Never Seen Anything as Unprofessional and Customer Unfriendly Like Centrecom

dosada on 21/07/2023 - 21:43
Last edited 22/07/2023 - 10:32 by 1 other user

On 06.07.2023 i have placed an order for an iPhone with Centrecom. 10.07.2023 they shipped the phone out and 13.07.2023 Australia post claims it was delivered. When i got home there was no parcel anywhere. To my big surprise i had to realize that Centrecom shipped out a $2500 phone without signature on delivery. The postie chucked it close to the front door and by the time i got home someone stole it.

17.07.2023 after checking with all neighbors if it was maybe dropped off at their place i contacted Australia post. Within an hour i got an response saying "XXX, our apologies that this item was left in an unsafe place. The driver should have left the parcel in a safe place without public view, it would have been out of sight and not left totally visible to the street. I am deeming this item lost in transit due to the unsafe delivery location". It took auspost literally less than an hour to come up with the results of the investigation.

Same day i contacted centrecom and received as response "Thank you for contacting us. After checking your order was delivered and it was put on a safe place. Please see attached proof of delivery." How they knew that it was a safe location i still wonder. Australia post says the opposite. I objected that and said that i already contacted auspost and that they deem the parcel as lost in transit.

Response was "We will lodge an investigation with Auspost and our account manager there. PLEASE NOTE that Auspost investigations can generally take up to 7 business days, we have no influence to expedite their process". As someone who has a business account with auspost i know that this never takes 7 business days, maybe one or two tops.

20.07.2023 i emailed centrecom again asking about an update. No response.
21.07.2023 another email, and of course no reply.

I am leaving next week for my holidays and wondering if there is anything i can do to get them to move a bit faster. It is irresponsible to send an item worth $2500 without signature on delivery. Australia post has already accepted responsibility for the loss, this has been forwarded to centrecom and they have also received the case number. Something that should take a couple of hours, if even that, is taking now ages because centrecom simply doesn't give a shit about their customers.

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    • xuqi on 24/07/2023 - 00:07

      Doubt it would expedite the investigation process, as you're still waiting on various teams within Oz post, seller, etc..

      Dealing with post office (or any other government bureaucracy for that matter) is much alike Superannuation performance; Past customer service experience is not indicative of future interactions.

      This is sadly something OP seems to miss:

      "It takes three minutes to ring them up and quote the case number and they will confirm the outcome of their investigation"

      Having insurance would definitely have helped in recouping $ for lost items:

      https://auspost.com.au/business/shipping/domestic-shipping/o…

      Personally I would have paid for additional insurance on a $2500 delivered phone (~$60 ins. cost in this instance), but each to their own.

      Stores should by default include freight instrance on their web purchases over say $100, allowing customers to 'Opt out' of purchasing insurance. Then when packages are lost/stolen it was their choice, not to pay for it…

      • kypermaster on 24/07/2023 - 12:32
        -1

        Wow definitely didn't know that auspost was a government owned entity, I understand now with all the bureaucracy nothing is going to be moved quick, usually business has a insurance but otherwise they would just have to cop up the costs right?

  • iamchriss on 24/07/2023 - 06:47

    One would assume that CentreCom has Marine Transit Insurance and would make a claim against the policy (depending on excess) once AP has finished investigating.

  • sunnymel on 24/07/2023 - 07:55

    I’ll make sure someone is home to receive an expensive item.

    Auspost gives you an option to divert the delivery to the post office.

    Auspost also has an option of a pseudo address which customers can use to deliver things directly to post office. I think it’s called parcel locker.

    Centrecom gives an option to take freight insurance which OP didn’t select I guess.

    There are options available to make your life easier. Don’t depend on others to do the right things for you. Doesn’t work.

  • champ23 on 24/07/2023 - 09:25

    Consider getting a PO box if one is available close to home. They only cost 150 a year.

