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Found this whilst browsing the site. It seems a lot cheaper than all other retailers so it seems like a good deal.
[PRICE ERROR] Asus Eee Slate Ep121 Windows 7 Tablet - $122 Harvey Norman
LSuperCow on 26/12/2012 - 02:23
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Has been covered a while back. offer not accepted till goods recieved or tax invoice given.
If you have a source that says otherwise feel free to link to it.
So… My bank account from PayPal has been charged but I haven't even got any emails from Harvey Norman about my order. Do I just start a PayPal dispute and try and get my money back? What am I meant to do?
Hey Guys contacted harvey norman live chat again
and i deleted my full name (just incase people think its a fake trans again lol)Jackson
Hello Daniel. How may I help you?Daniel
hey Jackson, i ordered 2x Asus Eee Slate Ep121 Windows 7 Tablets when they were on sale for $122, however im hearing a lot of people ordered it and it was a pricing error, am i correct?You have been transferred to: Aaron.
Aaron
Hi DanielDaniel
hey aaronAaron
This is correct that the pricing was an ErrorOur service team are contacting everyone who purchased these units today and processing the refunds.
Daniel
alright so i shouldnt be worrying about opening a dispute in paypal or anything like that?Aaron
You can if you would like, but our team will be processing the refunds today for all customers who ordered this product.Daniel
alright cheers aaronI contacted them yesterday and they said the same thing "we'll be processing all refunds today". Contacted them again today after getting no refund "we'll be trying our best to process the rest of them today". ZzZzZz
Edit: Oh and not to mention bank operating hours, even if they do process it today, probably a slim to nil chance of seeing the money return in my bank until well into the new year. There goes my spending money for NYE!Yeah, I doubt they'll be in a hurry to refund everyone. So freaking annoying! Just want my money back!
yeah i reckon :/
like other people said if it was the other way around, HN will be pushing u for their refundsHi Ratsackgamer,
We are processing the refunds as fast as we can. Whilst we can't guarantee they will all be done today, we are hoping that will be the case.
Thanks to all of those who have messaged us on facebook - these refunds are being prioritised as we understand you need the funds for a better run at the boxing day sales/ holidays
Thanks again
HN Social Team
Why are facebook messages being prioritised over everyone else, exactly?
We will do them all as quickly as possible. However, some people have said that not having the money will adversely affect them over the holidays so contacting us direct is their chance to get it back slightly faster
Hi Rep,
I've sent you an email requesting my refund ASAP. I would think that emails are more direct than facebook. Still have not received my refund and i need the money urgently as i used all of my savings on the tablet and have nothing left over for the holiday period.
Let me know if you need me to DIRECTLY contact you on facebook
The squeaky wheel gets the oil.
do retailers ever go ahead with these price errors and ship?
surely you just get a 'tell him he's dreaming' emailSometimes they do. Usually in my experience it's just for cheaper items with higher margins that they won't lose as much on. For something this expensive I'm not surprised they're not honouring it.
If Ruslan Kogan can cop the results of his mistake (referring to this 'price error' bargain), surely a much larger organisation like HN can man up and cop it as a learning experience too…
But then again, this is Gerry Harvey we're talking about…
Kogan stood by his word…
but the kid Harvey made a silly mistake and he wants sorry from all of us for his mistake……
Wonder how he will be when he grows up ….
Cant compare a $10 price difference to an ~$800 one. As carbon12 said, cheaper items often get put through. Mistakes like this and the JB $15 TV get cancelled.
$5 with free post would be close to cost, maybe they still profited.
Am I the only one who thinks those mugs were a publicity stunt. Gets his name out there, still makes $$. 2000 mugs, 2000 new contact details to bombard people with email promos. He is a winner in the end.
$15k vs potentially $1mil+
You really think that's comparable. $15k is good publicity.
It seems that this issue has gotten alot of publicity. I think its an opportunity for HN to make it positive. Now, i am not expecting a huge loss on the item but a small gesture i think will go a long way. Automated replies of refunds dont go down well with customers.
Based on this experience i would rather buy elsewhere and tell everybody i know to do the same.
I would have at least expected a heavy discount offer on the product like the JB tv example i mentioned above. I think JB offered about an extra 20% off the sale price of 15% off
Order still pending, still no email about cancellation or refund. Paid by CC
My friends order by paypal, money deducted from bank acc, still no email about cancellation or refund.
well lets hope the same employee is in charge of your refund
you could end up receiving the tablet AND getting your money back!
i still havent received the refund or the cancellation email… i ordered using credit card.. what to do!?? im in panic mode now.. who should i call/complain to?
