Ray-Ban Justin 0RB4165 Sunglasses
Matte Grey Frame with Grey Gradient Lens
Lots of other brands on sale including Oakley, Marc, Orton, TAG Heuer, Bill Bass etc,
https://www.bupaoptical.com.au/sunglasses/sale
Correct. Keeps them honest and doing the right thing plus reimburses the bank for the time to produce paperwork, investigate etc
Well i got charged 4 times.
Have requested 3 charge backs already. Will now dispute the last.
It'll
Probably be faster than 30 days lol
Let's all request a charge back!!!!
How did you pay by PayPal? There was no such payment option so I paid by credit card.
That was my OPSM order sorry
I call BS on their stock level excuse. They didn't offer us the option of waiting for more stock to come in.
As soon as I made the order, instead of $48.00 showing as the price under My Account, it STILL shows this…
Ray-Ban 0RB4165 852/88 Grey 55 Matte Grey Frame with Grey Gradient Lens 1 Pair $128.00 31-Dec-15 Processing
It took them 7 days to send me an email telling me it's been cancelled, and my ONLY option is to wait up to 30 days for a refund… how can businesses get away with these practices?
They are protected by human mistake law. Let's just face the fact retailers are protected consumers are not. We are now unsecured creditors and hope Bupa is not another Dick Smith.
Human error? In this day and age, websites should be sophisticated enough to monitor stock levels and prevent overselling an item that has sold out.
It's not like these sunglasses are a discontinued model that were being cleared out. It's a product that is still being made. More stock could be (and probably will be) obtained, they just don't want to honour the sale price… that's what it boils down to.
Unfortunately I can't call them today, so i'll have to gently abuse them on Monday. I didn't ask for a refund. If there's an option where i'll get the sunglasses in a few weeks or even a couple of months, i'll wait, but the only solution offered was a refund that i'd have to wait up to 30 days for (seriously… it takes them that long?), and offering me a 30% discount code towards other sunglasses is unacceptable.
I messaged them on Facebook yesterday - no reply.
According to my last complaint lodged with Consumer Protection, they defined it as human mistake and there was nothing I could do but to accept a refund. Unfortunately within the 30days you are bound to be an unsecured creditor and if unluckily Bupa goes into administration you can kiss goodbye to your pending refund. Like I said, retailers are protected but consumers are not protected.
Dick Smith is fully aware of this loophole and therefore heavily promote its extra 10% value gift cards knowingly there is no consequence as they are fully protected.
Considering the funds were taken at the time of purchase, and it could take another 30 days for a refund, would it be worthwhile requesting they pay back the interest from my credit card for the period?
I reckon if we all did it we could upset them.
4000 orders , we each at least spend $50,
so they have $200000 in their bank..for another 30 days.. (already 10 days, so total ~40 days)
Remember, the email mentions 30 business days. So from Friday, that means up to 22 Feb to refund
CC Dispute lodged.
HAS ANYONE'S ORDER NOT BEEN CANCELLED??
what is the advantage with dispute and how do you lodge it?
Just lodged through online banking. May receive refund quicker, but mainly as an inconvenience to BUPA.
Just rcvd an email saying order dispatched, will be delivered within 3 days.
Same here got email about refund. What i don't understand if they don't have stock then why when we are ordering online it will let us purchase. The online system must know how much stock they have before accepting our orders.
I call it is all BS and they want to earn interest on our money for 40 days. As other people disputed i am going to do the same and let them learn. If we all do the same then they will understand consumner power.
Update - I have now disputed the charge hope we all do the same so BUPA never do this to anyone again.
I'm giving them until Monday to come up with a better solution or honour the orders else I will also dispute the transaction
I don't think they have any other solution if they do i will cancel my dispute. I did not dispute because they owe me $48.00 but they let us buy from their website even though they do not have stock(limited stock could be anything). They could have display on website how much stock they have and how much left . Its not rocket science or someone from their web team should have notice 4000+ orders and stop there and then and update the website. i want to see one ozbargainer get the glasses so far no one came saying that they got it.
Dispute it. Even though they owe you only $48 they will get charged which shows them they need to get serious with their website operating in a professional matter and respecting their customers
@some_one_some_where: There is no big advantage as BUPA said they will give us refund but same token they said they will given us sunglasses too so…i don't trust them anymore
Only advantage is you will be sure that you will get refund and don't have to follow up with BUPA. Also as someone said here they might get charged from credit card company for dispute raised so in a way they will be slightly penalised. Its free to lodge with your credit card company or bank.
@chutibuti: I've lodged a dispute via commonwealth bank. You have to call them to get your reference number and they'll give you an email address to send evidence to. If you're with another bank, i'd suggest just calling them and filing this under 'transaction/savings inquiry' or whatever option is similar.
@chutibuti: ANZ have an online form on their website, not sure about the other banks. Only takes a minute.
@jbuttnz:
Are you referring to the 2 page PDF form that you must complete by hand and then fax or email to ANZ?
@ndagudbargain: I have successfully resolved previous transactions disputes by just using the "Lodge a transaction dispute" option via internet banking.
One way to sort out temporarily cash flow problem .. I guess ..
I got cancelled too. Will be putting a dispute in too muahahahahah
We're not having much luck with sunglasses, are we? Cancelled here as well.
It looked too good to be true. I guess it was!
Bunch of amateurs running a online business. Keeping track of inventory against orders taken is one of the most basic requirement and they cant even do that. OK, that's the whinge for the day.
