Please Help: ShopBack Intentionally Disabled My Account Due to Their System Issue. How Can I Get My Money Back?

ozmaxz on 14/04/2024 - 17:17
Last edited 14/04/2024 - 19:11 by 1 other user

I tried to complete this challenge to get $12 bonus. However, an error occurred while I purchased the gift card, and the money was charged from my Westpac debit card. Which means they took my money and failed sent to my gift card.

I raised a support case to ShopBack, they are extremely slow to solve my problem, and last reply said it will take 21 business day for investigation! So, I reported the same to Westpac to dispute for the same transaction. Westpac was much faster and they get my money back.

Few days ago, there was another similar challenge and I tried to log into my account. I found my account become inactive and I am not able to log in. I raised the support ticket for this, and it is hopeless to get help for this. I have a lot of unused gift cards under my account, and now I can't use them. Also, there is a lot of confirmed cashback money. Total worth can be over $1000.

I find there is a thread about this case but there is no solution for this. It seems that they disable my account due to dispute transaction?

Can someone with similar experiences suggest what I can do to get my account back, or at least get my money back?

Financial

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ShopBack AU
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Comments

  • JimmyF on 14/04/2024 - 17:31
    +71

    I raised a support case to shopback, they are exemterm slow to solve my problem, and last reply said it will take 21 business day for investigation!!!So I reported the same to westpac to dispute for the same transaction. Westpac was much faster and they get my money back.

    LOL You did a chargeback on shopback and now wonder why they closed your account!?

    Its pretty much business 101, you get 1 chargeback ever. As a business you don't want customers who do chargebacks on you. Hence your closed account.

    I have a lot unused gift cards under my account, and now I can't use them. Also there are a lot confirmed cashback money. Total worth can be over $1000.

    Consider it gone. Not sure why you didn't just wait the 21 days for them to investigate? Still well within the chargeback windows.

    • BarneyKB on 14/04/2024 - 17:37
      +10

      Shopback isn't entitled to remove the existing purchases if the charge back was legitimate.

      Yes OP should have probably waited, but that doesn't make it right.

      @gotyourback may be able to help?

      • JimmyF on 14/04/2024 - 17:46
        +5

        Shopback isn't entitled to remove the existing purchases if the charge back was legitimate.

        They didn't…. They just closed their account as part of the T&Cs. If the OP has the voucher details etc, they'll still work.

      • JimmyF on 14/04/2024 - 17:49
        +11

        Because they charge me $200 and didn't sent me the gift card.

        They said they would look into it.

        It is 21 BUSINESS days which will be months

        LOL it is 4 and a bit weeks.

        I raised dispute with westpac

        That was your choice, as it was theirs to close your account on a charge back.

      • Zuelly on 14/04/2024 - 20:07
        +16

        I'm so happy you got your $200 back!

        You 100% made the right decision!
        Thank god you got that back, and thank god you didn't lose anything else in the process….

        You really showed them, and their 21 days! Good job…

    • Sinnerator on 15/04/2024 - 08:32

      Maybe op should take this matter to fair trading, as the counter arugment is that shopback stole ~$1000 of their money

    • ronnknee on 15/04/2024 - 12:08
      +11

      Such a misleading title too. Should be:

      Please Help: ShopBack Intentionally Disabled My Account Due Because I Raised a Chargeback. How Can I Get My Money Back?

    • mountaineer on 15/04/2024 - 15:09

      Shopback has a better choice by disabling the OP's ability to use this account for future cashback but not blocking his/her access to his/her purchased giftcards and the tracked cashbacks.

      • JimmyF on 15/04/2024 - 15:41

        not blocking his/her access to his/her purchased giftcards and the tracked cashbacks.

        Its pretty common to lose access to your goods via that account. For example, if your PSP is account banned, all game access is gone. Same for your apple or google phone account etc. All purchases disappear.

        OP should have saved the giftcard details etc. They'll still work, they just have lost access to view the details.

    • FOGO on 15/04/2024 - 21:44
      +3

      Whilst yes it would be business 101 not to have customers that do chargebacks, a chargeback in this case seems reasonable? The business seems to have failed to provide a good that was paid for, which is exactly the sort of things chargebacks are used for.