Hi Gembel,
Please DM us with your order number and we can have a look
step 1: calm down
step 2: read the last couple of pages properly
step 3: upvote this comment.
havent received anything
no email, no refund
only received "deducttion" from my bank accountfcuk HN
But haven't Harvey Norman accepted our offer by debiting our cards?
That is going to be my argument in small claims court!
And the confirmation email a lot of us received!
No, it's that simple. You can go to the small claims court but you will lose and waste your time and the time of others.
Yes, but I will be wasting their time as well as my own and if enough people are willing to do it then this "stunt" will have well and truly backfired on Harvey Norman.
They'll send in a lawyer, or give someone outside Centrelink an ASUS EP121 as payment to represent them and they'll still win. I don't know small claims procedures, but I'd hate you to have to pay their expenses for a frivolous claim. Not saying don't do it, just look into it first.
I guess you don't value your time? Harvey Norman would not front, a letter would be sent on thier behalf saying "get over it"
As posted earlier:
There is no binding contract when you're charged. As outlined in Harvey Normans T&Cs (which don't appear to breach ACL) the offer is only accepted when you receive a tax invoice and receive receipt of the goods. Until that point it is only an offer. Customers agree to this term when using the web site and making a purchase.
Terms and conditions do not override the law (not saying the HN T&C are enforcable or not, tthat's up to a court to decide)
T&Cs cannot contravene the law, however they can be more prohibitive. Every person who made an offer on the tablet agreed to the terms.
What if they also claim there is a typo in the T & Cs which in fact there is a adjustment fee of $10 for all refunds? It is a human mistake again and we should bare with it too?
I don't know, I'm not a qualified legal practitioner - nor is anyone else here claiming to be. Perhaps you should seek legal advice to find out the answers to all your hypothetical scenarios.
"and note that the product remains in stock and is available for purchase at the correct price of $877."
I would consider cutting this line out, unless you want to aggravate people further. Quite frankly, it's a slap in the face to come back and suggest it to us at this ridiculous price in the same email of cancellation. Ain't nobody interested in that for that price. You guys are so out of touch
I get the same email today telling me that I can still buy the tablet for $877, it is quite funny actually because they think this price is awesome for this tablet.
Will be speaking to the ACCC. Taking money from my bank account and holding it for serveral days isn't an offer, thats accepting the offer. T&C do not bypass ACL. HN will get no more of my business and I will urge all friends and family to avoid HN due to the complete failure to handle this 'pricing error'.
I can't help but feel the same way..it seems to me that they have accepted our offer by taking the money and then they have decided to change their mind without a good reason. It is not as though the wholesaler has been unable to provide them with the product or there has been as recall etc, they have just decided to re neg on the deal.
A pricing error is good reason to reject an order and I would have no problem if they didn't charge my account, but they did. They sent me a confirmation email. I went out and spent another $300 on accessories and software for the tablet I can't return.
-Edit: Also note - some people received emails saying their orders were CANCELED - NOT rejected. For an order to be canceled, it has to exist. People who received these emails might have more of a leg to stand on with the ACCC.
No offense but you're doing it wrong if you spent $300 on accessories and software.
No offense but are you brain dead? You have 0 idea what I purchased. Graphic and modeling software isn't cheap. A nice mechanical keyboard normally costs upwards of $90. Depending on personal preference a nice mouse and mouse pad will set you back over $70.
Mechanical keyboard? Graphic and modelling software? Sorry, didn't realise you had the intention of using your $122 tablet as a desktop. Good rule of thumb is ~3x cost of device in accessories and software right? Noted.
No offense but are you brain dead?
you still shouldnt of made add on purchases until you had a despatch email or some kind of assurance, other than a confirmation email and your money being deducted
Actually using it as a cheap graphics tablet. The wacom pen it comes with makes it very useful for this.
The email I received told me it should be dispatched usually within 2 days. Your not wrong but I guess I just live in a fantasy world where I pay for something and get confirmation of my order with shipping estimates that means I've just bought an item.
I call your bluff on the $300 purchase of accessories. Proof to back your story up?
I don't care if you believe me or not.
And you can't return the goods you purchased? Sound like a company that's pretty dodgy, not offerring refunds. Least Harvey did that for you.
Under what grounds would I ask for a refund? They are all supplying the product as described. HN is not supplying a product, refunding my money does not earn them any brownie points. The keyboard and mouse I could most likely return but I would have to pay the return shipping.
I didnt buy this tablet and I agree that mistakes can happen. But the way it has been handled and this reply from HN is just pathetic. Anyway, Good luck guys, all the best for 2013.
