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Redeem a Free Remote &/or a Free One Clear Connection Cable during Express Warranty Period for Selected QLED/OLED TVs @ Samsung

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Redeem a Free Remote &/or a Free One Clear Connection Cable during Express Warranty Period for Selected QLED/OLED TVs @ Samsung
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Lhaggle on 26/02/2024 - 21:02 samsung.com (3615 clicks)
Last edited 26/02/2024 - 21:57 by 2 other users

Free "replacement" remote and One Clear connection cable for certain Samsung QLED and OLED TV purchased prior to 1st Jan 2024.

see link to check TV model and how to claim

4. The Offer is only valid during the Eligible Product’s express warranty period. For further details regarding the Eligible Product’s express warranty, please visit www.samsung.com/au/support/warranty

5. Customers who wish to exercise the Offer must:
(a) Contact Samsung Support via www.samsung.com/au/support or 1300 362 603 to complete a claim; and
(b) Provide a valid copy of their purchase invoice to validate their claim.

7. The Offer is designed to cover customers who have lost their remote or One Clear Connection cable or those who simply would like to receive an additional remote or One Clear Connection cable free of charge.

Electrical & Electronics HDMI Cable Remote Control Samsung TV Accessory

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closed Comments

    • superforever on 26/02/2024 - 21:07
      +2

      Free

        • [Deactivated] on 26/02/2024 - 21:15

          It's not a TV deal.

          Free "replacement" remote and One Clear connection cable for certain Samsung QLED and OLED TV purchased prior to 1st Jan 2024.

    • [Deactivated] on 26/02/2024 - 21:08

      $0

  • CHAV3Z85 on 26/02/2024 - 21:08
    -1

    Where are the instructions?

    • haggle on 26/02/2024 - 21:09
      1. Customers who wish to exercise the Offer must:
        (a) Contact Samsung Support via www.samsung.com/au/support or 1300 362 603 to complete a claim; and
        (b) Provide a valid copy of their purchase invoice to validate their claim.
  • [Deactivated] on 26/02/2024 - 21:08

    They'll probably need it considering the amount of problems I've read with them. Apparently the cable is really expensive too.

  • Imposter on 26/02/2024 - 21:08

    The Offer is only valid during the Eligible Product’s Express Warranty period1. For further details regarding the Eligible Product’s Express Warranty, please visit www.samsung.com/au/support/warranty

    What's the 'Express Warranty' of TVs, one year?

    • [Deactivated] on 26/02/2024 - 21:13

      Yep, same link, just change where it says Mobile Device to TV&AV.

  • cook99 on 26/02/2024 - 21:12
    +4

    Got excited, then remembered I have an LG OLED, no freebie for me

    • VluHunt8r on 26/02/2024 - 22:45

      I got a free remote from LG for the C1 OLED. Had to chat online and provide serial number and few photos of the remote with print fading - after arguing it is fading before reasonable life, they agreed to send me one by courier for free.

      They did try to sell me one, but I had to tell them I'd escalate the issue through other channels.

      • mboy on 26/02/2024 - 23:49

        How old was your remote, out of interest?

        • VluHunt8r on 27/02/2024 - 09:08

          When I requested for replacement the remote was 13 months old! The print was gone in 10 months. Terrible quality, had to press really hard for some buttons to work, especially the volume and channel up/down buttons.

          We received new remote about a year ago, haven't taken it off the box yet. After receiving the new remote we opened up the old one and gave it a good cleanup, working slightly better now.

          • chriise on 27/02/2024 - 12:56

            @VluHunt8r: Take it out the box. Treat yourself. You deserve it.

      • cook99 on 27/02/2024 - 00:32

        Nice outcome for sure!
        My CX is faded terribly, yet I have a Sony CRT remote that looks almost as good as it did 20 years ago.
        They don't make things like they used to!