      Below you mention their T+Cs, though there is no justification in the T+Cs to close an account on grounds of a chargeback. There is in the case of fraudulent activity, but this doesn't sound like a case of fraud. They actually don't even reserve the right to close accounts discretionarily, there must be grounds to do so.

      I find it bizarre that you expect a user, particularly an OzBargainer, to just roll over and accept a month where someone gets to happily hold, and earn interest on, their $200. Especially when the business seems to have just made an error? Moreover to just accept $1k+ of giftcards as gone?

      You also mention chargeback fees for the business, but that seems like a fee they have incurred by their own error, assuming the description of events is correct.

      I am not trying to vilify ShopBack but it does seem as though there is a misunderstanding here, and if I were the business I imagine I would be reinstating the account.

      Chargebacks exist for a reason and this seems like an appropriate use of it, if I were the OP I would definitely be trying to get in touch with ShopBack and clear up the misunderstanding. Failing that I would escalate it further.

      • JimmyF on 15/04/2024 - 22:10
        +7

        a chargeback in this case seems reasonable? The business seems to have failed to provide a good that was paid for, which is exactly the sort of things chargebacks are used for.

        Totally not reasonable to do a charge back like the OP did. The OP alerted them to the issue, they asked for 21 business days to investigate, OP couldn't wait, so did a charge back. Nope not reasonable to me to do one while within the 21 business days they asked for.

        Below you mention their T+Cs, though there is no justification in the T+Cs to close an account on grounds of a cashback

        They didn't close it because of a cashback, they closed it as they did a chargeback.

        I find it bizarre that you expect a user, particularly an OzBargainer, to just roll over and accept a month where someone gets to happily hold, and earn interest on, their $200.

        Lets say they get 10% pa interest on the money, and it took a full 5 weeks to investigate, that would be $1.92 in interest. They must be rolling in it… You also ignore the fact this money was on the OP credit card, so not their money as it would be in the interest free period.

        Moreover to just accept $1k+ of giftcards as gone?

        You mean $1k in cashbacks yet to arrive, they had been pending, so not real money, and the giftcards if the OP recorded the details when they purchased them, they will work. This company is just storing the details for them once purchased.

        You also mention chargeback fees for the business, but that seems like a fee they have incurred by their own error, assuming the description of events is correct.

        Its an error their system had made for sure, but they could have corrected it fee free for everyone if allowed. Charge backs cost business money. Errors also happen. Its how both sides handle them that counts. One asked for 21 days to investigate, one didn't.

        I am not trying to vilify ShopBack but it does seem as though there is a misunderstanding here, and if I were the business I imagine I would be reinstating the account.

        If you read my many other comments, I have zero love for Cash Rewards or Shop Back. I don't use them myself as they are both scum companies. But the misunderstanding you talk about is the OP jumping the gun and doing a charge back, rather than waiting for the time SB requested. Sure if the 21 business days came and gone without a refund or product, then by all means, do a charge back.

        Chargebacks exist for a reason and this seems like an appropriate use of it

        It was not an appropriate use of a charge back. The company when alerted said oh you had a problem, we'll look into it for you. Give us 21 business days. The OP went, yeah nah, charge back. Then wonders why their account was closed!? As I said, you generally only ever get 1 charge back per company.

        if I were the OP I would definitely be trying to get in touch with ShopBack and clear up the misunderstanding. Failing that I would escalate it further.

        Escalate all they like, but Shop Back doesn't have to do anything now, the OP got their money back, their business relationship is done.

        There was no misunderstanding like you claim, the OP was impatient. They just didn't understand the consequences of their actions.

        • FOGO on 15/04/2024 - 22:30
          +3

          Totally not reasonable to do a charge back like the OP did. The OP alerted them to the issue, they asked for 21 business days to investigate, OP couldn't wait, so did a charge back. Nope not reasonable to me to do one while within the 21 business days they asked for.

          It may not be the course of action you would take, but it is reasonable. A person needn't give them 21 business days, they would only do so out of good faith. I would argue 21 business days is a LONG time to process a request.

          They didn't close it because of a cashback, they closed it as they did a chargeback

          Typo on my end (which I edited very quickly). I think you get my point and you've very conveniently ignored the fact that I actually read the T+Cs which nobody else here seems to have done. Here is chat GPT's list of reasons they can close your account if you prefer:

          • Create or control multiple accounts.
          • Commit fraud, abuse, or misrepresentation.
          • Have an inactive account for over a year.
          • Violate community standards by transmitting offensive material.
          • Engage in fraudulent activities or fail to comply with the agreement.

