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New Super Luigi U Wii U, Pokemon White/BLACK Version 2 DS $10 ea + Other $10 Games @ TGG

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New Super Luigi U Wii U, Pokemon White/BLACK Version 2 DS $10 ea + Other $10 Games @ TGG
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[Deactivated] on 19/11/2013 - 06:06 thegoodguys.com.au (10108 clicks)
Last edited 19/11/2013 - 13:05 by 2 other users

Bargain of the morning is here for the gamers (I am not the gamer…hahaha).
I cannot believe it they are so cheap for very good games. delivery is only $2.
Many good quality games to choose from PS3/Xbox/3DS/DS/PS VITA
other bargain games $10 ea

Some highlights include:

360

Black Ops 2
Medal of Honor
NFS Shift Unleased 2
Batman Arkham City
LA Noire
Halo Reach
Battlefield 3 or the limited edition
Prototype 2
Halo 4
Max Payne 3

PS3

Batman Arkham City
Portal 2
Battlefield 3
Black Ops 2
LA Noire
God of War 3
Max Payne 3

Wii

DS/3DS

Vita

Credit: skooter

Edit: Since Lugi U has already sold out, replaced the link to the main promo page.

Gaming DS Game Nintendo PS3 Game Video Game Wii Game Wii U Game Xbox 360 Game

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The Good Guys
The Good Guys

closed Comments

      • wtfnodeal on 05/12/2013 - 14:01

        no the shipping costs should be partially refunded to be fair, i.e. $2 divided by no. of games you didn't receive

    • wtfnodeal on 05/12/2013 - 13:59
      +16

      are we going to receive this email about the $40 gift cards "unfortunately we a unable to source more gift cards from our suppliers", please accept our apologies.

      • sparkles on 05/12/2013 - 21:52

        This made me laugh….because you just never know.

  • Lysander on 05/12/2013 - 14:10
    +14

    For those who want to let TGG HQ know what they think about the management of this mess, e-mail [email protected]

    You can also call 03 9330 5300 - it is their HQ

    I have refused a refund and insisted on performance of the contract. I will also return the refund they made against my will.You can send money with your order number via PayPal.

    As some people have managed under Australian contract law they have to deliver the goods or give a refund PLUS damages which is the difference in money needed to obtain the goods elsewhere.

    I did doublecheck this with a lawyer yesterday and it also makes sense.

    • Cheap Skate on 05/12/2013 - 14:31
      +1

      Good post, thanks.

    • Scaregdearimasu on 05/12/2013 - 15:00
      +1

      Thank you for this post good to see some people will stand for their consumer rights.

    • AnophthalmiaCervidae on 05/12/2013 - 16:04
      +4

      under Australian contract law

      The terms of the contract which you entered into (when clicking I have read and agree to the terms and contitions, if you did read the terms and conditions) allows the Good Guys to cancel the order for any reason.

      "Refusing" the refund means you will just take longer to get your money back (which will inevitably happen).

      If you stand fast and continue to "Refuse" the refund TGG could just ship whatever game they can get their hands on even if it isn't the game you actually ordered (or as some people have received, just ship an empty game case). As the item does not match the description under Consumer Law all you would then be entitled to is a full refund, not any damages and you can not force them to replace it.

      Damages = difference in money needed to obtain the goods elsewhere is bogus.

      Don't ship game and refund the money - you are in exactly the same situation as you were before the sale (minus a couple of weeks interest on the money they have held). The only damage is to your ego as you thought you were getting a really good deal and now you are not.

      Unless you ordered thousands of dollars worth of games $40 is more than compensation for the lost interest on the order funds and it is likely that any court would agree.

      Good luck to you and your Lawyer but in my opinion (though I am not a Lawyer) I think you are wasting your time and should just accept the refund and move on. Complain to everyone (TGG, ACCC, Consumer Protection, whatever) if it makes you feel better but it is not likely to make any difference.