Yeah, way to go and slap it right back at us "reminding" us that it's still available for $877. Jesus Christ. And we didn't make on "offer" to buy it, we did buy it.
"Our records indicate that you made an offer to purchase"
I did not make an offer! I bought and $$ was taken fro account!!!"My records indicate that I made an offer to purchase and you accepted it by taking payment"
Got the email - noticed it was carefully worded too.
If I've got it right, when we pay for something on our credit cards, the money is placed 'on hold' for a day or two, then its transferred / deducted from our accounts. So if they got their act together, they could have cancelled the orders immediately, therefore cancelling the hold = instant refund.
Instead they've decided to string it out (and now the money has been deducted from my account), and its going to take another 1-2 business days for the money to be refunded. I also love the fact that "remains in stock and is available for purchase at the correct price of $877" … no offer of any discount or anything, despite the inconvenience caused to all.
And it is possible this deal could have been legit when we all first placed our orders, considering it was flagged as an 'EOY Clearance Sale' item, and keeping in mind what they did with the HP TouchPad a year or so ago (http://www.theaustralian.com.au/australian-it/exec-tech/harv…)
i just got an email
"Dear Customer,
We refer to your order dated 26/12/12.
Due to a technical error, the Asus EP121Core i5 Windows 7 64GB Slate Tablet (EPAD-EP121) was advertised at $122 on our website on 26/12/12. The correct price of the product is $877.
Our records indicate that you made an offer to purchase the Asus EP121Core i5 Windows 7 64GB Slate Tablet (EPAD-EP121) at the price of $122.Pursuant to clauses 5(7) & 5(8) of the Harvey Norman Online Terms and Conditions of Sale (available at www.harveynorman.com.au/terms-and-conditions/), Harvey Norman Online may, in its sole and absolute discretion, accept or reject any offer made by you for any reason (or no reason), including an error in the advertised price for, or description of, the products on the website, or an error in your Order.
As such, we have not accepted your order and would like to arrange a full refund of the payment made by you. Your refund will be automatically processed with the next 1-2 business days.
We apologise for any inconvenience this error may have caused you, and note that the product remains in stock and is available for purchase at the correct price of $877.
Please do not hesitate to contact our Harvey Norman Online Customer First Team should you have any questions."
Its funny how they say that I made an offer to purchase. If it was an offer, why was the money taken out of my account and the order confirmed??! Their terms and conditions are allowed to contradict the law btw, it doesnt mean they are applicable at all, they could say in their terms and conditions that they have the option to rape your wife and do you think that means they can?!
I will be following this up, ACCC of course but herald sun (ill get in contact with the other ozbargainer about that) sounds good too. You guys should do the same methinks.
How long is it taking people to get their refunds after contacting them on Facebook? There's a laptop I want to buy from Dick Smith but I need the money back first and the sale ends today. I hope it doesn't take much longer…
Good luck bro, but considering its this time of the year and banks are almost just as slow as HN, I'd say you'd be looking at next week at the earliest to get the funds back in your account, probably around 2nd of Jan 2013!
Put a deposit on it. Simple.
I just got the email as well
Now considering i made 2 orders one paypal and 1 via CC but in the email it only noted one of the purchases.
I would expect another email or both my purchases refunded properly in the next dayAfter all thats been said and done, its clear where i will be spending my future dollars.
Its definitely not the fact i didnt get the bargain, its the way this whole thing has been handled
By the sounds of it, alot of stir was made about it, but yet there was no official response until now from HN or any reps.and no … using Facebook to convey information is NOT a accepted medium. Not everyone is on Facebook nor are they wanting to "Like" your page. Thats just fucking dumb expecting people to follow that for information or to put enquiries through … why the fuck do you have an email address or phone for then?
Was the refund email so hard to generate and send out a day ago?
Why wasn't it? oh Boxing day sales … gotta get that revenue first right?!Some people will still choose to shop at HN, there choice, but I will be steering well clear of HN in the future
That email doesn't say anything about having this "adjustment fee", what is that meant to be, because they have made an error they can charge us because it "gave them inconvenience"?
Agree with others that this whole thing was just to drive traffic to their website. End of year/Boxing Day sales are great opportunities to get heaps of sales. I guess Harvey Norman just wanted to make sure everyone goes to their website to check out their "deals"
Pathetic…. My whole impression of HN has reached a new low. And I can't believe the only way to escalate the refunds is via FB!
They are so out of touch it's not funny.
Apart from providing a testing platform before buying online they are not of much use are they?
Thanks Harvey Norman customers service reps, you've really made my day!
