Get a massive 7GB for $40/mth (normally $50/mth) on 12 month Go Mobile BYO Plan. Plus $10 discount on all 12 months BYO plans. ONLINE ONLY DEAL.
Telstra has taken the competition to whole another level.
Bring it on:)
Telstra - 7GB for $40/Mth (Normally $50/Mth) on 12 Month Go Mobile BYO Plan
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dK69 on 23/11/2015 - 23:39 telstra.com.au (6283 clicks)
Last edited 01/12/2015 - 09:09 by 2 other users
Last edited 01/12/2015 - 09:09 by 2 other users
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Bonus $150.00 Cashback with Cash-rewards?
I am mobile phone illiterate.
I will shove the better network and take $h1t on your unlimted calls n texts bla bla bla. Do some maths and research and then be a critic.
Hmm I'm not convinced about that claim. I recently changed from Nodemobile (Optus 4G) to Telstra and to be honest, I'm getting nearly half the speed on Telstra than I was on Optus, at both my home and work. The ping isn't as good either.
I'll test it when I go to my folks place in the country in a couple of weeks, that will only be 3G coverage but can't say I've had that many issues with Optus, apart from in large crowded areas (concerts, sporting events etc), although haven't had the chance to really test that out yet.
After mucking me and my wife's port in from the last online deal;
- demanding pay slips, council notices, 100 points ID,
- baring services,
- hours and hours of agonizing wait online and over the phone with nitwits who has no clue whatsoever,
- trying to explain the situation to each and every online and phone rep to the point you thought it's like the 100 dates replaying each time u interact with Telstra,
- up to the point u just paid for their bill and only to received that dreadful sms for the second time that says they have cut your service even though the complaint/ issue is currently being handled not by a case manager but a senior case manager who promised u ever so sweetly that it's being escalated and she has already spoken to Control group a few times and it's being resolved
I'm now with Optus on their click frenzy deal, NO fuss on port in and I'm on their network literally in less than an hour (as compared to Telstra BS of 24/48hrs). Telstra's $1000 call credits may sound great, but IMO it doesn't go far. I'm a light user (maybe max 10 short calls per day) and in less than 5 days I am seeing $100 in usage on their 24/7 app. Optus network isn't crap either, most Telcos' network are usable in the metropolitan areas. Their service offerings are indeed factually better than Telstra. Dealing with their customer service actually resolves issues most of the time (u don't need to keep recording/ piling interactions references whenever u interact with them unlike Telstra), and their deals (as a matter of fact and rightly pointed out by the above commenters) are indeed better value as compared to Telstra's.
I suggest IMO to people considering Telstra; unless where u stay Telstra network is critical/ make or break, STEER CLEAR AND FAR AWAY. Ur time is better spent with ur family and earning money working than to deal with a network operator with disconnect customer service and a hell bent Control group that wants to know how much ur personal spend (daily) (in my case they demanded bank statements), and how much u earn just to qualify for their $33/mth plan (after disc).
There are so many good deals going around, especially when it's coming up to Christmas. Sometimes it pays to wait, perhaps consider other Telco companies who actually do value u as a customer rather than go with Telstra who sadly in my case decides to act in a mannerism/ attitude of "I've got superior network so I get to be bossy and select my customers". Sure, some will chip in and say their transition from the last deal went perfectly sane and sweet, well I'm also aware that there were alot of dissatisfied folks like myself who got mucked around on days end just to be on Telstra network.
Lastly, I just don't get the negging of comments on users who chipped in with their opinions. The real value of being able to comment on deals IMO was to be able to critic on the deal based on facts and merits, as these are valuable in allowing other Ozbargainers to decide whether the deal is worth its weight in gold. Chatter comments only adds pages, but no real value in the decision making process.
I have better reception on Optus than Telstra where I stay (west of Melbourne) but network coverage isn't a one size fits all as some networks are simply better than others depending on location.
@LurvinOZB:
My application is still being processed from that deal too!
