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[Price Error] EMTEC 32GB USB 3.0 Flash $9.98 + $4.95 Delivery @ DickSmith

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[Price Error] EMTEC 32GB USB 3.0 Flash $9.98 + $4.95 Delivery @ DickSmith
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monty.melb on 17/10/2014 - 22:44 dicksmith.com.au (7670 clicks)
Last edited 18/10/2014 - 17:05 by 1 other user

EMTEC S550 32GB USB 3.0 Flash $9.98

The EMTEC S550 USB Flash Drive is EMTEC's highest performing flash drive to date. The S550 features USB 3.0 functionality with enhanced performance rates of up to 100 MB/s; four times greater than USB 2.0! The classic drive features a sleek, brushed metal design.

EDIT : Click & Collect available at very limited stores but Home delivery still working ok.

Confirmed Price Error

Dear Valued Customer,

We are writing to advise that due to a promotional pricing error with the Dick Smith website, we are unable to fulfil your order.

We have cancelled your order and will be processing a full refund.

We anticipate that your refund will be completed by Friday 24th October 2014. Depending on your financial institution, these funds will be available to you in 3-5 business days thereafter.

Should you require further details, please refer to clauses 4 and 10 of our Terms and Conditions; agreed to at the time your order was placed.

We sincerely apologise for any inconvenience caused.

Kind Regards,

The Dick Smith Online Team

Philips Wireless Headphones SHC2000 $59.60

These full-sized rechargeable infrared cordless headphones combine quality and convenience for either TV or music enjoyment.

Computing EMTEC USB Flash Drive

Related Stores

Dick Smith / Kogan
Dick Smith / Kogan
Marketplace

closed Comments

  • OzSikh on 18/10/2014 - 08:21

    still available at Watergarden and sunbury stores for click & collect………

  • herbo on 18/10/2014 - 08:27
    +1

    Ordered one click and collect from Wendouree Village (Ballarat) store. Will see what happens I guess, have received acknowledgement and PayPal receipt at this stage.

    Edit: And just got the ready for collection email!

  • czking on 18/10/2014 - 09:22
    +2

    Price back to $39.98

  • Steptoe on 18/10/2014 - 09:24
    +2

    Picked one up. Price honoured.

    1 left at Warrawong NSW.

    • valvster on 18/10/2014 - 13:50
      +1

      Got mine from TTP in Adelaide, salesdude even grabbed one for himself last night. so far 2 good online purchases in a row from the Dick. Got a $79 2TB Seagate external with free delivery, ordered Sunday delivered Tuesday and it's still working.

      • ozhunter68 on 18/10/2014 - 16:06

        Hahahah, still working after a few days use. Not much confidence in the product? Their not that unreliable are they?

  • Azif on 18/10/2014 - 09:30
    +1

    Just picked my 2 up from north Sydney. All the stocks on the counter and off the shelf.

    Maybe should have bought more.

    • brett-au on 18/10/2014 - 09:43

      Damnit why didn't I choose North Sydney. Hurry up Chatswood.

  • unity1 on 18/10/2014 - 09:37

    Saw in the paper this morning that this is what is being advertised but can't even see it on their website http://files.ozbargain.com.au/upload/39370/25946/emtec.jpg

    • hollykryten on 18/10/2014 - 10:36
      +1

      Yep that's the EMTEC 16GB USB 3 flash drive and it's also an old model.

  • Enigma Nix on 18/10/2014 - 09:41
    +1

    no problems with mine click and collect 32gb as you can see paid for and just need to collect

    EMTEC S550 32GB USB 3.0 Flash Size:0.0400 DSAU_XM5196
    $9.98
    Ordered: 1
    $9.98

  • jackau on 18/10/2014 - 09:57
    +1

    How come some stores already fulfilled but some did not?

    • netbies on 18/10/2014 - 10:02
      +2

      lazy bastards….. :D

    • Azif on 18/10/2014 - 10:04
      +1

      Didn't get an email. Just went in and picked it up

  • hippo2s on 18/10/2014 - 10:09
    +1

    Price is back at 39.95. It WAS a pricing error. Good work for those that managed to get an order through.

  • Farrba on 18/10/2014 - 10:16
    +1

    will they cancel the uncollected orders? i havent received notification.

    • Steptoe on 18/10/2014 - 14:13
      +1

      The system may have wrong stock levels, esp. after Staff got in before allocating yours.

  • maf101 on 18/10/2014 - 10:16
    +3

    My local store at Booval, QLD has been instructed by head office not to fulfill the orders. They suspect customers will receive an email or a phone call.

