This was posted 1 year 7 months 4 days ago, and might be an out-dated deal.

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Full Refund via Digital Mastercard on Various Moccona Barista Reserve Products (e.g. Beans, Instant, Capsules)

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Full Refund via Digital Mastercard on Various Moccona Barista Reserve Products (e.g. Beans, Instant, Capsules)
Go to Deal
neil on 09/10/2022 - 22:03 mocconabaristaquality.com.au (12557 clicks)
Last edited 17/10/2022 - 00:04

Get a refund via digital Mastercard. Notably its not just instant coffee as they apparently sell beans as well (half price at Coles this week $17). Worth a punt.

Participating Products:

Moccona Barista Reserve Blonde Roast 95g
Moccona Barista Reserve Crema Roast 95g
Moccona Barista Reserve Café Black Roast 95g
Moccona Barista Reserve Coffee Capsules Cappuccino 10Pk
Moccona Barista Reserve Coffee Capsules Flat White 10Pk
Moccona Barista Reserve Coffee Capsules Latte 10Pk
Moccona Barista Reserve Coffee Capsules Long Black 10Pk
Moccona Barista Reserve Dark Roast Coffee Beans 1kg
Moccona Barista Reserve Medium Roast Coffee Beans 1kg

Woolworth's Barista Reserve Products
Coles' Barista Reserve Products

FAQ - T&Cs

via Budgeting To Get Rich on Instagram

—

Update:

Claims are no longer instant as per the T&Cs:

Upon submitting a valid claim form, claimants will be sent an email to confirm that their provisional claim has been received. Once validated, claimants will receive a Digital Prepaid Mastercard® (“Reward”) within 10 business days.

Groceries Cashback Coffee Coffee Beans Coffee Capsule Instagrampost Instant Coffee Moccona Nespresso Compatible Nespresso Compatible Coffee Capsules Tiktokpost

Related Stores

Moccona
Moccona

closed Comments

      • lakers1222 on 20/10/2022 - 02:02
        +1

        I tried to create a TCN account to redeem the giftcard. i get an endless loading screen after submittings the 2FA code

        • foxes28 on 20/10/2022 - 08:53

          Yeah same here. I can see the Moccona Mastercard and then the loading animation. There is also what seem to be a button "View card information"which doesn't work anyway.

  • JJPS on 20/10/2022 - 09:18
    +3

    As for loading screen, I called TCN support. The guy instructed me to uninstall and reinstall app. Login , logout and login again then I can see my card and balance. Try this!

    • foxes28 on 20/10/2022 - 10:00

      Thanks! This works

  • Ecstatic on 20/10/2022 - 10:40
    +2

    Claim rejected despite a perfectly valid receipt meeting all criteria.

    • ssx on 20/10/2022 - 10:47

      was it a digital receipt?

      • Ecstatic on 20/10/2022 - 13:45

        Nope.

        • ssx on 20/10/2022 - 14:31

          Well. This sucks.

    • GDayStraya on 20/10/2022 - 14:50

      Did you use the everyday rewards?

    • bamzero on 20/10/2022 - 15:05

      Did you not "Tell them how much you loved your Moccona Barista Reserve Product"?

      Does it block you if you've already submitted with a particular mobile number etc? If not and it meets the criteria, I'd just try to submit again.

      • ssx on 20/10/2022 - 15:06

        yes, doesn't let you submit again if you have already used your mobile number

    • ash2000 on 20/10/2022 - 16:51

      Exactly the same issue yesterday. The email didn't specify why it was rejected. Utterly useless.

      It was a perfect image of the receipt too. I've sent them yet another copy. Let's see what happens.

      • capslock janitor on 07/11/2022 - 18:50

        what happens ?

        • ash2000 on 07/11/2022 - 19:24
          +1

          I resubmitted and they accepted it

    • Ecstatic on 24/10/2022 - 12:00

      Claim approved after responding to claim rejection email.

  • angelbaby on 20/10/2022 - 11:30

    submitted on 14/10, still no email nor SMS.

  • ash2000 on 20/10/2022 - 16:58
    +4

    This promo is the very personification of amateur hour. Yes, pretty website but the actual processing of the cashback is shambolic.