      • wtfnodeal on 05/12/2013 - 17:35

        what if Broden has contracted to resell them to another retail store like EB games for $20 each? that means the damage is loss of $10 profit on each game?

      • Scaregdearimasu on 05/12/2013 - 19:31
        +2

        Ianal but I would think Australian law would over rule any "contract" TGG have made these are consumer rights just like stores can't revoke our return rights they can put up signs that say they have a different policy but they must follow the law.

        Besides if TOC is anything like TOS (tos has been over turned multiple times because just because you put a box that says you read it Nearly no one has actually read it).

        • HomeAlone on 05/12/2013 - 19:41
          +2

          This is correct. The laws were created to protect consumers and the seller can't just get out of it by drawing up some dodgy contracts.

      • Lysander on 05/12/2013 - 20:39
        +2

        Companies can write whatever they like in their T&Cs - that does not mean they are valid.Sometimes the T&Cs are wishful thinking by the companies and as long as people just believe that T&Cs are above the law of the land they get away with it. What you say makes no sense as if you were correct people could just revoke contracts unilaterally. Optus tried the same with me with their tablet some years ago -I refused and in the end they had to give me a Dell for the same price. Another customer just believed their story and left with a refund. Sometimes it pays to insist on your rights.
        Contracts exists and are made for a reason - if one party could simply vary or revoke it willy nilly why would people bother to make them. They exist to provide certainty to the parties to the contract. I will refuse and take my chances.

  • rukia on 05/12/2013 - 14:12
    +3

    Just got one PS3 game in the mail delivered by Star Track express from Auburn store. Game case is smashed up and held together with sticky tape. Sticky tape is taped onto the game cover insert, so removing it pulls off some of the picture. Not impressed at all, but at least the disc is ok (apart from two large fingerprints.)

    Will be interesting to see what the condition is of the other part of my order, whenever it turns up.

    • Circly on 05/12/2013 - 14:23

      wow

    • Heizenberg on 05/12/2013 - 14:24
      +4

      could you post a photo? cause that sounds rough

      • Cheap Skate on 05/12/2013 - 14:32

        What title was it?

        • rukia on 05/12/2013 - 14:32
          +1

          Twisted Metal. Will post a photo in a min

        • rukia on 05/12/2013 - 14:37
          +6

          Here's photos after everything was removed from the case.
          http://postimg.org/image/i3f4l86ul/
          http://postimg.org/image/lyqscj6vj/

        • Heizenberg on 05/12/2013 - 14:46

          that is nuts. because its a clearance and the good guys clearly oversold their stock I could accept products that are slightly damaged (ie scratched or dented case)but that is ridiculous

        • megatallica on 05/12/2013 - 14:47
          +2

          as long as the insert and innards are ok, I would just swap out the case.

        • rukia on 05/12/2013 - 15:33

          Yeah that's what i did

  • Lysander on 05/12/2013 - 14:16

    I did complain to both the phone people and sent an e-mail, too.I think they more people call them and e-mail them the better the chances for a positive outcome as the people behind the e-mail are higher up the chain and also include the legal department who would know that they are in breach of contract. That's what I was told by HQ so I assume its right. If they do not react I am sure ACA will jump at this story - there is so much lovely info on this out here now. ;-)

  • BrenConstantine on 05/12/2013 - 14:21

    Has anyone else got a refund without getting any games :/ my local postie has just been and it wasn't a game from good guys another game I ordered elsewhere about a week ago

    • rukia on 05/12/2013 - 14:22
      +1

      It may not be the postie. Could be Star Track Express or Couriers Please.

      • BrenConstantine on 05/12/2013 - 14:27

        Here is hoping as my order was allocated to auburn store where as my cancelled heartgold was coming from casula

        • megatallica on 05/12/2013 - 14:43

          My order is coming from Auburn, they dont have any Heart Golds :(

        • watty on 05/12/2013 - 16:09

          No chance of HG or SS anywhere, I haven't heard anyone getting a copy here as well (I could be wrong)

        • megatallica on 05/12/2013 - 17:52
          +1

          The Game is out of Print, it is a legitimate Clearance Item, so unlike black and white that are still being produced, its harder to get copies of gold and silver. Thats why people aren't getting any.