  • sev snape on 18/10/2014 - 10:17

    "Your Dick Smith Click & Collect Order … is ready for collection" Nice!

    • sev snape on 18/10/2014 - 15:21

      Picked my 2 up this afternoon, feeling lucky.

  • bargaindude on 18/10/2014 - 10:26

    Just picked mine at point cook vic store

    Thanks OP

  • fatbelly on 18/10/2014 - 10:29
    +4

    This is BS. My local store called today and say they can't fulfil the order, even though i ordered and site said it was in stock.
    Really, this is the second time DS did this to me.
    Has anyone talked to ACCC for breaching Australian consumer laws?

    • Steptoe on 18/10/2014 - 14:14

      did they breach the T&C you agreed to?

  • nightowl79 on 18/10/2014 - 10:34
    +1

    Just collected mine in Melbourne. 32GB.
    Thanks MM! :-)

  • Coops1 on 18/10/2014 - 10:38
    +6

    Well, got the Your Dick Smith Click & Collect Order ########### is now ready for collection,

    AND THEN phone call from the store saying an email from Head Office is that no orders can be given to the customer.

    "Can I talk to the Manager please, he will ring you back….OK….they call back and all is good we have to honor the order"

    I am sure there will be many iterations of this all day, some will get them and some won't!

    • iratepirate on 18/10/2014 - 10:59
      +1

      If you get an SMS saying it's ready to collect i think they have to give it to you. I've picked mine up allready.

    • DrDuck on 18/10/2014 - 11:53

      My morning after buying 3 with PayPal last night from Logan Central:
      1) get phone call from the store saying it was an error and I'd get a refund
      2) 15 mins later get an email saying my order was ready to collect
      3) I called the store saying I had the email and asking whether I could now go tIo collect. They said no, refund was still going to happen. I politely let them know that I was very upset with Dick Smith head office, but understood the store had to do what they had to do.
      4) 20 mins after my call the store called me and told me head office had told them to honor all orders.
      5) picked up my order without any problem. When I was there I noticed 5-6 other orders already packed and ready to go

  • hollykryten on 18/10/2014 - 10:45
    +1

    So it seems any one who received one from click and collect were not meant to have it.

    • unity1 on 18/10/2014 - 10:59

      Will be interesting to see what happens with online orders for home delivery

      • hollykryten on 18/10/2014 - 11:03
        +3

        They'll get cancelled. As far as i know Startrack Express doesn't do pickups from Dick Smith on the weekend so the orders wouldn't have got sent off until monday any way. Online orders have got no chance.

  • INFIDEL on 18/10/2014 - 11:00
    +1

    "Missed it by that much"

    Your Click & Collect Order is now ready for collection 8:48amQld

    Then call an hour later not to collect as all orders have been cancelled due to pricing error. Pity I slept in.

    Placed the order knowing there was a very high probability of cancellation. Staff call was pleasant & apologetic, just informing me not to come in unnecessarily. I'm not bothered. Was a bit of a laugh.

    If you collected before cancellation went through - lucky you ;-)

  • terezin on 18/10/2014 - 11:06

    Hi Guys, first time poster - I bought 2 and picked click on collect from a store with known availability, as I was in store at time. Payment successful - paypal receipt, 15 mins later another email confirming available to pick up. Start walking back to store, and get phone call to say:

    Please read my nightmare below…

    To whom it may concern

    I have received this email, only to be told very rudely by the store staff (by phone) that its wasn't available and that it wasn't going to be.

    This again is typical of the bait and switch style of your promotions.

    When I pointed out that this was very concerning for me to buy something I know was in stock, and on shelf. Visible to my eyes only 15mins earlier ( i live close by).

    When I pointed out I thought this was illegal, I was threatened with the cancellation of my order, due to the whim of the salesman (as per terms & cond, he states.) but then gets frustrated and cancels the order anyway, without my authority.

    This is sick and saddening service from a previously well loved brand..

    Dick Smith make this right! or I will post my dissatisfaction on all of the places I can find. And find a new staff member at The Pines - QLD Dick Smith Shop, if I wasn't so shocked by the confrontational manner of the exchange, I would have asked the representatives name.

    I am so tired of the fall of this once great brand. And this service, terrible.. Be warned, even bricks & mortar stores have crap service, no wonder everyone buys online now. Good one Dick Smith for doing yourself out of a repeat customer!

    • hollykryten on 18/10/2014 - 11:08
      +6

      You do know that it's in the terms and conditions that they can cancel an order at any time due to a pricing error?. Title of the goods aren't yours until it's handed over to you which did not take place.

      • unity1 on 18/10/2014 - 11:19
        +15

        Always keep in mind that dealing with Dick can leave you with a bad taste in your mouth.

