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We normally allow orders to be held for up to **one month**. For clearance sale items, we unfortunately can’t hold them any longer than…

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Awesome, please make sure to let us know how it compares. Remember, if you're not satisfied for any reason, you have 125-nights to contact…

We do have other sizes in stock - https://www.onebed.com.au/product/onebed-essential/ However, we don't have any sizes left, as we are…

Out of stock until September 😭

Were you able to get this resolved? We haven't had any other complaints about this issue, so please let me know if you're still…

Unfortunately, we don’t currently offer weekend delivery. You *can* request a preferred delivery date or day by adding it to the…

We’re currently looking at adding a *Super King* to our range. The challenge is that with the high-density foam we use, anything larger…

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I generally recommend our Onebed X for heavier people. All our mattresses are designed to withstand 300kg. However, for longevity and…

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We have recently adopted an extremely **customer-first** policy. In the past, we had some policies that were a little more strict, but…

It's a matter of preference between foam and innerspring mattresses. Our Onebed X has a 5-zone pocket spring system if you prefer a more…

Onebed Essential, if you remove the cover, and flip it upside down, that will be **ultra-firm**.

The Onebed Original has adjustable firmness, if you prefer something more plush, use the pink foam on top. It will fit a any queen size…

Really appreciate your feedback, thanks a lot for taking the time to make the post 🫶

All our mattresses are standard Australian sizes, so if you order an Ikea double bed from Australia, any Onebed double mattress will fit it.

Our adjustable bed is rated to **300kg**. I’d recommend trying the *Onebed X*. While it doesn’t have different firmness levels on each…

The *Onebed Modular* is actually out of stock - the site just hasn’t been updated yet. You won’t be able to check out even if you add…

I hear you loud and clear. Your mattress was clearly defective, and that’s not okay. This isn’t a typical experience - you’ll see…

This will depend on the carrier. Unfortunately, without your postcode, I can't provide the information. If you e-mail [email protected]…

Believe me, that's not corret. If you're looking for an ultra-firm mattress, buy the Onebed Essential, take the cover off, and flip the…

If you're located in a rural area, you're notified at checkout and asked to tick a box confirming you'll receive a shipping quote later. If…

😂😂😂 Ok, I definitely got that backwards. Too many people saying firm, we **decrease** the firmness. Thanks for the correction.

Yep, sure thing. Just specify delivery date in the special instructions.

We donate them to the Salvation Army.

Onebed X would be the model I would reccommend. Koala also offers a return period, so if things don't work out, feel free to give us a try.

Really appreciate the feedback @ar7ist — sorry the mattress wasn’t right for you, but glad we could organise a swift pickup and issue a…

My thoughts exactly. Reporting directly to the production team, we **need** a model specifically for sleepers that perfer a firm mattress.…