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[Price Error] EMTEC 32GB USB 3.0 Flash $9.98 + $4.95 Delivery @ DickSmith

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[Price Error] EMTEC 32GB USB 3.0 Flash $9.98 + $4.95 Delivery @ DickSmith
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monty.melb on 17/10/2014 - 22:44 dicksmith.com.au (7670 clicks)
Last edited 18/10/2014 - 17:05 by 1 other user

EMTEC S550 32GB USB 3.0 Flash $9.98

The EMTEC S550 USB Flash Drive is EMTEC's highest performing flash drive to date. The S550 features USB 3.0 functionality with enhanced performance rates of up to 100 MB/s; four times greater than USB 2.0! The classic drive features a sleek, brushed metal design.

EDIT : Click & Collect available at very limited stores but Home delivery still working ok.

Confirmed Price Error

Dear Valued Customer,

We are writing to advise that due to a promotional pricing error with the Dick Smith website, we are unable to fulfil your order.

We have cancelled your order and will be processing a full refund.

We anticipate that your refund will be completed by Friday 24th October 2014. Depending on your financial institution, these funds will be available to you in 3-5 business days thereafter.

Should you require further details, please refer to clauses 4 and 10 of our Terms and Conditions; agreed to at the time your order was placed.

We sincerely apologise for any inconvenience caused.

Kind Regards,

The Dick Smith Online Team

Philips Wireless Headphones SHC2000 $59.60

These full-sized rechargeable infrared cordless headphones combine quality and convenience for either TV or music enjoyment.

Computing EMTEC USB Flash Drive

Related Stores

Dick Smith / Kogan
Dick Smith / Kogan
Marketplace

closed Comments

  • GreenGuava on 18/10/2014 - 15:15

    Where different multiple prices appear for one product or service, businesses must withdraw those products and services and fix the display or advertisement. There are exceptions when the advertisement states that prices vary in different regions, where a price is entirely hidden by another price, a unit price is shown, or a price is displayed in an overseas currency.

    If you choose an item or service that has multiple different prices displayed or advertised and the business can’t withdraw the product or service from sale and fix the error, you are entitled to buy it for the lowest price.

    https://www.accc.gov.au/business/pricing/displaying-prices#m…

    I'm no lawyer (or legally inclined for that matter), but if it the item was advertised for $9.98 at the time of purchase, and funds were exchanged at that point in time (prior to any price correction or withdrawal of the item from sale), then doesn't that mean that they have to honour the transaction?

    I admit my interpretation could be wrong, but based on the above, it seems to me that DSE are required to honour the lower price until such time that the price was corrected or the product was withdrawn from sale, ie any transactions completed prior to price correction/item withdrawal.

    • GreenGuava on 18/10/2014 - 15:20

      Just got this email notification of order cancellation:

      Dear Valued Customer,

      We are writing to advise that due to a promotional pricing error with the Dick Smith website, we are unable to fulfil your order.

      We have cancelled your order and will be processing a full refund.

      We anticipate that your refund will be completed by Friday 24th October 2014. Depending on your financial institution, these funds will be available to you in 3-5 business days thereafter.

      Should you require further details, please refer to clauses 4 and 10 of our Terms and Conditions; agreed to at the time your order was placed.

      We sincerely apologise for any inconvenience caused.

      Kind Regards,
      The Dick Smith Online Team

      I note that their T&Cs are referenced, but surely that doesn't supersede consumer law?

      • maf101 on 18/10/2014 - 15:34

        I just got the same email.

        • whodidthat on 18/10/2014 - 15:59
          +1

          Same :/

          So I started a Paypal dispute (wicked grin)

        • johnno07 on 19/10/2014 - 08:15

          @whodidthat: What a waste of everyone's time. PayPal can only refund you. Dick Smith is already doing that. PayPal doesn't carry out and sort of punitive action.