  • newjerseydamo on 24/07/2023 - 09:33

    Freight insurance is optional, OP must have declined it: https://i.imgur.com/AS6qvHB.png
    Additionally, if OP selected "Leave unattended", the insurance is void: https://i.imgur.com/TkBgZi6.png

    So yeah. Don't know how CenterCom is getting the hate when they have it all offered and the responsibility falls on the OP.

    • ginormousgiraffe on 24/07/2023 - 10:03
      +3

      They are responsible for the product from the time it leaves the warehouse to the time that it is in your hands. Freight insurance is what a business needs, not what an individual purchasing from them needs.

      • newjerseydamo on 24/07/2023 - 10:15
        -2

        Incorrect. Businesses offer all the different options because people are cheap skates and if the business enforced the higher levels of postage, and thus higher costs of postage, people will complain.

        So ultimately the easiest way is offer the options, cheap postage plus additives, then it's up to the customer. Every business does it this way, providing multiple options for shipping.

        People love to not be responsible for their decisions, which is ultimately what's happening here, i.e., the OP.

        • ginormousgiraffe on 24/07/2023 - 10:32
          +2

          Proof?

          The law is not on your side: https://www.consumer.vic.gov.au/products-and-services/proble…

          Note: if the seller claims to have posted the product, they are responsible for resolving any issues with Australia Post or the courier company used to deliver the product.

          • newjerseydamo on 24/07/2023 - 15:47
            -1

            @ginormousgiraffe: And in this case it got delivered, left at the door. So no, the business isn't responsible. It's not about being "in the hands", it's about being delivered, and proved its delivered to the correct address, which it was.

            As for freight insurance being what the business needs, whilst they may take it out, that's not an option a business will always take if they don't have to. Just like any insurance, the less you claim, the better rate/deal you get. Businesses offer customers varying rates of shipping so the customer can either pay the cheapest or go for the most expensive, and thus the responsibility shifts from the business to the customer.
            If the customer chooses the cheapest option or to leave at the door, it's not on the business.

            Yes, the sender has to raise the case with the sender, but they're not ultimately responsible if its marked as delivered, again the case here.
            It could also be a situation of a customer claiming they never got the product and trying to get a free item (not saying that's what the OP is doing).

            • ginormousgiraffe on 24/07/2023 - 15:58
              +1

              @newjerseydamo: Unless CentreCom can prove that it was delivered and left in a safe space if agreed by OP, then it is their responsibility. Hint: Their courier has already admitted that it was not left in a safe space - i.e. the OP did not receive the goods and service that he paid for.

              OP should wait until they complete this investigation, then file a chargeback. The law is well and truly on their side.

  • Cyphar on 24/07/2023 - 09:55
    +2

    I use Centrecom all the time both for deliveries and in store purchases. I own an IT business so rely on them quite a bit.

    Having said that, I can say that this issue does not really fall on Centrecom. I have a feeling that even though you spent $2500, you went with the cheapest option of delivery and didn't request insurance. Then you blame Centrecom rather than accept some blame here.

    Centrecom are doing all they can to help you. Auspost confirmed delivery. It being stolen is not their fault but they have initiated an investigation for you which can take over a week to complete.

    Auspost will most likely provide the same findings as they gave you and for regular postage, they will provide around $100 back, as this is the mandated amount without insurance.

    This whole situation sucks and I do feel for you, and I hope it works out for you, but in future you need to ensure that something like this is diverted to a postal locker or to your work.

    • dosada on 24/07/2023 - 09:58
      +2

      After dozens of orders from centrecom where every single one needed signature on delivery how was I meant to know that exactly this one they would send without it?

      • Cyphar on 24/07/2023 - 10:01
        -3

        Why did you ever take that risk to begin with? We're talking about $2500 here, not some $100 SSD. You got complacent.

        It sucks that this has happened. But Centrecom need more time than you are giving them. You are holding them to your standards and expectations which doesn't align with a business dealing with hundreds of transactions (minimum) a day. Give it some more time.

  • kungfuman on 24/07/2023 - 10:36

    you clearly have never been to Umart lol.

