Moved to Forum: Original Link
Found this whilst browsing the site. It seems a lot cheaper than all other retailers so it seems like a good deal.
[PRICE ERROR] Asus Eee Slate Ep121 Windows 7 Tablet - $122 Harvey Norman
LSuperCow on 26/12/2012 - 02:23
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"TO THOSE WHO SAY THAT THEY ARE NOW TIGHT FOR CASH BECAUSE HARVEY NORMAN IS HOLDING THE CASH FOR A FEW DAYS - LEARN TO BUDGET BETTER AND DON'T BUY WHAT YOU CAN'T AFFORD. IF THE PURCHASE WENT THROUGH, YOU WOULDN'T HAVE THE MONEY ANYWAY."
What if these people need the cash back in order to buy 'tablet choice B'
lol, mind your own business sparky, people neg deals over a few $$ difference, $122 + is a lot to most ozbargainers that could be spent on other deals
Okay, I got my money back. Thankyou Harvey Norman for reiterating why nobody should ever shop at your pathetic excuse of a store, with a customer service department run by 5 year olds who couldn't organize their way out of a slide. I will never, ever shop at HN again, either now when I'm 19 looking for a computer, or 40 years in the future when I'm replacing a stove.
I'm done here. Best of luck to everyone else.
Question, how/when did you get your money back? Did you call up and pressure them? I've sent a number of messages and I'm getting the "yeah we'll look into it ASAP for you".
I put in two orders, one from my paypal and onc for Missus on the Amex. Received a couple of emails yesterday for both orders in regards to the refund.
The Amex one has come through on the card; however still waiting for the paypal one.
I'm in the same boat, 2 orders, one via PayPal one via Mastercard, no refunds as of yet. Both transactions are still 'pending' on my banks side so I'm hoping it's a simple cancel/refund and the funds are immediately available! Thanks
EDIT: Just got my PayPal order refunded, now waiting on my CC order.
"or 40 years in the future when I'm replacing a stove"
I doubt Harvey Norman will last another 4 years, let alone 40.
As much as you sook and cry, i can bet the house that you will be the first in to try and capitalise on the major deal. There is no such thing as retailer loyalty on Ozbargain, we will buy at the cheapest price available without thinking twice. It's like the MSY business model, virtually no customer service, no discounts and crappy looking stores. Yet they are so successful. You will be back, don't kid yourself.
I'll have you know that I'm giving serious consideration about not picking up my iPhone covers I got for 99c ea:p
just got cancellation email :(
i dont like the wording "While we are sorry to hear that the purchased goods were not suitable for you". HN should admitted that my purchase doesn't suit with their business. bull crap wkwkwkw
Ok any comments on this: (Sorry I donot know how to put up a short link)
http://www.accc.gov.au/content/item.phtml?itemId=937060&node…
Read page 12 to 14.
MOD: Link changed
Can you give us a TLDR?
It might be more relevant to look for information regarding the definition of a contract. HN are taking the grounds that we all merely made offers and they decided to decline our offers. We need to make the case that a contract for sale existed.
Ok what about misleading pricing.They say it was a mistake but knowing their terms and conditions they knew they could cancel the sale at any time, so they misled the customers into buying the product.
http://www.accc.gov.au/content/index.phtml/itemId/815335
What is misleading & deceptive conduct?
There is a very broad provision in the Australian Consumer Law that prohibits conduct by a corporation that is misleading or deceptive, or would be likely to mislead or deceive you.
It makes no difference whether the business intended to mislead or deceive you—it is how the conduct of the business affected your thoughts and beliefs that matters.
If the overall impression left by an advertisement, promotion, quotation, statement or other representation made by a business creates a misleading impression in your mind—such as to the price, value or the quality of any goods and services—then the conduct is likely to breach the law.
Same thing happened with JB, people complained to the ACCC. ACCC took no action.
I'm glad people are actually reading ACL rather than just making stuff up such as morals or bad precedence.
I wanted to point out that what you are reading there is a guide to the Competition and Consumer Act 2010 Schedule 2 - Australian Consumer Law. So it, along with other guides speak broadly and give you the general gist. You need to take into account the whole document to understand your position. Here's a link to help:
http://www.austlii.edu.au/au/legis/cth/consol_act/caca201026…
One thing worth noting is this paragraph:
207 Reasonable mistake of fact
(1) In a prosecution for a contravention of a provision of this Chapter, it is a defence if the defendant proves that the contravention was caused by a reasonable mistake of fact, including a mistake of fact caused by reasonable reliance on information supplied by another person.So even if you were mislead, I'm assuming it would be pretty easy for them to prove what they did was a mistake, which is a defence to a contravention.
