• long running

nbn 25/10 $55/Month, nbn 500/50 (FTTP or HFC) $85/M (Includes a Static IP, WireGuard VPN, 5 Day Free Trial) @ Neptune Internet

910
nbn 25/10 $55/Month, nbn 500/50 (FTTP or HFC) $85/M (Includes a Static IP, WireGuard VPN, 5 Day Free Trial) @ Neptune Internet
Go to Deal
Twix on 24/08/2025 - 14:07 neptune.net.au (2281 clicks)
Last edited 25/08/2025 - 13:06 by 1 other user

These are ongoing nbn prices and include extras such as a Static IP, WireGuard VPN server, DNS Filter and 5 Day Free Trial.

25/10 $55/month ongoing (all nbn technology types).
500/50 $85/month ongoing (nbn FTTP and HFC only).

No contract and Australian tech support.

VPN locations: Melbourne, Sydney, London, Chicago, Santa Clara, Los Angeles, Toronto, Tokyo, Singapore and Amsterdam.

  • L2 ISP, NBN tails: All NBN services are delivered over Superloop’s TC-4 aggregation service, covering all 121 NBN POIs nationwide.
  • IP Transit: Provided through a combination of GSL and NextHop, aiming for reliable and redundant domestic and international connectivity.
  • Peering: We maintain direct peering relationships with EdgeIX. See our Peering DB page.
  • Connection type: IPoE/DHCP for IPv4 and IPv6.
  • Our network footprint is growing. We've got presence in Melbourne, Brisbane, and Sydney today, with plans to launch in the other capitals this year.

Hey WA customers, we've added a trial for Perth signups. These signups will connect directly to the POP in Perth. Orders will take about 30–40 minutes to process, as they go through Aussie Broadband's ordering system. These orders are still automatic but a bit slower than via Superloop.

Sometimes orders may get stuck and this could last throughout the weekend. In such cases, we can still onboard you via Superloop's aggregation but that will be terminated in Sydney. We now have a few services running in WA, and everything looks good.

Over the coming days, we'll be migrating the rest of our WA subscribers from the Sydney POP to the Perth POP, and we'll send an additional notification about this.

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Comments

  • dealmaker on 24/08/2025 - 14:21

    "a friendly ISP that gets you"

  • internet-stranger on 24/08/2025 - 14:25
    +12

    I am a fan of this RSP and would recommend them.

    But… where’s the bargain? This isn’t OzRRP

    • dealmaker on 24/08/2025 - 14:27
      +2

      500/50 $85/M thats actually pretty amazing and it is not limited to WA it seems.
      Is there anything else comparable in value?

      • Rorku on 24/08/2025 - 14:31

        I’m with tangerine and I’m paying $69pm for 1000/50 until October and then it goes to 500/50
        So yeah, $15 cheaper for the same speed

      • internet-stranger on 24/08/2025 - 14:32
        +4

        Exetel has is for $80 (though no static IP),
        In 3 weeks every 100/20 plan will be 500/50….

        Right now,
        Tangerine is $68 for 6 months,
        Superloop/Southern Phone are $85 for 1000/50

      • Twix on 24/08/2025 - 14:38
        +7

        Nothing comparable with all the included extras.

        If you don't need the extras there is Buddy Telco/Exetel ongoing, Leaptel for 12 months and Superloop for 6 months.

      • Pashka on 24/08/2025 - 19:14

        Leaptel 500/50 for $79.95 for 12 months

    • Twix on 24/08/2025 - 14:27
      +11

      These are ongoing prices with a good network and extras. It's not for everyone.

      • internet-stranger on 24/08/2025 - 14:30
        -6

        Again. Where in the bargain?

        Not saying this is not a good RSP, but this isn’t a bargain, it’s stand pricing….

        • Twix on 24/08/2025 - 14:35
          +22

          Nobody else offers this ongoing with the extras. If your deal hopping or don't need the extras this isn't for you.

        • amrdeus on 24/08/2025 - 19:29
          +11

          This to me is a huge bargain! Every other provider is more expensive and not ongoing. Very grateful for the post.

        • richard1912 on 25/08/2025 - 08:10
          +9

          A bargain doesn't have to be temporary

    • longislandviper on 25/08/2025 - 17:03
      +2

      the 25/10 plan at $55 flat is a great bargain.

