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Found this whilst browsing the site. It seems a lot cheaper than all other retailers so it seems like a good deal.
[PRICE ERROR] Asus Eee Slate Ep121 Windows 7 Tablet - $122 Harvey Norman
LSuperCow on 26/12/2012 - 02:23
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I'm almost certain that you will be told the RRP is $149.95 for a HTC Legend compatible Tin Foil hat. Or is that CrashOfTheDay's tactics? I forget.
unsubbing from this fail of a thread that's just full of damn whingers. it was a pricing error. get your refund and gtfover it ffs.
And here I was thinking that the repeated cries of "get over it" were the posts containing the most whinging, not the posts actually explaining people's thoughts on the situation to now and what happens from here, thanks for clearing that up.
Why did you subscribe in the first place?
I'd be happy to get over it if I could GET MY DAMN MONEY BACK!
Hi All,
I have only just finished reading this thread.
One post on http://www.ozbargain.com.au/node/89032?page=12
I thought quite noteworthy:"REP hossy2011 on 29/12/2012 - 10:21
Hi Ozyack,
We are toying with a competition that only Asus tablet purchasers can enter, with 25 words or less on 'Why I am the ultimate bargain hunter'
What do you think?
We'd have a decent set of prizes and we'd probably choose 5-10 winners."Why does the Rep use the term "purchasers"
Is this actually an acknowledgement or admission that a purchase was made?
Why not use the phrase "Asus tablet offerors" ?Surely if nobody "purchased" nobody can be eligible to win such a competition. lol
Would HN publish the winning entry if it revealed competitors (particularly overseas competitors) offered better value?
So people bought the tablet probably knowing it was a pricing error.
HN's fault is not refunding quick enough rather than not supplying the goods. But did anyone go into HN during boxing day? It was sheer MADNESS. I can understand how they might be a little slow in refunding. For those who really WANT their money back NOW, I'd advise calling your credit-card company and asking for a chargeback for not supplying the goods. This will not only give you back your $$$ but HN will have to jump through extra hoops.
I'm no apologist for HN: they gave me poor service when I bought a laptop (but the franchise managed did come good) and I wouldn't buy from them unless there's a real deal. But cut them some slack: it was a stuff-up coupled with it happening at the busiest time for retail!
I'm still waiting for an order to be 'ready for collection' so I'm not exactly a happy camper. LOL.
I would think their online shop etc would be completely separate from any physical store, so the madness at the stores shouldn't affect it. It's not like the people at the cash registers are sorting out the online purchases.
I think you are right, the stores are franchised owned whereas the online store is a different store of it's own.
Isn't that why the people at cash registers have computers?
No, that is so that the emo's can go on facebook
Have you seen the interface on their cash register computers? It's some sort of DOS graphical interface like X-Tree Gold. And they print your receipt on dot matrix printers.
And their boss is afraid of the internet.
Explains a lot..
I like dot-matrix printed receipts. They don't fade!
My 2 cents on dot matrix printers used..they use it because they have to make a carbon copy of the original receipt. Laser printers dont make carbon copy but they make duplicate copies..if you closely see HN receipts they are actually 2 receipts white and the yellow one and are combined back to back..thats the reason they use dot matrix printers…
Why do they need a hard copy of the receipt?
anyone go into HN during boxing day? It was sheer MADNESS.
Being boxing day and all, specials, sales, more eyes eager to grab a bargain, wouldn't you think that the HN crew would triple, triple check their usual procedure for adding prices online? They would have had these sales pre planned for a long time, and you'd expect they would be checking thoroughly before letting it go live.
Bit slack if they just let one person input the price and that's it. That's just asking for a mistake. I don't see how a couple of eyes would miss it.
There is no point making sure no mistakes as based on their T&Cs the mistakes are in favour of them or even earn a few thousand dollars of interest from their mistakes so why bother.
Not just the valid points above me, but also I attended 2 HN on Boxing Day, both had more staff then customers, in my area people recognised compared to say dick smith or jb that HN didn't really have any big sale items.