  • ribze1 on 24/07/2023 - 10:53
    +2

    $2500 for an iphone is the first problem here.
    My Pixel 7 is a ripper of a phone.

  • scar4ace on 24/07/2023 - 11:09
    +1

    Btw can't centrecom provide you/report the IMEI to get it blacklisted?

  • Associatedmonster2010 @ Centre Com on 24/07/2023 - 11:52
    +3

    I do work at CC, although I am not specifically responsible for this area or complaint, the assertion that CC ships out without signature required is 100% wrong. I also know from personal experience that if you order from Harvey Norman for instance, once you tick or accept "SAFE DROP" via your address or per delivery (via app tracking etc) they will not refund or replace any "stolen" deliveries. Imagine the fraud level if they, and CC did. SAFE DROP = responsibility shifted. I don't officially speak for CC.

    The real question here would be "did the customer accept or enable safe drop for this address or this delivery?". If yes - well… if no… then Auspost will be responsible for negligent delivery.

    • dosada on 24/07/2023 - 11:58
      +1

      If that's true why didn't they need someone to sign for the item? I most definitely haven't chosen safe drop or anything similar to that.

      • Associatedmonster2010 @ Centre Com on 24/07/2023 - 12:06
        +3

        Safe drop requests override Australia Post eParcel signature on delivery. If it is requested by the receiver, they will leave your parcel wherever the Auspost employee thinks is appropriate, which in my case some months back was on top of the mail box next to the foot path.

    • SolitaryMan on 25/07/2023 - 08:02
      +1

      Interesting that you decide to respond to this one but not any of the other recent CentreCom threads….

  • will05 on 24/07/2023 - 12:11

    check their whole site https://www.centrecom.com.au/
    don't have $2500 phone listed anywhere

  • Associatedmonster2010 @ Centre Com on 24/07/2023 - 12:16
    +10

    @dosada - according to Australia Post "SAFE DROP" was requested (probably by the tracking/app) at Monday 10th July, 4:14pm. There is also a photograph of the parcel right up at your front door. So the question is - did you or another family member request safe drop for this item, bearing in mind Australia Post are saying "yes". Do you have cameras at your house? On the Google street view I can see what looks like an IP camera top right of your door. The clueless delivery person should have 100% tucked it away behind the pylon near your front door, they just don't take enough care! Again, I am just following this with interest, not in an official CC capacity - I feel for you, as mentioned I've lost an item from safe drop before.

    • johnfuller on 24/07/2023 - 13:03
      +1

      wow he requested safe drop and is blaming the merchant ? :/

      • dosada on 24/07/2023 - 13:04
        -2

        No i haven't. If I did Australia post would never accept responsibility.

        • johnfuller on 24/07/2023 - 13:05
          +1

          australia post clearly thought it was a safe area and left it there, your blame is at auspost not the merchant.

          • dosada on 24/07/2023 - 13:08
            -4

            @johnfuller: No it is not. If signature at delivery was required, as with a other previous orders, I wouldn't have this problem.

    • dosada on 24/07/2023 - 13:03

      I have not requested safe drop and nobody besides me has access to the account.

      There used to be cameras but not currently installed.

      I am sure you can see the delivery photo, it was literally dropped in front of the door with the shiny centrecom sticky tape around it.

      • johnfuller on 24/07/2023 - 13:05

        whats the tracking number? it will show if safe drop was requested or not

        • dosada on 24/07/2023 - 13:12

          The tracking number is 88K542873601000935109

          It actually does say that safe drop was requested just minutes after the item was received by Australia post.

          It definitely was not requested by me, not sure that I even had the tracking details at this time.

          • johnfuller on 24/07/2023 - 13:19
            +3

            @dosada: looks like it was manifested at Mon 10 Jul, 3.48pm and you would have got a notification to say its on the way and if you wanted safe drop, this goes to the email and phone number attached to the consignment.. this happened at Mon 10 Jul, 4.14pm, this is when a safe drop was flagged - "Leave in a safe place requested".. some parcels have the "signature on delivery".. but when you request safe drop, this gets voided at your request

            honestly this sucks for your sake but i dont think merchant should be held liable .. is there any insurance on this parcel? do they offer it on parcels they send? is it an optional service?