I've just got the email as well. HN claimed that it was "error in the advertised price..", merchants can make whatever rules they want in their T&Cs. What about our T&Cs for online buyers like us? What if I accidentally clicked on "BUY" button for $5000 TV and then later I emailed the merchant telling that under "My T&Cs", it was an "ERROR" and please refund my money within 2 business days? NO.. They won't do that, they probably say this "Though luck, you've gotta cough it up". As for online shoppers we don't have the same right and privileges. I personally think this is so unfair IMHO, ACCC/Fair Trading should look into creating this particular right to protect on-line shoppers from "human errors" as well. Petitioning!
Try putting a prick through their shop front with a list of your terms and conditions as a customer. Make sure to include 'By accepting this brick, you are accepting my terms and conditions'.
"Try putting a prick through their shop front"
Interesting idea :)
Nah they have too many inside the shop already. :)
Mistake in your hypothetical scenario is that Harvey Norman won't have accepted your T&C's. Perhaps you should get the sales person or customer service to agree to your terms before you mistakenly purchase your $5,000 television. ;)
To Harvey Norman
Notifying consumers:
You used Facebook? What is your official website for? What are our e-mails and contact numbers for? What is your brain for?Mistake:
You made a mistake. How about saying the word SORRY in your e-mail? If you were serious to maintain good PR then you would also offer a discount, voucher, gift card, ANYTHING in return.Overseas sales:
From today onward, how dare you attack consumers going to overseas companies? Your outlet is a humiliation to Australia. Not only do you have ridiculously high prices (holding a monopoly over the country, being one of the major retailers here) but you have pathetic and aggressive customer service.
If the difference between a product was only 10% between here and outside the country I would have NO hesitation in buying Australian. But it's not. You consistently overprice the vast majority of your merchandise. Thats not ehtical. That's a disgrace. You are disgraceful Harvey Norman.owning luxury cars and penthouses ain't cheap in australia
Guys,
Give them a break. HN just needs the extra "borrowed" $$$ to turnaround for Christmas. :)Haven't you noticed how empty their stores are
Ya, I was there on Boxing Day sales and there maybe 15 customers vs about 40-50 employees in the store. I did not end up buying anything as there is no bargain there. Did get 5 pairs of Levi, Maddox and Mossino jeans from Myer though which have an average discount of about 40% from their usual price.
hossy2011 wrote:
We'd also love to hear constructive feedback on how to better address this so we can serve you all better in the future.
Your team should be made to read through this forum and then you might understand why your now ex-customers feel they way they do. Especially how lack of information engenders all kinds of speculation, mostly bad, about your company.
Ex-customers is a broad assumption. Bet the next time there's a super deal at Harvey Norman, many here will forget this saga and purchase again. Just like they do with Dick Smith, JB Hi-Fi, Officeworks, Catch of the Day etc… after their fiascos.
LOL I totally agree. I wonder how many up votes it will get for the next HN buy one get one free iTunes card.
Yes, I plead guilty. I did buy some $1 4GB sticks at HN recently. However now that I know how crappy their e-commerce setup is, I will not trust it for anything more than a few bucks. Poor e-commerce systems seem to be distressingly common amongst Aussie e-tailers, and the small e-tailers seem to be doing a better job than the big stores.
I wonder who is going to be brave enough to post the next HN promotion on OzBargain.
From now on I will add this to my personal dictionary: Harvey Norman = Over-priced, poor customer service, irresponsible, Hello JB Hifi / Good Guys / DSE / OW and anywhere else but Harvey Norman! full stop!
all i wanted to know is an explanation.
aren't they in breach of contract by taking money out and then send email saying its wrong pricing then refund it in 2 days? if they never took the money out of credit card there is no need to breach any contract.
when a money exchange has happen that means its no longer an offer, its a contract.
(when you pay with credit card online, when a card is approved it doesn't mean money has been taken out, it just went into pending state, they don't have to process that transaction do they?)
I am not a lawyer, but I think you might be on to something here. A business transaction involves an exchange of goods/funds/services, then the transaction is complete. My interpretation is that that the contract of sales has been completed. Oh well, this is just my interpretation.