Sign up online, SIM gets couriered out 2 days later, courier can't deliver to my wife so leaves card, I take card to post office next day, post office can't find parcel, call courier company who says it's been returned to sender, and then begin negotiations with telstra:
30 minutes on phone to discover they requested the courier company to return the sim to them, because I'd submitted too many online orders in the past 3 days (apparently 1 is too many), and been automatically flagged as suspicious by their computer.
now i need 100 points of ID at a telstra store, plus proof of address.
spend 1 hour in telstra store whilst employee sends & resends documents.
call up a week later to discover the 'control dept' can't read the expiry date on my drivers license.
this shouldn't matter, since i also took my passport and actually gave them 190 points of ID.
courier delivers reply-paid envelope for me to return my 'unwanted device' back to telstra.
call up again, and they admit they have no idea what's going on, nor how long it will take for my account to be approved.it's now 21 days later, and i'm still waiting.
Great summary. I had a similar issue yesterday. Signed up for the $33 (after welcome credit) deal, all done online with no problems. I then get an email from Telstra saying the application had been rejected and cancelled. No reason - but if I wanted to know why I had to call this number - so I did. The person on the end of the line was very unhelpful, after about 20 minutes of waiting and explaining finally telling me I needed to bring proof of address, proof of employment, bank statements and photo ID to a Telstra store. My beef is not with doing this (aeven though it is overkill for a $400 annual contract), it is the fact the email didn't say "pending - you need to do x,y and z" - just flat out rejection. I then wasted about an hour trying to understand what had happened - to the point of just giving up.
So who can recommend a good deal at the moment sans-Telstra?
why on earth do they even need employment proof or payslips in the first place? No credit policy available online, no mention on sign up page that it's a requirement, nothing on the PDS.
FFS it's a $33/mth plan, not an extension of $300,000 credit.
In addition below ——
If u need Telstra's network and it's important to u, go prepaid first. If u have no preference and just want good deal, move to a cheap prepaid temporary and jump onto another good deal when it comes along. Previously I was sitting out on Amaysim $10 for 3 mths deal while waiting for good deals to come along.
Telstra used a service called airlock. No ID from the receiver, no love. I tried to reason with Startrack, only to get put in place and got schooled on "airlock".
I also went to the retail shop, not once but FOUR times. Long story but it was a case of online debt says this, complaints depth says that, retail shop does that, and again Control group tells u to pi55ed off.
Suggest not waiting, move on…
@LurvinOZB:
Yeah, I understand the airlock service. I just don't understand how my new service was cancelled due to lack of ID after the sim was already sent out for delivery.
I'm mostly happy with my current mobile service, if Telstra ever actually port me, then I just get 4G instead of 3G.I suspect it's the number of applications that went in, and a total disconnect between depts doing their thing in silos. So one dept had overwhelming vetting to so, another which I assume is the logistical dept just continued to process the order regardless of whether the account was successful.
In my case, it was similar to urs, after online application, I received good news email, den came email with sim tracking, den came the dreadful start of "please call us on XXXXXXX regarding ur application", den the sim arrived that was useless because the matter got stuck in the air with Control group.
Keyword "total disconnect"!
—- to add
And it's a total waste of resources to send out couriered sim cards only for new customers to be pre-qualified after it was sent.
Yeah, I'm currently on the $35 Aldi plan. I am in no rush to switch, but the lack of 4G gives me fomo
@LurvinOZB: Or go with Aldi mobile. Telstra reception with good service. I called the call centre once late at night and was put through to an extremely polite and helpful guy in Berlin!
@LurvinOZB:
I actually saw my account flags on the screen whilst at the Telstra shop.
I used a pre-paid last year, which was the last account activity until applying for this new BYO SIM.
Automated system flagged my account with something along the lines of:
* No existing telstra account
* no australian pstn connection
* fraud detection triggered
and a few others i've forgotten.all for a $50 plan which i've already given them valid CC details for.
ridiculous.
$0 for international calls? Not a deal for me
Thanks OP! Just switched from Boost.
New customers only :(
Just trying to figure out which bit isn't available to new customers. I take it it's the 4.5gb bonus data?