            • dosada on 24/07/2023 - 13:51
              +1

              @johnfuller: The only email I have received from Australia post about this delivery was on that day at 5.10 pm. The safe drop request was placed before I even knew about the delivery.

              • johnfuller on 24/07/2023 - 14:24

                @dosada: no idea man, i cant comment there ! auspost will have ip address logs and whatever else.. even gps location of where the phone was left at the time of scanning .. if you had a camera check that .. id also check with neighbours

          • Rukiata on 24/07/2023 - 13:47

            @dosada: only way to request safe drop is by you. did you press it by mistake?
            Would love to know what really happened, it sucks op but mistakes happen so be truthful because proof shows you requested it.
            unless centrcom requested it and they..stole it? someone behind it all. who knows..

            • dosada on 24/07/2023 - 13:50

              @Rukiata: I have just noticed the request myself and contacted Australia post to figure out who requested the safe drop. I most definitely have not.

              • Rukiata on 24/07/2023 - 13:51

                @dosada: let me know what happens

              • Heaps for Cheaps on 24/07/2023 - 13:54

                @dosada: Watch out if they say that it had been requested previously, because… on a previous parcel you may have requested the option to safe drop from that parcel but as well as all parcels ONWARDS…

                • dosada on 24/07/2023 - 13:57

                  @Heaps for Cheaps: I have had a delivery from centrecom just days after that and had to sign for it at delivery. This was literally the only parcel ever they sent without the signature request.

                  • Associatedmonster2010 @ Centre Com on 24/07/2023 - 14:18
                    +2

                    @dosada: Just to be clear though CC did NOT send it without a signature request.

                    • dosada on 24/07/2023 - 14:45

                      @monster2010: Well, as I said a few times before. I have ever ever had a delivery from centrecom without signature on delivery. That's why I got so confused about this one. Something doesn't make sense or add up.

      • sanglt on 24/07/2023 - 14:06
        +1

        There was a setting via AusPost called Leave eligible parcels in a safe place for future deliveries, maybe that setting enable for your account, so that's the only way to explain that a safe drop request created before your have email notification about the parcel. You can check the setting via https://auspost.com.au/account/personal/preferences/delivery/

        • dosada on 24/07/2023 - 14:08

          Can't be, i received a delivery from centrecom a few days later and had to sign for it.

          • Associatedmonster2010 @ Centre Com on 24/07/2023 - 14:20
            +1

            @dosada: I believe the team are waiting for Auspost to confirm how SAFE DROP was confirmed for this delivery. Just want to reiterate I'm following this out of personal interest too, not officially :)

            • dosada on 24/07/2023 - 14:44

              @monster2010: Someone just emailed me. I am also communicating with Australia post about the safe drop and who requested it.

          • etidau on 24/07/2023 - 22:34
            +2

            @dosada: What do you mean by "can't be"? Have you checked and confirmed if this setting is enabled? Whether you want to believe you enabled this setting or not it doesn't matter as long as the truth is that it has been enabled on your account that's what matters.

            I think Safe Drop is only a request the receiver can make and not the seller because if the seller doesn't require signature the tracking will show no signature required and not have the update "Leave in a safe place requested". So this package definitely originally required a signature. Why don't you show the entire email as in that email it should have "Cancel Safe Drop" like this:

            https://files.ozbargain.com.au/upload/381821/105351/screensh…

            • shreav on 25/07/2023 - 05:42

              @etidau: I think he said “can’t be” because he had made another purchase with CC a week later and is claiming to have used the same parameters for delivery and it was his usual SOD experience.

  • TightAl on 24/07/2023 - 12:17

    Charge back and rebuy it?

    • johnfuller on 24/07/2023 - 13:23
      -1

      you could do that, but thats fraud ..

      • TightAl on 24/07/2023 - 14:33
        +3

        Why is it fraud, you never got the item?

