Marketplace
Hello All,
I won't bore you with the specifics - but I bought an item from a well established Australian seller on Ebay - it was sold by weight and I was sus on it as soon as it arrived - and sure enough it was significantly underweight. This was being done pretty clearly deliberately as allowed the seller so send in lower cost flat rate satchels and well also saved them $10 of the product.
I contacted the seller - was told, your scales are crap, do a return. Much hassle later I got photos from multiple commercial scales - all of which were within a few grams of my humble domestic ones. Seller ignores me.
Cool - so I return and lodge negative feedback within the Ebay guidelines showing images of the commercial scales etc and telling others to beware of their underweighting of products.
It goes up and perhaps achieves what I wanted - letting others know to beware of the seller - costing them sales.
I check this morning - it's gone. No contact was received from Ebay, so I contact them via chat ask them why this was done - they check say it was removed, but the reason given by their staff member is ivalid and it should not have been removed. They state this flat out.
So I ask for them to reinstate the feedback - nope, cannot do that - once feedback is removed it can never be placed back. So can I lodge more feedback on the item - nope, you've already lodged feedback - can't do it twice.
Can I speak to someone other than you about this matter? Nope, we're all equals - nobody else can do something I can't.
Likely stating what everyone knows but they do everything possible to protect dodgy sellers - and if you get stuffed around and think you'll let others know in a manner that is in accordance with guideines and might cost the seller sales - they make it so very hard for you doing stuff like this .
A tad annoying to say the least. And yeah not so much a question but more a rant to discuss, if desired.
I guess you've learned what most of us already knew about gangsters paradise. AFAIK,(might be wrong) if you do a return, and or get a refund you forfeit the right to review. I've had neg reviews knocked back or erased on multiple occasions for no logical reason. So that's a scum seller protection factor,right there. One thing they don't embrace is 'justice', if that's what you were chasing.
My advice (other than avoid ebay) is to see if you can find a physical store somewhere behind that ebay store. (Many bigger stores do) Then do a review of them stating the ebay connection.Or lodge a Product Review about this ebay experience ebay and the store.
You should drop some more subtle hints about who the ebay store is.
TLDR
Ebay are the pus on the boil on the arse of commerce.