  • PeeDee on 24/08/2025 - 14:31

    ISPs are getting competitive. Any negs for this for users in Sydney? I'm with Telco Buddy so far so good.

    • Tyrx on 24/08/2025 - 14:39
      +2

      Telco Buddy is just ABB rebranded which has the better network. That's not a slight against Neptune, but when you're that small you just can't compete with them. Just keep expectations in check if you're going to move.

      The main benefit of Neptune would be the extra products (e.g dedicated IP for "free", allows you to basically get rid of pihole if you run that) and the fact you get support rather than just live chat with Telco Buddy.

      • PeeDee on 24/08/2025 - 16:10

        Yeah and it's $10 cheaper

      • amrdeus on 24/08/2025 - 19:33

        Dedicated IP? Like static IP? Pihole can get around that and give you a static IP to run a server off of?

        • Tyrx on 24/08/2025 - 19:49
          +6

          Poorly worded on my behalf - I meant those were two specific examples of benefits that come with the plan. The first being the dedicated IP, and the second being you can get rid of Pihole because they support DNS sinkholes at the ISP level.

    • longislandviper on 25/08/2025 - 17:02

      Buddy Telco is getting sold to Tangerine.

  • pencilman on 24/08/2025 - 14:52
    +10

    Looks good with the all the inclusions.
    Part of being on Ozbargain is being informed of choices, and this looks a worthy choice if looking around at ISPs.

  • KangaDrew on 24/08/2025 - 15:00

    No contract and Australian tech support.

    Does anyone know if these guys use Superloop tech support or is it just their infratructure? Cheers

    • Twix on 24/08/2025 - 15:04
      +4

      Superloop infrastructure and Neptune tech support is is Melbourne.

      • KangaDrew on 24/08/2025 - 15:09
        +3

        Well this sounds more promising for what I need as my Leaptel promo ends in September. And nearly all RSPs are price-jacking the "free speed upgrade" so I've been hunting down an on-shore provider with something like ABB or Superloop as the backbone. Thanks for the info!

        • ProjectZero on 24/08/2025 - 15:26

          Oh, i'm in a similar boat, my promo finishes in November. If you do end up using Neptune Internet, please let us know how you find it.

          I used to use Superloop/Exetel so I know their infrastructure for me is good, just dont want to jump on the Exetel plan since they only provide CGNat for their new plans.

          • KangaDrew on 24/08/2025 - 15:44

            @ProjectZero: Yeah I'll try and remember :-) Superloop infrastructure is great… but their support is utter dog sh*t so I avoid them like the plague.

            • GTR12 on 24/08/2025 - 18:06

              @KangaDrew: How often do you call support?

              • cfuse on 25/08/2025 - 10:24
                +2

                @GTR12: You only need one painful issue to make support quality matter a lot. I had one of those recently with a relative and it was so bad that exetel has effectively lost three accounts (hers, and two of mine) off the back of one terrible interaction.

                I'd have zero problem with paid per incident support. I'm sick of dealing with third world CSAs.

        • Twix on 24/08/2025 - 15:47
          +6

          All good. Some more options that may suit:

          Buddy Telco: 1 month free and 500/50 $85/m ongoing.
          Backhaul: Aussie BB.
          Static IPv6 and CG-NAT IPv4. $5/m for a Static IPv4 and to turn off CG-NAT.

          Exetel: 500/50 $80/m ongoing.
          Backhaul: Superloop.
          Static IPv6 and CG-NAT IPv4. No Static IPv4 and you can't turn off CG-NAT.

          • KangaDrew on 24/08/2025 - 15:51
            +1

            @Twix: Legend, thanks!

          • netsurfer on 24/08/2025 - 23:02
            +1

            @Twix: There is TopShopback $100 cashback offer on Exetel. That is $16 off per month for 6 months (or $33 off for 3 months). Probably better to stay 6 months given the long wait for that $100 cashback.

            For someone who doesn't mind waiting for a few months to join this (to get static IP), join Exetel for 6 months (bear with CGNAT), after getting the cashback, churn to this. Also, check for your bank's NBN discount offer(s). You might be pleasantly surprised (though it depends on the award level you are on).

  • mckayver on 24/08/2025 - 15:04

    Meh, Not really a bargain but good it's been posted here, good to have the information.