        • johnfuller on 25/07/2023 - 09:05

          the item was delivered to your door (as requested) but it was stolen by someone else, this is a matter for police not your credit card provider, its like having a car delivered by the dealership and they park it outside your house (as you requested) but someone stole it the same day, but you now want a refund because someone stole it? do you see how absurd it sounds?

  • Jake17 on 24/07/2023 - 14:21
    +1

    With the safe drop stuff. Op could be telling the truth about not requesting it. Around half my items automatically has it done for some reason. Which is annoying. But they don't do it even after showing the guy exactly where to put the items if it happens.

    • dosada on 24/07/2023 - 14:47
      +2

      Safe drop was requested just after 4pm,i received the tracking details after 5pm. I couldn't have requested it if even if I wanted to as I didn't know that the item was shipped out and neither had the tracking number.

    • Scythic on 25/07/2023 - 07:56

      I believe if you have safe drop enabled for your address, the future deliveries will use that reference. Unless sender requested signature on delivery.

      Reading CC's associate response above made me believe that OP requested safe drop on his deliveries but also stated that his front door is unsafe

  • BradH13 on 24/07/2023 - 14:49
    +3

    After reading all this thread, the tracking link, and knowing Centre Com do NOT ship as safe to leave (their packages always say signature required in my experience) and knowing how AusPost and their app works; there are 4 scenarios here.

    1. You've been phished/someone knows your password and they have access to your account, knowing what you were being delivered, marked it as Safe Drop which voids sender's SOD instructions (AusPost app with account signed in updates well before you get any email or push notification of a delivery, FYI so it definitely could have been marked Safe Drop before you got the email you screenshotted here) and when it came so they knew when to pick it up from your doorstep. This is not Centre Com's problem to solve.

    2. You've set up Safe Drop before and accidentally pressed the button to always Safe Drop (I know you're saying you got another delivery after this one that needed attendance, but the contactor of that day might have just missed it/deemed it not safe to drop so doesn't prove anything), and it has been stolen from your front door. Check your app settings (open app, account at bottom, delivery preferences, top option). Still not Centre Com's problem to solve.

    3. A glitch has marked it to safe drop, which I think is highly unlikely, and is likely impossible to prove. Still not Centre Com's problem to solve.

    4. You're lying about the whole situation and have realised your mistake of marking safe drop and then someone knicking it and are trying to pass the blame to someone else.

    No matter what one it is, it is not a blight on Centre Com, or their problem to reimburse. From their point of view, the parcel has been delivered as instructed by the recipient. Whether this is true or not regarding the marking as Safe Drop or not is not their concern, but AusPost's.

    You say you have email from AusPost admitting fault, but I can't see proof of this, but even if you did, CSAs are notoriously unthorough and might have just said the wrong thing to you (eg, they didn't see the safe drop instruction on the tracking, or they simply believe it's been delivered but the contractor just didn't hide it well enough, but I doubt they'd call that "lost in transit" in either situation, as you say as it clearly hasn't been lost in transit as there's a photo of it at your front door).

    I don't know what you can do here, but the whole situation is extremely suss to me. It's either your fault and you're trying to pass the buck, or you've been phished and scammed, or it's AusPost's fault. Centre Com's only responsibility here is to follow up with AusPost themselves, which you said they're doing/have done. I think you'll find out that no one is going to compensate anyone, though, and dragging Centre Com through the mud on here is extremely crap as they haven't done anything wrong (Safe Drop would never have even been an option on the app if the sender marked it as safe to leave, that option only appears on SOD packages, so Centre Com definitely sent it correctly).

    • dosada on 24/07/2023 - 15:02

      I have never used the auspost app, I do all my tracking within the browser.

      As for proof for auspost admitting their fault, here a screenshot of their mail with tracking details and case number.

      https://files.ozbargain.com.au/upload/104487/105334/screensh…

      • BradH13 on 24/07/2023 - 15:27
        +4

        Your replies in this thread skip over so much information given to you, and jump straight to NOT ME. Just read and acknowledge, mate.

