SteelcaseAustralia » user profile

Member Since 09/02/2021
Last Seen 15/07/2022
Location Hong Kong

Recent Activities

Unfortunately our shipment was delayed, so Series 2 won't be back in stock until June.
25/05/2022 - 17:42
Because it isn't manufactured in APAC and is thus much more complicated to import. It is on our long-term radar, but probably not something...
25/05/2022 - 14:06
It depends on which item exactly and how far out it is from arriving. Send an email to [email protected] and we will see what we can do.
18/05/2022 - 23:54
All of the Gesture sold under this link come with adjustable lumbar: The Gesture under this link...
17/05/2022 - 12:23
Can you send a DM with a screenshot of what you see on the /cart/ and/or shipping page? It should be available for free self pickup in...
17/05/2022 - 09:59
We don't have a box for it to ship fully assembled in AU at this time, so it would be flat packed. Depending on where it needs to be...
16/05/2022 - 18:39
In Sydney/Melbourne using self pick-up or White Glove local delivery they come pre-assembled, but if we need to ship to NT it would be flat...
16/05/2022 - 18:24
Think chair's back feels more soft since it's a mesh finish, and the padding on the seat is a bit thicker (though also firmer). Think has 1...
16/05/2022 - 14:27
Hi Sammyboy, All of the Gesture sold under this link come with adjustable lumbar: The Gesture...
16/05/2022 - 14:11
We have a central CS team that coordinates with our local (Steelcase AU) team in Australia. We also have 2 3rd party logistics providers we...
16/05/2022 - 01:12
The platinum frame option is an upcharge over the black frame option.
15/05/2022 - 22:49
It will be 20% off storewide, so they will be on sale, but not at the same rates.
15/05/2022 - 18:49
In the 2nd week during our 20% off storewide promo, starting 5/23. Please note that we due to overseas shipping delays we will likely only...
15/05/2022 - 13:29
Hi, both Series 1 and Think have a comfort dial that allows you to adjust the tension on the back, but don't lock in place.
15/05/2022 - 12:32
You would need to contact our customer service for a custom quote on that and lead times would likely be quite long, as we don't normally...
15/05/2022 - 10:31
Yes, we don't currently open the showroom on the weekend, but you can book a showroom visit during the week directly here:...
15/05/2022 - 09:43
We would still support warranty on any product we send out to customer, however if you damaged the product by installing it improperly or...
15/05/2022 - 09:34
Leather is real leather. New Black Henry and Medley Grey Brown are both fabric.
15/05/2022 - 09:28
Leather w/headrest in stock in both regions. Also we should be allowing delivery from Sydney to Melbourne using the "Standard Shipping"...
15/05/2022 - 00:29
We typically assemble the chairs for you when picked up, so you can take the dimensions from the tech specs on the product pages.
14/05/2022 - 23:42
The headrests were just ordered and unfortunately won't be in market for a few months. However, we are planning to sell the headrests as...
14/05/2022 - 17:58
I just did a test on Series 1 and it let me add in. If you are still having problems can you message [email protected] with your exact...
14/05/2022 - 01:46
We don't currently offer customization options for end-consumers in AU, as our ecommerce operation is still quite new, though we are...
13/05/2022 - 23:25
1. We allow guest checkout. So long as you signed up for the newsletter you should get the code emailed to you. 2. Yes, both local delivery...
13/05/2022 - 23:15
That should be this one:
13/05/2022 - 22:03
Both Think + Leap are v2 models. On our store we only sell the v2, because v1 have been out of production for quite some time.
13/05/2022 - 22:00
This is stocked in Australia in our Sydney + Melbourne warehouses.
13/05/2022 - 21:58