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[Pre Order] 20% off Samsung Galaxy S25 Range + Bonus Discounts: e.g. $150 Trade-in @ Samsung Edu & EPP Stores

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[Pre Order] 20% off Samsung Galaxy S25 Range + Bonus Discounts: e.g. $150 Trade-in @ Samsung Edu & EPP StoresAffiliate
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thirstyfordeals on 23/01/2025 - 05:39 samsung.com (9830 clicks)
Last edited 24/01/2025 - 10:04 by 3 other users
GALAXY2025
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Pre-order the Samsung Galaxy S25 range on Samsung Education Store and Samsung Portal/Government store to receive the offers.

Student store deals are:

Prices for S25 range (20% off) without trade-in are:

256Gb:
S25: $1119.20
S25+: $1359.20
S25 ultra: $1719.20

512Gb:

S25: $1279.20
S25+: $1519.20
S25 ultra: $1879.20

1TB:

S25 ultra: $2199.20

—

Want a code? Have a code to give away? Please go to Samsung Galaxy Code Request megathread.. No requests in comments please.

Note: For pre-existing Samsung device users, use the Samsung Members app and look in the Benefits section to obtain a code.

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closed Comments

    • thedean on 20/02/2025 - 14:49

      Sell them on Facebook. You're only trying to return them because the discount was removed from the phone. If the discount was off the accessories only you wouldn't bother.
      Samsung is aware of this loophole and have closed it now due to abuse of it.

    • CodeXD on 20/02/2025 - 14:50
      +4

      my advice is to read the comments from past week - same issue with everyone else. Sell it off on fb marketplace

      • akyeeeahdude on 21/02/2025 - 21:01

        Yep! That's what I did with mine. Only got $120 for the new/unopened Buds3 :(

  • fadingcolor on 20/02/2025 - 23:54

    after removing the film of my trade in phone I just realised the scratch on the screen is more like a crack. If I sent it in, I might avoid being charged late fee but what else? Should the Misgrading fee just be $94, the different of what the trade in value they agreed, which is $95, and the final assessment value $1? So I am pretty much lose the fully functional phone for $1? Do they give a chance for me to disagree and ask them to send it back? would that be an extra cost for doing that?

    • 0 0 0 on 21/02/2025 - 07:58

      Yes

      • fadingcolor on 21/02/2025 - 08:55
        +1

        Yes for which question?

        • jimojr on 21/02/2025 - 19:41

          Yes, to all the questions.

          • fadingcolor on 22/02/2025 - 16:56

            @jimojr: so, there is extra cost to send back to me, right? thx. can't find where they mentioned it.

            • jimojr on 22/02/2025 - 17:35

              @fadingcolor: I received this message three days ago: "Unfortunately, the device we received does not match the one required for your Trade-Up order, making it ineligible for the Trade-Up program. As a result, we are returning the incorrect device to you and will not be refunding your Security Charge."
              However, I have not received any updates since then.

              • ffagz on 26/02/2025 - 12:38

                @jimojr: interesting. so did they charge you the $60 late return fee?

                I just got this, ive sold my original $1 tradein device….send them another device - or how do i cancel? the original CC used to make a payment has been canclled as i closed my account.

                Charges and Refunds
                If the condition of your original device matches what you declared to us, we will process a refund of the Security Charge in full. If your original device does not match the condition you declared to us, we will contact you.
                Please note, if you don't post your original device to us in the next 7 days, we will charge you a late return fee of up to $60, which is non-refundable.
                If you've recently posted your orginal device please ignore this email.

                • jimojr on 26/02/2025 - 14:06

                  @ffagz:

                  so did they charge you the $60 late return fee?

                  Not yet.

  • cc1122 on 21/02/2025 - 08:25

    Is anyone else getting a 'contact sender' for their Asurion trade in device auspost tracking? It was showing 'Awaiting collection
    Awaiting collection at WETHERILL PARK BUSINESS CENTRE' then changed to 'Contact sender
    In transit'….

    • Sydney11 on 21/02/2025 - 14:18

      Nope. my said delivered.

      • cc1122 on 21/02/2025 - 14:21

        Mine ended up changing to delivered to regents park nsw. I can only assume Asurion redirected the delivery since it was originally awaiting collection at Weatherill park.

  • Ash-Say on 21/02/2025 - 15:29
    +7

    I've been charged $30 today for non-return of $1 trade-in device.

    • Sydney11 on 21/02/2025 - 16:18

      how many days has it been since you received your phone?