        • Steptoe on 18/10/2014 - 14:18
          +2

          I'll take your word for that.

  • hollykryten on 18/10/2014 - 11:07
    +4

    Any one could see from the get go that this was a pricing error. Any one who ordered should have expected the high probability of an order cancellation.

  • Bradmeister1994 on 18/10/2014 - 11:15
    +2

    I got an email saying mine has been shipped and have received a tracking number

    • hollykryten on 18/10/2014 - 11:40
      +2

      Just means that your order was placed into a parcel and the electronic shipping information was lodged to Startrack Express. It doesn't mean that the parcel has handed over to Startrack Express just means that it's out the back of Dick Smith warehouse or store some where in a loading dock area awaiting pickup which shouldn't happen until monday. Dick Smith could even still recall the parcel from the loading dock. Or you might just get lucky.

  • zxcvb on 18/10/2014 - 11:23

    I have received SMS and email confirming ready for collection. However the store is in a busy mall 30 minutes drive? Is it worth going there? I have not received email or call yet regarding pricing error.

    • unity1 on 18/10/2014 - 11:32
      +1

      Call and confirm. Keep in mind they have a sale and it may take them another 30 minutes before they can even serve you. I find some stores are very lightly staffed.

    • WatchNerd on 18/10/2014 - 11:32
      +2

      Yes, don't call just go. I picked up my one @11am after the same sms.

      • hollykryten on 18/10/2014 - 11:43
        +1

        Some manager from the store hasn't been reading the email from head office. Too bad if the local store manager at the store a person goes to has actually been reading his/her emails.

        • WatchNerd on 18/10/2014 - 11:46
          +1

          You are always going to get mixed results with dick stores.

        • hollykryten on 18/10/2014 - 11:47
          +1

          @luke73:

          Depends how slack the store manager has been whether has actually been reading email or not.

      • INFIDEL on 18/10/2014 - 11:46
        +2

        Bound to be cancelled when picking up order. Still has to be processed at counter, at which time computer will likely show order cancelled by now, like with my order.

        • WatchNerd on 18/10/2014 - 11:50
          +1

          I would be polite but explain that I had just driven a fair distance & never had a problem before with the many times I have used click & collect.

        • INFIDEL on 18/10/2014 - 11:53
          +1

          @luke73:
          I know the store manager who rang. Polite was no match for computer that said NO :-(

        • hollykryten on 18/10/2014 - 11:58
          +2

          @brucefromaustralia:

          luke73 is lucky that's all.

        • INFIDEL on 18/10/2014 - 12:00
          +2

          @hollykryten:
          Lucky timing, Lucky Luke ;-)

        • hollykryten on 18/10/2014 - 12:02
          +1

          @brucefromaustralia:

          Yes so it seems that knowing the store manager makes no difference because the computer system says no to allowing the order.

        • INFIDEL on 18/10/2014 - 12:09
          +1

          @hollykryten:
          Knowing the manager has its advantages - got a call to say she had got up the online department & my order is again ready for collection :-)

          She said she has lost a lot of sleep over so many errors with DS new order system. But she suggested coming in quick to see her, before any new change to my order occurs!

    • zxcvb on 18/10/2014 - 12:04
      +2

      Thanks for all the replies guys, decided not to go. Not worth my time if the computer will reject the order.

      Already fuming being shafted around on the Casio gShock deal. Just not worth it.

      • INFIDEL on 18/10/2014 - 12:27
        +2

        Well being polite to the manager, but a little disappointed did work for me. (I don't think getting angry as some might will achieve the same result.) But probably not worth the effort for this deal.

  • herbo on 18/10/2014 - 11:50
    +1

    Went in to pick my order up after getting the email to do so, the guy checked on it then said we've got instructions not to hand them over. I said would have been nice to be notified so i didn't make a special trip out to this dump of a shopping centre - no answer to that. Ok I said just do a refund then, then he said something about there's been no instructions issued about refunds.

    • INFIDEL on 18/10/2014 - 11:58
      +1

      DS cancellation call was vague about refunds. But store is just collection point. Refund of online orders is handled by online section of DS, in same method as payment.

    • superuser on 18/10/2014 - 13:04
      +3

      man, so you paid for it and make a trip to the store for nothing. What kind of business is this?
      I already paid and now waiting for the confirmation email….

  • hectic3 on 18/10/2014 - 12:07

    I got the SMS to pick it up at around 9:30am from Eastlands (VIC). Picked it up 10mins later no fuss at all. As mentioned by previous posts, YMMV.

    • hollykryten on 18/10/2014 - 12:09

      I should assume all DS store managers should have read the email that went out by now. If not the computer system at the checkout should be advising not to allow the order.