T&Cs say:
Bonus Data: Bonus data for new customers switching online is an incremental 4.5GB on the $50, 12 month BYO plan & 2GB on the $70, 12 month BYO plan ending December 25 2015. Bonus data for new customers switching to Telstra on the $50 casual plan is 2.5GB, ending December 31 2015.
All other bonus data is available to new and recontracting customers on selected plans. Bonus data will remain on your account until you recontract, cancel your plan or move to an ineligible plan. Unused data expires monthly. Offer ends December 31, 2015
Yes if you're a loyal Telstra customer, you're stuck with just over 1/3rd as much data as someone who walks in off the street. Figuratively speaking. Because you can't do it in store. And you can only use the online method if you have less than 5 mobile devices active (or lie about it, which is likely illegal).
Includes $1000 calls in case you were wondering.
Very good for telstra, but its not unlimited calls and its a 12 months contract =/
It includes $1000 calls but I have no idea what that is in minutes
1000 minutes.
after the 12 mth is it still 7GB pay per mth? or does it revert back to 2.5gb?
tempting to move from telechoice for 4G…Ahhh… the information they don't provide. I suspect it's just the 12 month term.
Would be good if someone could confirm. :)
I saved an online chat I had with Telstra rep and she confirmed, yes the 7gb continues after the 12 months.
From the terms:
All other bonus data is available to new and recontracting customers on selected plans. Bonus data will remain on your account until you recontract, cancel your plan or move to an ineligible plan. Unused data expires monthly. Offer ends December 31, 2015
So it sounds like you keep it unless you change plans
sweet - think i'll be convinced to move
Hi,
Can yo link me to the T&C's that state this? I am a retracting customer (currently on a Casual Plan), so assuming I can get on this deal?
Goto https://www.telstra.com.au/mobile-phones/plans-and-rates and scroll to the bottom of the page
Bonus Data: Bonus data for new customers switching online is an incremental 4.5GB on the $50, 12 month BYO plan & 2GB on the $70, 12 month BYO plan ending December 25 2015. Bonus data for new customers switching to Telstra on the $50 casual plan is 2.5GB, ending December 31 2015.
All other bonus data is available to new and recontracting customers on selected plans. Bonus data will remain on your account until you recontract, cancel your plan or move to an ineligible plan. Unused data expires monthly. Offer ends December 31, 2015
Plus $10 discount on all 12 months BYO plans.
Where does that come in? Does that make it $30 per month or is it plus $10 off some sign up fee?
wow now i can feel rich lol
All for use in Australia. Calls and messages to standard Australian numbers. 2 Minute standard call is $2.
Extra Data automatically added at $10/GB to be used by the end of the billing month.I can envisaged some much larger than $40 bills happening there.
I dare say I agree with u 100%; coming from an ex Telstra user.
Yes.
There is nothing capped on a $X capped plan. Granted, $10 a gig is literally a 1000x better than $10 a meg that they used to hide in the small print.
I'm on the plan currently. The calls are billed at $1 per minute but rounds it up. Some of my calls as a sample below.
Off Peak - 01:02 - $2.000*
Peak - 02:00 - $2.000*
Peak - 02:52 - $3.000*
Off Peak - 47:23 - $48.000*
I don't think they've updated the site yet?
Everytime I click on 'buy online now', it always shows $50/month, even when I get to the very end where I'm about to add in credit card details =(
EDIT: when I do get to the end, it does mention I get a $200 credit, so maybe deal becomes active when that expires (which it has)
old one was 33 on average yeah?
Yes $33.33
True, previous plan at $50/month with $200 welcome credit made it $33.33 per month, damn >.<
EDIT: missed it by that much..
Just go with Boost, $40/month unlimited with 11gb (3gb all time + 2gb every weekend for 4 weeks) and runs on Telstra 4G.
Boost are great value. Shouldn't be a deal breaker but keep in mind that they don't have access to full 4GX data speeds.
Horror stories galore here:
http://www.productreview.com.au/p/boost-mobile-broadband.htm…- Locking sim card to phone
- Tethering not working
- Recharge early and lose remaining credit
- Usual customer service horror stories with issues not sorted out for days or weeks. (Have had that with Telstra too from time to time but usually am compensated)
That's just page 1.