    Frankly, it is quite self-defeating. I'm now far less likely to buy Moconna than I was before.

    • ssx on 20/10/2022 - 17:00

      I am petty. Will totally boycott Mocconna.
      shakes fist at coffee

      • ash2000 on 20/10/2022 - 17:16
        +1

        Not boycotting, just won't have a positive association with the brand. Not like there aren't alternatives vying for my money….ie aldi single origin for half the price.

        • Neoika on 20/10/2022 - 23:28
          +1

          Moccona is owned by JDE who also owns some other brands sold here like LOR. It also supplie beans to Harris.

    • Sheng on 20/10/2022 - 17:03

      Probably got warning on the payout amount so manually getting processed.

      Team probably thought it was be good to us this to automate the process. Add text to a database and filter if there is existing data - Yes, deny claim; No, accept claim. Probably issued the promotional budget of $5-10k already (just based on clicks from Ozbargain $11k-17k min. at discounted prices for beans and $11 for instant coffee.)

      Probably using the same system but added another double verification process that requires manual input to trigger event.

      • ash2000 on 20/10/2022 - 17:21
        +2

        Starting to remind me of the Ben and Jerry's cashback promo of 4 or 5 years ago, which imho remains the worst cashback debacle in ozbargain history.

        They would demand you to resubmit receipts and if you didn't do it within 12 to 24 hours the claim would be cancelled. And there wasn't a problem with the receipts it was just part of their MO to deny claims. There were several other hoops that you had to jump through as well that were time sensitive.

  • Camelback on 20/10/2022 - 20:58

    Claim rejected despite uploading entirety of the receipt

  • Supermari78 on 20/10/2022 - 22:02

    Help needed please - A few days after I submitted the claim for this moccona full refund, finally received a link today from CardNetwork. However when I clicked the link in the text msg, it asked me to input the activation code received with sms, which I didn't receive at all. Could anyone tell me how could I retrieve the activation code？

    • GDayStraya on 20/10/2022 - 22:28

      Read the comments above …

      • Supermari78 on 20/10/2022 - 22:39

        Thanks, found the answer on previous page and prob solved.

  • tajid on 20/10/2022 - 22:55

    Did 2 claims for the household last week.

    No email for 1 email.
    1 rejection for the other email.

    Has anyone gone back to Woolies for refund?

    • ivyholmes on 20/10/2022 - 23:18

      what about coles?

    • Sheng on 20/10/2022 - 23:59

      Exchange is possible.

      • tajid on 21/10/2022 - 06:53

        With anything at woolies?

        • Sheng on 21/10/2022 - 11:40

          Probably the same isle stuff.

  • shortgum on 21/10/2022 - 04:18
    +3

    Claim rejected with a perfect receipt. asked for resent. Ok. just did that now. hope get re-validate after they are checking it properly

  • johnmelb on 21/10/2022 - 17:32

    Moccona is reading the comments here it seems, just got an email "Your Claim Has Been Submitted - Entry ID ".
    Just to confirm the claim was submitted.
    from: [email protected]

    This email is to notify you that your claim has been successfully submitted.

    There is currently a slight delay in validation due to a large number of claims, rest assured it will be processed within 10 business days of your original submission.

    Once your claim is validated you will be notified via email, so be sure to check your spam/junk mail folder.

    If you have any questions, please check the promotional FAQs or Contact Us.

    For full promotional Terms & Conditions, click here.

    Best wishes,
    The Moccona Barista Reserve team

    • tajid on 25/10/2022 - 07:28

      That email address bounced back. I never got any email for my claim.

  • Doyeon on 21/10/2022 - 22:31

    TCN app going around in circle to add giftcard to wallet.. Never ending verification SMS. Is there anyone having the same issue?

    • Sheng on 21/10/2022 - 22:55

      Seems like they changed SMS OTP providers and pushed an update on the app store to reflect the new API. New SMS comes from "CardGift" with a generic OPT. If you haven't updated the app to the latest you will still be receiving SMS from "CardNetwork" and the loop will start.

  • ssx on 22/10/2022 - 07:35

    My rejected claim just got validated!
    Huzzah

  • delicheli on 22/10/2022 - 08:41

    I got my claim validated after one rejection-they asked to send in the receipt via email, which i did-so very happy now. Its taken 9 days.