I don't think it's the same with online purchases. Have a read of this: http://www.comlaw.gov.au/Details/C2011A00033
Particularly section 15D.
It is a very good find, if you read through the whole section the impetus lies on the person who made the error to correct the error in a timely manner and to notify the other party about it in a timely fashion.
Yeah, I guess it depends on how you'd interpret that. 1-2 days seems reasonable to me.
but some people ( including me ) has got no cancellation email, and the money has been taken from my account and not refunded for 2 days now… If i don't read ozbargain , I would be at home waiting for the tablet now..
publicity?
Explanation:
- One HVN staff entered the wrong price into the online system.
- HVN know they need to cancel all these transactions, but they probably care more about the other orders they actually need to fulfill.
- Spending the effort to work out all the people affected and send them an e-mail each does not translate to $$$ in HVN's bank account so there is no incentive.
- If HVN put CC transaction via Paypal in pending (aka pre-auth charge), it might be worse as HVN may just let the pre-auth expires (I think they actually charged the card, and need to do a refund).
For those who have dealt with HVN before and get burnt by them (i.e. me), I am not suprised about the lack of information and service. I drove 30 minutes to an HVN store (after they promised to hold an item for me). By the time I arrived, they told me they sold the item. They did not say sorry nor apologise. Every time I ask them to price match MSY, I get a flat out "No" from them.
It is understandable people are upset and frustrated… but that's not much you can do. Your time is more valuable than dealing with a company like HVN.
"all i wanted to know is an explanation."
Harvey Norman have tried to offer an explanation a number of ways:
(1) Replying to your emails individually when they get a chance. Consider that for each refund, they probably have to open a ticket, log a reason for issuing the reversal, issue the refund, do some other laborious paper work and finally close the ticket.
(2) Facebook apologies ask for a reason.
(3) In this thread alone on Page 10, hossy2011 tried to provide an explanation that at least 11 of you neg'd the poor bugger, and another bunch have just spent this entire thread kicking and screaming about no apology when they've provided a reason that you guys don't want to accept, threaten media attention and ACCC.
What more ways do you want to be told that it was a pricing error and they are trying to refund purchases as soon as possible? Whether or not they attempted a bait and switch, mislead consumers, made interest on your money etc… is irrelevant and if ACCC decide to pick the case up, perhaps they'll even investigate.
By all means, keep kicking and screaming - I'm thoroughly enjoying reading this thread.
i got no confirmation email, no apology email, NOTHING! they just took my money and said nothing …
My CC has been charged but I have no emails at all from HN.
Do they have a customer service number?
they do, the number is +61 2 9763 6891
However good luck getting through. I waited 15 minutes on hold, would have waited longer but had other things to attend to, and im pretty sure i would have been on hold for a lot longer…
I was going to protest the claim that there was an 'offer' made by me, its not a @$^$ing offer if you take my money and give me a confirmation, its a sale!
Shame on you HN! First you gripe about online competition, so you join them, then you well and truly stuff up your online store and put customers offside.
I read a previous comment saying that everyone would receive an email within the hour, re a refund…has anyone got that email yet?
Stupid HN they could have given customers who have ordered the tablet a $20 store credit or iTunes voucher as gesture of goodwill and put a smile on everybody. It would cost them like $20K at most. Greedy and stupid that's how they are.
Don't even think about voucher or store credits etc. mate. They even try to get you to pay for their so called adjustment fee for their mistakes.
It seems they would rather loose 1000+ customers for life for some reason.
6 months time this will be forgotten about, just like the DSE super sale that aggregated a lot of people.
Exactly, and before that the string of Dell pricing errors (Vostro, Logitech mouse).
You win some, you lose some. I got the $9 printer which was subsequently upgraded too (as did many others - in fact some received far more than they bargained for).
HN let the $5 voucher with no min spend slide the other day which many took advantage of.
Trying hard to get fired up about this but I knew full well what I was getting into. If a $122 missing from your account for a few days is breaking the budget then you shouldn't have spent the $122 in the first place. You'd still be waiting for it to be shipped if they actually had them in stock.
The longer they have my money before refunding it the more I have to complain about and possibly receiving something to compensate for it.
May this also serve as a reminder to use credit-card for transactions like this and not PayPal via your bank account. If you're eligible for a no-fee credit card with 55 days I.F., you should be taking advantage of it. There is the possibility you actually pay for it before it is refunded, but far less of a concern than actually paying up front.
