Just bought an ex demo vehicle, and wanting to see what people out there think about the situation at hand. The dealer had advertised 2 similar vehicles on different ads with the same photos, and had the license plate blanked out. Both ads had nothing in the "imperfections" section, as such it was presumed that the vehicles didn't have any major scratches or detailing work to do.
There's been some issues with the vehicle, including the fact that after paying the deposit and entering the deal, the car's kms almost doubled from 4500 to 7700 kms. They did negotiate a new price based on this which was a bit lower and I was ok with that.
Upon picking up the vehicle, it had a number of issues included one key was for a different car, the license plates were not properly mounted (one was held in by 2 screws and flaps around, another has a screw going in at an angle), a fair bit of curb rash on one of the wheels (a bit on another but I can live with that) and there's 3 small but deep scratches on the rear bumper (down to plastic bumper), and the driver side rear view mirror has about 10 scratches on it that go the lenght of the mirror, albeit they are hard to see in evenings as they are thin, but in the day when the sun is shining they stand out and make it hard to focus on the traffic in the distance so I'd definitely want it replaced). I didn't pick up the mirror until about 48 hours later when I got to drive it in the morning (I know it didn't happen at my place as the car is garaged and monitored).
They've agreed to get the key and mount the plates propertly, but they are refusing to deal with anything else on the count that they already discounted the car and I saw it when I picked it up, despite the fact that I listed the items on a document advising that they were there and not as advertised. On the nsw govt advice on buying a used car from a dealer, https://www.nsw.gov.au/driving-boating-and-transport/buying-…, they say the following about cars sold:
be of acceptable quality (including that it is safe)
match the description provided or demo model
I figure that the latter hasn't been fulfilled, and the former one could question in regards to the mirror.
Of course, I'm not here to know what I think, I'm wondering what you all think, particularly with what you might think is an appropriate remedy, short of taking the car back and getting a full refund.
To be clear - you put down a deposit and signed a contract on an unseen demo car?
I've driven plenty of demos in my time and I've flogged every single one of them before they got up to operating temperature. Demo's can have a very hard life. The car is literally shared around dozens of people before you and employees probably took turns in thrashing it home during the week.
Yeah, good luck with that one.