Last year I got an Xbox off them for $138 and kinect off them for $98 after cash-back. This year there was nothing even close to that kind of bargain pricing from them (besides this tablet but that was not a real price in the end). As I mentioned many pages ago they offered me the best price possible on a laptop that was the same as the shelf price with and extra 4gb ram worth about $20 to upgraded if I bought it myself, so imagine what it cost them. I got a way better laptop from dick smith in the end that retails for $800 but had 25% so paid about $528. They are the kind of bargains that fill stores and have me going back there when they have a sale because I think their sale prices are good now. But if you spoke to Mr harvey, well getting a $800 item on sale for around $500 makes me some kind of professional rather then a return costumer lol.
at least some oz bargainers got a deal, even if the device ends up on Ebay, you cant begrudge them for getting it in the first place…. Good luck to whoever got the deals… i'll be quicker next time ;-)
I don't think anyone actually received their tablet.
Just out of interest from the people who have submitted complaints already to the ACC via their website which company are you actually submitting the complaint about?
Generic Publications Pty Limited (ACN 104 215 241) - who publishes the website and I guess would be the one responsible for allowing the price to go live (I think it is a wholly owned subsidiary of "4")
The Ecommerce Agency Pty Limited (trading as Harvey Norman Online) (ACN 145 985 815) - who you placed the order with and if they accept it will arrange for delivery/pickup with the franchisee in number 3 (apparently it is an "independent" franchisee, but again I think owned wholly by "4")
Or perhaps the franchisee who actually holds the product and will arrange the delivery/pick-up (these guys pay a fee to The Ecommerce Agency to sell their goods)
Harvey Norman Holdings Limited (ACN 003 237 545) - The ivory tower where Gerry is KING
By having multiple wholly owned companies it is easy to deflect the blame onto something smaller (and with a different name) to protect the big parent.
Hmm, very interesting point. I am thinking maybe 2 or 4????
Actually after reading this http://pastebin.com/kYSMFEcT I am thinking the e-commerce company
It has to be 3, or whoever sent you the email, all other parties have done their job even taken your money. It is the one in the email that has not supplied you the item.
Actually you guys out for HN's blood are going about it the wrong way. The real story that would dent HN's share price is how badly they handled the PR. It could be something that would interest a technology column editor wanting a case study of how social media can make or break PR. Why do you think HN are selectively censoring FB posts? They want to make it look like it was the malice of a small group of, er, professionals, and nothing amiss with their online strategy.
Unfortunately unlike Vodaf***, Qantas twitter fail and other fails, they'll probably get away with it as this will be quickly forgotten.
hardleynormal.com is available…
Dug up some interesting comments from Gerry Harvey from years ago, where he was clearly happy to exploit other businesses dumb pricing with no remorse for the 6 figure losses the business would suffer as a result of the pricing. Granted, that pricing was intentional rather than a mistake, but I think this shows clearly that he's no angel himself!
Is Coles Myer seriously on the comeback trail, or is it simply all smoke and mirrors? By Adele Ferguson.
In a letter to Coles Myer chairman Rick Allert, titled "What friggin idiots!", retailer Gerry Harvey wrote: "PlayStation 2 has been advertised for $285 [$50 cheaper than the wholesale price]. Harvey Norman bought 4000 units from Coles Myer around Australia - surprise, surprise. We also got shareholder discounts of $14.25 and frequent-flyer points for using our Diners to pay. You've got to pay Diners an extra 2% to 4%. What friggin geniuses!! Say you sold 15,000 units. Loss of $50 per unit = $750,000. Loss of $14.25 per unit from shareholder discounts = $213,750. Loss of 3% Diners ($8.55 per unit) = $128,250. 1. Please send the names of your management team that organised this deal so that we know never to employ them. 2. Figure out how much you lost on this deal and ponder why you get such crook publicity."
This deal speaks volumes about the extent of discounting at Coles Myer when a retailer such as Harvey Norman can buy a product from Coles Myer, to sell in its stores, cheaper than going direct to the supplier - and that is before taking into account shareholder discounts, enhanced Coles Myer FlyBuy points, introductory Source credit card offers, interest-free periods up to three years, petrol discounts and other bells and whistles.
http://www.theage.com.au/articles/2004/07/05/1088879409996.h…
The article doesn't fit this context as you have highlighted yourself.
