Woolies & Coles Click and Collect Workers

Mitchtastic on 15/09/2025 - 13:56

Does anyone else get annoyed by the rude staff at both Coles and Woolies who are collecting all the items for the click and collect orders?

They are always running around the store like no one else exists and cut you off/block up a whole area of isles and speed around corners. Always jumping in front of people to grab an item.

I understand they have a job to do and it is probably a rushed time constraint type of deal but they still could be a lot more courteous and safe around customers.

Or is it just a Perth thing and I'm getting cranky in my early 30s? Haha

Food & Grocery

Related Stores

Woolworths
Woolworths
Coles
Coles

Comments

  • rawm on 15/09/2025 - 14:05
    +10

    Nah, you’re right. They rush around like they’re on commission, but it’s more likely they’re under pressure to meet quotas, stressed out, and see in-store shoppers as obstacles to their real customers. Just another reason to steer clear of Colesworth - it’s not going to improve anytime soon.

    Leave a trolley angled across a narrow aisle so they have to stop, shift it, and re-adjust their scanner path. Looks like a random shopper left it, but it forces a detour - mwuhahaha

    • Munki on 16/09/2025 - 12:14
      +1

      Why stop there? I proceed to kick them when they're down.

  • Dollar General on 15/09/2025 - 14:18
    -1

    Yeah it’s annoying. Customers shopping in store are much more profitable customers than online orders so they need to do better at the balance between these two customer groups.

    • jacross on 16/09/2025 - 07:57
      +1

      This profitability assertion intrigues me. Tell me more please.

      • wombatzzz on 16/09/2025 - 08:04
        -1

        hang on …there's only so much they can pul out of their arse at a time

      • Dollar General on 16/09/2025 - 08:11
        +2

        Have a read through their ASX announcements, but short story is people ordering online are paying the same price as people shopping in store but they have to pay staff to pick and pack the order and deliver the order.

        In time, I suspect colesworth will move to different pricing for online orders, as they do with milkrun today

        • jacross on 16/09/2025 - 08:38

          Mmm that makes intuitive sense. Thanks!

        • StalkingIbis on 16/09/2025 - 10:23
          +3

          The cost to operate a shop front and theft etc would also be a pretty high cost.

    • dylanando on 16/09/2025 - 10:30

      The digital side of the business is where they’re heading.

  • AdamFury on 15/09/2025 - 14:25
    +3

    Yes. It actually makes me feel like I'm a burden shopping there if I'm honest (also a cranky early 30 year old).

  • JIMB0 on 15/09/2025 - 14:29
    +6

    Every time they block you in, drop a surprise item into the order. A 24-pack of Durex would make for an awkward customer service call.

  • MrHyde on 15/09/2025 - 14:35
    +11

    I havent found them to be rude. Pretty much every time I will interrupt what they are doing and ask them where a particular item is on the shelf. They've always been helpful taking me to the exact location and even checking on their device to see if they have stock on hand and then go out back to get me some if shelf is empty.

    Much better than Big W or Target where you can never find someone to ask for help.

    • wombatzzz on 16/09/2025 - 08:05

      my observations exactly.

    • tasty-falafel on 16/09/2025 - 13:59

      Yeah I've never found them rude, but they certainly zip around fast enough to nearly be hit by them a couple of times.

  • Ocker on 15/09/2025 - 15:02
    +7

    They all have KPI's they need to meet

  • MS Paint on 15/09/2025 - 15:36
    +1

    Must be a city thing. Never experienced this in a regional area. Less online clients and pressure I guess.

    • AsukaLangleySohryu on 15/09/2025 - 19:47

      Not just a city thing. It happens all the time at locations in regional areas.

  • Iwantthebestprice on 15/09/2025 - 15:51

    They are pretty bad! I got hit by their trolley as they came swinging around the corner to go to the next isle.

    It’s bad enough having to go do a quick shop on a Saturday when the store is packed you don’t need 5 people running around with these trolleys too.

    • jv on 15/09/2025 - 16:16

      I got hit by their trolley as they came swinging around the corner

      Just speak to the manager and ask for their Public Liability insurance details so you can make a claim…

  • DingoBilly on 15/09/2025 - 16:04
    +1

    Never experienced this in my local Westfield.

    They seem pretty chill. Might just be a local manager pushing KPI's thing vs. some manager who doesn't give a shit/happy to let its staff take its time.

    • Dollar General on 15/09/2025 - 16:16
      +1

      Nah it has got to do with which store is allocated to pick the order ready for delivery. Being in a Westfield perhaps orders are routed to another local store

  • plmko on 15/09/2025 - 16:47

    Maybe don't go during peak hours. Try mornings, just some gossiping middle aged check out workers and an empty store.

    • kiitos on 16/09/2025 - 08:08
      +1

      What would peak hours be for deliveries/click and collect? I guess evening?

