Moved to Forum: Original Link
Found this whilst browsing the site. It seems a lot cheaper than all other retailers so it seems like a good deal.
[PRICE ERROR] Asus Eee Slate Ep121 Windows 7 Tablet - $122 Harvey Norman
LSuperCow on 26/12/2012 - 02:23
Related Stores
Comments
Most people did not do that.
I ordered 2. Not for ebay or gumtree.
However Gerry's comment is still a bad joke.
Gerry why don't you act as a professional and refund us immediately. You do not mention if all customers have been refunded. You have been keeping my money for more than 3 days and counting… still no refund on my cc card.
What I found very interesting is that Gerry said his people were alerted to the problem at 4am. I didn't even wake up until after 5, so why was I able to make my purchase ad around 5.30am? Actually I just checked my screen shots and it was after 6am when I made the purchase.
If you got a confirmation of order in your mail from harvey (not just from paypal), I think there is a 95% chance that we will win the ACCC case. So dont forget to file the case.
Mr.Gerry's comments are just so stupid ..Just for an example ""It was obviously a mistake and they knew it," . Yes Mr.Gerry , we also know how many toilet rolls you got in your house. Make some sense—- how the hell you think we knew it… Even your staff who put the price didnt knew it… Did you got called out of your golden bed at 4AM? and did you missed your morning coffee that day… There are people who dont get morning coffee's and dont have time to get breakfast…. What an arrogant, rich man….. Now we understand why you got dropped out of Uni long back when you were just 17. And now we understand your comments in 2008 "giving charity to the homeless as "a waste".His worth is estimated at $870 million and is ranked at #13 of the richest people in Australia but he still wants to stop people buying from overseas by begging government to put taxes. World is very open these days with internet, we know that you are still fooling a lot of people but thats going to end very soon. Amazon is on its way to Australia, so we will visit your store to check the prices and feel happy about our amazon purchase.
So guys dont give up this one….
770,000 loss they claim is not correct. They are talking about 770,000 profit they could have made if they sold it at their ridiculous price…..
HN is dreaming on abt the profit they can make if they sell all asus tablet they hold with that price.
i doubt they just have a small stock for that tablet and now they can not demand for all orders and they said pricing error,its clearly they cheated their customer
but if they have big stock like they said, i make sure they never can sell those with "crazy sh*t" price that they want to.
Still no confirmation email or refund email, and no refund on my cc
It was a mistake and we knew it? Oh gerry, could you show any more contempt for your consumers..
Maybe he should sell his crystal ball to us so future we can tell which are genuine deals and which are errors.
It will be up for sale boxing day 2013. Lol
if they think there are professionals buying 20 tablets each, they could at least put a limit on each purchase in the first place or they can at least let those buyers get 2 tablets each and refund the remainder.
one for them the other for whoever they want to give to (ie. wife/husband/mum/dad/gf/bf) im sure many people will be happy with that.
whats the price of good publicity for the company? could this be much better than an Advert on TV if they build loyal customers, (they have family and friends they will spread the news to how HN honour such deal)
so those customers & family/friends would generate future revenue for the company or am i mistaken?
No they become 'professionals'
if you ordered more than one, you're a professional in Gerry's eyes
If you don't pay full RRP you're a professional scammer trying to bring his business down.
I bought a $3000 laptop for $1000 a while back from officeworks, sure enough, it was a price error and they say they lost money from that, but they honour it. since then before i look anywhere else for office stuff, i drive by their store. they have fully recoup the money they loss from the laptop many times over, from me since then.
recently im big JB customer, because im techy i buy all tech stuff for my entire extended family and friends. this year i bought at least 5 LED TVs, 10 laptops, 4 cameras, more than 5 tablets and many other electronics/entertainment equipments from them.
or am i the only one who shop where there is service?
OMG, you are lucky you don't buy from Harvey Norman. The amount of goods you have purchased in the past year ranks you above a Professional in Gerry's eyes.
He might still come around to your place and take half of it away for buying too many items so keep your doors and windows locked.
Honest mistake, we're sorry - here's a $5/ 10% OFF voucher for your troubles, and we will refund the full monetary value which will take place in the next 24-48 hours.
That's all it would take.