The only thing I didn't like about this entire process was the e-mail received confirming it was a pricing error - highly defensive and not apologetic. But by pointing out the T&Cs upfront I suppose they saved some back and forth e-mails and a lot of time, especially over the festive season.
BTW - for anyone who wants the original page (for whatever reason), it's here: Mod: Removed link per commenter's request
Harvey Norman just deducted money from my account today, and then sent the refund email.. What kind of logic is this?
AMENDED: see below
Not defending HN here, since I'm just as pissed off as anyone else, but there is a time lag between when the debit was made and when it shows up in your CC account. In my case their blasted e-commerce system did the debit yesterday 27/12 and it showed up this morning. Only today did their tardy team get around to processing the refunds. So things did occur in the natural order, but too slowly.
1 out of my 3 transactions refunded…. HN - you definitely will go belly up with this sort of negativity; esp. how the CS team has dealt with this latest fiasco.
Were you charged the $1.25 adjustment fee? I had to send them an email about this, one would think they would learn from the 100's of emails sent by the people before me.
Don't you guys think this post should be back on "deals" list so people could down vote like they did for the DSE sale price list leak.
No I don't think so
Despite what t&cs / statutes etc. might say about offers, if you take people's money and send out a confirmation email, then it sure seems like you've accepted the offer. To me a confirmation email not only means you've received the order, but that it will go ahead for the price and quantities listed when the order was made (that means the site has an accurate stock count at all times and doesn't accept an order without an item being in stock or being able to be backordered in a reasonable and openly stated timeframe).
If you're not sure about whether you want to accept it or not then send out a pre-confirmation email and at most do only a hold on people's credit cards but if any issues arise then release the hold straight away (we're not all millionaires here). Maybe each order confirmation should be sent out manually in future if you can't trust your own systems.
If there's any issues then at the very least send out an email immediately, people are much more understanding if they know a problem is acknowledged and being worked on rather than pretending it doesn't exist. Stating you sent out a message by Facebook as an excuse for why you haven't sent out an email isn't good enough, everyone has an email address but not everyone has a Facebook account for one (duh). An email is probably going to get your attention a lot better and would seem a lot more official than some Facebook message.
A lot of the people saying "get over it" seem to be under the impression that people are complaining only because they can't get the tablet for $122, ignoring the lack of communication, poor communication when it finally started being made, money being taken out of people's accounts when it shoudn't have been with an unknown refund timeframe and the time and stress involved for thousands of people affected.
Or… perhaps the "get over it" crowd are suggesting:
(1) That kicking and screaming won't make the refund process any quicker.
(2) That every other post suggesting that Harvey Norman tried a bait and switch tactic is bulldust.
(3) That thinking the deal is genuine because the HP TouchPad firesale was the same - not even close!
(4) That the armchair lawyers trying to find abhorrent loopholes in terms and conditions, or through the ACCC website is just a bunch of wishful thinking. (Seriously! If it were as easy as some people here are making it out to be, lawyers and solicitors would be out of a job).
(5) That Harvey Norman have offered an explanation, so stop asking for one - they're not going to change the explanation.
(6) That it's a bit rich to say that Harvey Norman have wasted your time, and somehow you're entitled to some compensation for your time lost (even put an actual dollar figure on it).
(7) That just because DSE honoured some deals in the past (I still can't believe they did honour the G27 - but I digress), doesn't put a $700 loss in the same league.
(8) That just because JB Hi-Fi offered some discount doesn't mean there's any form of precedence requiring Harvey Norman to compensate.
(9) Claiming that you have actually lost money and it's put you in a bad financial position because now you can't buy something else is questionable. First of all, you just spent that money (presumably it was disposable) - and secondly, if you're serious about buying something else - put a deposit down, or use an interest-free term credit card (44 days). For the few that are actually struggling, perhaps buying the tablet wasn't an incredibly smart financial decision to do in the first place. In any case, Harvey Norman did suggest you contact them directly to help get your claim sorted out faster, so take advantage of it.We (well, I at least) are / am not trying to stop people getting refunds, merely (constructively) rebutting those trying to suggest Harvey Norman is out to scam people.
Cant resist not to comment:
Do you all realise maybe HN has automatic ssystem? When people buy something (in stock) their system will send email confirmation and take the $. No real staffs are involved. Then this holiday season, for sure there are delays. So dont feel strange about $ gone and receive emails…I do hope they honor this deal. im loyal ozb fellow :)
Well as far as the CC charges going through I believe that HN must actually do that manually…I guess just like a small business does their banking at the end of each day. So I am very curious as to why these CC transactions were confirmed by HN. If someone knows something other than this being the case please comment as I have this information from someone who works for one of the "big 4" banks.