      • unity1 on 18/10/2014 - 12:32
        +2

        Maybe they don't know which email to read. One moment orders are to be cancelled. Next moment orders are to be honoured. Someone at DS should be accountable.

        • hollykryten on 18/10/2014 - 12:53

          For what i've seen some store managers have been ignoring and over riding the email and the computer system. For what i can see the head office has never told any of the store managers to honour.

          And for what i've seen going by this thread there's only been one email which is to cancel the orders. Those store managers are simply defying head office.

    • [Deactivated] on 18/10/2014 - 13:33

      Same here. Got email 9.50, wasn't going to pick up straight away, then decided better go straight away around 12.30 pm. No problems at all (even though I could see they had them behind the counter marked at $39.95).

  • INFIDEL on 18/10/2014 - 12:12
    +4

    After email & sms to collect, received a polite call that order was cancelled.

    I was ok with that. I only ordered for the fun of it, not really wanting the product bought for $5 with 1/2 price gift card.

    Just received call again from manager - she had got up the online department & my order is again ready for collection :-) (But be quick before next change)

    I was enjoying a lazy morning. Now I have to collect it, to keep in good with the manager - such sacrifice :-)

      • INFIDEL on 18/10/2014 - 12:32
        +2

        I prefer not to answer that online. She has recently transferred from another store I visited once & straight away remembered me when I walked into my local DS. I've met her twice as a customer, now she has done me a favour…

        • hollykryten on 18/10/2014 - 12:57
          +1

          Wonder if there's a reason for the transfer. Does this store manager make it a habit of defying direct instructions by head office. Hope she doesn't end up sacked and replaced by a store manager who obeys head office instructions.

        • INFIDEL on 18/10/2014 - 13:06

          @hollykryten:
          Transferred to larger store in a Westfield from a small shopping center, so guess it was a promotion. Maybe it's her exceptional people skills ;-) She's happy.

        • mmd on 18/10/2014 - 17:20

          @hollykryten:
          Maybe she likes Bruce

        • INFIDEL on 18/10/2014 - 19:35

          @mmd:
          DS and I have a long term relationship. And like all relationships, I sometimes don't feel the love.

          My local DS manager is a sweetie, tracking down stock for customers in her own time. She had quite a few of these devices to be collected this afternoon. That's why she got up the online section - to look after her customers (not just me).

          Kudos to DS for a great manager :-)

  • PineappleExpress on 18/10/2014 - 12:29
    +4

    Thanks MM, picked up my USB stick this morning, didn't get a confirmation email but the store had the order ready and waiting. For those who have had their order cancelled, I'm sorry. I've learnt from the Ezibuys shenanigans not to expect anything but this was a nice surprise. Thanks again MM.

    • hollykryten on 18/10/2014 - 12:31
      +2

      I got all 4 or my orders shipped from that Ezibuy shenanigans. Miracles can happen especially when you order very early.

      Looks like those who ordered early from Dick Smith and got to the store early are the one's who scored. Either that or personally know the store manager who gives you a favour.

      • StewBalls on 18/10/2014 - 13:16
        +4

        Miracles can happen especially when you order very early.

        That's the key with these price error deals, the earlier you get in the more likely you are to get the win!

        The other thing can be moderation too…the DSE guys told me that heaps of orders were placed after mine, heaps were rejected; and all orders for multiple units there were culled instantly…sometimes, if you get greedy you get nothing! ;)

        • [Deactivated] on 18/10/2014 - 13:34
          +4

          That's good. The person who ordered 9 is just asking for trouble.

  • YOLO on 18/10/2014 - 12:34
    +1

    Ordered 3 last night with Click and Collect in Helensvale, QLD.
    Received the confirmation email and SMS, picked them up with no problems :) guess it's just the luck of the draw on what the store manager does or doesn't do.

    • hollykryten on 18/10/2014 - 12:43

      What time did you pick it up from the store?.

      • YOLO on 18/10/2014 - 13:38
        +1

        I got the "your order is now ready for collection" SMS at 9:22 and I picked them up around 11.

  • apprentice on 18/10/2014 - 12:57
    +1

    Received email confirmation at 9.23am saying the order is ready to pick up from Dicksmith Southland(Vic). Got a call from the store at 10.39am saying the order can't be processed due to stock descrepency. FU dicksmith.

  • thatsnasty on 18/10/2014 - 13:29

    Got confirmation to pick up (Port Macquarie NSW) but then got called an hour later to tell me of the price error and the website team will give me a refund. Lame.