1. An apology.
2. Admittance of the mistake.
3. Details of the process from here.
4. And a little gift to make up for the dilemma.And I didn't even purchase one.
That wouldn't be enough for the people here. They want the company bankrupt.
Man, HN and Gerry Harvey just keep on digging deeper and deeper. I can see it now. eCommerce 101: A Case Study - How **not* to handle an online pricing error.
Seriously, SERIOUSLY, BLOODY SERIOUSLY this is getting out of hand…
No, I'm not talking about all the understandably angry OZbargainers who feel cheated and humiliated by HN, nor about the "others" who keep advising us to suck it up as it was "obviously an employee's mistake and we were obviously abusing someone's error"…
What is getting really out of hand is the insult after insult we are getting from HN. Insults not just in the form of "professionally" rude attitude and even calling us names ON NEWSPAPERS, but more in taking us for idiots, providing excuses and fragile explanations that, only an idiot with a negative IQ value may buy.
I initially bought two of these tablets after researching their worthiness, thinking it'd be cool to have a fast win7/8 tablet. An hour later, I bought another two after thinking of a few people who may love such a gift. Given the price, I didn't even have second thoughts about it. Bought them, then went to sleep.
I've been following the debacle on OZB (OZB is like my morning newspaper, I flip through it religiously every time I sit down, take a break, have coffee, tea, or simply get insomniac!), and was feeling frustrated with HN's reactions.. It wasn't until that ill- reputed Mr Norman decided to insult us in public that I lost it…
I wouldn't go into details in this post as to why I think this was a "Professional" set up by HN AND NOT IN ANYWAY A MISTAKE, nor into the numerous counts of insults received throughout the debacle, as many of you have already pointed out many of them..
My point here is, regardless of whether it was a genuine error on HN's part (highly unlikely), or whether our intentions were genuinely good in just taking pleasure in buying good stuff at good prices and gifting them during the holidays, we came across the straw that broke the camel's back… This whole debacle shows how much respect some of the giant retailers have for their customers, and how likely they think of them, professionals, eh?), let alone the inflated prices we pay in Australia for virtually everything..
This debacle has now garnered media attention, and I bet other retailers are seeing how this is going to play out.. We may/may not be able to do much, but a community effort is the least we can do to show our disgust for HN's ways and demand better treatment, and let that be a message to other retailers.. What needs to be done IMHO is we put together a detailed cause/explanation for our concerns and the reason behind our bitterness with this issue, contributed by ozbargainers, as well as sharing ideas on how to address this most effectively to get some of our respect back..
Just sayin', I'm not in such a hurry to get my 500 dollars back into my account, it just bewilders me how one can get away with "refusing your offer", but taking your money!! Oh, and I'm NOT GOING TO LIKE THEM ON FACEBOOK TO GET MY MONEY BACK.. IT'S JUST NOT WORTH IT
I'll post another comment about why I think the whole deal smells so fishy..
Establishing a accurate time line of events will help create a clearer picture of weather or not this was an honest mistake. I still find it sus the original poster has only 1 post and hasn't posted here since.
report it to the mods, they might be able to find out if its a ghost account
Sorry to ruin the conspiracy theory. Possibly a casual OzBargainer instead of us professionals.
At least they posted something…
I cringe when people try and imitate Andy.
Well.. Harvey's recount of the incident just incriminates him…
I found the deal around 2:30 am, and did some background research about the tablet before buying 2. THERE WAS NO EMAIL CONFIRMATION SENT.Nearly an hour later, I decided to buy another two.. I couldn't as the whole site was "DOWN FOR MAINTENANCE"… Please note… It isn't that the site was just being crashed with requests, it still loaded up fine, it just came up with "site under maintenance" banner.. This was around four, and IT CLEARLY INDICATES THAT HN WAS ALERTED TO THE ISSUE.. IT ALSO CORRESPONDS WITH HARVEY'S STORY OF FINDING ABOUT IT AROUND 4…
THEN…. The site is back online.. Guess what?! After someone was alerted to the issue and bringing the site down, the site went back online, and the tablet was STILL THERE AT THE SAME PRICE, 122 dollars…. It was only eventually removed at 8:30 am from the whole site..
