nbn FTTP or HFC 500/50 $65/M for 6 Months ($80/M Ongoing | $90/M Ongoing with $0 Router When You Stay for 12 Months) @ Arctel

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nbn FTTP or HFC 500/50 $65/M for 6 Months ($80/M Ongoing | $90/M Ongoing with $0 Router When You Stay for 12 Months) @ Arctel
Go to Deal
Store RepTeam Triforce on 18/09/2025 - 00:45 arctel.com.au (1017 clicks)
Last edited 18/09/2025 - 09:58 by 2 other users

Hi All,

Firstly, huge thanks for the support so far!

We are back with our speed upgrade NBN promotions, with a bunch of added value for you to consider.

  • 500/50 $65/month for the first 6 months.
  • $80/month on-going on the BYO router plan.
  • $90/month on-going on the Free D-Link 245GE router plan, for a minimum commit of only 12 months!
  • Free Bluetooth Speaker for all Router plans, shipped with your router.
  • 24x7 Technical Support, 365 days in the year.
  • Free entry into Dyson give-away promotion, with on-going monthly giveaways planned!
  • Free shipping for your router.

Important Notes -

  • Router early exit fee of $179, see CIS.
  • No late payment fees or credit card surcharge.
  • 30 day cancellation notice period.

Technical Update -

  • CG-NAT opt-out for a Static IP @ $5 p/Month
  • Melbourne POP to be live by Friday 26/09 (approx..)
  • Brisbane & Perth POP to be enabled for mid-October 2025.
  • My Account functionality now available, to manage payments & view invoices.

Whilst ARCTEL is a new player in the market, the business is part of the Triforce Group, an Australian owned infrastructure solution provider.

Looking forward to winning over your business.

Internet Broadband D-Link FTTP HFC Modem Router nbn Wireless Router

Related Stores

Arctel
Arctel

Comments

  • Spizz on 18/09/2025 - 00:55
    +8

    +1 for having information and dates (even if approx) on POPs in other states.

    You may want to add your company name to the title.

    • Store RepTeam Triforce @ Arctel on 18/09/2025 - 01:45
      +1

      Thanks, has been updated.

      We already have POP’s in Melbourne / Brisbane / Perth, the team is just working to enable them for NBN traffic & also maintain our failover / redundancy.

      • ultra64 on 18/09/2025 - 07:02

        I'm located in Brisbane. Can you kindly advise how much speed/latency is affected if I switch to you without the POP enabled? I'm currently with SL.

        • Hinee on 18/09/2025 - 09:55
          +1

          Same question. Keen to make the jump - SL pricing is taking the piss.

      • Wrongguy on 18/09/2025 - 07:42

        Any POPs for Sydneysiders?

        • Store RepTeam Triforce @ Arctel on 18/09/2025 - 09:44

          Sydney is up & running!

  • PinzVidz on 18/09/2025 - 00:57
    +1

    Might be a good idea to read the title guidelines.

  • Dyl on 18/09/2025 - 01:08

    Update title for clarity ie:

    nbn FTTP or HFC 500/50 $60 Per Month for 6 Months ($80 Per Month Ongoing + Router/BYO) @ Arctel

    Add things like early payout terms for the router plan in description

    Likely easier to understand if worded as “router repayment waived for duration of promo (save $60)”

  • kevpb on 18/09/2025 - 05:52
    +4

    Switched from Superloop with Superloop making every attempt to dissuade the switch and dismiss Arctel as a new provider.

    Coming across as very credible in both threads in OzB and looking forward to giving it a go.

    • Store RepTeam Triforce @ Arctel on 18/09/2025 - 09:45
      +1

      Thank you! We look forward to the opportunity to ensure you’re happy with your decision!

  • kommy on 18/09/2025 - 06:25
    +3

    Is there a fee if we opt out of CG-NAT and go with a dynamic IP address?

    • guster33 on 18/09/2025 - 07:24
      +4

      iirc their response in the other post thread was that the static IP option is the only way to opt out of CG-NAT

      • Store RepTeam Triforce @ Arctel on 18/09/2025 - 09:46

        Correct, at this point static is the only option we offer.

      • Store RepTeam Triforce @ Arctel on 18/09/2025 - 21:30

        Hi, currently static IP is the only supported option for opt-ing out of CG-NAT.

        We are considering bringing a dynamic IP option to market, but this is in planning at present!

  • vishmanj on 18/09/2025 - 06:49
    +2

    Missed out on the $50 deal. Need to bribg that back.

  • dangerdanger on 18/09/2025 - 07:05
    +4

    Is there a 1 month cancellation notice period?

    • Store RepTeam Triforce @ Arctel on 18/09/2025 - 09:46
      -1

      We do have a 30 day notice period.

  • guster33 on 18/09/2025 - 07:13

    Signed up in the previous deal and has been a positive experience so far.