      • Ash-Say on 21/02/2025 - 16:22

        14 days

  • PVS7 on 21/02/2025 - 15:48
    +4

    I have been charged $60 today for not returning my tradein phone.
    Ausrion valued my S23 plus at $405 and instead I sold to Mobile Guru for $570. Mobile Guru initially valued it at $610 but after receiving the phone they reduced the price to $570 as there are few scratches.

  • ozvictor on 21/02/2025 - 15:51
    +8

    Just got charged $30 for a cracked screen $1 phone that I didn’t return, was expecting $60 but this is a better outcome

    • Sydney11 on 21/02/2025 - 16:20

      how many days has it been since you received your phone?

      • ozvictor on 22/02/2025 - 12:34

        Received the phone on 6 Feb and got charged yesterday

    • phantome on 21/02/2025 - 17:10

      Mine aswell.

  • yoyobananas on 21/02/2025 - 17:01
    +2

    Asurion received my trade in yesterday and processed refund today. Showing in my account already. Samsung my rejected accessory return request but I sold it and made an extra $10. Happy!

  • Fadge on 21/02/2025 - 20:31

    Also confirm a $30 charge for a $1 trade in.
    I made 2 purchases on separate accounts, both phones were ordered and delivered on the same day, still waiting for the other $30 charge to be advised.

    I did however cancel one order after doing the $1 trade-in via credit card etc as I missed one voucher during the ordering, so was "charged" and extra buck, not seen that refunded as yet, and will not bother chasing it up either, my time is more valuable.

  • Tm15 on 21/02/2025 - 21:02
    +1

    Just got charged $60 even though I sent my trade in this morning.

    • CodeXD on 21/02/2025 - 22:25

      Is today the 14th day from when you received your phone?

      • Tm15 on 21/02/2025 - 23:06
        +1

        around then, i got an email yesterday saying send it within 24 hours which i did. hopefully get that 60 refunded

    • hocm on 22/02/2025 - 16:59
      +1

      i got charged today when i sent my trade off in the post last Saturday. Going to be some angry emails floating around…

      • Tm15 on 25/02/2025 - 19:09

        Did they reply?

        • hocm on 26/02/2025 - 10:37

          yes. Told me that i was charged because item was not sent off. Following on from that, i sent another comms to mention that it was already sent off a week prior, this was done on Sunday. Radio silence since then….. i am going to give it a couple more days after then ill try initiate a chargeback with my card provider. Do you have updates on what you have done?

          • 8azinga on 26/02/2025 - 13:30

            @hocm: If you posted it on a Sunday, does that mean you just packaged yourself and dropped it into a red box instead of lodging it with staff to trigger the sent notifcation to Asurion?

            • hocm on 26/02/2025 - 16:40

              @8azinga: Posted on Saturday via post office. Got tracking number and everything all done by the book. One week later got charged the late fee, and on Sunday messaged them to complain

          • Tm15 on 26/02/2025 - 21:39

            @hocm: no reply either from the message i sent them

          • Sydney11 on 27/02/2025 - 14:39

            @hocm: australia post should be able to track the date/time it was delivered.

  • shabaka on 21/02/2025 - 22:27

    got charged $60 for not sending $75 watch. I guess next time I am trading in something $1

    anyway 75 plus 60 is 135, while I sold the watch for 250. couldn't cancel accessories but sold the buds today. overall I broke even going from s24u 256 to s25u 512 with a case on top

    • CodeXD on 21/02/2025 - 22:34

      You got $75 discount when you bought the phone anyway

      • shabaka on 22/02/2025 - 08:33

        true. I am just counting backwards from the amount I paid total vs what I got back, and essentially I paid nothing for this upgrade, and the watch I traded in was freebie from last year's preorder mayhem

  • nehemiah on 22/02/2025 - 08:36

    out of topic here. for those who bought the jet black variant, do you experience an s-pen rattling issue? mine rattles slightly when the phone vibrates. i googled it and found reddit threads where many users reported the same issue. :(

    • zammr on 22/02/2025 - 16:02
      +3

      Interesting find. I just tested on my Jet-black and it DID indeed rattle. However I just did some testing on it and found when I spin it around so the S-Pen button is facing the top screen rather than the bottom, it fixed it. I never used the S-Pen so by default the button was facing down.

      I tested by going into Settings > Sound & Vibration and choosing Basic Call Vibration so it loops the vibration and put my thumb against the pen. When the button was facing down inside it rattled, facing up it didn't.

      • nehemiah on 23/02/2025 - 08:29

        Thanks for sharing! I rarely use the S Pen and didn’t take it out until the second week after my phone was delivered. I just tried the trick, and when the button is facing up, the issue doesn’t happen. Oh well, must be a design flaw. Glad mine isn’t as bad as what some people are experiencing on Reddit.

