WARNING STAY AWAY FROM DSE

[Deactivated] on 30/06/2014 - 16:12
Last edited 04/07/2014 - 02:29 by 1 other user

Never ordering from DSE again, used to work for them too what a disgrace! - below is what was put in ACCC complaint I have made I had character limit of 1500 so had to keep to limit

Ordered 11 game pads put in my 1st order got cancelled reason given that account holder name didn't match card holders name - my account, my brothers card. I put in 2 orders this way thinking system error rang DSE spoke to K. who explained the issues .3rd order was made through my mums account & card showed payment had been taken only to later be cancelled except now no stock. I spoke to P. reference number 6460790 the next day and she assured me that because of everything that had happened that once there was stock available( I was told that stores no stock) to call and she would put the order through at sale price, I asked for her employee number and only given reference number she said that once they had stock to call her personally and she would take care of it, and that she was not leaving anytime soon. So I rang Burwood store yesterday and my friend even went and saw with his own eyes they had stock level of four which is still the case. I rang DSE today on 1300 366 644 and after being on hold for 1 hour spoke to a lady would refuse to give me her name and she said they could not put the order through because they were separate to stores, I asked to be put through to ''team leader'' and I was told that P. was on leave. After threatening ACC/FT she said she would contact Burwood and spoke to Lance and organise only one for me I was put on hold only to be hung up on. On top of all this still no refund

Mod: Removed personal information.

Update: Called K regarding my other order DSE batteries was told that eBay orders were separate and was given 2 numbers to call A direct number to EBAY! good luck to anyone who ordered batteries lucky I paid through PayPal

Update: 04/07 - Thought I should mention refunded after waiting 1 week!

Electrical & Electronics

Related Stores

Dick Smith / Kogan
Dick Smith / Kogan
Marketplace

Comments

  • andy19363 on 30/06/2014 - 16:19

    oh….

    • Sirocco on 02/07/2014 - 09:12
      +10

      LOL OP I would hang up on your aswell… my gawd

      • telljoolz on 04/07/2014 - 10:46

        what did op do wrong?

    • hotair on 04/07/2014 - 21:30
      +2

      Yes, Stay away from DSE online shopping.

      I bought a printer from DSE eBay store on 30/6/2014. The estimated delivery date is 4/7-8/7/2014. So far, no indication of item posted out. I emailed them asking when they will post it out. No reply at all. I am prepared for a Paypal claim for this purchase.

  • [Deactivated] on 30/06/2014 - 16:20
    +17

    why did you need 11 game pads??

      • Aceboy884 on 30/06/2014 - 16:22
        +27

        No, whatever the reason he needed 11 game pads, if it's for sale

        What won't the order be honoured?

        • Briefcase Mong on 30/06/2014 - 22:07
          +1

          definitely hence all consumers have rights

        • lplau on 02/07/2014 - 08:47
          +7

          Yea even Brodens have rights!

    • cuteseal on 01/07/2014 - 00:13
      +9

      Broden strikes again!
      https://www.ozbargain.com.au/wiki/broden

  • Woodyg22 on 30/06/2014 - 16:23
    +2

    They sold me a chromecast box with no chromecast in it the other week, I wasn't happy when I got home and they were hardly apologetic for their mistake when I called them before I went back. They didn't even check to see if they actually had the chromecast dongle (took them 15 mins to find it) when they told me I could come back and get it straight away.

  • Costanza on 30/06/2014 - 16:24
    +1

    Have some consideration for the lady named and remove her name and possible medical situation.

  • ozeebee on 30/06/2014 - 16:24
    +25

    Just because you had a bad experience doesn't mean everyone else needs to stay away…

    I've ordered through DSE before with no problems, placed an order again over the weekend. Mind you, I don't buy excessively like you.

    Who needs 11 gamepads anyway? Are you such an aggro gamer you need almost one per month?

    • [Deactivated] on 30/06/2014 - 16:26
      +28

      yep, he throws them away when he can't get past a level or get's pwned online. then warns others STAY AWAY FROM THAT CONTROLLER!

      • theclearout on 02/07/2014 - 22:37

        You made me log in just so I could +ve vote you…………aargh

  • p1 ama on 30/06/2014 - 17:52
    +21

    Some people don't understand that just because something is on sale doesn't mean they are entitled to it at that price.

    I'm not a consumer law expert, but I do know that prices, whether they be sale prices or even normal prices, are simply invitations to treat, that means they are willing to sell you a specific item at a particular price. They don't have to sell it to you for that price. It is their item and they are allowed to make that decision.

