soniclicious » user profile

Thank you haha, exactly. Appreciate the support! :)

Wow that is crazy. I would be lodging this with the TIO (www.tio.com.au). It is free and they will ensure Vodafone honours their offer for…

It would seem to be a TPG Telecom customer (across any of their sub brands - Vodafone, TPG, Lebara, Kogan, iiNet, Internode, Felix). Given…

You're welcome, that's a great phone and deal! Feel free to share this post around :)

Yes, I have found their internal complaints process to be poor. Try live chat once, if nothing then TIO it. The best part is they will give…

Nope.

Update: Since my last post, TPG Telecom has now formally accepted the disclosures as whistleblower complaints and appointed an external,…

Perhaps you can go to the TIO and get a pro-rata refund for the remaining 6 months, given the circumstances. Plenty have done that before…

Public correspondence and via the Senate said over 6,000 devices cannot be updated at all and need to be replaced.

It doesn't say no haha, give it a go. TPG/Vodafone's website says it is not limited to their customers only - regardless of your provider…

If you or someone in your family has an older phone and received an SMS about emergency calls, it’s worth checking this. Especially for…

Vodafone/TPG have confirmed on their website that low-cost or no-cost replacement mobile phones are available for customers whose devices…

Crazy times lol

What you’re referring to is the first, initial TIO complaint in July 2024. That matter was closed without Vodafone supplying its banking…

No issue, I’m not questioning Roy Morgan’s credibility. Roy Morgan’s research does identify correlations between brand trust and…

@siresteelhell wouldn't surprise me tbh

Indeed @Koalabeer

Thank you @Koalabeer, appreciate the kind words. Yes it seems to have gone personal with them. I am simply looking for resolution to my…

To clarify, there are two separate TIO matters, and this distinction keeps getting lost. First TIO case (closed): I have already won a TIO…

Respectfully, I dispute your claims and allegations. For those reading, my response is below: • Account timing I did not sign up to…

Action is being taken. • The TIO has referred the matter and Vodafone’s conduct to its Systemic Issues Team for further review and…

That is not correct but you’re free to speculate. Regulators deal in evidence, not stories. I’ll leave it there.

On Roy Morgan: Roy Morgan measures brand trust and sentiment. That’s fine and useful for perception tracking. It does not assess…

I’m not making a character judgement there, I’m describing conduct and its timing. Saying it’s “inappropriate for a CEO to contact…

I’m not going to DM documents to individuals on a forum to “change minds”. The evidence is already documented and has been provided…

Brand trust surveys measure perception, not compliance. Roy Morgan doesn’t assess whether a telco: • maintains accurate internal credit…

Before going to the TIO, I contacted Vodafone multiple times, engaged their internal dispute resolution process, and was repeatedly told -…

A few clarifications, because you’re mixing timelines and motives. • I didn’t “sign back up” after the dispute - I was already a…

It’s a discussion forum, not every post has to be a bargain for every person.

Journalists and regulators don’t spend months verifying 'made up' stories. That’s why this is being looked at formally. That’s your…