      • CodeXD on 23/02/2025 - 09:18

        Thanks for the fix! Just worked for me on my titanium blue s25 ultra

        • mac2403 on 23/02/2025 - 12:08

          Thanks was also experiencing, glad it turned out to be an easy fix!

  • Booster on 22/02/2025 - 09:40

    Got charged $60 for not sending in a $15 broken iPad (cheapest I could find at the time). Would have thought it would be $30 max..

    Any idea what the threshold is for $30 vs $60 charges? Regretting not finding the $1 option but still a good deal overall.

  • Summoner on 22/02/2025 - 15:30
    +3

    Placed an order on 23 Jan 2025 with $1 watch tradein. I did not send the watch. Asurion just charged $30 on my credit card. Happy they only took $30 :D

  • burgo101 on 22/02/2025 - 20:11

    Are there any users here who did the Asurion trade and didn't send a device, and have NOT been charged yet?

  • double_J on 22/02/2025 - 20:12
    +2

    I got charged $30 by Asurion today for $1 trade in value.

    I decided to keep my earbuds 3 pro after watching this video. It actually fits really nice and snug in my ears, I love it!

    https://www.youtube.com/watch?v=EAQXndvcCWM&ab_channel=Hayls…

    • shabaka on 23/02/2025 - 09:00
      +1

      3 pro are a keeper! I didn't need new buds so I chose the ones that fit under 200 free accessories threshold (buds 3 non pro) together with the case I wanted, and sold them

      buds 3 pro are nice if you need new buds.

  • plapic on 23/02/2025 - 10:43

    I got charged $10 then Samsung cancelled the order for no reason. Got refunded for the order but not the Asurion fee. I manually cancelled the tradein id. Still no refund since 29 Jan.

  • Sydney11 on 24/02/2025 - 15:37
    +1

    I sent in an older wrong phone 3G, still working though, a more than ten years old phone. I didnt get charged. I received an email today (exactly 14 days after I received my phone), they confirmed that they received my phone and will be processing my refund to me which is just $1 (deposit). And I avoid any charges.

    I received an email a few days ago… acknowledging they received my phone, a day after Australia post confirmed delivery but mentioned it was busy time atm for them. I am guessing, they are swamped with many many trade-in phones, mismatched, unsent, delayed etc… they might have thought… it's just $1… dont have time to check. Instant approval refund. expect it in within 5 days.

    • CodeXD on 24/02/2025 - 15:45
      +1

      I did the same - I sent in my S7 when I said I was going to send in a "broken screen" S8. I was expecting them to send it back to me but they approved it.

      Not sure if it was worth the $1 discount but at least I avoided the $30 late fee for $1 trade in.

      • Sydney11 on 24/02/2025 - 16:02
        +1

        I sent in an old S2 hehe

        • CodeXD on 24/02/2025 - 16:26

          AHAHA S2

          I have an old telstra cruise, will send it in for next trade in and see what they say lol

      • nehemiah on 24/02/2025 - 16:06
        +3

        I sent a working 10-year-old Huawei Y6 instead of the non-working Huawei P30. I just received an email confirming that the device matches the provided information, and the $1 security charge will be refunded. I guess they found the phone to be worth more than $1! Either way, I’m glad I won’t be charged the $30 late fee.

  • mac2403 on 24/02/2025 - 16:15

    I'm guessing the shipping to send back isn't worth it so they're just approving them. They told me they'd send it back but I haven't heard anything (was a $10 trade though).

  • duckieboy on 24/02/2025 - 17:14

    Just received my 2 phones today and they sent me the completely wrong order. Did anyone experienced similar issue?

    • bohn on 24/02/2025 - 17:17

      I'm assuming it's not in your favour?
      Is it just wrong colour or a lower model , or what?

      • duckieboy on 24/02/2025 - 17:53
        +2

        Luckily it was in my favour. Just wondering if Samsung will contact me to send the phone back. Mrs wanted s25 256GB but got s25 Ultra 512GB. A tad on the large size but she's not complaining. Didn't get the case and screen protector I ordered which I'm more than happy to trade for the Ultra!

        • CodeXD on 24/02/2025 - 18:06
          +1

          Obvious question but is the parcel addressed in your name lol

          • duckieboy on 24/02/2025 - 18:23

            @CodeXD: Yeah, it's my order number. Picker must have mixed up my order.

        • cloudie9 on 24/02/2025 - 18:14

          I think it happened to me once before, was meant to get S22 Ultra with case, but end up the case didn't come together with my S22 Ultra, and when I check the picking slip, it was someone else's name and no mention of casing on that person's picking slip! But same model though! So I ended chasing up for my case. FYI, the shipping label on the parcel is correct!