    Basically, if you walk into a store and act like an idiot, they have the right to sell you nothing and there's nothing you can do about it because there is no law which says that if you have the money, they have to sell it to you.

    Think of it as yourself putting an ad up on Gumtree, you don't like the buyer, you don't have to sell. Plain and simple, it's the same for stores.

    The faster you learn that, the better time you'll have bargain hunting, there's a specific entitlement mentality which makes bargain hunting quite frustrating. But do tell me OP, what makes you think you are entitled to the controllers at that price?

    Because, according to the law, you aren't.

    Also, why stay away from DSE. What have they done wrong? You have your money. There's nothing they've done to wrong you, you're simply annoyed you didn't get a bargain.

      • p1 ama on 30/06/2014 - 19:27
        +3

        So? Just because someone says something doesn't mean they have to do it for you. Stop being a sore loser.

        No I am not associated with DSE, I just don't like people who whinge and whine when they miss out on a bargain, because none of us are entitled to any bargains, it's all a game and sometimes we win, sometimes we lose.

        That's the spirit of bargain hunting, it's the spirit of any sport. It's called being a good sport. It's just like how I dislike sportsmen who blame losses on others (e.g. bad refereeing…etc.)

        • omniX32 on 30/06/2014 - 22:35
          +1

          in the sportsman's defense, I have seen some very bad refereeing on occasions

          in this situation, I really don't care about buying 11 controllers.

        • someguyhere00 on 01/07/2014 - 00:10
          +22

          Well if OP has evidence that a lady there said she will do it then she should honor that. in regards to you stating above about not being a law expert i would agree. I'm pretty certain if they advertise for a price they have to sell it for that price (unless theres some pricing error) otherwise this would be called "bait and switch"

          If OP wants to buy 11 game pads he has the rights to, not really his faulty that DSE wasnt able to put a limit on how many you can purchase. OP called up and it was DSE staff that said she can put through the sale so they took his money and basically gave him false hope.

          you cant compare this with gumtree, on gumtree you dont sell your sell it collects dust. DSE has rent to pay/budgets to meet etc, they dont sell their business dies. Now im not saying they have to sell to any idiot that walks in demanding stuff but just because a staff thinks this person looks snobby or talks too loudly doesnt mean they can deny that person, thats just bad business.

          If OP ordered 11 game pads and actually spoke to a staff memeber who put the sales through AND charged him im prety sure, no im certain that DSE has to deliver on this or refund him the money (despite being told on the phone that they can honor this deal for him) , not hold onto his money.

          What i believe the OP is trying to get at is their phone service, staff, process isnt up to scratch and if youre ordering in bulk you best beware or he is just sharing his pain around and is trying to see if anyone else out there is having the same type of issues, if no-one talks about this then DSE will not learn and improve then in turn they lose customer and slowly die out. so really OP is helping them by pointing out their flaws so they know and improve

        • fatal on 01/07/2014 - 00:42
          +3

          What people don't understand is that while consumers have rights, stores and businesses do as well.

          Therefore, provided there was no "bait and switch" or "misleading advertising" (e.g. advertise a sale with a non-reasonable amount of stock) they are well within their rights to withdraw from the sale. Nothing is binding them from selling you the item since the the site and catalogs are merely "invitations to treat" - which is different from a binding agreement in that the treating parting does not intend to be bound as soon as the consumer tries to purchase.

        • [Deactivated] on 01/07/2014 - 01:07
          -5

          thankyou some guy exactly! well said!

        • spoonmugen on 01/07/2014 - 01:32
          +6

          stay away from dse… until the next time controllers go on sale ey?

        • Aarent on 04/07/2014 - 14:06

          @someguyhere00:

          I would give you like 10+ votes for this, thank you for not making me rant about the idiots saying they're not knowledgeable in a certain field but then sprout shit about it like they have an "idea". You sir, i salute you! salute

        • StopThatBus on 05/07/2014 - 01:03
          +1

          I would think if they charged your card taking your money they have some obligation to sell you the item. Dicksmith has a habit of cancelling orders at a whim disappointing customers but thats a right they have. It's just bad business not to be apologetic about cancelling the order. Then you get posts like this an the ball keeps rolling..

    • BankOfThoughts on 02/07/2014 - 03:09
      +5

      Lol, you're clearly not an expert. It was an invitation to treat. If the DSE was to refuse the sale of the product before the user made the order, it may then constitute an invitation to treat. However, because DSE processed the users order, and then obtained the funds for the order, it has constituted a binding contract. If you like to go into further detail regarding consideration and intention, be my guest. I'm not sure where your understanding of contractual agreements derive from, as you're grossly misunderstood. I suggest you read up on the competition and consumer act 2010 before you make misinformed comments like these.