          Lets say they get 10% pa interest on the money, and it took a full 5 weeks to investigate, that would be $1.92 in interest. They must be rolling in it… You also ignore the fact this money was on the OP credit card, so not their money as it would be in the interest free period.

          Do that for a ton of customers and make sure disputes take a long time and that is an appreciable amount of money. Not to mention the opportunity cost to the customers and the interest they could have made. I'm not saying its massive but it isn't negligible.

          You mean $1k in cashbacks yet to arrive, they had been pending, so not real money, and the giftcards if the OP recorded the details when they purchased them, they will work. This company is just storing the details for them once purchased.

          I am not overly familiar with cashbacks (NOT to be confused with chargebacks), but their T+Cs stipulate some conditions such as using cookies, not leaving the website etc. It follows that once satisfying those conditions the cashback is "earned". Note that "earning cashbacks" is the language they use. I would say that OP has held up their end of the bargain and as such has "earned" their cashback.

          Its an error their system had made for sure, but they could have corrected it fee free for everyone if allowed. Charge backs cost business money. Errors also happen. Its how both sides handle them that counts. One asked for 21 days to investigate, one didn't.

          Correct, I am sure if someone posted on this forum though and said "My system made an error and someone made me pay cashback fees because they didn't want to wait a month for me to fix it", there would be an overwhelmingly negative response. I imagine sentiment would be that is the responsibility of the vendor and they need to "own the consequences of their own actions" - to quote you.

          If you read my many other comments, I have zero love for Cash Rewards or Shop Back. I don't use them myself as they are both scum companies. But the misunderstanding you talk about is the OP jumping the gun and doing a charge back, rather than waiting for the time SB requested. Sure if the 21 business days came and gone without a refund or product, then by all means, do a charge back.

          I think the advice you are giving is sound, and I agree that this outcome was predictable, I also would likely have waited the 21 days. With that said, their T+Cs dont seem to be as you describe in other places, and I think that OP has the contract and consumer law on their side. The only reason one would wait is out of good faith, and I am of the belief that having your account removed is excessive, and not valid per their T+Cs.

          It was not an appropriate use of a charge back. The company when alerted said oh you had a problem, we'll look into it for you. Give us 21 business days. The OP went, yeah nah, charge back. Then wonders why their account was closed!? As I said, you generally only ever get 1 charge back per company.

          It was appropriate, Westpac themselves list goods not being received as a reason to chargeback, and also advises businesses to prompty resolve disputes to avoid them. Had ShopBack offered a 5-10 business day turnaround, I seriously doubt the chargeback would have occurred. I agree that it certainly isn't kind, but that doesn't give the business the opportunity to renege upon their obligations both at law and under their T+Cs.

          Escalate all they like, but Shop Back doesn't have to do anything now, the OP got their money back, their business relationship is done.

          Perhaps they don't but I believe that there would be a strong case to be made at a consumer affairs tribunal if there isn't a dispute.

          I believe that given the size of the business they have a capable team, and this won't be their first rodeo. I imagine they have a backlog of disputes and to avoid fraud, they would knee-jerk ban accounts, to be unbanned when they get time to review it. Pure speculation there but I have to believe that is what they would do.

          Yes this is a consequence of the chargeback, though I don't think it is just nor do I think it holds up legally.

          • JimmyF on 15/04/2024 - 22:53
            +2

            @FOGO:

            It may not be the course of action you would take, but it is reasonable. A person needn't give them 21 business days, they would only do so out of good faith. I would argue 21 business days is a LONG time to process a request.

            You can think it is a reasonable action to take, doesn't mean it is or the other party will agree with it. Which is the case here, the other party has ceased doing business with them.

            I actually read the T+Cs which nobody else here seems to have done.

            Did you read it or just send it via chatgpt? As it says the following

            Use of the account and the Services (including the opportunity to earn cashback) are offered at the sole discretion of ShopBack

            So they need zero reason to close your account.

            A failure to abide by any terms and conditions, <snip> may result in your ShopBack account being <snip> terminated; any cashback accumulated being forfeited; and/or any store credit or vouchers purchased by you being cancelled.

            So OP failed to follow the T&Cs and they forfeited everything.