Oh and she also tells me that even if they keep out money for a few days they could earn quite a bit of interest!
I don't confirm CC payments to my business website. It is done automatically.
There is no point making assumptions on how their web site works.
The problem is the system setup will still show in stock after you enter 10,000 qty. It is a system failure, pricing error or deceptive conduct we don't care as long as no exchange of consideration i.e no money is charged thus no refund is required.
Anybody else still not been contacted by HN since their confirmation email?
check your spam folder, it wont come up as the same e-mail address as your order
yeah just found it in my spam folder. thanks
Same here… conveniently sitting in the Spam folder.
Hah, found it my spam folder too. I'm guessing that's where most Gmail/Google Apps users will find it.
Ah, found it there. Thanks
So if I purchase something online and before I receive an invoice from HN (not a confirmation letter), it is not considered a cintract of sale only an offer of a sale. In that case I as a law abiding Australian consumer have a right to cancel my offer of sale.
I think a few random people should start doing this after all people withdraw their offer of purchase all the time and are within their rightds. The terms and conditions donot state specifically that the consumer cannot withdraw the offer of purchase. Also ensure a cc is used that way you have a back up method of cancelling by ringing up your cc company and not be charged the **** transaction fee on paypal.
So to draft a letter would state.
Dear HN as I have only received a confirmation of sale offer and not an invoice I at this date and this time withdraw my offer of purchasing item zzzz bearing reference #11111.
You donot have to do anything my bank will cancel the cc transaction automatically on our behalf and I apologize for any inconvenience this has caused.
Could some1 please help me fine tune this letter.
LOL - this is funny.
I think it's amusing you would go to the trouble. If you want to tie up your money and waste a little of your time, go right ahead. I don't think you're 'sticking it to the man' though.
So would it be better to be 'sticking it to the man 'if a few 100 of us do it or maybe I do it once a week.
By the sounds of it, you only need to find 99 others to join you once a week. :)
Actually reputable merchants allow this. For example Amazon allows you to cancel your order before it is shipped. I think Booko too.
You can see the difference between a classy operation like Amazon and amateurs. Amazon can tell you if there is stock. They accept your offer and arrange to ship with a couple of clicks. They don't take your money until it ships. None of this passing the buck, "you are dealing with a franchise and another franchise will ship to you" BS. And if you are unsatisfied, they usually oblige. A friend of mine bought an e-book touted as suitable for kids. He didn't find it so and raised the issue. No problem, they refunded his money, no questions asked.
I still don't understand why we're going to get charged for this (the $1.25 or whatever it is). It isn't our stuff-up yet we still have to pay for it? =/
Just think, hundred's (probably more) of people would've made orders, that's a few hundred dollars for something that is their own fault.
Edited - Mod: Inserted 'stuff' to replace foul language
It is almost certain they are not going to charge you a fee. Just wait until your refund comes through.
People have already said earlier that they were getting charged fee's. What makes me different?
Those refunds seemed to go through automatically when people raised a pp dispute. Their system probably assumed they wanted to cancel and order and charged a fee.
The rep said he did not know where the fee came from for those people and he would look into it. Obviously they cant charge a fee when the mistake is theirs.
LOL - Just saw a Harvey Norman's Ad on TV with tagline "Shop with Confidence" … !!!
They forgot to say the last line in the add "that you we will screw you" at the end of their confidence line. :)
why don't HN system able to detect pricing error. for example, just flag and entry that is $500 below cost or something! and ask for confirmation from a second person or approval from manager to make sure this does not happen.
correct me if i'm wrong, but it looks like they are using Magento shopping cart? is it to hard for them to put that system in place or at least create an module for it, or its something they dont want to do?
PS. oh and why don't they put a stock limit in place?
i don't think they will change their system any time soon, because i think they can get away with it.
I think there will be a lot of lessons learnt from all this.. from both sides (buyers and seller)
Dysfunctional companies never learn from their mistakes, some office politics wizard will probably find a way to blame foreign internet stores and things will continue as usual.
They will call Julia "Overseas online stores are killing my online store business. You have to enforce GST on all direct imports immediately."