    • solidussnake on 27/02/2024 - 06:43

      They replaced my remote on 77C1 after 2.5 years of owner ship as goodwill

    • lint on 27/02/2024 - 10:06

      I got excited but then saw their "express warranty" is only one year.

  • hopper on 26/02/2024 - 21:13
    +1

    My Frame QLED 4K Smart TV (2021) not eligible 😢

    • abs898 on 26/02/2024 - 21:41

      My cheap qled q60a 2021 was. Weird they won't cover frame

      • hmac on 27/02/2024 - 11:02

        Only valid for 12 months from purchase date

  • superforever on 26/02/2024 - 21:14

    Seem only within warranty

  • rake on 26/02/2024 - 21:17

    The Offer is only valid during the Eligible Product’s express warranty period. For further details regarding the Eligible Product’s express warranty, please visit www.samsung.com/au/support/warranty

  • konji on 26/02/2024 - 21:28

    My tv is out of warranty (1 year express Samsung care) October 22 but they are replacing the remote anyway for free.

    Try your luck.

    • moneytomyway on 26/02/2024 - 21:45

      Similar experience here, just talked to the support and they are happy to send me a replacement.

  • haggle on 26/02/2024 - 21:31

    please note item 3…

    1. Each Customer who makes a valid claim is eligible to claim a total of TWO per item.
    • turkz1 on 26/02/2024 - 21:58

      They didn’t want to send out two of each item and wanted me to process a second claim after receiving the first set. Quite a time sink.

  • suku1809 on 26/02/2024 - 21:45

    Tried chatting to customer care. Bought an eligible tv in Jan last year.
    Express warranty is just 1 year.
    So I am not eligible.

  • Circly on 26/02/2024 - 21:51

    Would they knock back a claim for a 2024 purchase? Lol guess I'll try.

    • turkz1 on 26/02/2024 - 21:58

      I just put a claim through for a 2024 purchase so no.

      • Circly on 26/02/2024 - 22:07

        Nice. Was it through live chat?

        • turkz1 on 26/02/2024 - 22:43

          Yes

      • hollykryten on 26/02/2024 - 22:07

        Says premium care isn't available for purchases made from 1st Jan 2024. And this free remote control is a Premium care offer. So i'm thinking the claim will get denied when they go to process it even although you submitted it.

        "Samsung Care Premium will not be available on purchases from 1st of January 2024.
        Purchases made on or before 31st of December 2023 are still eligible for Samsung Care Premium offerings."

    • lostinsydney on 26/02/2024 - 22:07

      try in 2025!

  • MrPT on 26/02/2024 - 21:58
    +1

    Bought my TV in 2020 and the guy on chat just processed a remote for me to be sent out. Asked me a few questions as it was outside the warranty period and then processed it and said it was faulty.

    • bashar20 on 26/02/2024 - 23:39

      What did you tell him as the reason?

      • MrPT on 27/02/2024 - 00:02

        Told him my remote would intermittently stop working and I would have to uninstall and reinstall the batteries for it to work. I also. Told him that the batteries would. Run out after a month or two.

  • 911r on 26/02/2024 - 22:27

    Tried to claim but they don't seem to know this offer. Can't seem to process cable? Remote seems okay but they just request submit a request to spare parts.

  • Associated on 26/02/2024 - 22:46

    Thank you OP, order has been created by chat agent for a cable and remote

  • lufee on 26/02/2024 - 23:00

    Live chat keep going to callback option.

    • Freedom90 on 26/02/2024 - 23:07

      Same here

    • hgn on 26/02/2024 - 23:08

      It’s 11pm let’s be real here boys, we can try again tomorrow…

  • Circly on 26/02/2024 - 23:13

    Just got through… Took a solid hour with live chat to get it sorted. They said my details have been forwarded to the Spare Parts department and expected to receive it 7-10days for metro area.

  • 10101010101 on 27/02/2024 - 00:26

    I probably need this as the kids fight over the remote. But the remote we have is pretty tough and survived so far after the beatings its taken. Pretty sure i read about this when we first got our Frame tv. Never bothered to request though.