You cashed in, our at least attempted to, on an error that the company refused to honour. This happens all the time. He bought products for the price they were intended to be sold at…
How are the two situations even slightly comparable?
He bought something cheap and resold it at a higher price… That is how business works.
the huge problem is that legally the manufacturers warranty period would have started from the time our buddy jerry bought them not from when they resold them to there own customers, dodgy much?
Since they bought the item directly from Sony too, they could just fudge the figures, when required.
The store you purchase the unit from is liable for the warranty. Warranty would not be an issue in this situation.
Since they bought the item directly from Sony too, they could just fudge the figures, when required.
this does not change the fact that there may be weeks or months between when the warranty started and they were then onsold to the public. this is even more of a problem should HN go out of business. warranties may also not be transferable meaning the warranty actually ended once HN resold them
The warranty starts when the retailer sells the unit to the end customer. There is no issue in this situation.
Even if harvey norman had of shut down, do you think sony would have known when each console was sold by each retailer? Of course not.
No it is an indication of how ruthless he is and has made fun of another Australian company who were genuinely trying to give us a bargain. He has himself purchased most of the stock and has not left the bargain for the common folk.
Gerry Harvey cashed in on a good deal.
Myer was honest; advertising was real.OzBargainers cashed in on a good deal.
Harvey Norman were dishonest; advertising was bait (and no; I don't need a foil hat).Consumers bought something cheap as belated gifts for themselves or for loved ones.
Ebayers (different), bought (many) something cheap to resell at a higher price… That's how business works.
So.. all in all, what I've learnt is that Gerry Harvey is a "professional".
So.. all in all, what I've learnt is that Gerry Harvey is a "professional".
quite an amateur professional at that
the fact you have to highlight that you don't need a foil hat kind of suggests that you do.
You reckon nosdan? I would love to see your monthly pay packet compared to his.
Assess the situation, Modokun, and not my mental state… You're entitled to your views and we're entitled to ours.
Have you ever worked in any kind of data entry position? Do you know how easy it is to mistype a figure when manually moving data from one spreadsheet into another? In the boxing day deals, the people updating the prices might have had 500-1000 different prices to edit, along with entering in the savings too.
The amount it was advertised for turned out to be the amount it was supposed to be discounted by. This is not surprising, this is entirely possible, if not probable given the count of figures being edited.
Mistakes happen, You will probably make at least 100 spelling mistakes a day, you might have 70 of them will be autocorrected, 20 of them you will realise straight away, you might get another 8 on the proofread, and 2 will slip through..
Be more forgiving.
When you try to take advantage of obvious mistakes, you are ocassionaly going to get burned.
If you didn't realise this pricing was a mistake, then you had no idea what you were buying and probably shouldn't have bought it to begin with.
You are so right Modukun, mistakes are easily made….and easily corrected! Since you seem to be the leading authority on telling us how Harvey Norman are not in the wrong, perhaps you can explain why it took around 3 hours (from the time they "knew" about it) to fix this simple typo.
While it is true that mistakes are easily made, it is not necessarily true that they are easily corrected.
it occurred at 2am in the morning. Harvey Norman does most of its business through retail, not through their website. They would most likely have skeleton staff on at that time in their network operations (if any). those skeleton staff may only have noticed this after an hour of sustained traffic to a particular page. network operations don't update the webpages, they monitor traffic. , take another hour to get through to the person who maintains that particular page, have it updated… You easily find yourself with hours of delay.
I suspect it wasn't even their network operations who noticed this and someone got notice of it through ozbargain, then started a chain of calls including network operations, web designers, marketing… all at 3am in the morning.
I dont think Harvey Norman are great. I think they constantly try to get every single penny they can, and will from time to time engage in misleading behaviour (e.g. stating everything in their store is cost price when you speak to a sales rep).
I just don't think they are in the wrong on this particular one.