  • braker on 23/10/2022 - 12:17
    +1

    Just got my validation email from submitting last Sunday :)

  • wetwork on 23/10/2022 - 14:41

    Just got my email for the cashback - I submitted last Saturday.
    What a drama of SMSs and loading apps to get the reward sorted!

  • terryhur on 23/10/2022 - 15:04
    +3

    Just got the cashback from submitting last Saturday! $34 for 1kg of whole beans. What a week of anxiety.

    • hippo2s on 23/10/2022 - 20:31

      I just submitted mine yesterday. Not much of a 'real coffee' drinker..but trying to see if I like it, it's gonna be real sour taste if I can't get the rebate.

    • johnmelb on 23/10/2022 - 20:48

      Thanks for sharing.
      Both my partner and I submitted last Saturday (my partner an hour before myself).
      Mine was just validated, my partner still only received the message that it was submitted.

    • hippo2s on 25/10/2022 - 00:05

      just got the confirm email and link to card

  • ivyholmes on 24/10/2022 - 11:16
    -2

    "Thank you for getting back to us.

    Unfortunately your receipt is similar to another entrants with the same debit card and Flybuys Card used. As it is only 1 claim per person permitted, in order to review your entry we will require to see a form of ID that validates your name and DOB that you entered with. If you could please reply to this email with the required information then we can review your entry"

    What if i didn't give real information due to privacy act????? what should I response? Should I just return the product to coles?

    • mysterytal on 24/10/2022 - 11:33
      +2

      If you can't provide proof of identity to prove you are a real person and therefore a different person to the one that has already used your debit card and your Flybuys card then your claim is invalid. There's no more you can do.

      You should use a real name for these promotions or take the risk that they'll decline the payment. You could use any one of your family member's names such as your partner or children as long as they haven't entered the promotion.

      You will also need to pay with cash or at the very least make sure you use a different debit card and a different Flybuys card or just don't use your Flybuys card at all. After all it's just a few points.

      • ivyholmes on 24/10/2022 - 11:45

        I should have done it, but I completly forget. Now what I do is, i sent a message to coles asking for exchange products. Hopefully the wont reject me

        • ivyholmes on 24/10/2022 - 20:23

          "Thank you for getting back to us.

          Our change of mind policy states that products can be refunded or exchanged as long as it is unopened, in a saleable condition, within 30 days and if customer has proof of purchase. We hope this information helps.

          Once again, thank you for taking the time to provide your feedback. We look forward to being of service to you again in the future."

          Just to confirm email from Coles. Yippy!

    • bbking18 on 24/10/2022 - 14:36
      +1

      Oh no, didn't expect them to be so "thorough". No wonder takes them a week to approve. I only bought one. Wouldn't want to go through the trouble again. And it is common family members use the same flybuys card and share the same credit card. Hope you can exchange for something else. Have uou done it already?

      I wouldn't want to email them copy of driver's licence unless I block my licence number, address and DOB.

      • ivyholmes on 24/10/2022 - 14:51
        +3

        True, who wants to share driver license just to receipt $34 gift card, what if mocconna sells ur identity like optus hack?

        Well, you will never know right.

        I sent email to coles for exchange, just in case when they reject me in store, I've had a proof showing that I am eligible for exchange products instore.

        • bbking18 on 24/10/2022 - 15:15

          Exactly.

      • mysterytal on 25/10/2022 - 08:10
        +1

        It is common but you will get better deals when you use different flybuys cards. Instead of a spend $110 every week to get bonus points on one card you might get the spend $50 per week offer on each card and therefore get twice as many bonus points.

        You also should have an additional cardholder to share a credit card account with someone and not share the same physical card. The bank will help you out getting an additional cardholder on the account.

        These offers are one per person so if it looks like one person bought the item twice that's what they use to determine that so next time pay cash and don't use flybuys for the second purchase.

        • johnmelb on 27/10/2022 - 00:26

          You also should have an additional cardholder to share a credit card account with someone and not share the same physical card. The bank will help you out getting an additional cardholder on the account

          I've actually had it more than once that the additional card has the exact same number, just a different name on the card.

          Better advice would be to use Google/Apple pay, they create a virtual card number, so will be different in the receipt.