  • yotis on 24/08/2025 - 15:45
    +1

    Looking at churning out of Leaptel.. Would there be a good reason to choose this company vs exetel or cabon comms? Looking at 500/50, 750/50 or 1000/50. Or if someone already posted something similar to my question, please share the link and I'll read there instead.

    Thanks in advance!

    • longislandviper on 25/08/2025 - 17:02

      unless you need the static ip, this is $5 more expensive per month.

  • Remorhaz on 24/08/2025 - 16:20
    +1

    If you're already running Unifi (with their built in free Ad Blocking & Content Filtering and Wireguard VPN) I presume you wouldn't use the Neptune Extra's (other than Static IP)?

    • BanannaMan on 24/08/2025 - 18:23

      Yeah but it's included anyways

    • netsurfer on 24/08/2025 - 21:21

      Neptune VPN has more regions: Melbourne, Sydney, Chicago, Santa Clara, Los Angeles, Toronto, Tokyo, Singapore, and Amsterdam

      Your UniFi home Wireguard VPN is more to VPN to your own home network.

  • daft009 on 24/08/2025 - 16:29
    +3

    Just switched from superloop… Waiting to reconnect.
    + They take Amex for billing without surcharge!

    • guidedlight on 24/08/2025 - 19:10

      Me too. Unfortunately SuperLoop is now trying to charge me for 30 days of service.

      I’ll be calling them tomorrow.

      • daft009 on 24/08/2025 - 19:24

        Yeah same. I read on Whirlpool that the 30 days notice was introduced in early 2023 and I joined them in late 2022 so hopefully I can get out of it

  • clot10 on 24/08/2025 - 16:30
    +4

    I've just moved to these guys from Leaptel, felt like changing it up. They have been awesome, great service, get 12ms ping in CS2 and I'm based in Melbourne. There atmosphere DNS is cool, can enable adblocking lists, which blocks ads on all devices connected to your router. No need for adblock on your phone. Speeds are great as well and they quickly respond on live chat!

    Just to add, Leaptel are awesome as well

  • marcus84 on 24/08/2025 - 16:38
    +2

    $85 for 500/50 with a static IP is a really good deal. Probably will switch to them once the discounted period with my current ISP is over.

    • Twix on 24/08/2025 - 17:29
      +9

      Please show a cheaper ISP with better ongoing pricing, includes a Static IPv4, has IPv6 and uses Superloop and GSL transit.

    • rumblytangara on 26/08/2025 - 18:43

      Well, I just signed up today thanks to this thread. CS was fast and competent. It was either this or the Leaptel thread as both have reports of competent CS but this one comes with a static IP.

      Not sure why you got so wound up about this thread.

  • Blasters on 24/08/2025 - 17:21
    +2

    I don't know if its a good idea having your ISP as your VPN provider, I would think it defeats the purpose of a VPN. Is it with a third party like GSL, M247, etc. ? Unless I missed it on their website, the VPN information are light on details.

    Same with DNS, I would think it defeats the purpose, having your ISP filtering and resolving queries.

    +1 for the static IP address!

    • Twix on 24/08/2025 - 17:23
      +2

      Neptune use Gcore and Linode for VPN at most locations.

      DNS is based on Pi-hole. You can change it to whatever DNS you want.

      • Blasters on 24/08/2025 - 17:28

        Thank you for the link.

        Is there any information on transparency, logging, data retention, privacy protection?

        This is an Australian based and owned VPN provider?

        • Twix on 24/08/2025 - 17:58
          +1

          I don't know, ask Neptune directly.

    • spaceflight on 24/08/2025 - 20:09
      +2

      I don't know if its a good idea having your ISP as your VPN provider

      Why?

      I would think it defeats the purpose of a VPN

      So are you saying that you want a seperate VPN because the purpose of a VPN is to hide yourself for piracy?

      Because that's not the purpose of a VPN, and it's not why Neptune are offering it.

      VPN is hosted in our Datacenter and is not designed for anonymisation. The use case is more if your preference is to traverse NBN access network encrypted or while travelling get an Australian ip address. We do have plans to have it in other locations. Will happen soon.
      https://forums.whirlpool.net.au/thread/3z4ym60y?p=2#r7487772…

      • rumblytangara on 24/08/2025 - 23:36

        Thanks for that, I was highly puzzled as to why they were providing VPN. Now I am only slightly puzzled :)

      • Blasters on 25/08/2025 - 09:16

        So are you saying that you want a seperate VPN because the purpose of a VPN is to hide yourself for piracy?

