Marketplace
Large 35cm diameter 28-30kg filled punching bag. Was $159.99. 4ft bags cost $140+ at other stores.
$10.50 delivery to most areas.
Possible price error. Do not be surprised and complain if orders are cancelled.
Punching Bags Filled 4ft Deluxe Heavy Red $25 (Was $159.99) + Delivery @ Mani Sports via Bunnings Marketplace
2071
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whats the best way to reach out and avoid all the auto response bots.
Just wait for the email or the pending transaction to be released. I'd not bother as it just makes them busier.
Oh well, I was looking forward to a punching bag - would have been good to take out my frustration at customer non-service.
"Thanks so much for reaching out regarding the failed order payment, we are aware of this error and are currently investigating to resolve this, please await our contact via email once we have resolved this."
I would have appreciated, ''we are sorry we stuffed up again, you won't be charged for this, please visit us again''
Haven’t heard shit from Bunnings re: this.
is anyone punching anything yet?
Got an email that it was a price error and my order cancelled.
Order cancelled thank god
But no compensation :(Email received today 🙄
We’re getting in touch regarding your recent order for a 4ft Deluxe Red Punching Bag sold by ‘Mani Sports’.
Unfortunately, we discovered that there had been a temporary error on our website, with an incorrect price at the time you placed your order.
During this period, there were an increased number of orders resulting in more orders placed than the stock on hand. This resulted in the system freezing and the orders were not processed in full.
We want to assure you that you have not been charged for this order. You may have noticed a temporary hold for the order amount during the attempted transaction, which will be released.
As the issue was picked up by our teams, we prevented the orders from processing to ensure customers were not charged and did not receive an email confirming purchase.
If you have any concerns, please don’t hesitate to contact Bunnings Customer Support on 1800 797 586.
We appreciate your patience and apologise for the error.
Kind regards,
Bunnings Customer Support
Got same email but I have been charged. Paid via paypal
Same. Price error + stock error, but they froze the payment process to stop the new order.
Anyone know how the paypal refund will work ? I paid with paypal pay in 4 and first $8.50 has gone through
Thanks in advance for the replies
Might depend on the payment method used within Paypal?
For instance, I paid via Paypal using a linked credit card. I can see the paypal transaction but when checking my credit card statement, it is still pending. I'm assuming the pending charge will eventually be released and this will be reflected on paypal. So I'll just continue doing nothing for now
FYI pending CC charge gone.
Cancelled reeeeee
Just need to make sure that the pending charge is gone. Added a reminder.
Update: 7 days and still not released the pending.
Still waiting for my refund. Used PayPal
Same here. I'm getting in contact with them today.
@ElectroGhoul: So, just called them. Orders like this can sometimes be 'ghost' orders.
Doesn't appear in their system or in the order history.
Eventually their finance system reverses it and you get the refund, however if you call and give the details of the transaction they can get it refunded faster.
Mine hasn't released either, Paypal says it will by tomorrow.
I contacted Bunnings via chat. You will need the order number, pay id number, email address used on the account and the amount you paid. I did it initially and nothing happened, the second time I did it, I had notification from Paypal after a couple of hours.
Yeah refund
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Also had to reach out to Bunnings. Same reason, payment didn't calite, refund was processed today