      • ivyholmes on 26/10/2022 - 21:41

        so Lucky Ive got full refund from coles instead of exchange!

  • Ozymandias on 24/10/2022 - 11:46
    +1

    The TCN app is hot garbage - cannot access the card, even after logging in and out and deleting and reinstalling the app. There goes my cashback.

    • Jannx3 on 24/10/2022 - 12:16
      +2

      same thing happened to me, i emailed TCN about it and they have issued a new giftcard to me which works now. hope this helps

  • bluestick on 24/10/2022 - 13:37

    If anyone have tries online purchase from coles is acceptable?

    • Neoika on 24/10/2022 - 16:14

      Don't do it. From some comments above, the promoter is trying everything possible to not issue refund.

  • shortgum on 24/10/2022 - 17:29

    one of our claims using $10 everyday reward money to pay still not get a response yet. whilst couple other claims with gift card purchase got validated.

    anyone has the claim approved using everyday reward dollar at woolies purchase? I can't see why they will give reason to reject claim due to this. they are real money cost to purchase the coffee. but feel guilty of using the $10 credit now…

    • johnmelb on 24/10/2022 - 17:43

      one of our claims […] whilst couple other claims

      All for unique (real-life) individuals?

      I didn't risk using credit.

      Rewards will be loaded with the value of the original purchase price paid by the claimant for the Participating Product as indicated on their purchase receipt.

      • shortgum on 24/10/2022 - 17:50

        yes, for your interest. real life individual.

        everyday dollar is still actual money but that said the promoter can easily perceived this different. yes. feel guilty now for it.

        whilst there are a lot of success that we use flybuys dollars as purchase with other promotions in the past, so that's why tried here. but seems everyday reward dollar come in a $10 chunk that looks very different on the docket than flybuys dollar that can be use at any value

        • johnmelb on 25/10/2022 - 08:36

          I would still let them argue it.
          My partner still has a claim from last week Saturday that isn't processed yet. But looks like some others have been waiting more than 10 working days.

  • bk1973 on 25/10/2022 - 07:12

    I submitted on 11th Oct (exactly 10 business days ago). I got a verification code via text. That's it. Nothing more (no email, nothing). I've submitted a message from their webform. We'll see what happens.

    • tajid on 25/10/2022 - 07:30

      Same. Emailed them and nothing. Haven't tried the webform.

      • bk1973 on 25/10/2022 - 07:49

        I've not opened it yet, but am guessing it might be too late to return it (which I don't want to do). I'd like to use it, but it will "taste bad" if I was duped. According to some others on here, it will taste bad regardless.

        • ssx on 27/10/2022 - 11:13

          Have you received any reply yet? Husband is also waiting for his claim from 14/10

  • Shagem on 25/10/2022 - 07:28

    Got 1kg of their medium roast beans….glad they were free because it's bloody terrible 😩

    • mysterytal on 25/10/2022 - 08:02
      +2

      They tasted just like any other Arabica bean blend I've had before.

      What beans do you normally buy?

      • Shagem on 25/10/2022 - 12:08

        Only just started using a coffee machine again after years of instant coffee. Any of the vittoria seems heaps better. The mild roast moccona I got doesn't even smell right and as soon as I opened the bag I was disappointed. Worst coffee I've had in a long time and thats saying something 🤷

        • TEER3X on 29/10/2022 - 08:21

          All it's saying is you haven't had real coffee for a long time and were perfectly happy drinking instant.

          The medium roast is equal to or better than most supermarket coffee, if you want much better coffee, get freshly roasted beans elsewhere.

  • hamza23 on 25/10/2022 - 09:22
    +2

    Received my card just now for $34. I purchased and claimed on Saturday 22/10, purchased from Coles, paid via gift card and FlyBuys dollars mix.

    • Onechickandapc on 28/10/2022 - 07:32

      I claimed on 21st still nothing

  • wetwork on 27/10/2022 - 18:05

    The card is woeful. Mine shows a zero balance against $34 spent, amongst Invalid Dynamic Link errors.
    TCN haven't responded yet.

    • test123123 on 28/10/2022 - 09:51
      +1

      Same here. Activated my TCN digital Mastercard. Show $17 in TCN app but cannot use it due to error retrieving card information. Also, cannot add it to Applepay. A useless card in essence.