  • megatallica on 05/12/2013 - 14:45

    So with people in sydney Metro, are they delivering via star track? if so, did anyone get any emails or tracking numbers?

  • Scaregdearimasu on 05/12/2013 - 15:02

    I've only received one generic email for one order (don't know which one as the email doesn't specify which order) which says they're cancelling and refunding and I've a received the refund email from paypal so does that mean my other order is being fulfilled?

    • megatallica on 05/12/2013 - 15:04
      +1

      how much did you get refunded, if it was the total amount then no, if you didnt then yes

      • Scaregdearimasu on 05/12/2013 - 15:10
        +1

        I'm skeptical since the order that didn't get a refund is luigi U and I don't think anyones getting a hold of that one.
        Refund of $12.00 for "ps3" (actually uncharted 3 which sits on the shelf at the store nearest to me this morning) Hopefully I can use the giftcard to purchase that title.
        But if I don't get Luigu U they'll be having some complaints at the ACCC and fair trading and all the offices I can get a hold of.

  • blankedboy on 05/12/2013 - 15:39
    +5

    Just got an email from Paypal saying I've been refunded $82 from Good Guys. Never had any phone calls from them, only confusing emails that contradicted each other, and no one ever contacted me to ask if I wanted a refund or wanted to wait for the games. They are an absolute shambles.

    Total failure by their customer services/social media team on every single level.

  • uclee on 05/12/2013 - 16:01
    +3

    I've been told stores will eventually be getting these games back in stock.
    You have every right to refuse the refund and they will need to honour your order once stock arrives.

    • x-ray on 05/12/2013 - 16:04

      Did the good guys tell you this?

    • Heizenberg on 05/12/2013 - 16:13
      +4

      how do we go about refusing refunds? cause theyre being done automatically

      • megatallica on 05/12/2013 - 17:50

        If you paid by credit card or a savings account, you can put a block on TTG from making any transactions on your account. If it was PayPal, your out of luck, PayPal works on a different Set of principles since they are international, and you are obliged to accept the refund, Thats their "end all" solution.

  • watty on 05/12/2013 - 16:13
    +5

    I just read a comment on facebook of some guy purchasing $800 worth of "christmas gifts" on the same day of this deal. He got the same treatment as us (buyers from the game clearance) so I'm assuming he brodened the game. I guess that's a good sign that brodens didn't get anything.

    • BrenConstantine on 05/12/2013 - 17:59

      Well the more brodens that miss out the better

      • watty on 05/12/2013 - 18:53
        +5

        Yep. Also, I checked the comment again and it magically disappeared. TGG are going out of their way of trying to erase all traces of their game deal, real dirty.

        • Cheap Skate on 05/12/2013 - 19:27

          Yeah, I had a look for the post and couldn't find it. This social media white washing is ridiculous.

  • daveyyy on 05/12/2013 - 18:08
    +4

    I found a copy of modnation racers (ps3) at goodguys noarlunga, which was one of the games the goodguys were not able to send me. I asked how much modnation racers was and got told $23 on clearance, I explained to the person at goodguys noarlunga that I had missed out on that game in the game clearance sale and asked if they could possibly sell it for $10 as that was the price I had originally purchased it for, the salesperson said "nope, can't do it at that price because it has different packaging" (looked the same to me).

    • [Deactivated] on 05/12/2013 - 18:23

      i ordered at 9.30/10am and got mod nation racers.

      • daveyyy on 05/12/2013 - 18:31
        +4

        Lol, I ordered at 8:16am.

  • stumo on 05/12/2013 - 18:18
    +10

    Yay, now I'm getting tgg spam to my PayPal email address. Could this deal get any worse?

