Missing OnePass 10x Flybuys Points

beefabear77 on 25/07/2025 - 17:32
Last edited 25/07/2025 - 18:22 by 1 other user

Made a laptop purchase in the OnePass May 2025 10 x Flybuys points promotion; it looks like they are refusing to honour anyone who made the purchase online for delivery despite the T&C’s never specifying this.

The response I received is:

We're really sorry it wasn't super clear. While the offer doesn’t directly say that delivery orders are excluded, the terms do specify that bonus points for Click & Collect are awarded after collection, which implies that only in-store and Click & Collect purchases qualify for the 10x points. Super sorry again for the confusion. 💙

Anyone else having this issue? The above basically admits imo that there is nothing which excludes the bonus points for delivery purchases.

Just wondering what the best options are to escalate this further, Ombudsman?

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Comments

  • bbinc on 25/07/2025 - 17:58

    Write to the CEO. Expect no reply. Move on.

  • boomramada on 25/07/2025 - 18:03

    Ombudsman?

  • JimmyF on 25/07/2025 - 18:51
    +1

    The above basically admits imo that there is nothing which excludes the bonus points for delivery purchases.

    Umm no there is, this bit as listed in the T&Cs

    the terms do specify that bonus points for Click & Collect are awarded after collection

    Did you Click and & Collect? Yes or No?

    If Yes, you get the points, if No you don't.

    Someone even talked about it in the deal post saying it doesn't apply to delivery orders.

    https://www.ozbargain.com.au/comment/16619295/redir

  • holdenmg on 25/07/2025 - 19:24
    +1

    Hi xxxxx,

    Don’t miss out! Final hours to shop at Officeworks and get 10x Flybuys points on your shop*. Simply scan your Flybuys card in-store or enter your member number online to redeem.

    Link Your Flybuys to OnePass Before You Shop
    1- Link your OnePass account to your active Flybuys account.
    2- Scan your Flybuys card when shopping in-store or add your Flybuys number to your Click and Collect order at Kmart, Target, Bunnings Warehouse and Officeworks.

    NOTE: Your points can take up to 72 hours to reflect in your active Flybuys account.

    Learn more

    Your account   Help & FAQs   Privacy Policy   Unsubscribe
    OnePass
    Still have questions?
    Call us on 1300 026 710
    You are receiving this email because you have created a OnePass account.

    *T&Cs, exclusions apply. Excludes gift cards. Offer available in-store or online only at Officeworks from 5 May 2025 to 11:59pm AEST on 21 May 2025 (Offer Period). To qualify for 10x points at Officeworks (Bonus Points Offer) you must be an active OnePass member with an active Flybuys membership and linked to a valid OnePass account, shop at Officeworks during the Offer Period and present your Flybuys in-store or enter your Flybuys number on the Officeworks website at the time of purchase. If offer criteria is met, members can redeem this offer as many times as they wish during the Offer Period. Standard points of 1 point per $1 spent will be allocated to your Flybuys account within 48 hours. Bonus points will be allocated within 4 weeks from end of Offer Period, or if your purchase was a Click and collect order, within 4 weeks from collection of click and collect order. 10x points is equal to 1 standard point plus 9 bonus points per $1 spent. Flybuys points are collected on transaction balance after savings and discounts. Standard Offer T&Cs can be found below. The Bonus Points Offer is instead of, not in addition to, the Standard Offer. You have been specifically selected for this offer and it is not transferable. Flybuys points are not available for Officeworks Account Holders with an Australian Business Number (ABN) and any transactions associated with an ABN, including 30 Day Account Business Account holders and account managed businesses. Flybuys' privacy policy applies. Standard Flybuys terms and conditions apply and are available at flybuys.com.au.

    ^T&Cs, exclusions apply. Free delivery with no minimum spend. See full T&Cs for details. See OnePass terms and conditions. Your Flybuys and OnePass accounts 5x points is available in-store only at Kmart, Officeworks, Target and Bunnings Warehouse. Your Flybuys and OnePass accounts must be linked. Present your Flybuys at the time of purchase. Flybuys members linked to OnePass can also collect points on in store and Click & Collect purchases when scanning their OnePass card at Kmart, Officeworks, Target and Bunnings Warehouse or entering their Flybuys number at checkout. Flybuys points are collected on transaction balance after savings and discounts and exclusions apply - please check each participating brand page for details Kmart, Officeworks, Target, Bunnings Warehouse. Flybuys T&Cs apply. 5x Flybuys points in-store is not available on Target transactions where instant Flybuys points redemption has been used at time of purchase (including any remaining balance that is payable). Target exclusion does not apply to transactions where Flybuys Dollars are redeemed. OnePass T&Cs, exclusions apply. Express Click & Collect already available to all customers at Officeworks & Target. See OnePass terms and conditions.