No thanks.
I was with Boost for 2 years without any problem. Maybe it's because I didn't have any issues and no need to deal with their customer service that I would recommend them :)
Hmmm… My 24month contract is about to expire with Telstra… Might head to Boost seeing as there is no benefit in staying with Telstra directly.
So could you port your number out and port it back in to get this? My contract just expired and so did my wife's. But mine is under our cable bundle as an additional service. It's kinda a kick in the guts for existing customers. My current plan gives me 1 gig for $60/month.
I believe you need to be with another carrier for 3 months to be considered a new customer.
Maybe that's the solution they're looking to push me towards - be with another carrier.
See the recent thread for the other deal with the welcome credit, Telstra have a history of treating every customer differently in this respect. Some were allowed to port out and back in, some, like me, were told there had to be a 6 month gap…just depends who you speak to, what mood they're in, whether they really want your business (or want to meet their quota).
Wow, way to push away customers. I really do like their coverage but if it's going to cost me $40/month for less than half the data they want to give others I may need to take a break from the relationship.
I figure try to move to this plan. If you get turned away try again. I'm sure you'll eventually get someone that will put the upgrade through. It's a hassle but so is porting out and back in. At least some people have had success. From my experience the Live Chat on their websites the easiest place to go and doesn't completely waste your time if you can do some browsing elsewhere.
I recently tried to move to the recent 5gb for $50 offer as an existing customer from my old 1gb for $60 plan that was out of contract. Telstra refused to move me to it and were happy to let me move to another provider. Gave them multiple chances to let me stay and they simply refused and said they understand if I leave. Went with the Optus 5GB for $25 a month for 6 months deal. So far have been happy enough with the coverage and speed that I won't be moving it back. Still have another phone under contract with Telstra and our internet through them. Considering moving both over to Optus as well. Telstra customer service for existing customers is a frickin joke.
Unless there is some fine print in the contract surely you can just go prepaid elsewhere and come back across to telstra.
If there was no fine print TIO would be the next step if telstra would not let you out of the contract.
It's a pretty good deal on rates, but given the amount of trouble I had porting and STILL HAVE with my plan (having come over recently during the $200 welcome offer), I wouldn't be able to recommend wholeheartedly the deal. It's still a good price, just be aware that if anything goes wrong on Telstra's end, they WILL be useless in trying to solve the issues.
From November 4th:
- They cancelled my online order without telling me, stating I needed to go into store to give additional identification. I only found out by calling them myself.
- The port process took 2 days, which left me without any mobile service whatsoever during that time (prior service was ported out almost immediately). Telstra kept saying the port process was successful, and didn't know what was wrong.
- Only provided 2.5GB of Data, instead of the 7GB of data the plan stated. 2 phone calls later, this was corrected to 6.5GB of data. That was as close as they could get it.
- For 24 hours I was receiving random calls by people looking for 'Patty'. Turns out Telstra had goofed up something on their end and I was getting calls that were redirected to my number from someone else. Telstra did fix that one within 24 hours.
- For about a week I could not access MyAccount, instead being given an error upon logging in, with zero information.
- Still Ongoing I cannot receive calls from Vodafone customers. Telstra claims the port was successful. I tell them that Vodafone numbers can't get through to me. Telstra has still not resolved this. I have verified it on multiple phones. Requests for Telstra to work with Vodafone to resolve it have still gone unactioned.
- Still Ongoing I cannot access my Plan details online through MyAccount, there are still errors with their system. Repeated calls/24x7 chats have not resolved the issue.Wow that is bad. What a pain.
I wanted to try Boost. 14 emails, 6.5 hours of 13 phone calls to 'help' desk and a TIO complaint later, I got a refund. That experience with Boost/Telstra has made me never want to deal with them again.
I was with Boost a while back, and had zero issues with them at the time. It really seems to be luck of the draw with Telstra/Boost, but when you are unlucky, you are really unlucky. :(
Have you had to deal with customer service often?
Telstra? Or Boost?