  • Toaster on 05/12/2013 - 19:26
    +3

    Got my refund, so hopefully others get theirs quickly too! Now just waiting on that elusive $40 voucher…

    I'll be pretty cut if they get Luigi U back in stock now, after that email said they've exhausted all ways to try and get it….

  • Danstar on 05/12/2013 - 19:48

    Got call. Will receive halo 4 and Mass Effect 3,

    but not my other games I ordered… :(

  • DragonShadow on 05/12/2013 - 21:23

    Got my $12 refund today for Soul Silver and the postage, no sign of the gift voucher though. Anyone got their voucher yet?

    • chichi on 05/12/2013 - 21:29

      Not yet.

      I just checked my account and my two outstanding games are still listed as on back-order. I wonder when they will be sent?

  • Dazza102 on 05/12/2013 - 21:45
    +12

    I want to remind people that for the future - vote with your wallet.

    I've got a wad of pineapples in my wallet waiting to purchase a new dishwasher - I won't even consider visiting the 'good guys', both its online site or my local bricks and mortar store.

    Don't post or vote up TGG deals, because even it seams like a good deal - chances are its still being ran by a bunch of amateur muppets who can't deliver the goods.

    And finally, share your experience with friends, family, co-workers and internet buddies.

    Total shamble, never again will these stooges get another dime from me.

    • pegaxs on 06/12/2013 - 19:10

      And dont forget to revoke your positive vote if you voted for them… I dont want this showing up with 300+ upvotes on possibly the worst handled internet sales campaign since Broden bought all the worlds supplies of PS3's

  • Innamura on 05/12/2013 - 22:15
    +1

    Hi Guys,

    Like many others, I had an email from TGG saying that my 5 vita games were dispatched last Friday (29th Nov). It's now Thursday and I haven't had anything in the mail from TGG. How long does it normally take for TGG to send stuff by snail mail?

    Also had a notice for Temando yesterday saying that a separate package was picked up today but there was no calling card in the mail. I am worried that the courier might have dropped it off at the front of my apartment block. Does anyone know how long it takes for the courier to perform the drop off, from the moment the Temando says "picked up". My Courier's Couriers Please, and the pickup shop was Penrith and I live in Sydney's inner west - Strathfield.

    • rukia on 05/12/2013 - 22:28

      Did you try puting the consignment number in the Couriers Please website? It might have a bit more info than Temando does

      • Innamura on 05/12/2013 - 22:45

        Thanks! I tried that and it says:
        "2:28 pm 9001 (SYD) 1 item has been transferred to 0048 VACANT"

        You wouldn't by any chance know what that means would you?
        Would you also happen to know about snail mail times? Wondering if I should call about the order dispatched last week..

        • rukia on 05/12/2013 - 23:16

          No idea what that 0048 thing means. Have a look tomorrow after 9am and see if its changed again.
          Snail mail can be really slow at the moment with christmas approaching, so give it a few days extra if Australia post are delivering anything.

        • Innamura on 05/12/2013 - 23:31
          +1

          Good point, I completely forgot that it's Xmas shopping season. Will check again tomorrow and keep the thread posted just in case others are looking for the Same info. Thanks rukia

    • Dominus on 06/12/2013 - 17:10

      My Temando thing says my game was delivered and signed for by RETURNED, which I have deduced means that they shipped it to Canberra where I live, decided they couldn't deliver it and didn't bother to contact me, and then sent it back to Sydney.

      Not at all happy about it - at least Australia Post have the brains to use the included phone number and ring you to confirm an address if there's an error, and I've never had a courier company not even bother to leave a non-delivery slip and a few day's grace before returning a parcel.

      I know this isn't specifically the good guy's fault (unless the stuffed up my address), but it really is just the final nail in the coffin for this whole damn deal!

  • Pups on 05/12/2013 - 22:19
    +2

    I don't want a gift card I am not going to let them buy me with $40 gift card they can keep it and spend it on customer service training because they surly need it.

  • watty on 05/12/2013 - 22:24

    I noticed the one dispatch notice I got from TGG said "received" under each game. I have not received anything, should I be worried?