    • tenpercent on 25/07/2025 - 19:27

      cbf reading through that slab. highlight the relevant line.

      • holdenmg on 25/07/2025 - 19:37

        Can't highlight as you responded.

        It basically says in-store or online.

        • tenpercent on 25/07/2025 - 19:38

          Oh no.

        • beefabear77 on 25/07/2025 - 21:31
          +1

          Agreed; nowhere in the T&C’s does it specify it had to be in store or C&C.

          • JimmyF on 25/07/2025 - 21:46

            @beefabear77:

            nowhere in the T&C’s does it specify it had to be in store or C&C.

            It clearly says right here

            2- Scan your Flybuys card when shopping in-store or add your Flybuys number to your Click and Collect order at Kmart, Target, Bunnings Warehouse and Officeworks.

            Does not say it is for delivery orders.

            • beefabear77 on 26/07/2025 - 08:24

              @JimmyF: This is not quoted from the actual T&C’s from the promotion however

              • JimmyF on 26/07/2025 - 09:11

                @beefabear77:

                This is not quoted from the actual T&C’s from the promotion however

                Same same, the promotional offer was clear it wasn't for delivery and only for in-store/CC. Which makes sense as you get 'free' delivery instead of the bonus points.

                The T&Cs do say if offer criteria is met, which it wasn't

                At the end of the day, how many points did you miss out on?

      • JimmyF on 25/07/2025 - 21:45

        Don't even need to read the T&Cs, it says it here

        2- Scan your Flybuys card when shopping in-store or add your Flybuys number to your Click and Collect order at Kmart, Target, Bunnings Warehouse and Officeworks.

        Nothing about delivery orders.

  • foxmulder on 25/07/2025 - 21:26

    Most times, Flybuys Onepass promo only apply for click and collect unless otherwise stated.

    • beefabear77 on 25/07/2025 - 21:32

      Where does it state this? Can’t see anything to that effect in the T&C’s for this particular promotion.

      • foxmulder on 25/07/2025 - 21:44
        +1

        See here

        • beefabear77 on 26/07/2025 - 08:26

          This is the standard 5 x points promotion; not the 10 x points promotion T&C’s.

          • boomramada on 26/07/2025 - 14:19
            +1

            @beefabear77:

            T&Cs, exclusions apply. Excludes gift cards. Offer available in-store or online only at Officeworks from 5 May 2025 to 11:59pm AEST on 21 May 2025 (Offer Period). To qualify for 10x points at Officeworks (Bonus Points Offer) you must be an active OnePass member with an active Flybuys membership and linked to a valid OnePass account, shop at Officeworks during the Offer Period and present your Flybuys in-store or enter your Flybuys number on the Officeworks website at the time of purchase. If offer criteria is met, members can redeem this offer as many times as they wish during the Offer Period. Standard points of 1 point per $1 spent will be allocated to your Flybuys account within 48 hours. Bonus points will be allocated within 4 weeks from end of Offer Period, or if your purchase was a Click and collect order, within 4 weeks from collection of click and collect order. 10x points is equal to 1 standard point plus 9 bonus points per $1 spent. Flybuys points are collected on transaction balance after savings and discounts. Standard Offer T&Cs can be found below. The Bonus Points Offer is instead of, not in addition to, the Standard Offer. You have been specifically selected for this offer and it is not transferable. Flybuys points are not available for Officeworks Account Holders with an Australian Business Number (ABN) and any transactions associated with an ABN, including 30 Day Account Business Account holders and account managed businesses. Flybuys' privacy policy applies. Standard Flybuys terms and conditions apply and are available at flybuys.com.au.

            click and collect order

            • jv on 28/07/2025 - 09:07

              @boomramada: That info does not exclude delivery orders.

  • jv on 25/07/2025 - 22:08
    +1

    Ombudsman?

    Which one?

    • n3ck3ntry8bort0rgasm on 27/07/2025 - 22:05

      the one for peoples that don't know how to read instruction manuals and T&C's.. 😂

      • jv on 28/07/2025 - 09:04

        They're very busy.

  • doctordv8 on 30/07/2025 - 07:44

    One pass 5 x is store only. This is the same. An online exclusion is not required.

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