I can't wait to get the $250 I paid for two tablets so I can buy one of your lovely HDMI cables!
http://www.harveynorman.com.au/monster-m-hdmi-cable-5.html
The nice man in the store said I have to replace it every two years in order to retain optimum picture quality so I'll start saving for my next one right away!
The cable is made out of gold?
Yes Australians have been buying them and melting the gold to get rich, so they can afford more products from Harvey Norman.
lol.
For all the money had "borrowed" to Gerry Harvey. The interest earned can made him bought one at $877
Or better yet he could have brought THREE HARVEY NORMAN MONSTER HDMI CABLES! I wish I was as rich as Gerry so I could hook up a Blu Ray Player, an X Box and a laptop to my TV while experiencing Full HD Monster Quality! $877 would almost give him enough money to buy a Monster surge board to go with it!
Got the email too, so stupid, at least overseas websites give you a 10% voucher without question when they make a mistake (e.g. Zavvi/The Hut). They really need to improve their online stores and turn-around times or they will keep losing their sales to overseas and keep damaging their brand.
Although I am not bothered as it did look like a mistake, just bad timing since there was a chance it could of been real.
Seriously … I want nothing from them.
I just would like my money back in a timely manner so i can move on and take my dollars elsewhere … now and in the future
Harvey Norman is trying to stop you from buying overseas by proposing adding GST on all imported goods instead of improving their online store services FYI.
not that i disagree with you but i cant believe im reading someone saying the hut groups customer service is better than someone elses lol
just got the email..
I signed up for Ozbargain just to put my 2 cents worth in… I fortunately used Paypal to deal with stupid Harvey Norman, and have opened a Paypal dispute. Harvey Norman have 'offered' (to conveniently use their term) to resolve my dispute with a refund of $126.70 instead of $127.95 due to a $1.25 adjustment fee.
My reply to them is that I refuse to accept their 'offer', and will be escalating this to a Paypal claim if they do not return me my $1.25. Why the heck should I be paying for a mistake ON THEIR PART?!
completely agree with you on the principle here, its disgraceful that they'd want to recover any of their fees from you, their customer
besides its against paypal t&c's to pass on fees
"PayPal Australia does not allow surcharging (passing on PayPal fees) "
harvey norman hung up on me twice!
There goes Gerry's argument that they provide better customer support than overseas stores. I would much rather deal with a sleep deprived Filipino immigrant worker at a Hong Kong retailer than one of his Monster Cable pushing sociopaths.
Lol dude, get over the monster cables already. We get it, you don't like HN…
It's hard to think of a single product that so perfectly symbolises both immorality and a wholesale rejection of the principles of reason. You'd have to look back at least 450 years to when the Catholic Church stopped selling indulgences.
There is worse out there than Monster cables.
Check this out:
http://www.amazon.com/AudioQuest-K2-Terminated-Speaker-Cable…Reviews are brilliant though :)
"Feel free to neg this comment"
OK.i was already thinking about doing just that after i read
I didn't read all 11 pages …
ok let me sum up the majority of the pages for you in 3 words:
"wah wah wah"
So the fact that you havent read up the whole story nor have you vested any interest you feel that you have to come in here and what?
Teach everyone a lesson?
Demonstrate your holier-than-thou attitude?
Show you discovered the capslock key?If you have nothing to offer … why did you even bother to come here?
But what he said is pretty much the 11 pages summed up?
"So the fact that you havent read up the whole story "
were any of my points, re what happened with the deal, incorrect?
I don't need to have a vested interest to offer my opinion. I give it to you for free.
TO THOSE WHO SAY THAT THEY ARE NOW TIGHT FOR CASH BECAUSE HARVEY NORMAN IS HOLDING THE CASH FOR A FEW DAYS - LEARN TO BUDGET BETTER AND DON'T BUY WHAT YOU CAN'T AFFORD. IF THE PURCHASE WENT THROUGH, YOU WOULDN'T HAVE THE MONEY ANYWAY.
This! I can't believe that people even went out and starting buying accessories for it even though they knew in the back of their head that it was a pricing error.
I'm not strapped for cash, but I would of gone looking for a new tablet in the boxing day sales if I had of been informed they had made a pricing error. Taking funds (not holding), and getting a confirmation email by most standards is a successful purchase.
It could of been done deliberately. With all the sales going on, I'm sure Harvey Norman wanted to get noticed.
correct me if i'm wrong, but this item was not advertised at this price in any media. If I am wrong, I take it back.
It just looked like a price error on an item which the OP was "lucky" to findLOL, the internet is media and has been defined as such in court many a time.
poor guy , by the time he got out of bed everything was gone…. now he is with Harvey ….He is dreaming he might get a gift from them —- a toy —-
But aren't we all in the same boat here?