    Our frame TV was purchased back in Dec 2019.

  • FitzChivalry Farseer on 27/02/2024 - 00:48
    +5

    This is the most bizarre freebie I've seen for a while.

    Samsung are offering those who have bought one of their TVs in the past year a free remote or connection cable but ignoring those who bought one of their expensive top tier TVs longer than a year ago and actually might need one?

    And by the way. Those connection cables are delicate and not cheap to replace - the 5m version selling for close to $250.

    And I love the way Samsung uses the term 'express warranty' which they limit to just one year after purchase. Thankfully Australia has tough consumer laws which calls out this marketing BS for what it is.

    You sell a TV for over $3k in Australia? Our consumer law says a statutory warrant applies which means that a key component like a remote or connection cable fails within an acceptable timeframe (think 5 years for a $3k TV) the manufacturer/retailer is required to replace it for free.

    This is utter BS from Samsung.

  • HardQuiz on 27/02/2024 - 03:09

    What’s a connection cable?

    • cheaptech20 on 27/02/2024 - 07:43
      +2

      Most Samsung TVs are thin with all the "brains" and ports in a separate "one connect" box. This box has a single fibre optic / power cable from the TV to it

  • Timm on 27/02/2024 - 07:20

    Cheers OP. Just applied for 2 new remotes for 2 Q60B TVs purchased just over a year ago.

  • jassd on 27/02/2024 - 10:19

    Great got one

  • 888Osella888 on 27/02/2024 - 10:45

    Thanks OP, got 1 remote if everything goes well. The chat agent named "Fragas" was a tied arse. I've spent over 1hr20mins with him online. He kept requesting so many things but one at a time… very frustrating and he is damned slow at chatting/responding. Some of his requests were proof of the TV and Serial no, an invoice, a screenshot of the TV info, screenshot that the unit has been registered etc.. all these pain for only able to claim one remote ONLY eventhough their website said 2 items max. I apparently need to chat/call again ONCE I received the remote, to claim for the cable? That's BS

    • Circly on 27/02/2024 - 10:53

      The kicker is I checked temu and these remotes are selling for under $10 lol

      • 888Osella888 on 27/02/2024 - 11:04

        That's really cheap… definitely, not worth the time spent and the frustration. I won't be calling them again for the spare cable unless I really need one

      • jassd on 27/02/2024 - 14:21

        Must be fakes , cant be smart remotes i have bought few from ebay amazon ,they are not the same as original

  • hmac on 27/02/2024 - 11:04

    I was denied because the purchase was over 12 months ago and outside express warranty period

    • 888Osella888 on 27/02/2024 - 11:06

      Oh.. unless, they are waiting for my warranty period to be expired sometime in March so as I cannot claim for the cable TV…Bad samsung agent… :( I agve him a bad review at the end of my chat with him.. lol

    • s15mos on 29/02/2024 - 00:13

      Mine was over a year and a half since purchase and they are still sending one through. Just said remote couldnt hold charge and wouldn't turn on.

  • seraphy on 27/02/2024 - 11:28

    Not too difficult to claim both cable and remote, as long as you follow the terms and have all information ready.

    • Screenshot of serial number and registered TV on your Samsung account; and
    • Copy of your purchase invoice.

    Took me about 20-25 mins.

    3-5 working days to process.

    • 888Osella888 on 27/02/2024 - 11:42

      Glad your agent was happy to put through both. My agent was an arse and said that he could only put one through until i receive the remote

    • kummo on 27/02/2024 - 16:01

      100% the same for me. I had chat agent Chachi. They did say they are waiting on stock from OS and will take some time. Also to add they gave me a voucher code for 15% off home appliances as a token of their appreciation lol.

  • elepal on 27/02/2024 - 15:03

    Apologies for the silly question but if I have a crystal UHD, it doesn't qualify right ?

    • kummo on 27/02/2024 - 16:29

      Correct QLED/OLED TVs only.