        It doesn't matter if YOU don't use the AusPost app. If someone has access to your account, like I suggested they MAY have, that point is absolutely irrelevant as 1, the person using your account, assuming they exist, can use the app and would have been notified/had access to the delivery in your account before you were email notified (as I explained happens in my first comment), and like I explained, this email from AusPost (which I am glad to now have eyes on), still doesn't mean what they said is gospel. It's just a low-level CSA talking to you, and when they say Centre Com will have a process via their terms and conditions to resolve this doesn't mean a thing as Centre Com will not treat this as an undelivered parcel, as it has clearly been delivered as there's proof of such. That's not their fault, once again, as the Safe Drop request on the tracking cannot come from them and wouldn't have been an option in the first place if Centre Com sent it how you are accusing them of sending it.

        It's just a shit situation for all parties. Centre Com can't be at fault because the tracking shows it was sent as requiring a signature (as Safe Drop was available as I have now explained twice). AusPost could be at fault but will do everything in their power not to eat it as the circumstances are he said/she said regarding the Safe Drop request as you can't prove you didn't select it and they won't admit to their system glitching if that was the case. You could also be 'at fault' (from this situation's perspective, not necessarily directly), and likely will be deemed to be, regarding phishing, or your AusPost account being set up incorrectly regarding Safe Drop options, allowing a thief to steal it (which is still 'your fault' if AusPost don't admit to a system glitch).

        I'm not on anyone's side, other than defending Centre Com as I don't believe it's fair to drag their name through the mud given everything said and proved here (just for a final time, Safe Drop would never have been an option if they sent it 'safe to leave', as you directly accused them of doing at the beginning, and seemingly, still now).

          • BradH13 on 24/07/2023 - 15:38
            +3

            @dosada: You don't get it and will never get it by the seems.

            I don't work for Centre Com, nor live in the same state as them, nor know anyone there. I am simply their customer and have never been sent a package from them that didn't need me to be in attendance and have never had a bad word to say about them. I also have worked in customer service for almost my entire adult life in some capacity, and know customers say some wild shit to get what they want/blame who ever they want regardless of facts.

            I just hate people calling out businesses for shit they didn't do as it's extremely damaging.

            My information is not useless. You're just saying it is because you won't hear me out.

            I'm out. Good luck finding a resolution. I think you'll need it.

            • dosada on 24/07/2023 - 16:10
              -6

              @BradH13: Nothing personal, but to me the information was useless. How would I be able to request safe drop before I know that the item has been shipped out or even had the tracking details?

      • Randolph Duke on 24/07/2023 - 15:29
        +5

        Colour me sceptical, but you keep going on about this - when it’s now been shown Safe Drop was requested. Feels like you’re muddying the waters on purpose.

        When are you going to apologise to Centre Com for this thread? Certainly doesn’t look like they’ve done anything wrong at the stage, unless it’s proven they did the safe drop/no signature on the delivery (which doesn’t appear to be the case
        based on previous post to mine)

        Is a crap situation for everyone, not a small chunk of change.

        • dosada on 24/07/2023 - 15:35
          -1

          I will keep going on about the safe drop as I have never requested it and neither has anyone else from my account. As stated above, the item was just added today to my account by myself. Which is odd enough as usually all centrecom deliveries I get automatically show up in there.

          • Randolph Duke on 24/07/2023 - 15:50

            @dosada:

            I will keep going on about the safe drop as I have never requested it and neither has anyone else from my account.

            Someone did. Was this delivery addressed to you, or someone else living at the house?

          • Associatedmonster2010 @ Centre Com on 24/07/2023 - 15:55

            @dosada: Just to play devils advocate - you mention in your post "by the time I got home" indicating you were out, but you are saying you did not initiate the SAFE DROP. No one was home to sign for this delivery at the time, so knowing the delivery was on the way you had elected to miss this delivery deferring the option to "SAFE DROP" ? This seems odd to me. Buddy, I feel for you and do believe someone has nicked your parcel from your step - I also don't see however why merchants should be responsible for "insuring" items sitting in front of houses by request and choice of the receiver, from the time the postal employee leaves it until the time it is picked up by the householder (hopefully - and not someone else), its just not reasonable.