            Do that for a ton of customers and make sure disputes take a long time and that is an appreciable amount of money. Not to mention the opportunity cost to the customers and the interest they could have made. I'm not saying its massive but it isn't negligible.

            OP wouldn't have made money, it was someone elses money, as it was on their credit card. This magical $200 was never the OPs at all to begin with, but was simply credit.

            It was appropriate, Westpac themselves list goods not being received as a reason to chargeback, and also advises businesses to prompty resolve disputes to avoid them

            SB did prompty reply when the issue was raised, they advised they needed 21 days. Westpac should have told the OP to wait the time SB advised.

            Perhaps they don't but I believe that there would be a strong case to be made at a consumer affairs tribunal if there isn't a dispute.

            There isn't a strong case. What is the case? OP didn't understand the consequences of their own actions and SB should give them a second chance as they really want that cashback they banked on?

            Yes this is a consequence of the chargeback, though I don't think it is just nor do I think it holds up legally.

            No business has to do business with you. The OP has given them a reason to not offer service.

            Go into your locally owned pizza store, Order a pizza, while it is cooking take a shit on the floor. Then go back the next day. What do you think will happen? Think they will greet you with a warm and fuzzy smile wanting your business or toss you out?

            • FOGO on 15/04/2024 - 23:24
              +1

              @JimmyF: You're right and I'm wrong.

              Use of the account and the Services (including the opportunity to earn cashback) are offered at the sole discretion of ShopBack and subject to your compliance with this Agreement.

              I took that clause to mean that it is initially offered at ShopBack's sole discretion and then is subject to their terms and conditions once offered but I accept I was wrong there. That does indeed mean that they can withdraw it as and when they please.

              OP wouldn't have made money, it was someone elses money, as it was on their credit card. This magical $200 was never the OPs at all to begin with.

              OP specified it was their debit card but in light of the T+Cs I don't think it matters anymore. I initially thought they'd formed enough of a contract to have to follow through, but the T+Cs cover that as you said. They can withdraw the account at any time, and given that is requirement for cashback all payouts are at their discretion.

              I agree with everything you've said. I think I probably would pay out the user and then close their account if it were me but that is their prerogative.

              My reading of the T+Cs was blinded by a sense of consumer justice which certainly won't be found here. I think its probably worth the OP having a punt at asking for it back but I wouldn't hold my breath.

              Thanks for taking the time to discuss.

              • JimmyF on 15/04/2024 - 23:39
                +1

                @FOGO:

                OP specified it was their debit card

                Fair call, thought it was on their credit card.

                I agree with everything you've said. I think I probably would pay out the user and then close their account if it were me but that is their prerogative.

                I have said in other comments, any cleared cashbacks should have been paid out, I think any gift cards etc should be provided as well. But any future cashbacks are gone.

                My reading of the T+Cs was blinded by a sense of consumer justice which certainly won't be found here. I think its probably worth the OP having a punt at asking for it back but I wouldn't hold my breath.

                For sure! It never hurts to ask! They might get some traction after this thread has been up for a bit now.

                Its a lesson to be had for all that charge backs are not the magic that some make out to be. Make sure you are happy to

                Thanks for taking the time to discuss.

                Same! But bed time now!

    • T-man on 15/04/2024 - 22:56
      +2

      Many customers may not realize that businesses incur a chargeback fee (my merchant charges $25 per chargeback). Multiple chargebacks could lead to account closure. Recently, a customer used PayPal for her purchase but initiated a chargeback through her bank instead of contacting me for a refund or lodging a dispute with PayPal. Like Shopback, I would consider closing the accounts of problematic customers.

    • HeWhoKnows on 21/04/2024 - 22:37

      Just wait and see whats in store once the do away with physical currency and we are stuck with digital payments.

      This situation is just a taste iof whats coming!

  • mbck on 14/04/2024 - 17:32
    +6

    You did a chargeback. That means shopback probably lost money. Why would they keep someone who caused them to lose money?

    Well you think waiting 21 days is ridiculous right? So you probably dont want to do business with a company like thay anyways. So you've won to be honest! Well done!

      • JimmyF on 14/04/2024 - 21:10
        +3

        How could they lose money. I only chargeback for the $200 that caused payment failed

        There are things called chargeback fees that retailers have to pay when people put in a chargeback. So yes they lost the $200 and the fees on it. If a company has too many chargebacks, then the 'fees' on all transactions goes up.

