means its already activated. Instead you need to login via your number now.

    • JJPS on 19/10/2022 - 19:53

      Same here, submitted on 13th and got email confirmation today. Try to activate card now, but TCN app kept loading

    • helloitse on 20/10/2022 - 16:29

      Having the same problem. Emailed TCN to ask how to resolve, auto-reply email says they updated the app on 18 Oct so I wonder if the update was a total dud. Will update if any advice is received.

      • foxes28 on 20/10/2022 - 16:33

        Read the comment below - basically reinstalling the app seems to fix the problem

  • bird380 on 19/10/2022 - 20:06

    Mine was Rejected..,

  • AlphaSquid1604 on 19/10/2022 - 20:29
    +1

    Got approved but it sure takes a shit ton of effort to retrieve the card from TCN. Still haven't managed to cause they channel through the app and the app just doesnt load.

    • Sheng on 19/10/2022 - 22:27

      Sign out on the TCN app.

    • Craze on 20/10/2022 - 00:43
      +1

      I can't seem to log into the TCN app as well, it auto populates the verification code from text message but then goes back to the main login screen immediately…

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