        • Gav on 19/10/2014 - 18:38

          @johnno07: It freezes the funds (they don't really have an excuse to wait 7 days to refund - could have been triggered at same time as email) and I'm pretty sure seller accounts can be limited or closed if they receive too many disputes. So they get what they deserve!

        • whodidthat on 20/10/2014 - 09:46

          @Gav:

          Exactly, they can't use the funds and you're correct seller accounts can be limited or closed if they receive too many disputes.

        • johnno07 on 20/10/2014 - 16:15

          @whodidthat: Good on you then. Getting Dick Smith to stop using PayPal is exactly what we want. I'd much prefer to be giving them my credit card number. If they'd actually done something wrong you could justify this, but a pricing error is just that - an error, a mistake.

    • INFIDEL on 18/10/2014 - 19:46

      I noticed my local had no price displayed on store stock.

    • johnno07 on 20/10/2014 - 16:32

      You've got those two paragraphs quoted, as if they are directly from the source you've listed, but they aren't - you've paraphrased - poorly. The actual quote is:

      If you display or advertise in a catalogue the same good with more than one price, you must sell the good for the lowest displayed (or advertised) price or withdraw the goods from sale until the price is corrected. This does not apply when the advertisements state that prices vary in different regions, where a price is entirely hidden by another price, a unit price is shown, or a price is displayed in an overseas currency.

      This part that you've added:

      If you choose an item or service that has multiple different prices displayed or advertised and the business can’t withdraw the product or service from sale and fix the error, you are entitled to buy it for the lowest price.

      is total bull and contradicts what's actually stated. The the business can't withdraw the product of service and fix their mistake? Ever? They've just got to leave it there until someone buys it at that price? The ACCC page explicity says they must withdraw it, or sell it at the lower price. Not to mention this is under the heading of "multiple pricing" and its relevance is questionable anyway.

      E-shopping is different to going into a store. In a store if you bring an item up to the counter and the person at the POS realises a mistake in pricing, they will inform you before you pay that there is an error and tell you what the new price is. On the internet however, "bringing it up to the counter" and payment is done simultaneously and instantaneously. It is only after the fact that a website pricing error can be discovered. This is equivalent to walking into a shop, picking an item up and throwing money at the cashier as you walk out with said item.

      They are entitled to cancel your order and change the price. This doesn't earn them any goodwill, but they can do it.

      • GreenGuava on 20/10/2014 - 21:15
        +1

        Sorry, thanks for picking up on my error. I actually didn't add anything myself. The text comes straight from the ACCC consumer page, but accidentally linked the business page. If there's any contradiction, it is from the ACCC, not from myself.

        For reference, the text I quoted comes from here:

        https://www.accc.gov.au/consumers/prices-receipts/price-disp…

        In any case, my intention wasnt to mislead. As I mentioned, I don't have a legal background and my post was based on my interpretation of what was listed on the ACCC website.

        • johnno07 on 20/10/2014 - 23:58

          Hey GreenGuava - sorry about the harshness of my post. Turns out I misread that second paragraph myself

          If you choose an item or service that has multiple different prices displayed or advertised and the business can’t withdraw the product or service from sale and fix the error, you are entitled to buy it for the lowest price.

          It says if you choose and item AND the business can't withdraw it (i.e. - they're not physically able to for some reason), then you're entitled to the lower price. But in this case, it seems DSE can withdraw it, and are doing so.

  • Sweet3st on 18/10/2014 - 15:19

    Dear Valued Customer,

    We are writing to advise that due to a promotional pricing error with the Dick Smith website, we are unable to fulfil your order.

    We have cancelled your order and will be processing a full refund.

  • lakers1222 on 18/10/2014 - 15:19
    +2

    Received a message to pick up my USB.

    But…

    All Dick Smith stores have been sent an email to ignore customers who have already paid for the USBs. Your order will not be fulfilled. Looking at th time stamp on the email and OzBargain comments. DS continued to take money from online orders for the USB online after they noticed it was a pricing error

    If a store make a pricing error, fine. If a store consistently makes pricing errors it seems like an illegal 'bait and switch option"

    order online. Come in store. BAM. While you slept, we canceled your order. If you like. You can pay $40 for the dame USB

    • unity1 on 18/10/2014 - 15:46
      +1

      Really surprised you have been the first person to neg the deal. I would have thought there would have been a lot more with the crap Dick has dished out over this deal.