      • dealsucker on 15/04/2024 - 16:21
        +1

        Dude they say 21 days but thats the upper limit. It does not usually take this long

  • Muzeeb on 14/04/2024 - 17:45
    +4

    @mapax

    Over to you blue leader.

    @brendanm

    Keep it together man.

    • Sye on 14/04/2024 - 17:57
      +4

      Cashback and gift cards all in one post.

    • solidussnake on 14/04/2024 - 18:02
      +3

      Stay on target gold leader

    • mapax on 14/04/2024 - 18:30
      +10

      ADAGCHS

    • brendanm on 14/04/2024 - 19:52
      +6

      ADACBSHS

  • Pcosmic on 14/04/2024 - 18:05
    -3

    Cyclist 💪🏿

  • randomusername2017 on 14/04/2024 - 18:07
    +6

    Total worth can be over $1000

    Awesome 😎… Extra funds to pay out other cashbacks that would have been declined.

    Risk/reward…why didn't you clear out the cashback balance before initiating the chargeback?¿

    Btw..don't be surprised if Westpac reverse the chargeback upon merchant response.

      • zonra on 14/04/2024 - 18:52
        +19

        Chargeback should only be used as the last resort, it's not a priority refund option.
        For future reference, only initiate chargebacks on merchants you wish to never deal business with again.
        In your case, a fairly reputable company has said they would investigate and given a reasonable timeframe, yet you went ahead and initiate a chargeback without allowing them the time to do so.
        Hopefully they reinstate your access to the unused gift cards, but don't be surprised if they don't since you have no doubt violated the Ts & Cs.

        • Aureus on 14/04/2024 - 19:10
          +10

          fairly reputable company

          We are talking about shopback here.

          21 business days to investigate them not processing the gift card, that OP paid for, is an absolute joke. Shopback should try to be less crap.

          Having said that OP is silly for doing a charge back and triple silly for doing it with such a large balance with Shopback.

      • randomusername2017 on 14/04/2024 - 18:53
        +5

        They are too slow

        Really didn't allow the merchant time to resolve the issue, good chance of another reversal…

        • ozmaxz on 14/04/2024 - 19:30
          -4

          Really didn't allow the merchant time to resolve the issue

          I gave them time, but apparently they don't want to help.
          I just omit some details. As I replied here https://www.ozbargain.com.au/comment/15166208/redir , their customer support is not responsive at all. To be able to successfully dispute the transaction, Westpac need me to provide evidence to show Shopback is not responsive.

          Before reach to start 21 business days investigation, it is already took 2 weeks, and there was almost one week they don't provide any updates even I ask for follow ups. How can I believe the Shopback is willing to help? Coincidentally, they reply to me immediate after I request for chargeback. Isn't enough time I gave merchant to resolve the issue?

          • zonra on 14/04/2024 - 19:41
            +1

            @ozmaxz: With only the provided information I think your frustration is quite justified regarding the slow process.
            But the general rule of thumb is that once you've charged back on a merchant, they tend to ban you for life, understandably.
            I've seen it happened with Amazon, Paypal, Steam etc.
            Hopefully Shopback rep can shed some light and offer some resolution for you regarding the giftcards.

            • ozmaxz on 14/04/2024 - 19:50
              -4

              @zonra: Fair enough. For the worst case scenario I just want to get all unused gift card back and confirmed cashback back. If they still want to ban my account, I am fine with that.

              • JimmyF on 14/04/2024 - 21:14

                @ozmaxz:

                I just want to get all unused gift card back and confirmed cashback back.

                You MIGHT get your gift card details. They might say you should have recorded them when you ordered/got them.

                As for your cashback, that is gone, past or future claims.

                • TilacVIP on 16/04/2024 - 08:55
                  +1

                  @JimmyF: Good reason never to let cashback balances pile up, whatever the reason.

          • randomusername2017 on 14/04/2024 - 19:44

            @ozmaxz:

            21 business days investigation

            Did you wait 21 days before initiating the chargeback?

            Don't know about shopback, but I've had experience with Westpac debit chargeback. They'll refund with little investigation and reverse on the slightest pushback from the merchant. It then takes weeks investigate thoroughly and reinstate the chargeback. Additionally they'll overdraw your account if you move the funds.