      • p1 ama on 02/07/2014 - 09:42
        +4

        Hold on there buddy, before you start firing your guns why don't you look at the situation again?

        Ordered 11 game pads put in my 1st order got cancelled reason given that account holder name didn't match card holders name - my account, my brothers card. I put in 2 orders this way thinking system error rang DSE spoke to K. who explained the issues .3rd order was made through my mums account & card showed payment had been taken only to later be cancelled except now no stock.

        The first two orders weren't put through because the name no the card didn't match the name on the account, which means that there was no contract there.

        For the third order, the payment was taken, only later to be cancelled, which means that there was a contract made, yes, however, as it has been cancelled, the contract has been nulled.

        So in fact, you are incorrect, OP does not have any legal right to the products.

        He's just being a sore loser.

        • BankOfThoughts on 02/07/2014 - 11:01
          +6

          Payment was taken third time around… How is the contract void if only one party cancelled it? If the money is taken then it's binding. It clearly did not say out of stock before his order otherwise he wouldn't be able to order it.

        • p1 ama on 02/07/2014 - 11:50
          +1

          But as the OP has said, in the quote, the order was cancelled because there was no stock. What is DSE meant to do in this situation? Magic up some controllers for the OP? Come on, use some common sense.

        • BankOfThoughts on 02/07/2014 - 12:48
          +2

          He said they had stock in the Burwoord store…

        • p1 ama on 02/07/2014 - 15:15
          +1

          But they didn't have 11 of them did they?

        • BankOfThoughts on 02/07/2014 - 17:52
          +3

          Then they are obliged to provide controllers of a similar value.

        • spoonmugen on 02/07/2014 - 20:09

          dse stores and dse online operate independently…
          stores dont do online pricing sometimes as they have higher overheads/opperational costs…

          also lots of stores take funds prior to dispatch/as order confirmation (cough kogan) once item is realised to be out of stock they usually refund in 24-48hrs

        • Grillman on 03/07/2014 - 00:34
          +2

          I always love when a moron brings up common sense. They don't have stock, then don't make them available for sale, that is example of common sense. But somehow in your brave mind it is the buyers fault.

        • p1 ama on 03/07/2014 - 11:01

          @Grillman: Of course, in a perfect world, that would be all good and well. However, there are situations which can arise which are beyond control.

          First of all, okay, they had stock, but how much stock? That's an important question to ask. They might not have had 11 controllers in stock. I doubt any business would expect a customer to purchase 11 controllers, that's not a reasonable amount by any standard.

          Secondly, even if it was DSE's fault, what are they supposed to do about it? They don't have stock. How are they going to give OP a product which they don't have? It cannot happen.

          Look, it's easy enough sitting on your keyboard, calling others morons, but what would you do if you were in DSE's situation? The only thing you can do is give a refund.

        • juventino on 05/07/2014 - 02:44

          which OP will not want

    • McFly on 02/07/2014 - 17:41
      +3

      I'm not a consumer law expert

      That's just about the only part of that post that's correct…

      • p1 ama on 02/07/2014 - 17:44
        -2

        No, in fact, it's correct, prices are an invitation to treat. I'm not going to get into "keyboard lawyer" arguments, but go look it up.

    • skinner on 02/07/2014 - 19:32
      +1

      I've been looking around for some clarification on this so would love to hear from an actual lawyer with an answer. I did a law course during my Business degree and this topic came up. My understanding is the same as yours for the price being an invitation to treat, with the seller reserving the right to say nope can't do it, the contract of sale is only made when the cashier accepts and you hand over the money.

      That course was about 5 years ago so probably just before internet shopping was the norm. My query would be that with an online sale, as you pay when ordering does that mean they have already accepted it? Does the seller have some sort of time period to refund the money and decline it still as an invitation to treat or are they bound to it once you purchase? In the shop environment the actions of swapping money for goods is the one transaction, however online it could be treated as two separate acts.

      Would be great to know when exactly the transaction is accepted and no longer just an invitation to treat. It would definitely help when the next person posts on OzB how they've been hard done by and telling us all to call the ACCC on their behalf (which will probably be tomorrow).

      • BankOfThoughts on 03/07/2014 - 19:11
        +7

        I'm a solicitor and I deal with these cases all the time. The most basic concept is there must be quid pro quo. In this case money for the controllers. The consumer has made an offer, and the company has accepted this offer by taking the money, and therefore the contract is now binding on the company.
        Many people may be impervious to this but the law needn't be logical at all, in fact a large portion isn't, you can look at section 25 of our constitution as an example.
        However you can't take small matters like this to court haha, there would be no cost benefit involved.