Now.. What is the explanation for that?!!
$877, $600, $122.. which one is it Mr Harvey? At Cannington WA on Boxing Day they had it listed for $998 !
http://imgur.com/2sbO9Look at the dates of the offer.
We are being accused of being Professionals? Professional what exactly? Professional Criminals? Does he think we do this for a living? That this is our only or even second job?
We saw a deal. What seemed to be a very good deal. Many of us found it on a website which highlights good deals. We purchased. Why should we be ashamed?
Must be people who have PhD's in purchasing items. Those professional bastards!
Harvey Norman posts should be banned or atleast suspended from Ozbargain. For referring to its members as "Professionals" in such a derogatory manner.
I agree. If Ozbargainers are supposedly criminals in their eyes then they don't deserve to have any of their sales on here.
i agree, it would be great if the mods banned Harvey Norman post, the company has lied and demonstrated contempt to us all. Please ban all Harvey Norman posts :)
Why not ban dse for their fiasco gaming sale 6 months ago. No, people move on. So should you.
people move on. So should you.
It could start with people who have no financial interest in this saga from not commenting in here.
As someone who did buy an Asus tablet that night. Shit happens, it may or may not have been a mistake but as you accepted the terms and conditions during the purchase you can't do much for it since you entered a contract with HN upon agreeing with their terms.
I think in true Ozbargain spirit of things, if a deal is posted it should be allowed but people specially those not aware of it should be warned. More importantly those terms and conditions need to go, not just in this case but in other cases as well. You think you have paid for something and you have got it, but actually you have not.
Simple example the Lg tv on sale at The Good Guys and HN with a dollar difference, now if some one gets it online from HN they may actually miss out on the tv as HN can refuse the order and TGG may no longer have any stock.
(and trust me there are ppl even on OZbargain who are not aware of the Asus tablet being Harvey Normaned).
It is our "Professional" duty.
At what point did I say I didn't buy one of these tablets?
At what point did he say he was referring to you?
because DSE didn't make an abusive public statement like Harvey Norman has.
I think we are being called professionals for the efficiency we showed in snapping up the deal.
Times have changed. People are now informed.
They are still living in the past.Don't professionals get paid? I don't remember ever getting paid for purchasing an item at a good price…
Check out this lady! Would've bought 5 of these tablets had she seen this pricing error.
http://www.thisismoney.co.uk/money/bills/article-2068058/How…
Interesting history of Harvey Norman;
Source: Wikipedia 2012, Harvey Norman, accessed 29/12/2012, http://en.wikipedia.org/wiki/Harvey_Norman
"
Controversies and criticismIn 1995, the ACCC acted against Harvey Norman for knowingly distributing a catalogue which included more than 20 errors. These included illustrations of sale items with incorrect accessories or functions and packages describing features that it did not, in fact, actually have.
In 2000, before the Australian implementation of the Goods and Services Tax, the ACCC alleged that Harvey Norman advertised Quicken Quickbooks for $199 with bonus software valued at more than $900 while aware that the quantities of bonus software were insufficient to meet consumer demand. Harvey Norman was also alleged to have misled consumers regarding tax benefits associated with the purchase of Quicken Quickbooks and digital cameras.
In November 2008, the company's chief executive, Gerry Harvey, was heavily criticised for comparing Ireland's economic problems with the Irish potato famine, an event which saw the deaths of over a million people. Harvey has since refused to apologise, admonishing the Irish for their poor sense of humour and stating: "It doesn’t say much about a people when they can’t take something like that on the chin and get on with it."
On 8 October 2011, four environmentalist activists illegally climbed the Sydney Opera House and spread out a banner over one of the sails, reading "No Harvey Norman No! Stop selling Aussie forest destruction" as part of a protest against the retailer's profiting from environmental damage. A spokesperson for the protesters said in an interview the "profiting from the destruction of our spectacular forests is absolutely unacceptable". Harvey Norman had previously mentioned they were being "unfairly targeted" and were trying "their best" to sell products from sustainable timber. The protesters were arrested shortly after the event. In response, the Furniture Industry Association of Australia said that, "Get Up! are effectively campaigning for rainforest destruction in other countries instead of sustainably harvested Australian timber". David Penberthy writing in The Punch said, "there have been a lot of dumb campaigns launched over the years but this one is hands down the stupidest thing I have ever seen." The Minister for Manufacturing, Kim Carr has said, "the GetUp! 'No Harvey No' campaign runs the risk of deterring people from buying Australian-made furniture and supporting Australian jobs".