            • ozmaxz on 14/04/2024 - 20:00
              -4

              @randomusername2017:

              Did you wait 21 days before initiating the chargeback?

              They don't reply to my ticket for almost one week then I raised dispute. After that, shopback agreed to start this 21 business days investigation immediate after Westpac started chargeback process. It seems that the pressure from Westpac push them to start investigation?
              The fund still land on my account, Shopback is not responsive which makes me feel less confidence they are willing to help to get my money back.
              For my case, I believe after investigation is done by either Shopback or Westpac. Shopback needs to refund my $200 anyways, as they charged my money and failed to sent me gift card.

              • randomusername2017 on 14/04/2024 - 20:11

                @ozmaxz:

                investigation is done

                If the merchant disputes the chargeback both sides resubmit documents/claims/evidence and Westpac(mastercard?) makes the decision based upon that.
                Wonder how much the whole Westpac lounge is going to influence the outcome 🤔

                The fund still land on my account

                And can just as easily be reversed out ..

                • ozmaxz on 14/04/2024 - 20:36
                  -4

                  @randomusername2017:

                  And can just as easily be reversed out ..

                  I wonder if this can me the whole thing much easier? If I ask westpac withdraw the chargeback, then ask shopback can re-active my account? In theory is it possible?

                  • randomusername2017 on 14/04/2024 - 20:41

                    @ozmaxz: 🤷‍♂️

                  • xuqi on 16/04/2024 - 06:53
                    +1

                    @ozmaxz: Still haven’t learnt your lesson??

                    Then Westpac will close your bank account for admitting fraud, and send you a cheque for whatever pittance is in it, letting you know they don’t want your custom…

                    You seemingly don’t understand that systems aren’t devised as your playthings.

              • JimmyF on 14/04/2024 - 21:15

                @ozmaxz:

                They don't reply to my ticket for almost one week then I raised dispute. After that, shopback agreed to start this 21 business days investigation

                So why didn't you wait the 21 business days that it said it would take….. to investigate it.

                • ozmaxz on 14/04/2024 - 21:30
                  -4

                  @JimmyF: For this thread, I want to figure out how to get my account access back or get unused gift card & cashback back.
                  21 business days investigation was for a different issue. These two things are related, but they are still two separate issues.

                  • JimmyF on 14/04/2024 - 21:36
                    +1

                    @ozmaxz:

                    For this thread, I want to figure out how to get my account access back

                    Its gone, you won't get it back

                    or get unused gift card

                    90% sure they are gone, did you at least record the gift card details?

                    & cashback back.

                    Also gone.

                    These two things are related, but they are still two separate issues

                    They are certainly related, your trying to resolve the consequences of your earlier actions.

  • AngoraFish on 14/04/2024 - 18:37
    +13

    Sounds like you've learned an expensive lesson about charge backs.

  • askbargain on 14/04/2024 - 19:06
    +3

    Same reason you don’t charge back google Apple or steam etc

    • SuperLate on 17/04/2024 - 04:58
      -3

      I once successfully chargeback ALDI for a disputed transaction on my lost debit card. I can still shop there. May be it's because someone else used my lost card there to buy a SIM card.

  • DingoBilly on 14/04/2024 - 19:11
    +13

    Wow. I feel bad for the company in this case, some customers sound really difficult to deal with.

    • cheekymonkey97 on 16/04/2024 - 22:33
      +2

      Nah, I'm with OP. 21 business days to investigate is (profanity) ridiculous. Just like Aus Post, my parcel is over a week late and they want me to wait another 20 business days before they will investigate. (profanity) them.

  • randomusername2017 on 14/04/2024 - 19:29

    [email protected]

    State your case and hope for a miracle 🙏

  • keji on 14/04/2024 - 19:30

    They probably didn't want you to do ANOTHER chargeback

  • AustriaBargain on 14/04/2024 - 19:40
    +4

    Never do chargebacks on services you want to keep. It's a once only deal.

    • USER DC on 16/04/2024 - 22:39
      -1

      hmm so say someone dont want services from wife/husband, they should do a chargeback I guess 😂 . Gets rid of spouse hopefully too 😂

      • SuperLate on 17/04/2024 - 05:05
        +2

        Send a reasonable amount to your spouse's PayPal with reference/description "For love" and then chargeback for "goods not received".