    • Grillman on 03/07/2014 - 00:27
      -2

      But didn't he already buy it online? He said they took the money on one of the orders. Fair enough if they refuse before they get your money, and in the case of online they shouldn't allow people to pay if they aren't willing to honour it. Are you saying not only do they have to right to take your money and reject the sale later but that we don't have to right to complain about that when it happens? You wouldn't complain if you paid for something only to have it canceled later? Who are you good guy greg? I don't believe you when you say you aren't associated with DSE.

      • p1 ama on 03/07/2014 - 11:06

        Look buddy, I'm not going to sit here and argue with you.

        But I'm somebody who understands logic. If I buy a product and it gets cancelled because they don't have stock, then that's fine with me, because I understand that if they don't have stock, then there is no way they can provide me with the product I purchased, so the best way out would be a refund. Sitting around complaining is a waste of my time, and I have better things to do with my time then to complain.

        • Grillman on 03/07/2014 - 21:14
          +4

          If they don't have stock but allow people to order and take their money, then that is their fault, why should the customer have to suffer and also have their right to complain about it online taken away by some uppity dick smith fanboy and his bro-law? Where is his instant refund? Where is his offer of a similar product? You started off thinking you were clever banging on about 'invitation to treat' and were shown to be incorrect and now you have changed to simply saying even if it is their fault nothing can be done. You might be fine with ordering something, having your money taken, having your order cancelled but not getting your money back straight away and then getting the run around with awful customer service, but some of us don't have "Welcome" written across our backs. You have a self-proclaimed understanding of logic, but not the ability to demonstrate it.

        • [Deactivated] on 04/07/2014 - 00:45

          @Grillman: Very well said.

        • p1 ama on 04/07/2014 - 19:27

          @Grillman: Calling other people fanboys is an ad hominem and is absolutely against logic, which you have so lovingly preached. Let's not get down to calling each other names and throwing insults. But again, this is the internet, where anybody with a keyboard can say whatever they want with very little consequences.

          Anyway, you haven't been able to offer any sort of alternative solution. You tout an "instant" refund, but you have to be aware that we don't have real-time settlement of transactions and it will take a few days for the transaction to clear, that's absolutely normal.

          It's easy to harp on about other people and their flawed logic isn't it? How come I haven't heard any alternative solution from you?

          All you've said so far is:

          1) Refund - which is what I said in the first place, so it's a moot point from you.

          2) Similar product - probably not applicable in this case as gamepads are heterogeneous products, unlike a potato, where if the one you bought was spoilt, you can get another similar potato.

          So you've dished up two solutions, one of which was what I said in the first place and the second of which is pretty irrelevant, at best.

        • Grillman on 04/07/2014 - 20:25
          +2

          Well you certainly aren't on the side of the customer, you come across as an associate of Dick Smith, which I still suspect, and you think it is OK to simply say that Dick Smith not being able to do anything is fair/bad luck. Yes, you come across as a fanboy, I also earlier called you a moron and that one still stands too, you can play the ad hominen card all you like, it changes nothing. I imagine you having dreams of running into the office of Nicholas Abboud and handing him an apple. You are right, this is the internet, where any electronics store sales assistant with a keyboard can live out their long failed dream of being a lawyer and offer advice which is quickly shown to be incorrect by other people with keyboards.

          Are you suggesting you would like to deliver me some consequences? If we were to have this discussion outside of a Dick Smith store what consequences do you imagine?

          They shouldn't offer an online service if they cannot operate it sufficiently. They should have clear methods for these situations so as to not have contradictions between their customer service employees. Remember, paying for something online that shows as in stock only to have it cancelled after the money is taken is not the customers fault, you seem to struggle with this. This is not a one off case with Dick Smith, their online/ebay service is a disaster. Let's also not forget that not only do you think Dick Smith has nothing to be sorry for but also think the OP has no right to complain about it.

          You are the one who boasted about and failed to convince us of their understanding of logic and then you have a cry about me pointing out your lack of it? You are the one who told a poster to use common sense, when at the same time you were proven incorrect.

          I can't accept that when Dick Smith and Dick Smith alone screw a customer around, you jump to the defence of Dick Smith and fight against the customer.