In December 2011, Harvey Norman was fined $1.25M (AUD) by the Federal Court of Australia for misleading advertising relating to their promotion of 3D Televisions to watch the NRL and AFL Grand Finals in areas which could not receive 3D signals.
In 2011 the outspoken founder of Harvey Norman, Gerry Harvey fronted a sustained media campaign and funded a special interest lobby group, the Fair Imports Alliance. By late December apparently in a volte-face, Harvey Norman launched a gaming website that leveraged its Irish subsidiary to export video games direct to customers and therefore was outside of the jurisdiction of Australian tax laws for the purposes of GST. Concerns were raised earlier in the year about the prospect of retailers conducting business in such a manner."
"
End quote;
Now I know!
http://www.brisbanetimes.com.au/news/national/charity-a-wast…
Here's what's in line with Gerry Harvey's moral code:
THE retail king Gerry Harvey may have a personal fortune of about $1.6 billion but the Harvey Norman founder thinks donating to charity is "just wasted".
… In the interview, Mr Harvey also said that despite his wealth, "I still have a fear about going broke. I always think about it."
Yup. Now we know. He's scared of going broke. Dang… Where's Sigmund Freud to cure "poor" Gerry of his neurosis?
hahaha, Great article. it seems as though he has no moral code!
If they have accepted my money, have they not accepted the offer?
29 Dec 2012 HARVEY NORMAN ONLINE HOMEBUSH WEST NS AUS
Card xx0000
Value Date: 26/12/2012 -$127.95 +$181.20It got taken out of my account today.
This should help clear up some confusion as to what is considered "accepting" an offer.
http://www.ozbargain.com.au/node/89032?page=12#comment-11781…
I thought I read somewhere in here that the money is on "hold" until they accept it, once it goes through it's accepted.
No, this is incorrect, read the T&Cs of the sale, which you agreed to.
Lucky ToS aren't legally binding, then.
No, read the rest of the thread. It's not an offer until you have given them money at which point they can accept or refuse the offer.
it doesnt matter what their terms and conditions are it matters what the law is. bxpressiv you are obviously associated with Harvey Norman… so biased…
I hate Harvey Norman, I buy most of my stuff from Amazon and use mail forwarding from the US. It doesn't matter whether I like or hate HN and I don't really agree with you. The terms and conditions matter IF they don't contravene the Competition and Consumer Act 2010, which is what Australian Consumer Law is derived from.
The only point I'm arguing is no one is entitled to a tablet, period. I definitely don't agree with how people have been treated after the fact, that's a different matter altogether.
There is nothing for me to be biased about, I have no vested interest apart from what is legally correct. Seeing as you don't believe me I'll present a hypothetical, if I was right, how do I argue the point without being biased?
Maybe you can start with which section of the act of ACL that stating acceptance of offer doesn't exist when consideration is received by the vendor but only until goods or tax invoices are received by the buyer. It will be great if you can point out a case xxxx vs xxxx. Thanks bxpressiv.
Check mate, you got me. I certainly don't know what I'm talking about. You win. Please proceed to your nearest Harvey Norman to collect your tablet.
I believe we both are just tax payers and not qualified to make any further assumption to confuse whoever is reading this thread. Let Our tax money recipient, ACCC makes good use of our tax money and investigate for us.
HN you disgust me.
Hardly Normal…
Anybody that ordered this item has done absolutely nothing wrong whatsoever.
We are normal Aussie consumers, the supplier is very rich and not in business to help us.
So basically….
Your out shopping and see a Sale sign of $122 on it so you go in and give them $122, they take it and then turn around and say the sign is wrong so you wont get the item you will now have to ask for a refund as we wont give you the goods….
They'll make you wait in the store for days waiting for the item to get given to you before telling you they're not going to accept the sale, even though the cash is already in the till days ago or credit card already swiped and you're paying interest for it. And you'll have to go home and you might get your money back in a week.