    Was connected quickly (about 10 hours after requiring escalation to nbn), tech support was good as I needed them for my activation and speeds have been solid (just ran one and got 579/53 @25ms) in RNSW, haven't really noticed slowdowns during peak hours to worry about testing.

    Whether you are okay with CG-NAT given your setup is the main consideration (you can upgrade to the static IP option to change that but it does cost $5 extra per month). Ping speed can also be a consideration for some as well.

    • Store RepTeam Triforce @ Arctel on 18/09/2025 - 09:47

      Champion, thanks so much for the feedback & great to hear you’re enjoying the service.

  • bashar20 on 18/09/2025 - 07:17

    price was $50 for nbn 500/50 a couple of days ago.

    https://ibb.co/NnFzShB5

    • Dyl on 18/09/2025 - 08:26

      That was a deal here previously

      • Store RepTeam Triforce @ Arctel on 18/09/2025 - 09:49

        That was an introductory offer, unlikely to be repeated anytime soon!

        • Brick50 on 18/09/2025 - 22:50
          +1

          You ended the deal early… seemed poor taste

          • tonester on 19/09/2025 - 01:20

            @Brick50: actually they didn't

            • Brick50 on 19/09/2025 - 07:18

              @tonester: It was definitely stopped between lunch time and 4pm? And marked as expired at that time. They must have reopened the deal but I was overseas at the time and didn’t see it was renewed.

              Lots of people were waiting until the last day as they only allowed 7 days future connection date and many of us have 30 days cancellation periods.

  • Far Cough on 18/09/2025 - 07:29

    Do me a deal on 2000 / 200

    • Store RepTeam Triforce @ Arctel on 18/09/2025 - 09:49

      Stay posted, 50/20 & 2000/200 plans coming on a BYO model.

  • vetopower on 18/09/2025 - 07:30

    Please keep the 30 day connection period. It'll allow a lot of Superloop people to switch over.

    • Store RepTeam Triforce @ Arctel on 18/09/2025 - 09:51
      +3

      Done, 30 days to changeover is being enabled!

  • Mild October on 18/09/2025 - 07:36

    Actually how to transfer? A bit tempted for the speed upgrade but not sure if I will get charged by existing provider if I'm not giving the 30 days notice period.

    • Store RepTeam Triforce @ Arctel on 18/09/2025 - 09:51

      Signup online, give us your existing AVC ID & a transfer date!

      • SBOB on 18/09/2025 - 10:01

        I did that and it didn't work yesterday ?

        Awaiting a response from the pm I sent you about it, before I attempt calling helpdesk to ask about it.

        • Store RepTeam Triforce @ Arctel on 18/09/2025 - 10:02

          Shoot me your order ID, but any issues please go straight to support (I’m not always here)!

  • Securityclearance on 18/09/2025 - 07:56

    Does the pop help with latency/speed or both?

    • Store RepTeam Triforce @ Arctel on 18/09/2025 - 09:52

      Mainly with latency, speed has been consistent across the board.

  • Stoptheban on 18/09/2025 - 08:03

    Went with them on the $50 deal. So far so good, vest thing is their 24/7 support and someone always answered the phone 2-3 minutes in (sometimes even instantly!)

    Keep this up!

    • Store RepTeam Triforce @ Arctel on 18/09/2025 - 09:52

      Love your feedback, thank you!

  • Orrelljet on 18/09/2025 - 08:39

    Will latency be an issue if I sign up with a residential address in SA?

    • Store RepTeam Triforce @ Arctel on 18/09/2025 - 09:53

      SA latency will be better via Melbourne, so maybe hold tight a week or so?

      • Orrelljet on 18/09/2025 - 09:59

        I have 3 days before my 30 day Superloop cancellation period expires so not sure I can wait, unfortunately. Maybe I’ll catch you in 6 months or so?

        • Store RepTeam Triforce @ Arctel on 18/09/2025 - 10:04

          Can’t come t on how important latency is to you, if you’re just browsing generally & not gaming.. you’ll barely notice the impact.

          Completely your decision.

          • Orrelljet on 18/09/2025 - 10:05

            @Team Triforce: What sort of latency would I see now compared to Melbourne been online?

            • Store RepTeam Triforce @ Arctel on 18/09/2025 - 10:28
              +1

              @Orrelljet: As an estimate we would say around 20ms from Sydney, which will have once Melbourne is online!

  • Store RepTeam Triforce @ Arctel on 18/09/2025 - 10:13

    Left me ask the question & come back to you!

  • reggy1 on 18/09/2025 - 10:14
    +1

    I'm attempting to sign up for BYO 500/50 plan but am unable to proceed to checkout until I have selected a modem. How to get to checkout without modem selection pls?

  • reggy1 on 18/09/2025 - 10:15

    NVM. Found the byo option by swiping across.

