For all monthly or more myki/Metcard holders, compensation of a daily ticket is provided because Metro Melbourne didn't meet their reliability guidelines. Claim by the end of the month.
myki: Ticket will be "uploaded" onto the customer's myki. Note that the myki "must have been used on at least 10 days of the month on the mode in question".
Metcard: Must have been active on the first day of the month in question. Daily sent by mail.
Our performance thresholds are to run at least 98 percent of trains each month and for more than 88 per cent of these services to be punctual. For our December 2009 performance, eligible customers may claim compensation of one free daily ticket for the equivalent zone/s.*
To download a copy of the Metro Customer Compensation Code, including claim form, click here.