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Update 25/11/2023: Executive Traveller has posted a review of the Wi-Fi and rollout status: Review: Malaysia Airlines free WiFi
Malaysia Airlines’ WiFi is among the fastest we’ve encountered.
On recent A330 trips between Sydney and Kuala Lumpur we clocked download speeds averaging 11Mbps, while even uploads hit 6Mbps.
(There’s equal parts irony and sadness that these speeds were much faster than those at Malaysia Airlines’ flagship lounges at KL, where on recent visits the connection struggles to top 4Mbps).
Newly arrived B737-Max planes are having Wi-Fi installed as well.
https://soyacincau.com/2023/10/31/malaysia-airlines-offers-f…
Looks like Malaysia Airlines has one-up their rival from across the causeway.
From 1 November 2023, passengers on all Malaysia Airlines A350s, select A330s (I assume the A330-200 are the excluded ones) can enjoy free Wi-Fi even in Economy Class. You don't have to even be a Malaysia Airlines Enrich Frequent Flyer member and attach that to your booking, unlike the Singapore Airlines' deal. This means you can choose to earn points through your Qantas Frequent Flyer program or other OneWorld Frequent Flyer programs without forfeiting Wi-Fi.
The free Wi-Fi will be progressive rolled out to their narrowbody fleet in stages, probably either during their refurbishments, heavy maintenance checks or when newly ordered aircrafts arrive.
Useful Information
- Do take note that we currently offer MHconnect on all of our Airbus A350 aircrafts and are working to bring it to our Airbus A330 fleet as well.
- A pop-up message will appear on the in-flight entertainment screen after take-off to let you know that Wi-Fi is now available on board.
- We recommend that the auto-update feature and any applications running in the background of your device be disabled before connecting to the Wi-Fi.
- Please note that internet speeds and capacities in the cabin may vary from those you're used to on the ground.
- Malaysia Airlines does not guarantee that in-flight connectivity will be glitch-free, and may suspend services at any time during the flight for security or other reasons.
- Malaysia Airlines will not be held responsible for any loss of data or damage to a passenger’s devices. Refunds will be considered on a case-by-case basis.
- Please remember to register on board before accessing MHconnect Wi-Fi so that any unused data can be carried forward to your next flight for up to 30 days.
- Please read our MHconnect “Terms & Conditions” below.
Terms and Conditions for MHConnect
MHconnect Wi-Fi and mobile roaming service is available on all A350-XWB and selected A330 aircraft operated by Malaysia Airlines.
Your phone will be automatically connected to the Mobile Roaming Network. If you do not wish to connect to mobile roaming on the plane, please turn off your phone and data roaming.
Roaming charges for text messages, voice calls, and other data services are determined by your local mobile service provider.
To get the most out of your mobile data and Wi-Fi, please turn off any automatic downloads or updates on your phone before using MHconnect.
Please note that the internet connection speed and capacity in the cabin varies from what they are on the ground.
Malaysia Airlines does not guarantee that in-flight connectivity will be fault-free, and may suspend services at any time during the flight for security or other reasons.
Malaysia Airlines shall not be held responsible for any loss of data or damage to a passenger’s devices. Refunds will be considered on a case-by-case basis.
For any issues please contact [email protected] or call 1300883000 (within Malaysia) or +60378433000 (outside Malaysia).
The WiFi system on these A333s are really old and can barley can 1mbp download and barely anything on upload.
A359s are better though.