      • lakers1222 on 18/10/2014 - 15:56
        +4

        It would seem that a few early birds got their order. So overall it's a pretty good deal.
        I'm just annoyed they told me my order was ready, and didn't contact me to tell me it's been canceled. There's probably going to be a handful of people who make a trip to Dick Smith for no reason.

        • wtfnodeal on 18/10/2014 - 18:27
          +1

          They want people to go to their shops that's why they did tell you they cancelled your order.

  • spackbace on 18/10/2014 - 15:38

    Yup, order was ready to pick up this morning, but order cancelled email came through recently. Couldn't make it before 130 anyway. Oh well

  • cryptos on 18/10/2014 - 15:42

    Another canceled customer…

  • IsTops on 18/10/2014 - 15:48

    not happy Dick!

  • Squeezy on 18/10/2014 - 15:49

    Just got the email also saying they have cancelled my order due to pricing error and would refund around the 24th

  • dragon69 on 18/10/2014 - 15:49

    Placed order 11.16pm yesterday
    Email at 9.46am: you can collect from your nominated dealer now.
    Email at 3.35pm today: promotional error -> cancellation email

  • theshadow on 18/10/2014 - 15:54

    These Dicks (profanity). Now I know why their name is Dick. Went to pickup at DSE Belconnen was told they didn't have stock from the beginning. Bastards can't even honor a low priced products.

  • crazyj on 18/10/2014 - 15:56
    +2

    Just received this email, as expected -

    Dear Valued Customer,

    We are writing to advise that due to a promotional pricing error with the Dick Smith website, we are unable to fulfil your order.

    We have cancelled your order and will be processing a full refund.

    We anticipate that your refund will be completed by Friday 24th October 2014. Depending on your financial institution, these funds will be available to you in 3-5 business days thereafter.

    Should you require further details, please refer to clauses 4 and 10 of our Terms and Conditions; agreed to at the time your order was placed.

    We sincerely apologise for any inconvenience caused.

    Kind Regards,
    The Dick Smith Online Team

    [EDIT] This is for a click-and-collect at Macquarie Centre, North Ryde, NSW. I placed the order late last night.

  • unity1 on 18/10/2014 - 15:56

    Is this cancellation email for Click and Collect orders or delivered orders?

    • viki8702 on 18/10/2014 - 16:08

      i think click and collect.

      • unity1 on 18/10/2014 - 16:12

        I placed one order for click and collect and have received the message to come in store to collect, but can't collect until tomorrow. Also placed one order for delivery using my Dan Murphy's gift card, but the email doesn't specify the order numbers concerned.

        The only way they can refund on a gift card is to send out another gift card.

  • Bappy on 18/10/2014 - 16:23
    +2

    I was lucky, my local store honoured the deal (click & collect)… Manged to pickup the order this arvo. Its even better cause I used the $10 DSE giftcard deal.
    However got an email saying my order has been canceled & They will refund the money! I guess its a generic email they sent to all the buyers…

    • Steptoe on 18/10/2014 - 17:15
      +3

      You may be lucky and get both.

      • Bappy on 18/10/2014 - 18:58
        +5

        In that case I won't be returning the $10 instead will donate the amount to charity :)

  • Zaddo on 18/10/2014 - 16:24

    I just got my cancellation email.

    Very unprofessional email. As seen in above copy by warrickjames, there is no reference number to tell me what order has been cancelled. I placed 2 click and collect orders yesterday and it is only because I came back this thread that I can assume it is for my 2 x Emtec 32Gb memory sticks.