      • wetwork on 28/10/2022 - 09:55

        TCN are ignoring calls and emails.
        Wonder why?

        • GAMBOL on 28/10/2022 - 10:57

          I have some issue, my TCN card didn't work, sent email to them. got reply yesterday and received new txt for new card.

          • wetwork on 28/10/2022 - 14:08

            @GAMBOL: Have you used it yet?
            Mine was declined at Coles using Google wallet.

            • GAMBOL on 30/10/2022 - 15:38
              +1

              @wetwork: yes, I used already .but not at coles

            • ivyholmes on 09/11/2022 - 22:09

              @wetwork: Mine was declined at Woolies with Gwallet too

              • wetwork on 10/11/2022 - 07:49

                @ivyholmes: Email them.
                What a crock.

                • ivyholmes on 10/11/2022 - 12:43

                  @wetwork: I wouldn't be bothered. I'll just double-dip it from ShopBack or other promotion with $34

                  • wetwork on 10/11/2022 - 15:10

                    @ivyholmes: Sounds like the best idea.
                    This promo has reminded me how overrated Moccona is for R&G now as well as Instant. The best before date of their packs is much shorter than a brand such as Lavazza, which could mean several things, including inferior packaging.
                    The frigging around with the gift card was just the icing for me.
                    Still - each to their own.
                    I'll keep buying what I bought before.

                    • ivyholmes on 10/11/2022 - 15:12
                      +1

                      @wetwork: I couldn't agree more. Why on earth do you buy $34 coffee beans that taste like a sh*t. Aldi coffee is the best only cost $11.99

  • wetwork on 29/10/2022 - 12:32

    Finally got it to work. Guess they read my email and sorted it out in the back end.
    Never heard back from TCN. What a lot of effort for a bag of very ordinary beans.
    I should have just returned them but I felt guilty.

  • johnmelb on 29/10/2022 - 19:49

    My partner still doesn't have a response after 10 business days ..

    • Neoika on 29/10/2022 - 20:28

      The promoter may have found something identical. e.g. 3 or 4 last digits of both card number and flybuys are matched on the two receipts (as mentioned by other above), last few digits same eGC used on the two receipts as the previous remaining balance on the first one matched the initial balance on the second one.

      • johnmelb on 30/10/2022 - 13:12
        +1

        Nope different rewards card and different payment method

  • test123123 on 30/10/2022 - 11:01
    +1

    TCN finally fixed it and added the card into IOS Wallet

  • Sheng on 31/10/2022 - 12:40
    +1

    Cash withdrawal not allowed on this card? Prezzee not allowed?

  • why2 on 01/11/2022 - 13:42
    +2

    My claim was declined. I opted in for eReceipts at WW, I did ask at WW to print the receipt, but since it mentions duplicate the claim is "invalid".
    I didn't get any update from Moccona on this, after I contacted them they said it was already declined 1.5 weeks ago but I never got an update on this.
    I used to buy Moccona regularly before this promotion, well, this is enough for me to stop buying any Moccona products!

    • ssx on 01/11/2022 - 13:44

      I sent in an e-receipt from my app in PDF form. Initially it was rejected as the receipt was "unreadable" (not sure how). I replied to the rejection with another PDF copy of the receipt and it was approved.

    • Onechickandapc on 02/11/2022 - 08:29

      Yeah I hear you
      If you say something stick to it
      They should keep their word
      It was a marketing ploy to get people to try their product
      People buy it with incentive then they don’t pay up

    • nerd1 on 02/11/2022 - 10:15
      +2

      When I bought my coffee, I forgot the receipt. went back to the coles service desk 10 min later and ask them to print a receipt, it had DUPLICATE on the top of it and I didn't have a problem.

    • capslock janitor on 07/11/2022 - 18:59

      sucks ww dont give screen option to print receipt or not anymore

  • JIMB0 on 02/11/2022 - 09:00
    +2

    Better spend up, these cards expire next month.

    • capslock janitor on 07/11/2022 - 18:56

      why expire so soon

    • ivyholmes on 10/11/2022 - 15:04

      Any idea how we double dip this card before the expired dates?

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