Lenovo doesn't want to replace dead pixel tablet under warranty

wisdomtooth on 28/07/2023 - 10:08
Last edited 28/07/2023 - 10:08

Remember that Lenovo tablet that was on special at ALDI for $199? and then $149? And then $99? I got 4 of them, and have no complaints, except… one of them turned up with a row of dead pixels. Still under 1-year warranty so no problem, right? Wrong. I went through all the loops and hoops with Lenovo — factory reset and all — only for them to tell me to take it back to the retailer and get it replaced. I didn't need Lenovo to do that, but I doubt ALDI will have any stock left to replace it with. Then get a refund, Lenovo said. And do what with $99?? Buy a slingshot?!

Has anyone been down this path? What do you guys (and gals!) advise?

Computing Lenovo

Comments

  • jv on 28/07/2023 - 10:10
    +31

    Lenovo doesn't want to replace dead pixel tablet under warranty

    Just take it back to the retailer and get it replaced or refunded.

    Thread closed

    • Drakesy on 28/07/2023 - 13:38
      +5

      Not many times i agree with JV but this is definitely one of them

  • pufffdragon on 28/07/2023 - 10:26
    +24

    Then get a refund, Lenovo said. And do what with $99??

    So you're not happy getting your money back even though you have that option. Are you insane?

    • tharlow on 28/07/2023 - 11:01
      +4

      OzBargainers have a rather unique interpretation of Australian Consumer Lore

      • wisdomtooth on 28/07/2023 - 13:36
        -8

        I see I'm in the minority here — of one! — but, ok, explain this to me: so manufacturers can offload fault-prone or outright defective batches onto the public — with a warranty no less! — and simply return the money to those organised enough to follow through the process of returning it months later, instead of taking the loss, at no cost to them?? Lore indeed!

        • Drakesy on 28/07/2023 - 13:38
          +13

          Yes?

          • wisdomtooth on 28/07/2023 - 13:49
            -3

            @Drakesy: Is that fair for consumers? I thought this was a consumer-centric forum… I see now many here have sold their souls to the Dark Side 😄

            • Drakesy on 28/07/2023 - 14:10
              +7

              @wisdomtooth: Yes?

              NGL endlessly looking for confirmation bias won't really help.

            • jv on 28/07/2023 - 14:25
              +4

              @wisdomtooth:

              Is that fair for consumers?

              Yes. If you buy something, and it's not what it should be, you can get your money back…

        • freefall101 on 29/07/2023 - 04:11
          +8

          When 3 out of your 4 tablets are fine, what makes you think they are fault prone and defective?

          Plus Lenovo does have a cost, they get back a used, broken tablet that they either need to fix or throw away. They are taking the loss.

    • Aureus on 28/07/2023 - 11:15
      +10

      Lenovo should compensate him for his emotional distress.

      • infinite on 28/07/2023 - 13:55
        +10

        So Lenovo should mail out a teaspoon of cement for OP ?

  • CodeXD on 28/07/2023 - 11:10
    +7

    That's not how it works, you cannot force manufacturer to replace it just because you don't want a refund.

    Your choices are:

    1. Live with the deal pixel
    2. Refund
    • wisdomtooth on 28/07/2023 - 13:46
      -8

      Sooo… warranty means: "here, take my detective product till you notice it's defective, and I'll return your money if you do and go through the trouble of returning it"? Riiight… 🙄

      • PVA on 28/07/2023 - 13:54
        +3

        Yes. No manufacturer will repair cheap devices. Same with TV, paddy’s Samsung went faulty, Samsung won’t repair they just refund the purchase price … and of course no TVs available as cheap as what was purchased.
        Best is a refund … I understand you won’t get another tablet that cheap.

        • wisdomtooth on 28/07/2023 - 18:41
          -1

          I didn't expect them to fix it (unless it were a simple matter of factory reset or firmware update — and they did have me try these!); just to mail me a replacement of same or newer.

      • jv on 28/07/2023 - 14:26
        +3

        Yes, that is what it means.

        They can either fix it, or give you your money back.

        Read your warranty terms.

  • Porker on 28/07/2023 - 11:17
    +3

    You'd get a super-dooper slingshot for that price!

  • xuqi on 28/07/2023 - 11:32

    Get your money back and move on….

  • mrvaluepack on 28/07/2023 - 12:50
    +1

    Not a very wise post from Op.

    • Muzeeb on 28/07/2023 - 13:21
      +2

      But definitely like pulling teeth

  • Ryanek on 28/07/2023 - 13:06
    +2

    Dude

  • coffeeinmyveins on 28/07/2023 - 13:10

    Then get a refund, Lenovo said. And do what with $99?? Buy a slingshot?!

    you spend that money on something else.

    What else do you want dude? it's a $99 laptop, move on..

  • Typical16-bitEnjoyer on 28/07/2023 - 13:20

    Buy a slingshot, duh

  • CurlCurl on 28/07/2023 - 14:30
    +1

    If it's the $99 one tell Aldi you paid $199 for it.

    Win win.

  • mrkorrupt on 28/07/2023 - 14:40
    +4

    If they give you $99 back and you used it for several months, you got several months out of a laptop for literally free.
    You cant even rent a tablet that cheaply

  • notaccel on 28/07/2023 - 18:53

    What if Aldi have stock to replace?

    • wisdomtooth on 29/07/2023 - 15:59

      Then I'll take it, ofc.

  • 2esc on 29/07/2023 - 12:53
    +1

    Seriously take the money and move on!!!!!!

  • Poor Ass on 27/08/2023 - 11:21

    Bought 4 but one 1 faulty

    Statistically correct

    More you buy more chances of issues

    Refund

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