  • digitalaxon on 18/10/2014 - 16:27
    +6

    I'm happy to report the pricing error gods looked favorably on me this afternoon, after receiving an SMS that my order is ready for collection, I visited this afternoon, provided my details and collected without any issues at the discounted price…

    For those who are interested (using 50mb test file, as FAT32):

    Sequential Read : 90.112 MB/s
    Sequential Write : 17.572 MB/s
    Random Read 512KB : 92.393 MB/s
    Random Write 512KB : 11.123 MB/s
    Random Read 4KB (QD=1) : 7.829 MB/s [ 1911.4 IOPS]
    Random Write 4KB (QD=1) : 1.266 MB/s [ 309.0 IOPS]
    Random Read 4KB (QD=32) : 9.926 MB/s [ 2423.4 IOPS]
    Random Write 4KB (QD=32) : 1.522 MB/s [ 371.6 IOPS]

    5Gb via H2W Write around ~ 22mb, read ~ 128 MByte/s

    So negative points are slooooow writing speed and cap design (those cap magically seem to vanish)

    • Zaddo on 18/10/2014 - 17:02
      +3

      thanks for rubbing salt in our wounds :-(

      Congrats on getting your bargain :-)

    • StewBalls on 18/10/2014 - 17:05
      +8

      Thanks for that…wow, I was expecting much better performance, might have to leave mine in the packaging & re-gift it! ;)

  • zuzu72 on 18/10/2014 - 16:29

    just picked up my usb stick :)

  • Kevan2 on 18/10/2014 - 16:36

    And I collected mine @ Clifford gardens Q. When ordering last night could not get product from 3 stores from Oxley out. Clifford Gardens have stock on hooks behind counter also with larger sizes, which we should look out for - 64gb, 128gb. Only if.

    Thanks MM

    PS I was notified for pick up by SMS and email!,'

  • inkart on 18/10/2014 - 16:45

    picked up mine 15 minutes ago at Sunshine store (Vic). Thanks OP

  • alvian on 18/10/2014 - 16:54

    The six-hour delay between "ready to collect" SMS & email, and "unable to fulfil your order" is unacceptable.

    • Rod71 on 18/10/2014 - 21:40
      +3

      You should contact the media. It's an outrage it is.

  • typhoonadventure on 18/10/2014 - 16:55
    +5

    Got mine from golden grove today (was at work til 5am TTP had already been ozbargained).

    Got sms at 9.42am, picked up at 12pm, girl even shook her head when she scanned them and they came up at full price, then looked over at the order note and went well you've already paid for them I guess we have to give them to you.

    Score.

    To everyone else who got burned by this I feel your pain, I was one of the unlucky bastards last year who DSE royally screwed over with the ps4's, instead of getting mine on launch day my order was mysteriously 'lost' and no one knew anything about it then they had the spare 300 units for the launch party in sydney, I didnt get mine until december 19 after berrating the crap out of tea tree plaza, golden grove (I placed a backup order just in case) and hammering head office getitng nothing but BS, buck passing and blatant ignoring.

    And most recently i've ordered 3 games, had them botch the orders, over charge me and only after a ton of emails they ignored or sent an incorrect response to, I had to hammer them via facebook to get them to fix it and im still awaiting my refund, so it's good to have a win despite all this, but I emphasis with all the crew who lost out on this one.

  • blehgg on 18/10/2014 - 17:29
    +1

    I just picked mine up from Indoooroopilly, QLD.

    They still had like 20 on click and collect behind the counter.

    No more stock though.

    Looks like they are honoring them over there.

  • Qlander on 18/10/2014 - 17:29
    +1

    Got mine from Toombul this arvo. No issues there. glad I picked it up in a hurry.

  • ethanol on 18/10/2014 - 17:29
    +1

    Picked mine up C&C this morning - thanks OP

  • King Tightarse on 18/10/2014 - 17:34
    +1

    Hmmm got the come and collect email this morning at 9:30am, then a call this afternoon with a nervous teenager sounding person saying they would cancell due to a "stock discrepancy".
    No cancellation email though.