    • blankedboy on 05/12/2013 - 22:32
      +2

      I had the exact same thing in an email from GG two days ago, which made me think that I'd be receiving all of the items I ordered. Wrong! Today I got the Paypal notification saying I was getting refunded for 8 of the games I ordered.

      I think the "received" under each game on the "invoice" just means the store got an order for that item. They then fail to fulfill the "received" order and you just get disappointment and a refund.

      • watty on 05/12/2013 - 23:21

        I ordered the pokemon black which was on the list. Hope this isn't the case :(

  • Rollingball on 06/12/2013 - 00:03
    +2

    I received a dispatch notice and mail from Temando regarding my games. No package arrived today, however, when I to track my item, I was presented with this: http://i.imgur.com/MWMsMNn.png

    Has this happened to anyone? I have checked my mailbox and its definitely not there. I have no idea what to do now.

    • megatallica on 06/12/2013 - 00:19
      -6

      was the package in the mail box?

      • Rollingball on 06/12/2013 - 00:21

        No. I did check the mail box and it was not there.

        • Circly on 06/12/2013 - 00:29

          It says someone signed for it… Wasn't you?

        • Rollingball on 06/12/2013 - 00:32

          Wasn't me or anyone in the household. Apparently the person who signed was named 'Mailbox.' Well, it wasn't my mailbox.

        • sparkles on 06/12/2013 - 01:22
          +12

          I'd be more concerned how your mailbox grew arms and signed his name. Because that's pretty amazing.

        • BrenConstantine on 06/12/2013 - 01:24
          +2

          A walking ,talking ,autograph signing letterbox ? Shut up and take my money ! XD

    • Innamura on 06/12/2013 - 09:28

      Have you tried calling couriers please directly with your consignment number to report that the parcel was never received?

    • Innamura on 06/12/2013 - 12:28
      +1

      Hi Rollingball,

      Couriers Please should still have your parcel. try ringing them up with your consignment number and organise a pickup from their depot? They have a rule that only the sender (TGG) is allowed to change the delivery address and the receiver has to contact the sender to make an amendment to the recipient's address.

      I just received an email saying that Couriers Please attempted delivery and would like me to call up to organise:

      1) re-delivery; or
      2) pickup at depot

      I chose to do a pickup. Hopefully that helps your situation.

      • zzyss on 06/12/2013 - 13:48

        I cheated. I requested a redelivery from their website even though they didn't leave a card (they couldn't have, it was missing the unit number). It still worked.

    • Dominus on 06/12/2013 - 17:11

      Mine was also allegedly delivered but was signed for by RETURNED and I think it is now just back in Sydney. Nobody buzzed my apartment or left a parcel slip, and our mailbox is locked/secured so I've got no idea what happened to my games :-/

    • [Deactivated] on 09/12/2013 - 13:57

      This happened to me as well, I check the tracking number provided from couriers please, and suprise it's signed for "DOOR", but nothing outside my front door :(

  • BrenConstantine on 06/12/2013 - 01:23

    Has anyone who ordered more then one order recieved 2 separate refunds or just one refund ? As I recieved $12 bu am more then sure that $10 is missing from another order

    • carolinehaf on 06/12/2013 - 01:28
      +2

      Hey mate,

      Yea I got two separate refunds… one was for a full order of 2 games, and one was a partial refund for not supplying 2 of 4 games… both including shipping. It took about an hour between both refunds, and I paid with paypal for both.

      • BrenConstantine on 06/12/2013 - 01:34

        That is interesting ^^ my 2nd refund hasn't appeared at all and it's been several hours

        • carolinehaf on 06/12/2013 - 01:38
          +2

          Not in junk mail?

          Wouldn't be surprised if they're still processing them… OR you may be lucky and end up with the games on your doorstep instead :)

          And then Mr. Mailbox will sign for it instead of you…

        • BrenConstantine on 06/12/2013 - 01:43

          Heres hoping :S are all online game sales a nightmare ?