Hi Modokun, your views are valid. As are mine and others. Whether Harvey Norman's "mistake" was intentional or accidental is not as a hot topic now. I hope the ACCC can provide closure (one day).
I do office work and data entry. I apologize for my mistake(s) and do everything within my limits to remedy the problem. If my fault had impacted a customer, I will do all that I can to please them, so long as they are reasonable.
I do not believe that consumers are self-entitled to price error items (if genuine).
If anyone has been impacted by my error, I will prioritize them as first-in-line clients to please. I want repeat-business and not reduced-business.
Harvey Norman made a "mistake" and have not done enough to remedy the situation in an acceptable manner.
Why is it that the consumer should pay for the mistake of the company?
I mean fair enough if you don't want to honour the price but to add insult not only do they not promptly tell the consumer that a mistake was made and refund them, but they took money from us.
This is not the way it should be handled. How would you like it if I offered you a TV for $20 you give me the money and I might give you back $18 or not even bother while not giving you the TV?
Because you tried to take advantage of the mistake.
If you were offering me a TV online for $20, I wouldn't by it because I would assume you made a mistake, or you were trying to scam me.
If you said it in person, I might accept, fully aware that you were not making a mistake because it was coming from your mouth.
They aren't taking money from you, PayPal are. Read the t&c of both Harvey Norman and PayPal before complaining that you have been charged for something you agreed to.
If you aren't happy with it, them don't use PayPal for online payments.
@Modokun why are you defending Harvey Norman in all your post, makes no sense really, unless you have vested interest in it.
Firstly, Gery Harvey took advantage of Coles Myer over a mistake and insulted them for it, he then make the same mistake (maybe he ended up employing the same staff who knows), but unlike coles myer, he choose not to honor it and insulted his "Consumers".
i think the issue from most people here is not about getting the tablets anymore, they know Gerry will not change his mind, the issue is if they choose to not honor the purchase, the least they could do is not take the money out and send the email a few minutes later that they will be refunding the money in 1-2 days, that's a little rude in my opinion.
(FYI. to this date i have not yet receive the refund of something i "never purchase apparently", despite the staff on the phone told me that the money is already refunded. 3 days on still nothing)
so Gerry have the right to say "What friggin idiots!" to Myer, and insults his comsumers when he did the same thing?
in my opinion, the mistake was not that poor chap at all, he put the wrong figure but they should have system in place that prevents this from happening, huge price error can be reduced by allowing at least 2 people to confirm on price when its xx% below cost.
When a credit card is approved the money is in pending state, then Harvey Norman will have to take the money at the end of the day, in my case they took the money 2 days after i purchase this tablet and send an email that its a price error not long after.
a friend told me there is an item for good price for an EOY item so i jump, did i think it could be a pricing error, i did cross my mind, but i didn't call Gerry Harvey a "friggin idiots" and buy 10,000 tablets.
but for the most part i thought its a legit EOY deal since alot of tablets go quite cheap these days, especially with windows 8 just released.
Consider ourselves lucky? What's wrong with you? When you make a mistake you consider YOURSELF lucky if you don't pay for it.
"Consider yourself lucky to be taught a lesson about taking advantage of mistakes, and it only costing you a dollar"
Someone's getting paid.
Calling myer "friggin idiots" is a bit different than this. That was not a pricing error and they were pretty silly not to put limits of say one per customer.
The smart thing HN did was have their legal team write up T&Cs to get protect them in the case of a pricing error.
What has made HN "friggin idiots" is their handling. Refunds should have been put straight through. It was only 300 customers. They could have got an extra staff member in for a day and had them process them all in one day.
Email should have been sent out far earlier than it was as well.
I am not getting paid, I am just a realist.
Here are a few tips to help some oz bargainers through this rough period of their life.
- Business is business. Mistakes get made. Deal with it.
- Hating Gerry Harvey is ridiculous as a concept. Hating anyone because they run a company (which stays within the bounds of the law 99.99% of the time) you don't like is ridiculous.
- Automatically assuming that every error is intentional is as stupid as assuming that every mistake is genuine. In this case, the price advertised turned out to be the actual saving. That is feasible.