After paying for the item and not recieving the goods, To add injury to insult, the owner of the shop writes an article about you about being a trained professional.
You're also made to pay an adjustment fee of $1.25 for his troubles. Seeing that supposedly 1600 tablets were purchased, that makes a tidy sum of exactly $2000 for dear Gerry in just a night's work.
Ok, it was a pricing error, fair enough. Most of us would have probably assumed as much but has taken our chances, afterall, it was in the early hours of boxing day. Instead of apologising for the pricing error that has occurred on their part, HN has made it sound like pricing error is an everyday thing and not once did they admit that it was their fault in the first place. Above all that, they've accused us of the exploit that we are blissfully unaware of, "It was obviously a mistake and they knew it".
A simple apology and admitting to their fault would've earned the respect of most of us.
Harvey Norman has lost the plot.They did apologise for any inconvenience the pricing error caused the buyers. And that seems about as close to a full blown apology we'll get for it.
I was talking more about the HS article rather than the unapologetic automated email they sent everyone, well, most of us.
Read the hs article, Gerry makes it sound like it was the fault of the buyers.
I've read it and I took it with a grain of salt and I'm not sure why many are getting worked up about it. Surely you would know by now to not feed the troll.
Still waiting to hear my order was cancelled, and to receive the inevitable refund. What do you guys think I should do?
Wait for a deal that includes bombs.
P.S, paid though mastercard and still waiting for my refund too(even though i snatched it up pretty early). So I guess we will wait together.
Did you pay via credit card?
Paid via Paypal.
Everyone should keep updating if yours hasn't gotten refunded yet. Just so we knew there are others out there still waiting.
Here is what I will do next… I will write a letter to my federal mp urging him not to support the change to gst threshold for buying from overseas sellers.
i'm not gonna do a thing, moneys already gone, confirmation email already received. the longer they take to do anything the more grounds it gives my complaints with accc/fair trading to force them to ship out my tablets.
Just received a refund memo with $1.25 adjustment fee, can anyone confirm if this fees will be deducted from the total refund?
Make sure you or anyone for that matter does not let go of the 1.25 adjustment fee. Your money should be refunded in total.
Gerry Norman is the proud son of Australia.
Shame….
Who is Gerry Norman?
Greg Normans dad?
Brother of Harvey
Hi SuperCow (OP),
Are you a sock/meat-puppet for Harvey Norman using a sleeper account?
More importantly, are you Gerry Norman?
…usual suspects anyone? ;)
After that, my guess is you'll never hear from him again….And like that, he's gone.
we purchased 2 tablets but didnt hear anything back from HN saying refund ll be processed or order will be cancelled etc.
More than likely, their correspondence is sitting right where it belongs.
The Junk folder.
I think we need more news coverage of this whole debacle to bring HN down and to make Gerry Harvey accountable for his actions.
Maybe we should write to ninemsn - http://news.ninemsn.com.au/contact-us, SMH and other metro newspapers?remember he buys advertising space from newspapers etc, i have a feeling that is why the herald sun story on it seemed to make him out to be the hard done by one.. they get money from him, ive seen his ads in the herald sun.
I guess ninemsn is less likely to be biased i dont know
You have hit the nail on the head!
A lawyer is familiar with commerce law can represents us to bring HN to court if its T & C is in breach of any section of the act and charge us % of the proceeds from compensation we are going to receive from HN?
You know someone?? I heard a Julie is good at organizing these things and keeping it all hush hush.
SORRY couldnt help myself just too good to miss. If it contravenes any rules a Mod can delete it.
.
No. I hope anyone reading this or our Ozbargainer host has contacts with any legal entities can provide any legal advice including defending this website being implied as a camp that trains "professionals". I am happy to pay $244 for the tablet if we win and whoever represents us will get $122x1600 as legal fees.
Yeah count me in.
I dont recall ozbargain being named in the any comments. What claim would ozbargain have in any of this?
Seriously, keep going. It just gets better and better.
@Duff5000, That is why I wrote "implied"
I hope he's not lying about having 1600 tablets because he'll never move this superceded model at the original price off the shelves now. Then again, maybe there are enough gullible people going to his bricks and mortar shops.