        VPN use cases are explained on Neptunes' website, refer to Twix's link above.

        Because that's not the purpose of a VPN, and it's not why Neptune are offering it.

        It is (now) multi-region, I think a little more than solely having an Australian IP address, and ties in with their use cases.

        Thank you for the reference to Whirpool, some further links there that are of interest.

      • Tyrx on 25/08/2025 - 10:22
        +2

        To be fair, Neptune does state that "your privacy and security aren't optional. These are priorities we build around" on their homepage and lists the VPN service as a selling point for that.

        I do think that can be misinterpreted as the VPN service as having the usual features you expect from privacy focused providers (e.g. no logs) - obviously it's impossible for any Australian service provider to do that legally, but people don't always know that.

    • netsurfer on 24/08/2025 - 21:53
      +2

      VPN servers are hosted in their Datacenters and cloud provider(s). They are not designed for anonymisation. My guess is Neptune tech staff wanted to setup some VPNs for themselves (to overcome geo-blocking), but sugar coated them as extra features for the customers (to keep boss happy).

      You may get better performance since it is Wireguard based. However, I would assume you will be logged. Also, CGNAT is used for those VPNs.

      Same for that DNS filter. Most likely some staff wanted to setup Pi-hole on server(s).

  • Wiadro on 24/08/2025 - 17:26

    No 1000/50 no deal.

    • Twix on 24/08/2025 - 17:27
      +2

      1000/50 is $105/m ongoing.

  • WaffleCrusader on 24/08/2025 - 17:29
    +3

    Have been with Neptune for around 4 months now. Customer service is top notch! Network has been fantastic.

    • XXRydeR on 24/08/2025 - 17:41
      +1

      Their support is absolutely fantastic I agree. The speed is also great of course. Love that they publish network congestion etc and really listen when we ask for something.

  • bluemyself on 24/08/2025 - 18:15

    Thinking about doing this. Anyone know what the transfer process is like? Do I need to cancel my existing service before signing up?

    • Twix on 24/08/2025 - 18:24
      +1

      Signup to Neptune online. Most times your existing ISP gets cancelled automatically. Contact your existing ISP if they don't email you.

      • bluemyself on 24/08/2025 - 18:35
        +1

        Cheers

        • internet-stranger on 24/08/2025 - 18:45
          +2

          Careful Exetel and tpg will charge you 30 days from the “notice” so if you just move over they will bill you another month.

          • bluemyself on 24/08/2025 - 18:51

            @internet-stranger: Thanks for the heads up!

          • brifog on 24/08/2025 - 20:43

            @internet-stranger: Quote ACCC for charging for services not provided and they will waive it.

            • internet-stranger on 24/08/2025 - 22:41
              +1

              @brifog: If the contract says you must provide 30 days notice then is not about services, it’s about the contract.

              Lots of talk about this specifically for TPG and Exetel on other forums. Lots of people raising TIO complaints as well.

              End of the day, they may refund/drop the invoice but it’s a lot of work, time and stress vs planning 30 days out.

              • bluemyself on 25/08/2025 - 09:20

                @internet-stranger: True. I've gotten a termination notice waived (for another service) and it was a bit of back and forth over about a week. I will attempt it here but probably won't push it. (Or maybe I will, I dunno)

              • brifog on 25/08/2025 - 09:28

                @internet-stranger: Not really, a single email is all it has taken for me to get a pro rata bill from both Exetel and Leaptel.

                • bluemyself on 25/08/2025 - 10:09
                  +2

                  @brifog: Yep you're right. Just got it waived by Exetel. Called them to cancel and just told them I'd like for the 30 days notice to be waived and they said yes. I was getting ready to argue so was little surprised there was no push back. Anyway, kinda proves the point that it's a stupid term in the contract.

    • spaceflight on 24/08/2025 - 20:10

      Do I need to cancel my existing service before signing up?

      That depends on your NBN technology

  • vicerum on 24/08/2025 - 19:52

    Have Neptune announced if their speed tiers are changing after mid-September? When the NBN speed changes come through.

    • Twix on 24/08/2025 - 19:55
      +1

      Neptune will have the new speeds. More details here.

  • Jigram on 24/08/2025 - 21:17
    -8

    This is expensive

    • zhenjie on 25/08/2025 - 09:23
      +1

      Who else offers the same speed and FEATURES for a lower price?