  • hasher22 on 15/09/2025 - 17:36
    +2

    Go to the woolies and coles reddit subs, online reps HATE when they're part of the online team/pickers. They are apparently severely understaffed, unrealistic picking time and anything that hinders them, such as customer questions really affects them.

    The fact that coles and woolies take in billions of dollars in profit yet they can't hire more staff to make staff happy is effing questionable.

    • tsunamisurfer on 15/09/2025 - 18:02
      -7

      Just because a company is profitable does not mean they should hire more staff because their current processes are too efficient.

  • brendanm on 15/09/2025 - 17:52

    It's worse then they have 3 people standing around talking to each other in the self serve section, while there is only.ome.chexkout open and a line up. Get on a checkout.

    • Downvoter on 15/09/2025 - 19:44

      Wild typos

      • brendanm on 15/09/2025 - 21:31

        Yeah I always do that, should probably check a bit better before posting. Ah well

  • tsunamisurfer on 15/09/2025 - 18:01
    +1

    I don't have a problem with them at all.

    Their job is not easy, they are on the clock and expected to pick items in an efficient systematised manner, so if I am unlucky and they have their large trolley in front of my intended item, I will just say excuse me and grab my things.

  • Jimothy Wongingtons on 15/09/2025 - 18:03

    Could always lodge a formal complaint

    • Ade99 on 16/09/2025 - 07:39

      I am sure that will have a major impact….🤔

  • miwahni on 15/09/2025 - 20:44
    +2

    I've found the local pickers to be quite courteous and apologetic if they're blocking access to something I want. I'm not on the clock when I'm shopping and I'm well aware that they are, so they don't worry me.
    The ones that really bug me are the shelf stockers in my local Woolies, who seem to think Thursday evening is the best time to stock the freezer section. All of them at once with pallet loads of boxes that it's impossible to get around. I've had to reverse out of the aisle on occasion. Now that really annoys me.

  • ifyareckon on 16/09/2025 - 06:50

    The problem is usually worse in stores that take orders from Uber Eats/Milkrun etc. These orders have very tight time frames and it's stacked on top of the usual click and collect orders. It's actually worse dealing with the uber drivers crowding around the collection point, blocking the registers and jamming their phones in the faces of every staff member who walks past.

  • Ade99 on 16/09/2025 - 07:38

    No effort goes into selecting the latest sell by date for the salad / milk etc and if the tin is a bit dented, so be it.

  • Speckled Jim on 16/09/2025 - 08:40

    These should be fulfilled from their warehouses, not a supermarket supposedly open for personal shoppers.
    Much like scooters littering public spaces, they're band-aid solutions to confected problems.
    All about the $$$

    • photonbuddy on 16/09/2025 - 12:15

      They have dark stores (no customers) and they still stock the shelves, then pick 'n' pack orders. Seems terribly inefficient if you ask me.

      They wonder why Amazon is so far ahead in the retail game …

  • bbinc on 16/09/2025 - 08:40

    During the free 3mth trial Coles switched me to ‘delvermore’ which is a dark store. Very little out of stock items or subs. Built for the number of deliveries $19 not worth it. Just pick $2 or $4 slots when I need. Agree the in store workers get in the way, but dark stores should take the pressure off a bit.

  • Benno007 on 16/09/2025 - 08:49
    -2

    Yeah they’re everywhere at my local. I just deliberately get in their way and stay there, I won’t let myself feel rushed by them, unlike my partner who is freaking out and tugging on my shirt beside me lol

  • tabitha731 on 16/09/2025 - 09:04

    !just let them get their job done.. it doesnt pay enough to be courteous to customers! imagine having to do grocery shopping for lazy people who can't organise themselves to do a simple task of grocery shopping.. I'd be bitter too.. the pay isn't worth that!

  • Primus Pilus on 16/09/2025 - 09:27
    +1

    Yeah I find them annoying but not as much as the teenagers who stack the shelves in the evening and block the aisles. 🙄

  • Flying Ace on 16/09/2025 - 09:38

    I have never found them rude, but I do find the multitudes of click & collect trolleys to be annoying.

  • Purp on 16/09/2025 - 10:57
    +1

    my woolies always has more people working stocking the shelves than customers it seems most of the time, always dodging in and out between the online orders and shelf stockers

  • mearkat7 on 16/09/2025 - 13:34

    Rude people are rude people regardless of if they're a shopper or a worker. The workers with self awareness and common sense will try to not be a pain but others won't.

    Did it as a job a long time ago, when there was lower demand we always worked after hours to prevent interfering but as it got busier that changed. If you ever need to know where are an item is they are the people to ask, most of them will have way better knowledge of the store than any other worker.

  • sauce2k on 16/09/2025 - 14:30

    I can tell you not a single person that works at CC enjoys their job lol…every time I go collect (I've stopped now) I'm greeted by people that hate their life

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