          The refund takes time, that is not the customers fault but yet he alone suffers, Dick Smith hasn't suffered, they don't have money out of pocket for a week.
          Dick Smith didn't even offer decent customer service to the OP in the face of them screwing him around, the most basic decency of good customer service wasn't even put on the table. I think they need to make it up to him, even the gesture of a small voucher to make up for them doing him wrong. Or simply do no offer an online service if they cannot run it sufficiently.

          Now, humour me with your consequences, lol.

        • p1 ama on 04/07/2014 - 20:47
          -2

          @Grillman: I'll address this piece by piece.

          Well you certainly aren't on the side of the customer, you come across as an associate of Dick Smith, which I still suspect, and you think it is OK to simply say that Dick Smith not being able to do anything is fair/bad luck. Yes, you come across as a fanboy, I also earlier called you a moron and that one still stands too, you can play the ad hominen card all you like, it changes nothing. I imagine you having dreams of running into the office of Nicholas Abboud and handing him an apple. You are right, this is the internet, where any electronics store sales assistant with a keyboard can live out their long failed dream of being a lawyer and offer advice which is quickly shown to be incorrect by other people with keyboards.

          You are correct. I am not on the side of the customer, nor should I be, there's no moral obligation for me to be on any side. I am not an associate of Dick Smith, nor do I want to be a lawyer. Never had an interest in that world. Say all you want, but never did I specifically address what I had to say at DSE. It was a general statement and applies regardless of the store in question.

          There is as much of a chance that I am associated with DSE as you are associated with OP, how do I know you are not his friend?

          Are you suggesting you would like to deliver me some consequences? If we were to have this discussion outside of a Dick Smith store what consequences do you imagine?

          I'm not going to, but there are people out there who will whack you if you call them a moron.

          They shouldn't offer an online service if they cannot operate it sufficiently. They should have clear methods for these situations so as to not have contradictions between their customer service employees. Remember, paying for something online that shows as in stock only to have it cancelled after the money is taken is not the customers fault, you seem to struggle with this. This is not a one off case with Dick Smith, their online/ebay service is a disaster. Let's also not forget that not only do you think Dick Smith has nothing to be sorry for but also think the OP has no right to complain about it.

          If it's that bad then report it or take them to court. At least write up something that is legible and understandable, rather than a bundle of strewn together words without proper punctuation.

          You are the one who boasted about and failed to convince us of their understanding of logic and then you have a cry about me pointing out your lack of it? You are the one who told a poster to use common sense, when at the same time you were proven incorrect. I can't accept that when Dick Smith and Dick Smith alone screw a customer around, you jump to the defence of Dick Smith and fight against the customer.

          And by all means, I'm not the only one, there are many people who have given me + votes above, indicating that there are those out there who agree with me, thus, you can't say that I'm completely illogical and incorrect.

          Dick Smith didn't even offer decent customer service to the OP in the face of them screwing him around, the most basic decency of good customer service wasn't even put on the table. I think they need to make it up to him, even the gesture of a small voucher to make up for them doing him wrong. Or simply do no offer an online service if they cannot run it sufficiently.

          There are no laws for good customer service, whether DSE offers a voucher or not is completely up to them. Don't go around saying that DSE "needs" to make it up to the OP, they need to do no such thing.

        • [Deactivated] on 04/07/2014 - 22:59
          +4

          @paulsterio:

          Well! That escalated quickly…

          For anyone who cares, I agree with Grillman, I won't write an essay about it, but paulsterio appears to be someone who can't accept he just may be wrong…

        • Grillman on 05/07/2014 - 13:49

          You can say you aren't associated with Dick Smith but it is obvious you are, even if only someone who goes daily for the reluctant conversation with staff. You do not want to be a lawyer apparently, but you want to give legal advice and tell other people their understanding of law is wrong and not accept it when other posters tell you your understanding is wrong. It seems you have confused not wanting to be a lawyer with not being intelligent enough.

          It made me laugh to see that when you were called on your weak e-threat you quickly backed away and deflected in a cowardly fashion. I don't say the word 'moron' (or any other words I use to accurately describe someone) purely in the safety of the internet and yet I have not been whacked in public after using them. What would my consequences be if I called you a moron face to face outside of a Dick Smith? I assume it would involve you wobbling off to the manager that you no doubt are on a first name basis with.

          Taking them to court is a weak answer, it is up to them to do it well or not do it, it only hurts their success, their profit.

          You claiming my writing isn't legible is a reflection on your ability to comprehend, it is most definitely legible, and I want you to correct the punctuation in my last post, the post you claimed you couldn't understand. Do not reply unless you include the corrections to my punctuation. Your attempt to redefine
          this forum as some form of academic level discussion community is just weird and deflective.