  • YellowKnight on 18/10/2014 - 13:38
    +1

    Fail DS! Just got declined at the Norwood SA store. Either honor your mistake Dick or notify your customers before they arrive to pick it up.

    • Justtip on 18/10/2014 - 13:43
      +1

      Must have been at the same time as me pretty much!!

      • YellowKnight on 18/10/2014 - 14:33
        +1

        Most probably. You hit the Norwood store? Young guy looked at me like he had been through the same process a hundred times today.

        • Justtip on 19/10/2014 - 00:17
          +1

          Yeh, same here. I figured I'd show my disappointment but I wasn't about to take it out on the poor guy - not his fault yet he has to pick up the pieces

  • Justtip on 18/10/2014 - 13:42

    Ordered mine last night. SMS and email this morning saying it's ready. But just got turned down in store at Norwood SA. Assistant said that they'd recited an email and had already turned down a lot of people. I was hoping that since I hadn't received a call it'd be alright but apparently not.
    Classic dick…

    • team teri on 18/10/2014 - 14:17
      +2

      I'd say once they sent an SMS that it is ready and you actually go to the shop they have no leg to stand on legally - they would be liable for damages (time wasted and cost of travel to shop). Shame on them!

      No news here at all yet, placed order last night, no further communication since. Will pop into shop later to see what they have to say…

  • Hoolio on 18/10/2014 - 13:52

    Picked mine up earlier. Thanks OP. Unlucky for the rest :(

  • pauliau on 18/10/2014 - 13:59
    +1

    Picked mine up no problems Brissy North side at 12. They new it was a price error though.

    • viki8702 on 18/10/2014 - 15:17

      Which store was it?

  • cloudie9 on 18/10/2014 - 14:07

    Just got back from Northpark SA, flatly refused to honour my purchase and trying to lie to me that they informed me within reasonable time manner. Well, told him that the only message I received was ready for collection and that's it. No calls or emails whatsoever, only news to me when I went to pick it up. Let's see what ACCC have to say about this misleading advertising.

    • INFIDEL on 18/10/2014 - 14:17
      +2

      Let's see what ACCC have to say about this misleading advertising.

      Nothing. It was a pricing error. That possibility was pointed out 22 minutes into this deal. Merchant does not have to supply goods at promoted price if it is a pricing error. DS t&c also cover this.

      Even an eminent OzBargainer pointed that out 60 minutes into the deal ;-)

      Off to pick mine up.

      • cloudie9 on 18/10/2014 - 14:30
        +4

        The issue is I was mislead by telling me that it is confirmed (received text message) and ready for pick up! Don't care if its a pricing error but I was ONLY told when I'm at their counter and lied to me I was informed within "reasonable" time. If they called up or email me immediately, surely I can accept it but not when I spend my time driving over there and told me in the face, nope, can't do it.

        • INFIDEL on 18/10/2014 - 19:39
          +1

          Still not an ACCC matter, as DS can say it was just an issue relating to poor communication at few stores over a pricing error. It's an internal problem with DS systems, staffing, policies, not deceptive conduct. Piss poor though.

    • YellowKnight on 18/10/2014 - 14:34
      +1

      let me know how you go with ACCC.

      • cloudie9 on 18/10/2014 - 18:25
        -2

        I've lodged my complaint with ACCC seeing that DSE will fool around regardless.

  • viki8702 on 18/10/2014 - 14:48

    Got refused in cannon hill, QLD, did anyone manage to get one from over there?

    • INFIDEL on 18/10/2014 - 19:43
      +1

      Staff member from Cannon Hill transferred to neighbouring Carindale, and looked after our orders so well. Cannon Hill's loss.

    • INFIDEL on 20/10/2014 - 07:22

      Suggest try again, or approach manager at Carindale store. See https://www.ozbargain.com.au/node/165876?page=3#comment-2311…

    • Navgsc on 20/10/2014 - 19:31

      Yes, Picked one up with no problems (Cannon Hill, QLD) yesterday arvo!

  • shannonn54 on 18/10/2014 - 14:50
    +4

    Ordered mine last night, got email confirmation 10 am this morning collected without any problems at all
    Kippa-ring QLD store

    • jesseb05 on 18/10/2014 - 14:59

      Awesome, that's where I need to get mine from too. Thanks :)

      • jesseb05 on 18/10/2014 - 16:47
        +1

        I received the generic cancellation email yet thought I'd try my luck anyway.
        I sent my wife down with the order number and they gave her the order no questions asked.

  • SuperFred on 18/10/2014 - 15:12

    Failed to pick mine up in Melbourne CBD store, they told me they have run out of stock, more than 50 people came in this morning to get their USB but all failed, LAME!!

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