- One day, if you work in a real job, you will make a mistake which may impact someone around a million dollars. Try to be as forgiving to others as you would hope others are too you.
- Gerry Harvey is good for the Australian economy. argue against this… I dare you.
- If you take a risk in life, don't be surprised if it doesn't pay off, or you incur a minor loss. This is why it is called a risk.
- When I said earlier that you can be in one of two states right now, I did not take into account that being generally over emotional would be the third state. Remove your emotion from the situation and address it from a purely logical standpoint.
- Don't complain about things you agree to in terms and conditions. If you don't like them, don't agree to them in the first place.
Any way guys, don't get your knickers in a knot.
It's $122, that you weren't going to be able to use no matter if the product was being delivered to you or being refunded. Pretty bloody minor in the grand scheme of things.
This year I bought two things from Harvey Norman, after reselling one of them, I actually made money from them this year.
I suppose in that sense, I have been paid by them.
am I the only one who thinks Modokun doesn't get what the issue is and live in his own bubble? lol
PS. I don't agree with point number 5 there. (this attitude is why the US economy is getting in deeper trouble, because they had to bailouts companies that make up the "economy", but that's another issue totally, so don't get me started on that :)
- Gerry Harvey is good for the Australian economy. argue against this… I dare you.
What? He calls for protectionism in the Australian retail industry where we are surrounded by the Global economy. Protectionism only stops the Australian economy from adapting to a viciously competitive global economy.
It is like putting training wheels on a bicycle for an adult trying to ride through a dirt track. What is needed is an upgrade for the bicycle to be able to go through a dirt track, not training wheels (protectionism).Will be hard to compete given how high wages are here. As shipping gets faster and cheaper from OS it is going to get worse and worse for our retail.
Gerry has a point, if the % of cash flowing to sales overseas keeps going up it is going to be (already is) bad news for businesses like his.
Gerry has a point, but his approach of encouraging consumers to spend unnecessary money to keep his business afloat is not the way to go…
Restructure the business, protectionism only slows and hinders the local economy in comparison to the global economy.
Hi,
Personal opinion based on experience rather than corporate belief but more pressure needs to be put on suppliers/brands to introduce global pricing.
Australia, because of high dollar, has been a cash cow in recent years to suppliers who do not adjust prices quickly to changes in the fx (exchange rates)
This is why Harrods can sometimes ship a Dyson Vacuum to Oz far below the prices we can sell it for here
Personal opinion based on experience rather than corporate belief but more pressure needs to be put on suppliers/brands to introduce global pricing.
Australia, because of high dollar, has been a cash cow in recent years to suppliers who do not adjust prices quickly to changes in the fx (exchange rates)Suppliers, yes, the distros do control their selling price, and it is typically higher than other countries, but I thought HN was supposed to be one of the biggest electronics retailers now? Shouldn't HN command enough purchasing power to influence the prices a bit?
Even when the Australian dollar was weaker, it has always been like this until very recently. Until the independent computer stores started selling laptops rather than just parts (which are Australian Region-Specific models I should say so they must also be getting their stock from australian distros), that are priced around $200-$500 more than getting them imported (for a laptop at $900 US RRP/$1400 Aus RRP), and then the larger retailers started to close the gap a bit… the difference was huge a couple of years ago.A recent example would be the current UX31A laptop.
At the release of the model using the same specs we can compare these, the prices are from release, not to mention the 1.5 month delayed availability in Australia (compared to America)
Australian price for base model = $1400. American price (without haggling) with delivery via UPS for same base model = $1100 + $20 to get the AU region plug from ASUS service center.
That laptop obtained from America has travelled from the same factory in china, to America, then via expensive personal courier, flown into Australia. It's still cheaper than the Australian variant which has the same specs, different region plug, and you could get it before it was even released in Australia, by a month early.By the way, Gerry Harvey if you are reading this, if you are thinking to talk to ASUS to stop their revenue from selling $20 AU plugs (it's not as drastic as your monster cables..), in an attempt to stop people from getting that AU region plug in a protectionist measure, you're going to have to ban US->AU adapters around the entire country, and they usually cost $2 from a reject shop.