        • carolinehaf on 06/12/2013 - 01:56

          Not usually… but other people here will be able to say better than me! Just a bad combination of ridiculously cheap and popular games, no limit per customer and the lack of real time stock updates :/

      • watty on 06/12/2013 - 08:12
        +1

        It's been a few days and my second order has not been refunded lol

        • BrenConstantine on 06/12/2013 - 08:33

          Ugh

        • Scaregdearimasu on 06/12/2013 - 08:33

          same wonder what that means probably should give them a call and find out. wish they were more communicative with whats going on.

        • watty on 06/12/2013 - 09:35
          +1

          I contacted them and was told that someone will call me back in a few days with more information x_x

  • Snatcher on 06/12/2013 - 08:26
    +4

    What a mess…..all the bad stories. First it was the TGG f*** up, now it is the deliveries. Wonder how this will end. People not getting there games even though they have been marked as received/shipped. I am in the same boat btw..

  • rukia on 06/12/2013 - 09:06
    +2

    Just got a refund for my 2nd order. The first order was refunded around midday yesterday, so they seem to be refunding orders one at a time.

    • Scaregdearimasu on 06/12/2013 - 09:08

      hmm unusual thanks for the update I'll probably be getting a second one too as it's Luigi U speaking of which has any actually got a Luigi U yet? and also of note they refunded my second order first maybe they're going down the paypal recent transaction list and doing refunds in that order.

      • FuzzyWombat on 06/12/2013 - 10:08

        This is the reply I got when I refused the refund and gift card for failure to supply Luigi U and said I would wait as long as it takes.

        "Thank you for your patience and understanding through this issue.

        However unfortunately the supplier has advised us that we cannot source us any more copies of this game, and we cannot source them from other retail centres, who may have copies remaining.

        Again, we sincerely apologise for any inconvenience this has caused you.

        Kind regards,

        Customer Care
        The Good Guys
        1300 466 348"

        • Scaregdearimasu on 06/12/2013 - 10:17

          if your able to respond ask them Why they can't source them from other suppliers or ask why they aren't doing the Refund plus the difference to acquire from another store giving a gift card is nice but doesn't help you purchase the item you were in a contract with them for.

  • carolinehaf on 06/12/2013 - 09:20

    A question to anyone that has received orders… did you definitely get a temando shipping email? I received an email from the good guys saying the items were shipped but nothing from a courier or anything else… was wondering if I'm supposed to get an email from the courier too?

    • rukia on 06/12/2013 - 09:24

      My first order had a shipped email and nothing else. It arrived by star track express.
      2nd order had the temando shipping email. So they are using a few different ways of postage. No idea why.

    • Third_Gear on 06/12/2013 - 09:28

      No Temando here - just regular post. Will likely be the same for you so watch your post box.

    • Innamura on 06/12/2013 - 09:31

      My first order was a TGG email saying that my games have been despatched. That was last Friday, and I still haven't seen anything in my mail (electronically or snail mail).

      My second order is a temando email saying that my courier's Couriers Please.

    • zzyss on 06/12/2013 - 10:05

      I think Temando / Couriers Please is the NORMAL shipping method if weren't for the clusterf**k. The other shipping options I think were used in the wake of the problems to try and cope with the mess.

    • carolinehaf on 06/12/2013 - 12:14
      +2

      Just an update, Star Track Express turned up at my door just now with Pokemon black 2 and white 2… brand new and sealed Australian stock in a box from Moorabin store.

  • AmericanDad on 06/12/2013 - 09:58

    I have only placed an order for two games and they are supplying both, but I have not received ANYTHING from them at all re sending out the order. Seeing a lot of people here at least have their orders dispatched I am getting very worried.

    • carolinehaf on 06/12/2013 - 10:38

      Well having said that, I only got the good guys dispatch email after getting the refunds yesterday so they're probably still working through them, if that helps :)

    • rukia on 06/12/2013 - 11:06

      Don't panic yet. I got another dispatch email not long ago, so they are still sending things out

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