That'd where you're dead wrong. There will always be a horde of OZB Broden's ready to pounce on any such listed item! :)
I woke early and noticed the post. I tried my luck and purchased one (assuming that I would never get it).
It turns out it was a mistake. They have now refunded my CC fully, without me having to bitch and moan.
I am throughly enjoying the read though. Keep it uo y'all.
this what I got in the mail,
"We apologise for any inconvenience this error may have caused you, and note that the product remains in stock and is available for purchase at the correct price of $877.
Please do not hesitate to contact our Harvey Norman Online Customer First Team"
Must be the 30th person to quote that…
i got the email for refund and the apologies, but on PP it does show refund back to my CC but nothing on my bank account. or is this going to be the norm 2 or so days to clear?
I know this is nearing an end. Someone had posted earlier that JB Hifi did the "same" thing. Just thought this was interesting to note.
Have a look at:
http://www.theage.com.au/digital-life/hometech/jb-hifis-15-p…
… diferring to JB's outcome is that there has been great detriment to consumers of the tablet (we missed out on opportunities to purchase other items on Boxing Day). JB made the said "mistake" in 2009 (in the article, there was mention of speculation of baiting). Harvey Norman has made this similar "mistake" in 2012 (alongside the power of OzBargain and social media. Example: Braun Series 5 epilator). There is a difference. Different cultural contexts. Further, the item was listed as an "EOY Clearance" product in vivid red. It's misleading.
We were baited to Harvey Norman's website. This item was listed alongside other promotions and clearances for Boxing Day sales. Only, my attention and interest were not switched to other products on offer (as per example: there was a user on this board who had made a purchase of $300 on peripherals, thinking he'd use them with the tablet. We all were given confirmed order numbers.) (p.s. to this $300 buyer, if you want a refund, write a letter of demand to HN. Then Fair Trading if HN don't respond.)
The tablet is not the priority of my interests; I just want something done, or have this case brought to the attention of the ACCC, to prevent this from happening to any future consumers. If the ACCC are interested in investigating, they can do so. Otherwise, at least I can say that "I tried".
I'm still appalled that no correspondence has been received from HN.
Also:
Dear hossy2011 (Harvey Norman Social Team),
Can you please answer this: to subject customers to the Terms and Conditions for making website purchases, is this why the product was ONLY available for sale "online" for $122 and not in-store?
As pursuant to 5(2): "Representations of products for sales made by Harvey Norman Online via the website do not constitute an offer to sell but an invitation to treat" and your other conditions.
Very poor form and disgusting practice. Until my concerns have been satisfactorily addressed, my preconceptions about Harvey Norman, as arisen from this experience, remains.
We were baited to Harvey Norman's website.
A Harvey Norman rep didnt post this "deal" on OzBargain…
We = consumers, deal was on HN website? Doubt the OP found this deal through another deal on Ozbargain and I believe some bought this tablet not through the link from OP.
=.= Dang, I thought 'we' = someone else, like McDonalds.
What I was trying to say was, this 'deal' wasnt advertised on here (by HN) and most Ozbargain users probably would not have known about this 'deal' if it wasnt posted.
They made a mistake on their own website, they didnt promote the mistake on here.
If a Harvey Norman Rep advertised/posted this $122 tablet on Ozbargain, then yes, I would call it a bait and switch.Hi JLove, I know what you're saying. See the article I linked above. It notes the same thing. Difference is… Harvey Norman knows about the power of OzBargain. There is even a HN rep that is responding (hossy2011) on this thread.
Example of a genuine pricing mistake, where HN priced it too low to further their benefit, for the Braun series 5 epilator. That created quite a phenomenon. 5000+ hits to HN.
A tablet is one of the most popular electronic categories that people seek out. As if HN would not know that someone would look. 16 000 + hits from OzBargain to Harvey Norman website (on Boxing Day).
I think it's very strategic.
And it's inevitably backfired (on HN).
Minor correction: You were not issued a confirmed order number (this implies that you had an order number), you were issued an Order Confirmation Number (i.e. your order request has been received by the system with an Invoice to be sent separately and suggested Delivery times).
I hate HN as much as the next guy. Like you and many others in this post.
But in fact, you all and Gerry have a lot in common - you are a bunch of whingers when things do not go your way.
I saw the "deal" and could have got it, but I have no use for a tablet other than the 1 I already have, and I would personally rather keep the $120 than spend it on another tablet I do not need, even if it is a great deal