          • duckieboy on 24/02/2025 - 18:28

            @cloudie9: They didn't put a picking slip on mine.

          • duckieboy on 25/02/2025 - 13:08

            @cloudie9: Wow! They just sent me another package today with the correct order.

            Wondering if I should request a return to hopefully get a refund. Or should I wait for them to contact me to return the wrong order. Anyone know if they can block IMEI.

            • geshc on 25/02/2025 - 13:14
              +3

              @duckieboy: Technically you are meant to return it, but it's up to you. It's more of a moral thing tbh

              • duckieboy on 25/02/2025 - 15:01
                +1

                @geshc: Definitely a moral thing. I'll do the right thing and return it. If I'm lucky they'll give me full refund on the order. Good Karma if that happens lol

            • thedean on 25/02/2025 - 13:17
              -1

              @duckieboy: They can block imei, but I'd suspect if it was a pick error they won't know what imei is missing without a stocktake. If it was another customers order different story.
              I think you're safe, they'd contact you first before anything else.

              • duckieboy on 25/02/2025 - 15:03

                @thedean: It's the same order number on both packages so I think you're right. Just a pick error as they must be super busy fulfilling orders.

            • bohn on 25/02/2025 - 15:12

              @duckieboy: enjoy those phones
              definitely keep and don't return

    • Horacio on 24/02/2025 - 17:24

      Maybe they're taking revenge against those of us who are doing that with our trade-ins :D

  • Sydney11 on 24/02/2025 - 18:08
    -1

    just curious, if anyone was suppose to send to Asurion a high trade in value phone in good working condition (say S24) $510 but instead decided to send a wrong, older 10+ years phone of significant lower value but

    1. got back their full deposit $510, and

    2. did not incur any additional charges (late fee / mis-grading device fee)

  • Yecobb on 24/02/2025 - 21:57

    I planned to trade in my wife's old S21 Ultra 256GB for $260 trade in value, however after removing the case, have now realised the back glass screen is cracked. I've read a lot of forums where people have advised that when retuning a damaged phone, they take the phone and only offer $1. The phone works perfectly, there is just a crack in back glass cover.

    Not sure what to do in this case. Do I send them another old phone, and cop the loss on the security deposit? If I send them a different phone to the one indicated, will I avoid the $60 late return fee or still cop the $60 fee?

    If anyone has found themselves in a similar situation, would be grateful to get your opinion.

    • mac2403 on 24/02/2025 - 22:41
      +2

      Send another old phone within 14 days to avoid late fees. Check mobile monster/guru for how much your phone is worth as a trade in there. Might end up even or ahead hopefully. GL

  • dubo1981 on 25/02/2025 - 12:53

    For those who traded in an S23 or S24 and actually sent it in to Asurion, how did the phone get packaged up by AusPost?

    I took in my S24U today in the original box, and the AusPost guy said it has a paid small padded bag included and they usually don't send the box - just a loose phone in a padded bag (as the box doesn't even fit in the bag).

    There was no way I was putting an unprotected S24U in a padded bag, so I paid extra for a bigger bag that the box fitted in.

    I'm curious of other's experience, as this seemed ripe for Asurion receiving a phone with a smashed screen or damaged edges.

    • CodeXD on 25/02/2025 - 12:57
      +1

      No box. I took the phone and wrapped it up in a lot of bubble wrap by itself.

      • dubo1981 on 25/02/2025 - 13:26
        +1

        I guess that will do the job too. Amazed there isn't any safety packaging included as part of the return.

        Seems like laziness by Asurion and puts a lot of additional risk on the person trading in.

    • bogstation on 25/02/2025 - 16:43

      I was allowed to choose the smallest box. The staff member then wrapped the phone packaged in it's box in bubble wrap. Then tapped up the box. I have done a watch in the past that wouldn't fit in the provided packaging, I bought a bigger satchel.

    • duckieboy on 25/02/2025 - 20:55

      I look the efforts of putting my phone in a cardboard box with lots of foam.

      So do you just take the phone in Aust post and they will put it in a padded bag for you?

      I wrap the phones in bubble wrap then and give it to Aust post.

      • bogstation on 25/02/2025 - 21:44
        +1

        Just take the phone in it's box. Add the other DIY packaging if your not happy how they're packing it.

    • plapic on 26/02/2025 - 17:20

      I put my S8 in the original box and gave it to Auspost who put it in a parcel box and added a couple of padded bags. Asurion received it and got my security deposit refunded.