    • Store RepTeam Triforce @ Arctel on 18/09/2025 - 10:35

      👍🏽

    • EyyBanane on 18/09/2025 - 16:13

      Swiping across? I am unable to find a BYO option and it doesn’t let me signup without selecting both plan and modem. iOS, Safari.

  • WwDesi on 18/09/2025 - 10:46
    +1

    Anyone confirm what brand Free Bluetooth Speaker? Thanks

    • Store RepTeam Triforce @ Arctel on 18/09/2025 - 15:47

      OurPurePlanet!

  • Ivan Krazy on 18/09/2025 - 11:27
    +2

    Hi,
    I signed up on the $50 deal (to be connected next week). After 6 months it’s $90 (byo modem). Will you honour the $80 per month that is now advertised after 6 months?

    • 4to on 18/09/2025 - 13:17

      Excellent question 😊

      • Store RepTeam Triforce @ Arctel on 18/09/2025 - 15:48
        -3

        Too early to say… but we would want to make sure you felt loved to stay with us? There will definitely be some loyalty benefits built in for our retained customers :)

  • dealmaker on 18/09/2025 - 12:17

    Would you price beat another offer from alsoa newish telco?
    I am getting $66 for 6 months and $76 after

  • Flowerbomb on 18/09/2025 - 12:57

    Is the modem any good and worth while paying essentially $120 for in the 12 months?

  • Epyc on 18/09/2025 - 13:12
    +2

    I'm waiting for the $50 per month deal again on the NBN 500/50 Plan…

    • WwDesi on 18/09/2025 - 16:00

      When was this ?

  • Ruprect on 18/09/2025 - 13:45
    +7

    I prefer to stay away from ISP's that have a 30 day notification to leave. NBN stop charging the ISP the day the service is cancelled or churned away by the customer. It's a tactic to keep people from leaving but it's also a money grab. I am not as bothered by having to wait for billing date as the end of a 30 day contract. And I am more impressed by those that actually pro rata refund if you leave before the billing date.
    30 day notice ISP's tend to make me think they can let their quality slip knowing its costly for people to leave quickly or early.

    I understand that some ISP's are beholden to rules set by their wholesaler but its still a choice how they market their products to customers.

    • Store RepTeam Triforce @ Arctel on 18/09/2025 - 16:14

      We appreciate the feedback, it’s something we are definitely listening to for feedback. Appreciate you sharing.

  • hailstorm on 18/09/2025 - 14:26
    +6

    @Team Triforce @Arctel
    Can you clarify your “30 days’ notice” cancellation policy?
    Your site promises: “Reliable, affordable, unlimited internet plans. No gimmicks. Just good service.”
    But requiring 30 days’ notice to cancel even when switching providers feels like a gimmick dressed up as policy.
    There’s no pro rata refund, no flexibility, just a full extra month of billing if someone misses the timing or wants to churn due to slow speeds or poor service. That’s not what most Aussies expect from a no contract plan.
    If this is about operational costs or churn management, fair enough just be upfront about it. But right now, it reads like a hidden clause that undermines your brand promise.
    Care to respond?

    • Store RepTeam Triforce @ Arctel on 18/09/2025 - 16:07

      Hi, happy to explain - definitely around churn management. We have removed a lot of the ongoing click charges, late payment fees, credit card surcharge that you get stung with, if you stay with another provider (in some cases). In return, there has to be some loyalty back, which all we ask for is the 30 day notice, which gives us a level of commitment, noting you can leave with 30 days notice at any time!

      Keen to hear any feedback on this, we will definitely take it on board.

      • bashar20 on 18/09/2025 - 21:22
        +1

        Prefer ability to leave within the billing cycle. I avoid tpg like companies that require 30 day notification.

        • Store RepTeam Triforce @ Arctel on 18/09/2025 - 21:34

          Noted, this is something we will take onboard. We are trying to build as much value into the offering as possible, whilst protecting variations in churn - steady user bases definitely make the operation process behind supporting so many subscribers a bit easier!

          Thanks for the feedback!

          • bashar20 on 19/09/2025 - 13:39

            @Team Triforce: Also note that people sometimes cancel
            a service because they are going overseas for an extended period of time. This is where pro rata billing like ABB works best.
            2nd best is billing cycle.
            Worst is 30 days notification. Personally the last isp that I was with 30 day notification was tpg adsl2.

            Since 2020 I have been with Launtel, southern phone (agl), tangerine and more (with cba offer)

  • grog on 18/09/2025 - 16:09

    Please advise where would my customer service phone call be answered if i called at midnight Perth time?

    Would it be local.. Australia or overseas?

    Thank you

    • Store RepTeam Triforce @ Arctel on 18/09/2025 - 18:49

      Hi Mate,

      We have a call centre offshore, which are generally where calls land after hours. However our engineering & escalation teams are all based in Sydney, NSW.