  • Lucille Bluth on 24/08/2025 - 22:29
    +2

    Their website is so quick.

    Kmart and Coles should take note.

  • pepelepeu20 on 24/08/2025 - 23:31

    Wish I had found this deal a few days sooner. Now I'm stuck with Mates for another month at $96 and 100/20. Looked at Exetel but I need a static IP and their support has very bad reviews.

    • Twix on 24/08/2025 - 23:32
      +1

      This new pricing started yesterday.

      • pepelepeu20 on 24/08/2025 - 23:40
        +1

        I'll wait another month and then switch over. Thanks for sharing!

  • krisp on 25/08/2025 - 09:21

    How does Atmosphere DNS compare to Open DNS?

  • No ONE on 25/08/2025 - 11:26
    +4

    what I find amazing is they list the active and non-active NTD port for activation. +1 for that.

  • coopzr on 25/08/2025 - 17:39
    +3

    Currently on Exetel and will be until I get my cashback. I don't host any servers but CGNAT continues to cause problems for me. Increased captchas, website bans and rate limits.

    Definitely looking forward to this deal to get my own IP.

    Fyi, this is a great deal for static IP. Ignore the trolls. Cheers!

    • bluemyself on 25/08/2025 - 18:12

      Oh so that's why I've been seeing those!? Am also with Exetel and can't remember when it started, but it was maybe a few months ago when I was seeing a lot of captchas. I haven't seen any recently but I do get these cloudfare checks before getting to certain pages — wonder if that's related.

      • Nom on 28/08/2025 - 10:48
        +2

        Cloudflare checks are not related - they pop up on normal unshared IP addresses too.

    • pencilman on 25/08/2025 - 18:56

      On CG-NAT with the new Extel One plan, and think I'm getting the increased captchas,
      but not website bans and rate limits - can you give more details?
      For me, otherwise everything working fine on CG-NAT.

      • coopzr on 26/08/2025 - 01:31
        +1

        I can't remember the site but my IP was banned. That was my first time using the site. I also remember a long time ago my IP was banned from contributing to Wikipedia because someone else was vandalising articles.

        As for the rate limits I recall a few sites telling me to slow down because there was too much traffic coming from my IP. I remember I wanted to download something from mega.nz and it told me I had to wait to reset my daily download quota. Because someone else on my IP address used up the quota already!

        I've also been having so many issues with Microsoft logins. Infinite redirects, and straight up "that didn't work, please try again" errors.

        Never had an issue on a dynamic IP before.

        • pencilman on 26/08/2025 - 02:07

          Sounds like these problems were from a while ago? - or are these more recently on Exetel?
          If current, then yes - that sounds bad.

          On Exetel I'm using IPv6 with dual stack CG-NAT IPv4 - maybe using IPv6 is bypassing these other issues.

          • coopzr on 26/08/2025 - 02:29

            @pencilman: Wikipedia was when I was on CGNAT years ago.

            Everything else has happened since I moved to Exetel with CGNAT 2 months

        • Nom on 28/08/2025 - 10:50

          Microsoft logins have some problems at the moment, I see those same issues at work and at home sometimes, and neither connection are using any kind of IP sharing. This particular one is not related to your CG-NAT.

  • Kelvin on 26/08/2025 - 09:41

    After a couple hiccoughs initially,
    all setup and working well… really really well.
    Support via chat was excellent … Thanks Murray..

    The five day trial period is what convinced me..
    Downgraded my FTTP Launtel from 1000/50 to 250/50 to make room on the NTD..
    but signed up too quickly. .. after the change.. which lead to some issues..

    For those in Melbourne.. .. its definitely worth a try..

  • xuid0 on 28/08/2025 - 08:43

    I am with Neptune for NBN and I'm very happy!

    some thoughts:

    their portal has everything a nerd could want to manage the NBN service.
    billing could use a make a one time payment option or pay in parts options?

    speedtest results: https://www.speedtest.net/result/18151746349

  • Ruprect on 28/08/2025 - 10:51
    +1

    I am a Neptune customer and I can say it's miles ahead of anything else when all things are considered. Its a good honest ISP with very helpful and knowledgeable staff should you need assistance. If you are in any sort of doubt, they have the free trial. Give them a go and see for yourself.

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