    • dubo1981 on 08/03/2025 - 22:55

      All worked out in the end. Even with a bit of a scratched S-Pen and a slight dint on the corner - I was refunded the security deposit last week.

  • coopzr on 25/02/2025 - 16:39

    No way did they just accept my old, bootloader unlocked, Knox tripped, custom OS, custom kernel, forked-battery, Samsung S6.

    I actually wanted them to return it lol, it was our backup phone. Got $1 for it. Sigh

    • bohn on 25/02/2025 - 21:09
      +1

      next time I am sending them an old nokia non-smart phone

      • ferrar1 on 26/02/2025 - 15:45

        I bought a broken phone off market place for a couple dollars to send in instead. Still waiting on the outcome as it's the wrong device but others say it has avoided the late fee.

        • coopzr on 01/03/2025 - 14:57

          Interested in the outcome of this!

          • ferrar1 on 02/03/2025 - 09:09

            @coopzr: @coopzI I had selected a random A21 marked it down to 1$ trade in value when buying. I sent in some old broken Samsung Note. Yesterday they accepted the wrong phone I sent in. Hence refunded the 1$ security charge and didn't charge the 30$ late fee (which is what they have been charging for 1$ trade in value this year).

  • 123nkj on 26/02/2025 - 04:54

    Anyone here got their tracking number provided under the Order status differs from the actual delivery? (Phone arrived with a different tracking number). Hence until now Samsung's still showing "5 Feb label created by sender. shipping info received by Australia Post" when clicking on Track Item button. Well, can I claim I haven't received it? 😂

    • thedean on 02/03/2025 - 23:08

      There is an AusPost tracking number and a StarTrack tracking number, they are ultimately the same. Nice try though.

  • Yecobb on 26/02/2025 - 13:28
    +1

    In case anyone is attempting to return their accessories. I escalated my case and was advised the following -

    "As discussed in our phone conversation, we would like to inform that we have received your escalation requesting to return the accessory on your order. Please be advised that we have reviewed your order and can confirm that a promotional discount was applied after adding an eligible accessory on your order and returning the accessory after taking advantage of the additional discounts violates the terms of the promotion. Therefore, partial cancellation or return of the accessory is not allowed due to the promotion applied on the order. Should you wish to still return the accessory, the other items on your order must be returned as well under our Change of Mind policy within 14 days from receipt of the product. Our Change of Mind policy states the following below."

    FB Marketplace it is I guess… Hoping to get at least $200 for the buds, but highly doubt it.

    • 8azinga on 26/02/2025 - 13:44
      +7

      Expected and fair response from Samsung.

    • Jaff on 26/02/2025 - 23:46
      +1

      just sold mine today for $200

  • harmanfin on 26/02/2025 - 14:55
    +1

    Such a screw around trying to get the refund for my accessories which I cancelled on the 23rd of Jan, they keep pushing me along and saying it will be processed in 7-10 business days, this is 5 times now

    • funky on 26/02/2025 - 16:48

      Same here.

    • Baghad on 26/02/2025 - 21:01

      Same here

    • 123nkj on 26/02/2025 - 22:25

      Same

  • cc1122 on 27/02/2025 - 12:41
    +1

    Finally got my refund from Asurion for my trade in device. Sent it on 15/02, delivered on 21/02 and refund received today.

    Btw, for anyone having fit issues with the Buds 3 (not pro), I bought a wing silicone sleeve from Aliexpress and it keeps the buds in my ears and is relatively comfy. Only thing is you need to buy a protective case with a lock otherwise the lid can't close. Also, you need to remove the sleeve when connecting to a new device.

  • swan6 on 27/02/2025 - 13:09

    I ordered 2 X S25 ultra & 2 X Buds 3 Pro on 13-Feb and just received 2 X Buds 3 Pro yesterday.
    As to S25 Ultra, Samsung website shows the delivery will be on 24-March which is another 4 weeks later whichi is quite late.
    I went to my order and noticed I can tick Buds 3 Pro only and return them.
    May I knonw if I my mobile phone order will be cancelled if I choose to return those 2 Buds 3 Pro?
    Anyone has done that could share the experience with me would be highly appreciated.

    • desiaussi on 27/02/2025 - 15:24

      return wont be approved

  • DealFinder22 on 28/02/2025 - 18:30

    Did anyone that submitted the jotform for the free accessories, actually hear back yet? Not heard anything yet, and it's been a little while now

    • 8azinga on 28/02/2025 - 22:04

      Maybe you didnt qualify? They said you will receive an email if you qualify for the promo.

      • 0 0 0 on 01/03/2025 - 10:03

        No email for me

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