I never had any dealings with Boost's customer service, so I can't really say anything about them. Telstra was detailed in my original post, and this is the only time I've dealt with Telstra's service team.
Post something up on Facebook or Twitter. You don't have to be nasty or anything about it, but the social media team generally seems to get things done.
Ya, did this early on. I still have a running dialogue, and while the Facebook staff did seem to spur things along at first (getting a couple of the problems resolved), things appear to have stalled out before resolving all of my issues.
I'm hoping a TIO complaint will get the rest of the items resolved.
Every interaction with Boost/Telstra (inc social media) they clearly did not give a shit and kept transferring me to other departments, who also said 'that is not my department' etc. Quite Kafkaesque.
Once the TIO was lodged and approved, I only had to deal with one person at Telstra and they fixed it. As it should have been from the very start.
Best of luck Jiffy.
Key here is to keep getting transferred until you speak to someone who sounds local/Australian, then say "please help me, I keep getting transferred" - sound defeated when you do it, and they will help. Worked for me!
I had similar issues moving to Telstra, it's actually ridiculous. I don't understand why Telstra's customer service is worse than other providers.
Drive the profits up don't worry about the customer service we are the 800 pound gorilla with the best network we will milk it for all it's worth. Hire more overseas support staff, don't have a wonderful system where everything is linked and all customer data is centralised.
It's just that you'd think Telstra's customer service would be better than others, given they market themselves as a more "premium" service. They have invested in customer service initiatives such as being able to get back in touch with the same person (rarely works, but whatever) and live chat, but the actual quality of the customer service continues to be poor unfortunately. I would switch if there was a network with as much coverage as Telstra.
@Adamiam: They implement these customer service initiatives, but rarely follow through and perhaps don't monitor. The people responsible apparently don't have accountability. It's just a pay cheque after all.
Vaya is sounding more interesting by the second, just kidding
Haha, I almost bit, until I read just kidding
Worth leaving my $50 for 10gb on Vodafone for? How much better is the service?
From my personal experience, Telstra is only good if you live in the bush. You get issues that vodafone and Optus have (SOMETIMES no calls through,no internet at busy areas) To me, it isn't worth the extra money if you live at metro areas.
You're kidding aren't you? I was with Optus for 8+ years and they were rubbish. 12km from the CBD and I couldn't get coverage in the front 1/2 of my parents house. They even admitted it was a black spot. Been with Telstra for the last 4-5 years and it just always works. They cost more, but like everything -> You get what you pay for…
i am talking from my PERSONAL experience. You must be living in the bushy north or a low lying area.The places that I go to always have similar signals from the three providers. Vodafone even has much better signal at my workplace. And Telstra does give me the issues that I had from Optus or Vodafone so there is really no point to stick with Telstra if Optus/Vodafone give you ok signals. Another point - Telstra doesn't reward your loyalties.
Which carrier rewards loyalty? None of them. They're only after the next $…
I work in Melbourne CBD next DOOR to the Optus building. The coverage in our own building with Optus is utterly rubbish. They've even put in a tower/repeater in our building. I'm also talking from PERSONAL experience.
Each to their own, but anyone I know who is using Telstra (A lot BTW) swears by them. Especially as the vast majority were once Optus customers.It's all good for Optus/Voda to throw 10gb data at you, esp when their network is crap and you won't be able to utilise it..
My experience with Voda is for prepaid wireless broadband. VERY hit and miss. In the right area I had 2 kids watching youtube on their tablets simultaneously. In some (way too many) places (like where I work) I can't get reception and speeds aren't great. Speed probably at least partly due to 3G+ device. I still have 4 Voda sims to activate for prepaid broadband and expect those to be horrible months of frustration. Based on this experience and other reviews I had read my take is that they seem to have been really bad with lots of complaints, cleaned up their act for a while but based on lowered allowances data in their prepaid packs I'm guessing are oversubscribed again and service is trending back to bad in a lot of places. Usual disclaimer - this is annecodotal, and not based on any solid evidence, just my own personal experience and supposition. But personally I won't be using them for a mobile phone any time soon.
Literally every time someone has shared a random screenshot of a random subject with their vodafone-powered phone - it never has full reception.
lol - just something i've noticed.