  • dsafew on 18/10/2014 - 17:36
    +3

    I think this needs to go to the ACCC, despite their T&C this is repeated offense of pricing error which is against fair competition. If everyone send in an email to ACCC, even if they don't do anything now it may get Dick Smith a fine somewhere down the track if similar offense keeps repeating

    • wtfnodeal on 18/10/2014 - 18:29

      It is a loophole.

    • INFIDEL on 18/10/2014 - 20:51
      +2

      I think they would suggest if you are unhappy with the service, t&c, etc - stop shopping with Dick. Those are not ACCC issues. It's not as if these issues weren't known before buying.

      • dsafew on 18/10/2014 - 22:44
        +1

        I'm not saying approaching this from a consumer perspective but from a competitor. If a store constantly produce a low price, it has the potential to cut another store's price therefore gaining customers. It's fair game if the sales goes through but it's potentially stopping other stores from selling the same goods hence anti-competition. Its got nothing to do with consumer-seller relationship but fair competition between stores.
        Just a thought

        • INFIDEL on 19/10/2014 - 08:55
          +3

          I can understand your point, but that would require a complaint from a competitor to DS. You don't have legal standing, as you are (or tried to be) a customer. ACCC can only deal with a complaint dealing with an issue you had with the merchant. Even then, they would likely recommend you take it up with DS first.

          I'd say competitors would love these pricing errors - costing DS a lot both financially (staff, refunds, banking fees, losses on product supplied) and reputation.

          Would be almost impossible to prove repeated pricing errors were a deliberate anti-competitive strategy by DS. Only an insider with direct proof might interest the ACCC. My guess is it is most likely DS's incompetence. Anything else are just conspiracy theories.

          After all, advertised price was 4 times the price charged. If OP hadn't discovered this error, we wouldn't have known about it. I certainly wasn't in the market for this deal at advertised price! The high probability th at DS would cancel orders was discussed early in this deal.

          With ACCC funding cutbacks & this issue being of little public interest, the ACCC would not have resources for a complaint like this.

        • johnno07 on 20/10/2014 - 16:35

          @brucefromaustralia: Thank you for some sense!

  • karantuz on 18/10/2014 - 17:55

    Picked mine this afternoon around 3pm got an cancellation email just after like 10mins, lucky i picked it up before that email. Still wondering about that email saying they will refund me

  • Farrba on 18/10/2014 - 17:55
    +2

    just got mine, click and collect….didnt even ask for id….

    • HAOOFE on 19/10/2014 - 15:01

      never try click and collect before, just wondering, should we wait for a confirming email saying that the item has been sent to the store or the store got the item already and looking for you to pick up?

      • GreenGuava on 19/10/2014 - 15:40

        I'm guessing you haven't read the rest of the discussion in this thread? :)

  • wrjcu on 18/10/2014 - 18:27

    yet to get either 1 of the emails or an sms???

    • somethingguy on 18/10/2014 - 18:44

      No email for cancellation or to collect it.

      • wrjcu on 18/10/2014 - 19:17
        +1

        yep nothing since the paypal service email

  • Sweet3st on 18/10/2014 - 18:32
    +1

    i think its very unfair that the deal is being honoured for so many people, but not others. i haven't received an SMS, but did receive the generic cancellation email. my click&collect is Sydney CBD. what to do…

  • SuperFred on 18/10/2014 - 18:46

    I haven't received any form of communication yet, I went to Mel CBD store @3pm and I was told Im on a "waiting list"…

    • xuqi on 18/10/2014 - 18:54
      +2

      Yeah, on the 'waiting list' to receive the cancellation email! :)

  • jw8646 on 18/10/2014 - 18:56

    collected mine in Brisbane
    Lucky me

  • Ahan on 18/10/2014 - 19:30

    Received sms saying it's ready this morning.

    When I saw the cancellation email. I immediately decided to go and try my luck.

    Went in showing sms for the order. Was advised no stock to fulfill. I then started saying I received collection notification at 937. How is it possible you no longer have the stock. At the very least I should've been notified of cancellation by sms or calls..