  • BewareOfThe Dog on 14/04/2024 - 20:36
    -3

    We all now the OzB Answer

  • Hvrd on 14/04/2024 - 21:10
    +13

    Always withdraw money as soon as it hits the minimum, why risk losing it and they getting interest off it

    • Neoika on 15/04/2024 - 05:43

      OP's bank accounts also turned inactive and the $1000 cashbacks has nowhere but SB account to sit.

  • bdl on 14/04/2024 - 22:55
    +2

    Cashback Rate on Uno Reverse: 100%

  • Muzeeb on 14/04/2024 - 23:07
    +1

    ShopBack Intentionally Disabled My Account Due to Their System Issue

    I performed a charge back at shopback and they have disabled my account.

    FTFY

    • randomusername2017 on 15/04/2024 - 00:11
      -2

      I performed a charge back at shopback and they have disabled my account

  • cuteduck on 15/04/2024 - 07:04

    Kiss goodbye to your cashback!

    I only did "charge back" for disputing unauthorised transaction.

  • Hector on 15/04/2024 - 07:55

    Do a chargeback for the missing gift cards as “ services paid, but not rendered “

    Let us know how you go

    • JimmyF on 15/04/2024 - 09:05
      -3

      Let us know how you go

      Oh look, OP took your advice and posted a update on how they went, read it here

      https://www.ozbargain.com.au/node/841189

      • bdl on 15/04/2024 - 09:10
        +1

        Postception

    • xers on 15/04/2024 - 12:41

      Yes, do this, if the transactions are still within the chargeback time limit. There's nothing to lose, it's not like they can suspend your account twice.

      Your cashback is as good as gone though. There's nothing you can do that will make them restore your account.

  • SmiTTy on 15/04/2024 - 08:00
    +3

    You don't store your giftcards in your prezzee wallet?

    If you do, you can get your giftcards from there. Prezzee account and shopback account are separate. But it does mean you need to click the button that says"store in prezzee wallet"after you buy it

  • Empharand on 15/04/2024 - 09:12

    So, I reported the same to Westpac to dispute for the same transaction. Westpac was much faster and they get my money back.

    and you wonder why they closed your account?

    SMH

  • mhz on 15/04/2024 - 09:47
    +4

    Why would anyone in their right mind leave $1k of vouchers just sitting in a ShopBack account?

    • localhost on 15/04/2024 - 10:54
      +1

      Waiting for THAT BIG DEAL :)

  • hundredplus on 15/04/2024 - 09:47

    For each chargeback, the merchant has to pay an additional fee $25 over the amount you got. That is PITA.

  • vll on 15/04/2024 - 10:24
    +1

    No matter what, lesson learnt. Thank you for sharing.

  • cheaper on 15/04/2024 - 11:12

    Looked through "this case" link you included in the post, "the account is flagged for fraudulent activities and has been banned", it's unlikely they will re-activate the account.

    Worth trying to PM Shop Back store Rep gotyourback directly (contact info in "this case" page). Hopefully this person can assist you further.

  • dtc on 15/04/2024 - 11:34
    -5

    Cant believe how many people are supporting a business that has closed an account (no particular issue there but it seems very sensitive) but ALSO refuses to hand over $1000 which OP has earned. Can you imagine if you were entitled to a refund from a business and it then refused to give you the refund because you asked for the refund…or any other business that kept $1000 of your money

    • JimmyF on 15/04/2024 - 12:34
      +4

      Cant believe how many people are supporting a business that has closed an account (no particular issue there but it seems very sensitive)

      Try doing a charge back on any other platform and 99% sure your account will be closed. Businesses don't like losing money, so once you do one charge back, you most likely will do another.

      PSP for example will ban your account, you lose access to all paid content etc aka games.

      but ALSO refuses to hand over $1000 which OP has earned

      While I agreed any earned/cleared money should be paid out, the OP was claiming up to $1000 in cash backs from tracked purchases. To be able to get the money from tracked purchases you need a valid account, which the OP no longer has.

      Can you imagine if you were entitled to a refund from a business and it then refused to give you the refund because you asked for the refund…or any other business that kept $1000 of your money

      But this isn't a refund, its a future kickback from a purchase.

      Also the OP didn't get banned for asking for a refund, they got banned as they reached over and took the money out of the till without asking aka charge back.