          You were proven wrong with your 'invitation to treat' nonsense and then instead of acknowledging that you changed tune to say that Dick Smith can't do anything because they don't have stock and they have nothing to be sorry for. Again, Dick Smith screws customer, you jumped to defence of Dick Smith.

          You should put those + votes on your resume, or perhaps print and put in a frame? I think some people are happy you have taken the fight against the OP because they were annoyed he ordered so many gamepads, I doubt if they had to read every post and reply and the general anti-customer nonsense you spout that they would be throwing around their + votes. But don't let me rain on your + party parade.

          There are no laws for a lot of things, I don't have to say hello to my neighbour, I don't have to pick up something a stranger dropped and return it to them, there are pleasantries that occur daily and none of it is because of legislation. You must be a barrel of laughs living your life by only what the law says is required. Dick Smith needs to make it up to customers who they screw around in the form of a voucher or other gesture. As I said OP wasn't even offered basic decent customer service. Of course not due to the law, but to show customers we can trust them and should continue to shop with them. Dick Smith gave me and a lot of other people a voucher a few weeks ago, when they took money that they shouldn't have, without asking they offered a voucher the following day, at double the value of the money taken. So Dick Smith is capable of occasionally making it up to their customers when having screwed them, even when you are unable to comprehend it. Dick Smith needs to make it up to the OP.

        • p1 ama on 05/07/2014 - 14:21

          @Grillman: There's just as much chance that I'm associated with DSE as you are associated with OP, that doesn't validate or invalidate your argument though. Just because you are friendly with one side doesn't mean that your argument is not logical. E.g. Regardless of whether you are associated with OP or not, I've judged what you've said on its merits. So I'd expect the same level of respect in return. I guess that's one of the pleasantries you speak of.

          Either way, look, what you're saying is wrong. Dick Smith do not NEED to make it up to the OP, just like you don't NEED to say anything to your neighbour, just like you don't NEED to pick up something a stranger has dropped. You do that out of the goodness of your heart, I presume, and there is no requirement for other people to be "good" people.

          Just as a note, you've been on OzBargain for over half a year and you've posted exactly zero deals. I guess you're sympathetic with OP because you're a leech as well? Oh well, I have better things to do than to have discussions with intellectual nobodies like you.

        • Cheshire Cat on 05/07/2014 - 23:49
          +1

          @paulsterio:

          "that doesn't validate or invalidate your argument though. "

          But the number of posts from people claiming to be lawyers does invalidate your opinion. Sorry buddy, you lose.

        • Grillman on 06/07/2014 - 00:10
          +1

          You are an absolute coward. You said before you didn't have time to argue, but you kept on replying post after post, now you have tried that line again? You have no credibility. I called you on your e-threat to give me some consequences and you backed out like the despicable coward you are. I asked you to correct my punctuation, but again you showed you are all bark and no bite. You are a contemptible and meek little princess on the internet and obviously in life.

          As a moron you don't have a default level of respect to expect and you have been given the exact amount of respect you have earned and deserve, please stop begging for respect, have some pride instead.

          Despite whether or not Dick Smith need to do it, they should do it. They are going down hill fast, as I said before a lot of people here are not welcome mats and are not willing to be walked over by retailers, unlike yourself. If we move on from that, what about the horrible customer service? Is that another thing you will run to Dick Smith's defence of? Is that another thing they are perfectly fine to continue to do terribly due to it not being a requirement? Or is your sad little opinion always that the retailer can screw customers without being sorry and no one is allowed to complain about it?

          A bit weird that you stalked my profile and looked at my posts, I mean for someone who has twice now tried to convince us he has better things to do.. but yes you are right I haven't posted any bargains so far, maybe I should start posting crappy PC component sales or make a complaining thread about how much I hate people who complain: https://www.ozbargain.com.au/node/141824 lol that one went down a treat big boy, great contribution!

          Anyway since we know you have nothing better to do and will be coming back to this thread, do you have any consequences for me not having posted a bargain yet? You gonna warm up your whacking hand?

    • [Deactivated] on 03/07/2014 - 21:04

      I thought publicly trading companies had to have a reason for refusing service. It's only privately owned enterprise that don't have to explain themselves, or at least I think.

    • telljoolz on 04/07/2014 - 11:03

      I'm sure he is disappointed, but the issue is they messed him round. Sure that's not against the law, law doesn't cover decency and good customer service.

      The law doesn't cover rude people.

      It wasn't even a pricing error (from what I read here).

  • ozhunter on 30/06/2014 - 17:52

    No one would be staying away from DSE after reading this post. I'm pretty sure they're they most popular store on ozbargain.