    Eventually they let me purchase the item at the online price and pick up at David jones, as my online order was already cancelled. Imagine the hassle…

  • tightarse on 18/10/2014 - 20:12

    This is pathetic, and I need to wait a week for my refund!

    http://files.ozbargain.com.au/upload/27551/25958/capture.jpg

    • IsTops on 18/10/2014 - 20:43
      +1

      the rest of us got dicked around. they're living up to their name.

    • unity1 on 18/10/2014 - 22:07
      +2

      Up to 1 week to action the refund, but then up to 5 business days to have the funds available in your account. Give it 2 weeks TA.

    • obzargain on 19/10/2014 - 00:00
      -1

      Probably gaining interest from our monies in their account!

    • tessel on 19/10/2014 - 08:23
      +6

      So, people are quite happy to purchase knowing it is a pricing error and that DSE is on the losing end, but then get upset when things don't follow through? Now, I am not saying you purchased knowing it was a pricing error, but I am always amazed at these threads. A price is obviously wrong or questionable at best, people jump on it, things go sour, then they get upset and annoyed? Oh, and I know this post will get neg raped, but it has to be said.

      • StewBalls on 19/10/2014 - 09:43
        +5

        No neg from me, you are absolutely correct. I went into this deal knowing that it was most likely a price error & that there was a strong likelihood of cancellation.

        As I told the guy from DSE when he was regaling me with the story of how lucky I was, I was actually expecting a cancellation call/email…the fact that I didn't get one was all win, but I wouldn't be complaining if I did! ;)

      • tightarse on 19/10/2014 - 09:51
        +5

        @tessel

        I believe you're responding to my comment. Do you believe it's fair to wait a week for a refund?

        If you notice, I upvoted the deal, even though my order was cancelled.

        • StewBalls on 19/10/2014 - 09:57
          +2

          Do you believe it's fair to wait a week for a refund?

          Fair point…that's where DSE falls down in a big way, wait times like that are just not acceptable when the error is on their side.

          I'm still battling with the halfwits to locate my iTunes gift card order after more than a fortnight, so I can sympathise with you on the waiting time.

        • INFIDEL on 19/10/2014 - 10:26
          +2

          Quite right, stewballs. It was a good deal, worthy of upvote for OP. But Dick can be such a Dick.

          Always was highly likely to be a pricing error, so orders would be cancelled with wait for refund. PayPal was recommended due to cancellation risk.

          I treat these low cost speculative deals as a bit of fun. If I am one of the successful, I have a laugh, and if it fails I also have a laugh. The fun is in the hunt. A bit like fishing - it's not really the catch that matters to most who go fishing. It's no big deal to return empty handed.

          I was surprised - this time I was successful, but only with the help of my local DS manager's help ;-)

        • INFIDEL on 19/10/2014 - 10:31
          +1

          @StewBalls:
          In the past it's taken months to get my refund from DS.

        • StewBalls on 19/10/2014 - 11:02

          @brucefromaustralia: It wouldn't be so bad, but they keep getting back to me with "I've found your order…" please see attached dodgy manually generated invoices with completely different products & amounts, LOL.

          It doesn't matter how many times I forward them the Paypal email with correct invoice ID & full transaction details; including product codes & prices; they still keep stuffing it up. Honestly, if the chick handling it put as much effort into tracking my order down as she does into updating the photos on her fakebook page, she'd be running DSE by now!

          Oh well, as the old saying goes, You pay peanuts… ;)

        • INFIDEL on 19/10/2014 - 11:09
          +1

          @StewBalls:
          One of my eGift Cards was not delivered from weeks back. Another delivery did not arrive but that was fixed quickly.

          Raised complaints with DS, finally told had been escalated & will receive update within 24 hours. That reply period is now 5 days past. I complained again, but was told to supply all the details I had already supplied a week before, and wait 3-5 business days for a response :-( That is - start again from scratch after a week of complaining!