Thanks, i'm content with my current voda, although it doesn't have reception at times. Wondering if Telstra will give me service during those times. Hard to say, i guess.
Put it this way, im with Telstra and i have NEVER been out of coverage. I'm in Perth and driving 6 hours north, east and south plus few random spots up north i have never been without signal.
They're finally coming out with some decent plans. They weren't interested in keeping my company phones so moved them all to boost pre-paid. $40, 3GB + 8GB bonus, all calls, all SMS. And on Telstra 4G (Telstra own Boost).
Why can't Telstra do better than pre-paid for a contract?
And what really annoys me about Telstra, they'll give you all of these bonuses but when the contract expires you lose them all and you have to sign a new contract with whatever they're running at the time.
I agree 100%. Even Telstra own prepaid is way better now $40 gives 6gb, unlimited calls SMS and $500 international credit. Plus the $40 can be used on Google store.
wait… does this deal (OP's deal) give $40 to spend in google's store?
(with telstra prepaid ATM, but was thinking of signing up to this…)
Sorry but the prepaid deal is way better. 6gb (3 peak and 3 off peak) $500 towards international, unlimited calls and texts. Also you can use the $40 on Google store (music, apps etc) or to recharge other Telstra.
Agree and I'll stay prepaid . But prepaid can change any time
If you sign up on a prepaid offer with Telstra you don't need to change. Many people are still on encode plans. You only change if you want to really.
Partially correct. They just changed international call credit on freedom plus without grandparent the previous one. So, it is up to them to keep the old plan/bonus. With a contract they have to keep what they offered.
When is off peak time?
8pm to 8am
Thanks.
Bonus Night Data
To use between 8pm-8am AEST
Offer ends 25 January 2016so that mean no bonus offer after 25 jan 2016?
This is really frustrating as I've been trying to sign up for the $200 welcome credit with Telstra but got an email saying I can't sign up for it due to my existing Telstra account not being eligible (I don't have an account with Telstra). I get onto online chat and they can't tell me why I got that message, they try and do it for me online but the same error comes up so they tell me to go into the Telstra shop. Visit the Telstra shop only for them to tell me as it's an online deal only I need to do it online, they tell me I just need to keep trying. That was 2 days ago and I hadn't had a chance yet to sign up and I'm sure the T&C said the deal expired on the 31st of December anyway. Now given this is a worse deal I don't think I'll bother.
You're only allowed to start complaining when you've been waiting at least a week.
yes, that is what i thought, that there was still time, so also didn't bother yet :(
seems like they went against there own conditions and pulled it.
Based on this you might be able to port from pre-paid.
EDIT: Also reading that it's possible to port postpaid to prepaid but there's some chance of losing the number in the port process when it goes into quarantine. So you could port postpaid TO prepaid BACK TO postpaid on this deal potentially? If so that's REALLY messed up.
Had a long chat with a Telstra rep on the "talk to someone now" sales link also confusingly called 24x7 chat but which isn't the 24x7 chat you normally use.
However twice the sales guy I was talking to copied and pasted this line:
"The Double Data offer which is currently running online is only available for New, Port- in and prepaid to postpaid customer."
Don't know what he's talking about with "double data" but perhaps this may work for those of you who have a prepaid mobile on the side. He did say there was no time limit on how long you had to be on prepaid.
He didn't have access to my account info and tried to switch me over to a 24x7 chat. But that was only to put me in the queue and because I had tried that first (but given up due to queue length) the link just went to "sorry your chat session has expired". So he told me to call the 13 number instead.
I pointed out that I have a bunch of $30 starter kits and use them for additional data in a mobile broadband device…which I wouldn't have to if I had access to this deal. He also confirmed that it seemed I could port my prepaid number to this deal but couldn't keep my existing number that I've had since 1998. He just repeatedly cut and paste a stock response about Telstra valuing it's customers. I wished him a pleasant day and said I realized he didn't make the rules.
Typical Telstra run around and I can tell I'm getting nowhere.
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Would be nice if they were still offering the $200 welcome credit