  • Peace Maker on 30/06/2014 - 18:14
    +11

    DO WE NEED CAPS IN THE POORLY WORDED TITLE?

    How about 'DSE won't refund my unfilled purchase' Mods?

    • yabree17 on 03/07/2014 - 15:27
      +3

      The entire opening post hurt my brain :(

  • Cheeper on 30/06/2014 - 18:31

    Commercial quantity wanted for resale?
    Always be cautious with DSE.

    • [Deactivated] on 30/06/2014 - 18:39
      -4

      not for resale family and friends

      • [Deactivated] on 30/06/2014 - 19:56
        +18

        are your family and friends all members of ebay by any chance?

  • berger on 30/06/2014 - 18:37
    +57

    I HAVE ONLY EVER HAD GOOD EXPERIENCE WITH DICK SMITH, INCLUDING A PLEASANT EXPERIENCE BUYING A 60 INCH TV. ABSOLUTELY HASSLE FREE, DONE A FEW ONLINE PURCHASES TOO AND IT WAS GOOD.

    Glad I got my message across.

    • Feeblely on 30/06/2014 - 18:59
      +4

      i lol'ed XD

    • Forfiet on 01/07/2014 - 11:04
      +44

      MY ONLY PROBLEM WITH DICKIES IS THE KEYBOARD I BOUGHT HAS THE CAPS KEY STUCK…….. :)

      • [Deactivated] on 03/07/2014 - 21:05
        +1

        Solid freaking gold.

  • Randxyz123 on 30/06/2014 - 19:11
    +5

    Very similar experince. Never again for a item like a macbook pro. I ordered some earphones for $5 and it was fine but their customer service is appauling.

    • [Deactivated] on 01/07/2014 - 16:08

      Yeah, I heard about that CS guy Paul being terrible.

    • Jackson on 02/07/2014 - 12:31
      +1

      Not aMarking, aMatthewing, aLuking and a Johning? Or maybe aGeorging and aRingoing?

  • Nutrino on 30/06/2014 - 19:20
    +3

    Yep! Im banning them. Until they have another massive sale that is.

  • [Deactivated] on 30/06/2014 - 19:59
    +4

    i think OP is a deformed octopus with 11 game playing tentacles.

    DSE do not supply to octopuses, please request your refund in plankton and move along…

  • save my dollarydoos on 30/06/2014 - 21:34
    +3

    I take it paragraphs were on the exclusion list

  • [Deactivated] on 30/06/2014 - 21:36
    +9

    I am pretty sure Dick Smith also stole your ability to use punctuation. I'd call the cops on that one.

  • mmd on 30/06/2014 - 21:42

    Shouldnt you know how the process works, since you used to work for them?

    You placed the order, and called P who said they will call you once more stock has arrived. You are also getting it at the sale price and you hav a reference number to go by. Perhaps the main centre doesnt have 11 due to the massive Ebay sale.
    If the Burwood store has 4 in stock, how can that store supply you 11?
    Sorry, it sounds more like a disgruntled ex employee rant.

    • [Deactivated] on 30/06/2014 - 21:51
      -5

      I was instructed to call back once more stock had arrived I did that, I wasn't after 11 I just wanted the four from Burwood since they told me the warehouse was still empty (despite the fact stores have restocked) but they wouldn't allow it read it correctly and the last time I worked there was 2010 its been a while things changed no longer owned by woolies

      • mmd on 30/06/2014 - 22:25
        +9

        Sorry mate, I tried to read your story a few times, but was struggling due to the lack of commas, and full stops.
        SO what about the phone call with P and the reference number for the 11 controller order?
        I ordered something from Good guys online. TGG notified me it was out of stock. The store prolly hav stock on the shelves to sell to consumers, but they will be paying normal price. But I know I'm getting it at a really good price.
        Sometimes in life, you just have wait, esp with a massive Ebay sale that has +900 positive votes here.

        According to the main post, dick smith online orders come from their warehouse. So u cant placed an order and wish to pick up from Burwood. I wish we could as i would prefer store pickup over delivery.
        Since your 11 controller order was cancelled (was it cancelled or will they call you when extra stock arrive?), order 4 controllers while the sale is still on???

  • Typical16-bitEnjoyer on 30/06/2014 - 22:01
    +1

    Soooo…why not just get a prepaid / visa debit card in your own name?

    Seems like half your issues are ordering on your brother's / mother's card.

    PS. Grow up.

      • Typical16-bitEnjoyer on 01/07/2014 - 08:59
        +27

        Read it correctly? You kidding?