      • elepal on 27/02/2024 - 16:38

        Thanks

  • Darkjimick on 27/02/2024 - 18:29

    TV is 3 years old, unfortunately not eligible, oh well.

  • yummycoot on 27/02/2024 - 18:33

    I got this after buying QLED in 2018 December and still using the original remote and one clear connection.

  • Jigram on 27/02/2024 - 20:07
    +3

    Good luck with Samsung support, utterly useless

  • reddot12 on 27/02/2024 - 21:10

    Damn - not eligible as mine is over 2 years old. What a marketing gimmick - of course you get some service for free within 1 year of purchase!

  • Gazza-75 on 28/02/2024 - 09:53

    No go for me. They keep wanting to troubleshoot the remote issues and wont replace the remote.
    Cable is of no use to me as I have the Q60B 75" TV.

    • s15mos on 29/02/2024 - 00:12
      +1

      I just sat online with the agent and pretended was going through their checks and just kept saying nothing is working. Ended up confirming faulty and are sending a new one!

      • Gazza-75 on 29/02/2024 - 07:54

        Was going to but my TV is also 1 month out of warranty…..typical. hahaha

        • s15mos on 29/02/2024 - 09:25
          +1

          Mine was 6 months out and they still sent it! Worth a try

          • Gazza-75 on 29/02/2024 - 09:46

            @s15mos: Cool. Will try my luck and do the 'troubleshooting'

  • Circly on 10/03/2024 - 22:48

    Anyone get their remote yet?

    • Freedom90 on 12/03/2024 - 00:01

      I actually just thought about this. I haven't received my remote yet nor any communication from Samsung.

    • Matego on 14/03/2024 - 09:57

      Nothing yet. No news, no confirmation.

      • Circly on 14/03/2024 - 10:04

        I didn't even get any emails. Nothing on my Samsung account.

  • konji on 14/03/2024 - 19:01

    Nope haven’t received anything here either

  • Circly on 30/03/2024 - 21:27
    +1

    Still nothing lol

    • eguru26 on 01/04/2024 - 09:44

      FYI- Got mine (Frame TV Remote) on Thursday 28-03-24. Order placed 01-03-24

      • Circly on 01/04/2024 - 10:27

        Nice. Glad to hear someone got something.

        Did you ever get confirmation emails or anything?

        • eguru26 on 12/04/2024 - 08:26
          +1

          Sorry Circly, just saw your msg. No communication from Samsung or delivery partner. It just rocked up. missed delivery, picked it up from local newsagent same evening.

          • Circly on 12/04/2024 - 09:32

            @eguru26: Thank you. No sign of mine lol.

            • eguru26 on 12/04/2024 - 10:20

              @Circly: Please ensure you have checked the mailbox or front door cavity for any "we missed you card" card.
              What about logging into your Samsung Account and find the repair reference number (below) and have the chat people update you with the status.
              Reference Number: 438******** Request Date: 01/03/2024

              If it helps, my order was sent from Samsung Sydney Service Centre.
              Fill us in when you receive- equally excited now lol.

              • Circly on 12/04/2024 - 18:20

                @eguru26: Can't seem to find anything under "Track My Repair" 😢

  • 911r on 01/04/2024 - 20:10

    Also nothing

  • Freedom90 on 02/04/2024 - 15:42

    I just received my remote today!

    • Circly on 02/04/2024 - 16:04

      Did you get any tracking numbers or email correspondence?

      • Freedom90 on 02/04/2024 - 16:58

        I didn't get correspondence from Samsung nor any tracking number. Just showed up.

        • konji on 05/04/2024 - 10:34

          Same here. Mine arrived today unexpectedly

  • Matego on 07/04/2024 - 22:29

    I just got my remote. Delivered on Tuesday but redirected to the local newsagent. No cable though. Did anyone got the free cable together or do we need to lodge another request?

  • Circly on 09/04/2024 - 18:35

    Still waiting sigh.

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