            • dosada on 24/07/2023 - 16:07
              +2

              @monster2010: No i was not at home when the delivery was attempted. I assumed it would be business as usual and that the item would be taken to the local post office.

              The receiver has not chosen or requested a safe drop at any time.

              • lookingforTV on 24/07/2023 - 16:14
                +3

                @dosada: “The receiver has not chosen or requested a safe drop at any time.”

                And, AusPost record clearly shows that it’s been requested by the recipient. If anything, this post should place the blame on AusPost but instead you decided to blame (almost defame) CentreCom.

                And I might just know why.

                • dosada on 24/07/2023 - 17:39

                  @lookingforTV: No it doesn't. It does show the request but can't see anywhere who chose it.

              • Associatedmonster2010 @ Centre Com on 24/07/2023 - 16:28
                +2

                @dosada: There is no way this the first, second or 100,000th+ time Auspost have had this situation, that is absolutely for sure. They absolutely should have a reference or origin of the "SAFE DROP" trigger, i.e. "it was done from our app", "from IP address…" etc, after so many years of Safe Drop it would be surprising but knowing Auspost certainly not shocking to me if they don't actually have any further information other than shown on the tracking "Safe Drop Requested" etc. Both ends of this puzzle need to push them to provide this if available, as that would go a long way to resolving the issue.

                • dosada on 24/07/2023 - 16:41

                  @monster2010: And I authorise centrecom, Australia post and whoever has access to this to publish here who requested the safe drop. I didn't.

                  • 2024 on 24/07/2023 - 18:43

                    @dosada: That safedrop thing appears like that in the tracking when you’ve previously opted in for future safedrops. Good luck remembering that one time you clicked a button on the website/app lol

    • etidau on 24/07/2023 - 21:46
      +2

      For #2 in my experience, I have safe drop automatically enabled on all my packages, but sometimes the seller does not allow the receiver to request safe drop so overrides it and needs signature on delivery.

      So it could explain why OP may receive another package requiring signature yet in this instance had their Centrecom package safe dropped.

      I think biggest red flag with their story is that OP didn't opt to mention the tracking had safe drop requested. With that information I highly suspect the setting was enabled in their account without remembering they turned on such setting, but wants another party to cop for his misfortune.

      • Scythic on 25/07/2023 - 08:07

        Or the OP could be texting us on his new iPhone…

  • Austrian Oak on 24/07/2023 - 16:10
    +5

    OPs story has more holes than swiss cheese and this isn't even the first time this has happened to him.

    https://www.ozbargain.com.au/node/710236

    1. Lied about no signature on delivery.
    2. No mention that item had been requested for safe drop.
    3. Has a camera outside his house that convienently doesn't work.

    Plausible outcomes: OP requested for item to be safe dropped, was stolen. OP saw an opportunity to keep the phone, blame centrecom and auspost and take phone and sell it overseas hoping to get reimbursed.

    • lookingforTV on 24/07/2023 - 16:17
      +2

      I reckon OP saw an opportunity of claiming the loss when AusPost admitted to the package being left at an unsuitable location. Now, CentreCom has to follow up for him to get anywhere so he shifts the blame on CentreCom and claims that he has never opted for the absent delivery to make his case stronger.

    • lookingforTV on 24/07/2023 - 16:20
      +4

      https://www.ozbargain.com.au/node/731842

      “The seller sold the car as is without rego and rwc, OP committed and bought anyways. Wants to sue because the car didn’t include RWC and rego”

      Yeap, I am with CentreCom here.

      • dosada on 24/07/2023 - 16:44

        Definitely has to do with the phone we are talking here.

        • lookingforTV on 24/07/2023 - 22:48
          +3

          No, but it has to do with the same person ;)

    • dosada on 24/07/2023 - 16:43
      +1

      Are you on some drugs? I have not lied at any point. I have not requested safe drop. And there was no requirement for signature on delivery. These two things are facts.