Just another point I'd like to make regarding
Personal opinion based on experience rather than corporate belief but more pressure needs to be put on suppliers/brands to introduce global pricing.
That's why there are arbitrageurs (at the moment, known as "grey importers"), to help bring the 'Law of One Pricing' into reality :)
Agree with what you are saying. There are a few supply side factors too. America's 300m+ population and the economies of scale that brings Vs. Australia's spread out 22m.
The strong dollar has brought grey importing into play
Now we know who the real "Professional' is!
you didnt know Gerry can smell his own kind?
OK, it may not be relevant to this particular deal. I guess it's more directed at the stance he's taken in the newspaper article. He was quite happy to profit from someone's mistake (gleeful, in fact, almost boastful about having pulled it off). The only difference between that mistake and this one is the nature of the mistake, one was a mistake of strategy, the other was a mistake of typo. So, his line "it was a mistake and they knew it", as if to say it's not on to exploit others' mistakes, is a bit rich.
Really, he should've just said the T&C's mean we don't have to honour the deal, which is the reality, rather than appearing to embrace the principle of not exploiting others mistakes and taking the moral high ground.
its a typical case of "do as i say not as i do"
You can't compare a deliberate strategy error with a typo.
Exploiting marketing strategy errors of your competitors is a way to increase revenue and gain market share. That is capitalism at work.
"The article doesn't fit this context as you have highlighted yourself.
You cashed in, our at least attempted to, on an error that the company refused to honour. This happens all the time. He bought products for the price they were intended to be sold at…"
Actually the context of the letter was to mock Coles for a price mistake that cost them a great deal. Gerry is saying they were NOT intended to be sold at at that great loss, including loopholes that got him extra discounts.
" How are the two situations even slightly comparable?
He bought something cheap and resold it at a higher price… That is how business works."
Both were errors, its just one was not noticed by the seller to correct. Gerry boasts about profiting from one, even goes on to mock the company for having incompetent management -but only after transaction was completed. The other consumers mostly ordered a tablet or two, most of whom are not big business management with cost prices readily available to know before or after it was a mistake.
People here bought something on special, that's how consumers often shop, buying things they want or need on sale or a fair price to them. Funny you argue Gerrys a business and thats how they work- so its fine for him to profit from anothers mistake. Perhaps more comparable to you if you think of the 40 or so who ordered 20 plus likely to sell like a business for profit, likeGerry .
many ppl gave me neg because they don't get what they want. haha so funny.
ok ima p%ssed now!
still haven't gotten my paypal refund!!!!! 5 days!
1 thing I am a bit curious. Those paid by PayPal opened a dispute and got their money back. Wouldn't PayPal be wondering if the merchant has some sort of deceptive conducts or fraud and stops it from accepting PayPal payments?
Checked my credit card and no refund. The refund isn't even pending. Surely there must be a time limit?
still haven't got my refund…. :(
i would call head office and kick up a stink. 02 9201 6111
Yep ring that number and demand your tablet
I still haven't got my Refund yet ? Why does it take so long just to reverse the transaction .
Surely they have our details sorted, or maybe their planning their next spin story for ACA?
I suppose in a way Gerry is right; HN never undercuts anyone on price so we "professionals" should have known.
I sent an email to ask when will my order be delivered. They promptly give a refund to my Paypal with following reply…"Please be advised that this is a refund confirmation for your online
order. While we are sorry to hear that the purchased goods were not
suitable for you, we would like to thank you for your business and look
forward to future transactions with you."The staff just want to treat it as request of refund from you not a problem caused by them. I send another email to say I am not asking for a refund but just want to know where is my ordered goods which a sales transaction has been done.