          Total f'ing incompetence.

          If it wasn't for the few successful (for me) crazy cheap deals like this, I certainly wouldn't deal with Dick.

        • tessel on 19/10/2014 - 12:57
          +1

          TA, please do not take it as a personal attack on you. I know you are a massive contributor to this site and I can only begin to imagine how much time and energy you devote to helping others find bargains.

          Do I think the delay in refunding is fair? Yes, I think it is reasonable considering what anyone had to gain. People purchasing this took a gamble and lost, but what did they lose? Nothing. This is where some will say they lost time and the funds should be sent back to them immediately. I disagree with that as this was a gamble. I won't continue on because I know that there are posters out there who think I am completely wrong and all the rest.

        • johnno07 on 20/10/2014 - 16:40
          +1

          @tessel: We lost nothing??
          What about my time and energy clicking the buy button and entering my PayPal password?!
          What about not having access to my $9.98 for a WHOLE WEEK?!
          What about $0.007 interest I lost on that money by not having it my my ING account?!

          Human sacrifice, dogs and cats living together… mass hysteria!

    • INFIDEL on 19/10/2014 - 10:46

      DS need to improve many of their systems. My local DS manager has complained about the increased workload due to the stuff ups after the new online click & collect ordering system came in about 3 weeks ago. DS store staff cop the abuse when online cause these problems.

      But if people can't afford to be without $9.98 for up to a few weeks, OzBargainers really should not gamble on these highly speculative deals. Warnings of likely cancellations were posted early & issues of DS refund issues have previously been posted.

      This is not personally directed at you TA :-)

  • bleachy_dude on 18/10/2014 - 20:46

    Ordered at 1am.

    Sms saying it was available for pick up came at around 11am. I picked it up at DS Erina at 12:30pm.

  • ihfree on 19/10/2014 - 00:06

    Went to Hornsby - staff had received a memo and wouldn't allow collection item despite receiving SMS and email saying it was ready for collection. Advised they tried to call, yet no missed call.

    Not very well handled by Dick Smith. However, just as well as it's most likely something I don't really need.

  • ozhunter68 on 19/10/2014 - 02:05

    Has anyone been able to pick up any from Tweed Heads South Store. I am an hours drive ( return ) away and don't want to waste a trip. I rather go opposite way in to Byron Bay on a sunny Sunday afternoon.

  • shreddo on 19/10/2014 - 02:35

    My store was happy enough to honour one telling me how lucky I was. When I said hang on the order is for 3. He got kind of shitty but eventually said something like "who cares its their fault anyway."

  • khang on 19/10/2014 - 04:08

    Got refund at store, but picked up the mbpr for cheap :D

  • lplau on 19/10/2014 - 08:29
    +1

    would have been good if they had honored this deal. I remember when DSE made a pricing mistake on the G27 racing wheel, they honoured the price and i ended up getting 2 wheels for $20 each. Best deal i've ever had.

    • wtfnodeal on 19/10/2014 - 09:57

      That time DS was part of Woolworths group? They now have no change of mind return policy which annoys me more.

      • johnno07 on 19/10/2014 - 10:03

        Why is it so hard to make up your mind before you buy something? Surely that is one of the tenets of being a frugal Ozabargainer.

  • nahi11 on 19/10/2014 - 11:06

    Haven't received any cancellation email/sms but rejected at the store.

  • rolly2112 on 19/10/2014 - 11:18
    +4

    the biggest laugh about dick smith posts on this site is that everytime it happens the same crew appear here talking about price mistakes, advertising is a game, taking money for goods is a game, wasting peoples time is a laugh etc etc - don't bother complaining - you're an idiot for getting annoyed etc etc

    it happens with the same company week in - week out - its deliberate because they make money doing it- so they keep on doing it.