      OP needs to own the consequences of their own actions, they should have waited for the investigation to be completed.

    • gromit on 15/04/2024 - 14:56
      +3

      It's not about siding with the business. It is the reality of the situation. If you request a chargeback you are almost certain to no longer be doing business with that company again, so to do so you need to be fully aware of the consequences. The $1000 isn't money they owe him, it is future money that may have flowed to that account (if he had said account). Most businesses have very clear terms and conditions for dispute processes and bypassing them with a chargeback will nearly always be the end of your relationship with them.

    • sauce2k on 16/04/2024 - 11:25
      +2

      yeh mate you clearly don't run a business or work in a client facing role

  • gromit on 15/04/2024 - 13:33

    You opted out of dealing with them when you made the choice of a chargeback rather than waiting for their dispute process to conclude (even if it is a shitty slow process), hence they closed your account.

  • serpserpserp on 15/04/2024 - 14:25

    RIP your money

  • keejoonc on 15/04/2024 - 14:33

    What makes you think anyone here will be able to help? You've made your choice to be an impatient little child when all you had to do is wait. It's not like Shopback is some dodgy back alley store. They would have fixed it for you in due course.

  • Mysterious Laptop on 15/04/2024 - 15:14
    +1

    Precisely why I pay 0 attention to shopback or cashreward deals. Simply not worth the headache and time for me..

    • johnno07 on 16/04/2024 - 21:11

      It's mostly completely painless and free money (in exchange for your data about purchasing habits). It's netted me a fair few hundred dollars over the years. OP mostly just created a problem for themselves by being unreasonably impatient.

  • Bii on 15/04/2024 - 15:41

    It's time to clear my balance to minimise any cause happened

    • JimmyF on 15/04/2024 - 22:12
      +1

      Planning on doing a charge back on them too?

      • Bii on 16/04/2024 - 10:57
        +1

        Nah just it's safer to have money on me :)

  • bashar20 on 16/04/2024 - 08:11

    Check if the ShopBack rep can help you.
    https://www.ozbargain.com.au/user/252753

  • FlyingMiffy on 16/04/2024 - 09:37
    +1

    I would hate to be waiting in the same line for anything with the OP in it… probably the type to look over your shoulder at an ATM just to make sure you are pressing buttons fast enough…

  • cyrax83 on 16/04/2024 - 12:14
    +2

    It's quite known that if you do a chargeback on any online account based services - they will disable your account.

    You should have given shopback time. All you can do now is dispute the gift card purchases on your credit card, or plead mercy to shopback

  • cute as duck on 16/04/2024 - 13:34
    +3

    It is 21 BUSINESS days which will be months.

    It is up to 21 business days. They won't wait until the 21st business day to refund you. And "months"??? lol it is barely over a month if they used the max 21 day investigation period. You seem to be an overtly dramatic person, so doesn't surprise me you went the chargeback route instead of being a bit patient. Banks will tell you that chargebacks can take more than 21 business days … I am sure if you could … you would do a chargeback against your own bank.

    They are totally within their right to cancel your account for initiating a chargeback, when they were going to ultimately fix the issue.

    • johnno07 on 16/04/2024 - 21:09
      +1

      Maybe OP only works one day a week so they think that means it'll take ~5 months.

  • DrScavenger on 16/04/2024 - 20:41
    +2

    Lol @ people supporting a big company versus an individual. Yes I agree it was wrong for him to do a charge back but losing access to thousand dollars worth of gift card and unclaimed cashback is FAR WORSE

    • gromit on 17/04/2024 - 09:27

      maybe, but in fairness the terms and conditions are quite clear and do state that failure to adhere to them will result in account termination and forfeit of any vouchers, cashbacks and store credits. Simply a case of buyer beware, you specifically signed up to those conditions and then being surprised when they are enforced is just silly.

  • johnno07 on 16/04/2024 - 21:08
    +2

    there is a lot of confirmed cashback money. Total worth can be over $1000.

    Why the actual f*** would you leave $1000 in confirmed cashbacks sitting in your account??

    • Poolprouk on 17/04/2024 - 09:26
      +1

      Exactly, As soon as the balance reaches $10. WITHDRAW!

  • randomusername2017 on 17/04/2024 - 12:47
    +4

    @ozmaxz

    It's been 3 business days already…. bit slow on the updates 🤔

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