      No it is not the first time. I live in point Cook which is Australia wide the suburb with most deliveries. We have all the time lost and stolen parcels which is one of the reasons why I would never request a safe drop

      • dtxau on 24/07/2023 - 16:48

        Do you have any update on what happened to the car that was sold to you without RWC?

        • dosada on 24/07/2023 - 16:57
          +1

          I ended up spending close to $7k on repairs to get it roadworthy. During this time it was at two different mechanics. One did a good job and got loads of data from the board computer. It shows data entries at a bit over 250.000 KM, the car, however, was sold to me with only 149.000 KM. All of this has been forwarded to VCAT and i am still waiting for the hearing.

          Before the question comes how do i know that the seller that sold me the car tempered with the odometer. I have found the previous owner of the car and he sold the car to the seller which sold it to me with a higher odometer reading.

      • hazzad on 25/07/2023 - 08:49

        If you have encountered lost or stolen deliveries in the past why wouldnt you just use a parcel locker to be safe? Seems a little odd dont you think?

    • johnfuller on 25/07/2023 - 16:00

      waaaaaaaaaaaaaaaaaaaaaaaaaaaaaaw

  • Spuds Mchaggis on 24/07/2023 - 16:54
    +2

    Either use Parcel pick up or Parcel locker or both. Since use them I never get stuff send to my home and have never had anything go missing.

  • Eeples on 24/07/2023 - 17:11

    Anything under $100 I get them to leave it.

    Over $100 parcel locker.

    $2500 iPhone…. Not sure I would use the Post.

    • Scythic on 25/07/2023 - 08:12

      OP chose Post because it's free.

  • scar4ace on 24/07/2023 - 17:16

    Centrecom provide several delivery options.

    Australia Post: FREE
    Star Track: $14.95
    Star Track Express: $20.58

    And you chose the free AP option? On a $2.5K phone you could not spend $20 on express courier delivery?

    • Eeples on 24/07/2023 - 18:20

      I think he chose AP because he knew he would not be home and so no point paying for Star Trak.

      • scar4ace on 24/07/2023 - 18:45

        If you miss courier delivery don't they hold it for you ? Or deliver at a time that suits?

        It's hard enought to know when auspost will deliver let alone planning to be away that day

        • etidau on 24/07/2023 - 21:26
          +1

          Australia Post and Startrack are the same company, so same protocol applies they take it to your LPO if the package requires signature and no one is at home.

          • scar4ace on 24/07/2023 - 22:57
            -1

            @etidau: Yea I do appreciate that but I reckon the startrack express courier would treat an unattended home (marginally) better than chucking the parcel in plain sight like your auspostie in the electric golf cart..

            • etidau on 24/07/2023 - 23:35

              @scar4ace: My experience has been positive, where my postie who drives a van delivers both AP and Startrack packages. We even say hi to each other, and when I'm not at home he hides the parcel out of view. I rarely get any parcels delivered by the postie who drives in golf cart but the guy who comes now is good too and gets my signature when needed. I know AP has a bad reputation but just want to let others know it really depends on the individual regardless of the transport company.

            • chris666 on 29/07/2023 - 21:15

              @scar4ace: So u feel a contractor that isn't even employed by the post would treat a parcel Better then a postie that actually works for the post yeh wow

      • scar4ace on 25/07/2023 - 23:53

        @Eeples
        Why would you want Signature on delivery if you know you won't be home?
        Surely other options, Express/Same day evening options when you'd be home ? 20 min collect from CC? Etc

    • Cyphar on 25/07/2023 - 10:47
      +3

      He lives in Point Cook. If I'm spending $2500 on an iPhone, I'm driving down to Centrecom in Sunshine to pick it up. It's a 20 minute drive. OP is suss AF

      • Eeples on 27/07/2023 - 12:51

        OP was most likely not at home when he ordered and OP knew he wouldn’t be home when it was delivered.

        OP also has alleged the area has parcels going missing.

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