    DICK SMITH HOLDINGS LIMITED ACN 166 237 841 CODE OF CONDUCT

    6.5 We treat our customers fairly and with respect, in that:
    …..
    (c) we ensure our promotional material and marketing is clear, truthful and carefully checked

    When Dick Smith do it they breach their own published code of conduct, which is published and no properly managed company can allow their staff to breach their code of conduct with impunity every week - write to Asic asking about it. i give this post about 15 minutes before its voted invisible.

    • INFIDEL on 19/10/2014 - 13:07

      Interesting code of conduct from Dick. I wonder how much they paid the consulting firm to create that. Thanks for the good laugh.

      People should complain when Dick makes so many stuff ups. But complaining here won't solve anything.

      Complaints to ACCC etc are the wrong bodies, and just drain their limited resources. ASIC can't enforce a company's voluntary code of conduct. Share prices have risen this week, so shareholders are happy.

      Similarly, complaints to State's offices of Fair Trading etc can only help in getting a refund, which has already been promised. Commercial media derives it's income from advertising from businesses like DS, so good luck there.

      They can't do anything about Dick's incompetence. It may appear deliberate, but I am sure it's just incompetence.

      Pricing errors will cost a business financially & in reputation, so I can't see how supplying some here with a product at 1/4 of sale price and refunding others (with many costs) is a money making venture as you say "its deliberate because they make money doing it- so they keep on doing it".

      In fact, more people forcing DS to supply at agreed price is most likely way to stop this happening. They won't like losing the money.

      But complaining here about the same problem with every Dick, OW, HN, etc obvious pricing error, when there were warnings it was unlikely orders would be honoured, just does not show much intelligence. OzBargainers should already be aware of the issue, so people are venting their disappointment at missing out as in other attractive but speculative OzBargain deals. It's happened so many times before, so it's time to learn from those warnings.

      If you don't want to take the risk in an obviously speculative deal, just don't take the gamble - don't order from Dick. If you do order, expect disappointment & you may be surprised.

  • huntingbargain on 19/10/2014 - 12:04

    I received cancellation letter 3pm yeaterday. Thought I tried my luck after work, staff had a quick chat with the manager and picked up with no problems (Penrith Westfield.)

  • wiz187 on 19/10/2014 - 12:19

    Just got mine from Noosa store. Was ordered click & collect & payed via paypal. Was advised others had been cancelled. Young man serving me mentioned the emails that others have received.

  • ventitre on 19/10/2014 - 12:22
    -3

    another out of stock hoax. if not enough stock, why take order. shitty deal from DSE, no more business with them.

  • unity1 on 19/10/2014 - 12:23
    +1

    Picked up from DS Eastland this morning. Excellent staff. Pity DS don't have the same calibre staff online and HO as they employ in store.

  • thelastnoob on 19/10/2014 - 13:08
    +1

    Picked up 6 from indooropilly. I also got the deal rescinded email yesterday. I feel sorry for all those who were refused the deal.

  • Sweet3st on 19/10/2014 - 13:24

    Are those picking up doing so with SMS? Or just dropping by and chancing it?

    • thelastnoob on 19/10/2014 - 14:05
      +1

      I was thinking about ringing up that's probably a mistake. I got no sms only email confirmation. I went in today and showed my email order and picked up goods.
      If it's not too far than you should try your luck otherwise call if it's a hassle.

  • somethingguy on 19/10/2014 - 14:27

    No cancellation email, first say won't match, then lie about no stock. Incompetent staff.

  • simon486 on 19/10/2014 - 15:21
    +1

    I ordered two EMTEC early Saturday at 1:20am and received "ready for collection" email at 9:04am.
    Cancellation email came at 2:15pm.
    I picked up the EMTECs today (Sunday) 12:30pm from Kawana store. No problems at all.
    Maybe DS cancelled the cancellations on "ready for collection" orders.

  • dosada on 19/10/2014 - 16:14

    Hi guys. Just collected mine. Does anybody need a photo/scan of the invoice for price match?

  • [Deactivated] on 19/10/2014 - 16:32

    Sunshine reckons no more stock, i didn't receive cancellation email before i tried picking it up today

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