      Hope this answers your question.

  • killabob on 18/09/2025 - 18:55

    I moved across and it was pretty seamless, that's the positive. Negatives however, speeds haven’t gotten past 60mb/s based in SA and PS5 seems to have lost it's way, connects to router but no internet (albeit hadn't fired it up for a while). Tried DNS fixes online to no avail so tethering when required.

    • Store RepTeam Triforce @ Arctel on 18/09/2025 - 19:02
      +2

      Hi Mate, that’s definitely not the experience you should be getting, please send through a ticket & send me the reference # in a DM.

  • john smith123 on 18/09/2025 - 22:49

    Hi,
    I've signed up with you for couple weeks now. It has been great!!
    But I just bought a new router. Unfortunately the new router can't connect with DHCP mode.
    It can work if I change it to static IP mode and use the info from the old router DHCP settings.
    Can you please advice?
    TIA

    • Store RepTeam Triforce @ Arctel on 18/09/2025 - 23:45

      Hi Mate, you should have no issue using the dynamic / automatic IP configuration. If you still have an issue, please send a ticket to support with the model details of your router.

      • john smith123 on 20/09/2025 - 00:28

        Hey mate, yeah I've tried to use different port and no luck. I've messaged the support. My new router is xiaomi BE5000 and my old router is redmi ax5. Both uses the same UI and I dont know why on the new router it would not pick up the DHCP mode.

  • Brick50 on 18/09/2025 - 22:53
    +1

    Not enough people have mentioned the 30 day cancellation term..

    • Store RepTeam Triforce @ Arctel on 18/09/2025 - 23:45
      -1

      We are hearing you, what’s the suggestion? :)

      • hailstorm on 19/09/2025 - 13:37

        Brick50's post is very clear i thought, get rid of the 30 days notice nonsense

  • croccer on 19/09/2025 - 02:35
    +1

    I don't have internet for past 4 hours and the best the tech support could tell me is he's trying to isolate. When asked what he's trying to isolate, he mumbled that he's collecting information to pass on to engineering team. There was no issue with nbn BTW. Will move to a reputable provider. Made the mistake of switching to a cheap provider.

    • lordrupertliverpool on 19/09/2025 - 07:31
      +1

      Mine is down too. It's clearly not an isolated event. Hopefully they resolve today.

    • PlaneProof on 19/09/2025 - 07:35
      +2

      Yep, mine is down as well.

  • PlaneProof on 19/09/2025 - 07:35
    +1

    @ARCTEL How long do I have to be without an Internet?

  • croccer on 19/09/2025 - 08:09
    +1

    @Team Triforce Don't tell me I have give 30 days notice for leaving. Internet outage more than 12 hours is unacceptable. The least that you can do is let us leave without hassles.

  • niniksa on 19/09/2025 - 08:12
    +3

    Technical support no one picks up the phone!!! This company is ridiculous!

  • Prospa on 19/09/2025 - 08:17
    +1

    Everything has been going smoothly since joining 3 weeks ago; until this morning, no connection for several hours now. Hopefully it gets resolved soon

  • fokmaster on 19/09/2025 - 08:27
    +2

    Same! Its been 7 hours since

  • croccer on 19/09/2025 - 08:35
    +1

    For people whose internet connection is down, can you please give the state you're in. That'll let us know if this is an isolated incident or it's affecting all customers. Let's see if it's affecting all of us. I'm from QLD.

    • Prospa on 19/09/2025 - 08:42
      +2

      Vic, Melbourne

    • PlaneProof on 19/09/2025 - 08:57
      +1

      South East Melbourne Vic.

    • lordrupertliverpool on 19/09/2025 - 08:58
      +1

      Newcastle NSW

    • carpecrash on 19/09/2025 - 09:05
      +1

      3055, Vic

    • vinnie05 on 19/09/2025 - 09:21

      Have you guys tried changing the DNS on your router to something like 8.8.8.8 (google DNS) or 1.1.1.1 (Cloudflare DNS)?

      • croccer on 19/09/2025 - 09:27

        The router is not even getting an ip address.For me at least, it's not a dns issue. I cannot even ping 1.1.1.1 or 8.8.8.8 from the router.

  • niniksa on 19/09/2025 - 08:37
    +1

    Sa

  • fokmaster on 19/09/2025 - 08:47
    +1

    South Australia

  • Store RepTeam Triforce @ Arctel on 19/09/2025 - 08:51
    -5

    Hi, would ask that you raise a case with support directly - [email protected], however please DM your service ID & we will have a look into the issue for you as a priority.

    Apologies for the inconvenience.

    • croccer on 19/09/2025 - 08:59
      +2

      Clearly everyone is affected and this is not an isolated incident. I've shared my details anyway.

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