        It's barely comprehensible. Had to read it three times to work out what was going on.

        If I read it out loud only pausing for fullstops I would be dead from lack of oxygen.

        • Hikey on 01/07/2014 - 17:12
          +20

          If I would be the ACCC bloke working through the complaints I would probably skip one written like that…

        • ronnknee on 02/07/2014 - 08:46
          +2

          You could've typed the rest as a comment?

  • ycon on 30/06/2014 - 22:39

    I'm really unhappy with them too- ordered a "Click & collect" item, and went a day and a half later and they wouldn't honour the price.

    They stated I had to pick it up within 24 hours. But it didn't say it in the email they sent me, nor the SMS. Not happy.

    • sunarde on 30/06/2014 - 23:48
      +2

      I think woolworths big w and etc work on that system too. It stops people from holding stuff from potential customers whom genuinely come in a day later or wait for it at the end of trading hours to buy it if the original click and collect customer did not come in.

      Price too - its like offering a customer to purchase a product at this price til the end of the day/shift (salesperson) and if you missed out you missed out.

      Though by saying that - I'd be annoyed too if I didn't know lol

      p.s. I have personally waited til end of trading hour to purchase said bargains to people whom did not come in to pick up their orders.

      • nikey2k27 on 01/07/2014 - 21:55

        I to in pass went i was working there.

  • BartholemewH on 01/07/2014 - 00:59
    +3

    I ordered a click and collect item once and I never heard another thing about it. No email or call to say the item was ready and no email or call to say they'd cancelled the order.

    <insert DSE rant>

    I ended up in rehab.

  • here2rock on 01/07/2014 - 07:19
    +2

    Get your own card, this might have save your troubles.

  • windale on 01/07/2014 - 07:53
    +3

    If you give me your mums and brothers credit card details I will rectify the situation for you :)

  • Olokun on 01/07/2014 - 08:13
    +1

    I recently had the same experince with the apple macbook air sale. My order was cancelled for 'customer security reasons' and when I called up and waited 35 minutes on hold, all I was told was there was nothing that they can do and if I wanted the item I would need to pay full price and then call back and beg for a refund of the difference.

    Yeah right.

    I am also waiting for a reply to a complaint I sent 8 days ago asking for my order to be honoured.

  • Wallyt99 on 01/07/2014 - 09:01
    +32

    As a senior representative of the ACCC - I will look to escalate this complaint. Generally - at the ACCC we do not investigate individual cases - however in this case we will make an exception. It is clear that your basic human rights have been infringed upon. It is imperative that in a free society - not one dictated by greed and scaremongering - that people be free to purchase basic necessities (like 11 gamepads) on their mum's credit cards.

    • save my dollarydoos on 01/07/2014 - 19:25
      +2

      I tip my hat off to you sir.

      • Shonky on 01/07/2014 - 19:45
        +2

        He missed the </sarcasm> tag.

  • ExtraSalt on 01/07/2014 - 09:02
    +3

    i don't get it. the first order didn't go through because the account name did not match the card name, thats probably due to the lowest form of personal security, internet security and fraud security, so i'd hope all companies exercise this. Secondly, NO STOCK would most probably be due to the fact they only had 4 in stock and you ordered 11.

    ACCC will probably laugh at your entry and place it aside

  • Shonky on 01/07/2014 - 11:14
    +1

    Maybe you should have purchased a keyboard with punctuation keys.

    If you get anything from ACCC you'll be lucky.

  • chiefbodge on 01/07/2014 - 13:14
    +1

    ACCC is probably a little excessive but I too have had multiple negative experiences from DSE online. Terrible customer service and communication is rife. They really don't behave like they want your business.

  • frewer on 01/07/2014 - 13:39
    +1

    Im not defending Dickies but i order 1 of that same gamepad and got it for 1.5days delivery time … in a very earlier morning while i was still in my PJ's

    • ctrlaltdel on 06/07/2014 - 18:10

      same here, not defending them. i have a different scenario, i ordered a modem on the night, and decided to cancel the next morning. before i even manage to call the call-center to put in my cancellation, i received my tracking number and got my order next day.

  • [Deactivated] on 01/07/2014 - 13:46
    -3

    what some ozbaraginers do not understand is that 1 3rd order was placed as per instruction from K & P and 2nd I am yet to receive a refund

    • ExtraSalt on 01/07/2014 - 14:13

      has the payment cleared yet? if it's still listed as PENDING on your statement, technically, DSE don't have the money yet, so they can't refund it nor can your bank contest the payment for a reversal

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