The staff just want to treat it as request of refund
interesting thought. has anyone got a refund yet that has not requested it?
from a legal stand point, by them holding onto your money until you ask when your getting your money back it is you that is requesting a refund and not them dishonouring your "contract" for a sale.
i just cant help but think that the point in which the sale is considered a sale is when money changes hands AND the product is in stock. this would also explain why they have pulled the tablets from sale (are they still not available?), because legally the people who have paid for them actually legally own the tablets that HN have in there warehouse/stores.
this all goes back to my previous post on the last page about ignoring the T&C because they are unimportant. what is important here is at what point, legally, does a sale constitute a sale, and how it is interpreted in court
So are you still holding out in the hope they honour your payment?
I never requested a refund. They emailed me letting me know they will be refunding the purchase. 24 hours later, money was back in my account.
If its taking longer, its probably a case of your bank holding on to it, for a day or two.
I was also quite surprised to see the email with these wordings. I replied them and said, they could have done better in writing that email.
Anyways, I can see the refund entry in my Paypal account on 29th, but still have not reached my bank account.
wtf HN
untill now, havent received refund moneyordered 2 asus tablets
got the refund on 1 of them, and paypal put the refund funds on temporary hold, flipping great :/It occurs to me that this is nothing new for HN. I'm reminded that in July 2012 I wrote a one page letter to HN's CEO. The essence of my complaint was
[QUOTE]
…on the 7th July 2012 an email newsletter I subscribe to alerted me to a good deal from the Harvey Norman website for an ASUS TF330T Transformer Pad including docking station at $476.00. Excellent, I thought! A major Australian company finally becoming competitive on line. The screen dump, from a page that was on your web site for at least TWO days by my observation, is attached. Moreover, I am aware of people who bought in store at the price offered on the H.N. Website ($476.00) days after the page was changed.I clicked the “Add to cart” button and went to check out. The cart price was $576.00. Annoyed and yet again frustrated by the actions of major a Australian retailer, I lodged an on line complaint on your website. The automated responder indicated that someone from HN's customer service would get back to me within a couple of working day2. I must have missed that reply, unless it didn't come at all.
[/QUOTE]Some here might remember that fiasco as well. I received a weasel worded reply suggesting someone would contact me. No one ever did, as you'd expect from Gerry's mob.
Cheers and happy bargain hunting in 2013…
Still no refund yet.
got my refund for two tablets last night according to paypal record, but paypal has hold all my funds in the account, don't know why?
good luck to the people that boasted about ordering 10+ tablets and used paypal… they will hold your money for 6 months to acquire interest, with the added possibility of making life difficult by requesting legal documentation which wont make an ounce of difference. This doesnt stop me from using paypal though, i just avoid them when it comes to purchasing expensive items.
just google "paypal holding funds" / "paypal holding funds 180 days"
still waiting for the automated refund on my CC, however im still holding out for the possibility they might honour the deal given all the bad PR they have received from this . Im not fussed either way just as long as i receive a full refund in the end.
Too many people involved in this. If paypal were to hold everyones funds then massive shitstorm will follow.
Nah, paypal are too big.
Ive never had that happen, and ive put some serious money through paypal (5k+ orders)
Dunno how the refund works with these HVN transactions.. whether they are credit card reversal or you end up getting Paypal credit. If it is latter, then Paypal will need to hold funds in your account until the actual credit from HVN is fully recevied.
The refund comes via the method of payment.
My paypal account shows a temporary hold on the funds too. Shows HN refunded the full amount and paypal placed a hold on it. Perhaps one paypal account putting through hundreds+ of refunds is enough to trigger a review by the system?
Why was Modokun's comments negged? He was talking about how he disagreed with HN taking advantages of Coles Myer PS2 below cost offer right?
Partly because he's wrong and partly because he's Modokun.
I have no issues with HN taking advantage of a competitors poor business strategy.
I am looking at the situation without any emotional bias. If you were capable of doing the same, you might see where I am coming from on a few of my posts.
Its clear you have a severe emotional attachment or other interest in this whole saga, why else would you be wasting hours and hours of your time scanning every comment in here and typing huge pointless replies which no one but yourself actually cares about? All you're doing in this thread is trying your best to derail any meaningful discussion with the same moralistic superhero lines over and over.
Oh yeah, and wasting everyone's neg quota.
What's the RRP on the hat? What's HNs store price?