nbn FTTP Superloop, Very Slow Speed

LLuckarti on 04/08/2023 - 16:05
Last edited 06/08/2023 - 18:09 by 1 other user

Hi everyone,

I switched my NBN from Spintel to Superloop last night and they activated it within 1-2 hours, problem is is it's incredibly slow to the point it's unusable. Online chat recommended resetting the router but that didn't work.

I turned my VPN on, set it to Melbourne and it's working perfectly!? I'm going to give them a call tomorrow, any help/ideas would be appreciated.

My router is a Telstra smart modem.

Edit:
The problem was they hadn't changed the IP address over

Related Stores

Superloop

• 

  jv on 04/08/2023 - 16:10

  What NBN technology are you on?

  Also, check the CVC Graph under your account to see if there appears to be any congestion.

  I once had congestion with superloop and I had to point it out to the Rep via the graphs. When he finally acknowledged it, they fixed it within a few days.

  • 

    nfr on 04/08/2023 - 16:14

    +1

    I rejoined SL recently. CVC graphs and network diagnostics are gone. SL got Exetelled pretty bad.

    • 

      jv on 04/08/2023 - 16:16

      CVC graphs and network diagnostics are gone.

      I just checked.

      The are on the main login page.

    • 

      jv on 04/08/2023 - 16:20

      I just noticed that usage stopped getting recorded mid-July though…

      • 

        freefall101 on 04/08/2023 - 16:27

        you have a new account now, check for an email from them.

        I had the same problem today trying to figure out why my superloop account said it was "disconnected". No longer uses a weird login account email either, just your own email address.

        • 

          jv on 04/08/2023 - 16:41

          @freefall101:

          No longer uses a weird login account email either, just your own email address.

          Hmmm… you're right…

          I'll just keep using the old account to check CVC then.

  • 

    Luckarti on 04/08/2023 - 16:52

    NBN connection is FTTP

    • 

      jv on 04/08/2023 - 17:10

      I guess that rules out wiring issues…

    • 

      Twix on 04/08/2023 - 20:43

      Make use of the Launtel and Aussie BB free trials. What Superloop plan did you signup for? Has the Superloop speed improved tonight?

      • 

        Luckarti on 04/08/2023 - 23:28

        100/20 no lock-in

        Speed is still the same, connection times out trying to connect to the firesitck

        I'll call them in the morning

        • 

          Twix on 06/08/2023 - 19:46

          @Luckarti: Any updates?

          • 

            Luckarti on 07/08/2023 - 16:53

            +1

            @Twix: not sure if you saw the edit, they hadn't switched the ip address over

• 

  frondono on 04/08/2023 - 16:13

  I had an issue similar. Downloads would start fast then go very slow. I changed my VPN port setting to Automatic and it's all good.

• 

  frondono on 04/08/2023 - 16:14

  +1

  A handy doc I found.

  https://mullvad.net/en/help/connection-speed-why-it-so-slow/

  • 

    jv on 04/08/2023 - 16:21

    That doc looks handy…

• 

  FalconKick on 07/08/2023 - 21:52

  Same problem as me it seems, I recently signed up to Exetel and my internet was very unstable, websites would load 25% of the time. Speed tests were also failing, but when they did load or start the speed was decent. Turns out the issue was the random IP pool i was assigned to, they eluded that the IPs in their may be blacklisted somehow. They assigned me a new static IP and that fixed all my issues.

• 

  cyrax83 on 08/08/2023 - 16:49

  I just moved away from superloop because their fttp was garbage. So many dropouts.