I will be lodging a charge back tomorrow too if nothing further heard on this as waiting up to 30 business days is pathetic!
Hope they enjoy the administration nightmare they will have once everyone does chargebacks.
Someone should link this thread to their Facebook page.
I'm giving them one more chance to make this right tomorrow, otherwise will also lodge a chargeback. It would have been a lot easier and maintained a positive image had they simply honoured the orders as they were offered.
Must be a lot of people calling CBA (132221) to dispute the transactions. "We are currently experiencing a high volume of calls and extended wait times..". :)
Soon BUPA will know what happen when you upset customers. Like we can make business we can break business as well ;)
Seriously not one order was honoured… they expect us to believe they had zero stock of all styles? Wouldn't be surprised if they don't honour the 30% off. Glad I moved insurance, dispute will be lodged.
Just rcvd an email saying order dispatched, will be delivered within 3 days.
30 business days?! How can that possibly be justified? If anyone could enlighten me as to how its not as simple as they have all this excess cash from these orders and just need to process the standard 2-3 day refund with banks?
I want to dispute the transaction but it says up to 120 days with NAB so not sure its worth it other than causing hassel for BUPA.
They would still be making a big margin off 30% off so is this them increasing cash flow and on top of that trying to increase business from the customers they screwed over?
Shiite deal. Bought some Oakley sunnies, few days later got email that they will issue refund due to stock lvls. Sounds like bollocks to me.
Dispute with your bank. Bupa will be charged a fee by the bank (approx $33)
I dont understand what you mean.
what do i tell the bank?
i do want to do something, just not sure what to do, was looking forward to some cool sunnies. Surely there's a law against selling items not actually in inventory?
tell me what to do please
Just tell your bank you want to dispute the $48.00 charge as you paid and received invoice but more than week later they said it's not in stock.
Lodging a charge back tonight with ING
If there are high volumes of charge backs it'll damage BUPA's credit status which they righteously deserve
I don't have any hope with them I don't think they even care about customers. Best bet is like I said before log a dispute with your Bank/Credit Card Company and let them worry about taking your money back from BUPA.
I tried calling their 1300 number several times and it's a recorded message telling you to email them or leave a recorded message for them.
They don't even want to talk to us.
That p-sses me off even more and makes me want to slam Bupa on every social media outlet… great customer service!
Submitted my chargeback today
how does that work please?
Call your bank and ask to submit a dispute.
I would like to place a chargeback but I placed 2 separate orders but only received one cancellation email with no reference to which order was being cancelled. Not sure what to do..
I'd charge back for both… I don't think anyone will actually get anything
Looks like a copy and paste reply to those who complained on their Facebook page. Guess the charge backs have spurred a response.
Don't think they'll learn from this though
I wish I could do a chargeback….
but i used a prepaid gift card lol
Have you got the gift card still? You need to call the service number on the back of the card as I believe they may be able to dispute plus you need to check that the refund will actually flow back onto the gift card ok
I do but there's a surcharge that comes with calling these guys.
Damn, what a joke
You can also voice your opinion in an email to the Bupa Managing Director of Australia and New Zealand; [email protected]
I've lodged a complaint with Fair Trading online - easy to do - provide screenshots of items still for sale. This is considered bait tactics and if a few of us complain they will initiate a formal investigation.
Online form is here:
https://www.cas.fairtrading.nsw.gov.au/.../GeneralForm.html
Items are still for sale for everything i ordered, some still at the sale price. I've taken a copy of their website with all the sale prices in case they pull them down - you can access here: https://app.box.com/s/9nl6fujll41ihexkhimjom9ujdi219m9 You can provide with the Fair Trading report.
This is super dodgy because they still have stock online and in store, they simply don't want to fulfill ANY orders at the discounted price.
Good work but what if they pull out a second excuse "pricing error"?
I think they can't change tune as their response to everyone is not that it was a pricing error but a stock issue for the reason that they can't supply. As we have their email confirming that they can't now go and say our bad it was the wrong price.
They can say whatever they want if it falls under "human mistake" then they can get away with it.
Consumer Affairs Victoria general complaints online form: https://online.justice.vic.gov.au/cav-forms/generalcomplaint…
Chargeback submitted. Should of been refunded within 2-3 days the moment they discovered they cannot meet there sales.
Lets see if they can refund before the 30% code actually ends in 25 days!
Not had any e-mails from them since I placed my order regarding a refund or cancellation of order?!
Same here… Left wondering what to do?
Calling them does not seem to be getting anywhere.
Yeah they don't seem too interested in maintaining good customer relations. On their Facebook they say they are working hard to get the refunds done and update customers but really how long does it take? Worst online purchasing experience I have ever had and I certainly won't be trusting BUPA with my money ever again.
Got all 4 chargeback yesterday.
Thanks NAB, that's was quick!
Got my money back as well from CBA.
WA Consumer affairs gave me the below
Thank you for your email.
Your matter has been assessed for potential breaches under the Australian Consumer Law (ACL). At this point, there is not enough evidence to substantiate a breach. Additionally I note that there is currently no consumer detriment as BUPA Optical have advised full refunds will be provided to yourself due to your order not being fulfilled, though I note they have stated refunds will be provided within thirty business days.
Businesses are able to allocate an amount of stock to sales. I understand BUPA Optical did advise that there were limited stock available in their advertising. If they are unable to fulfil your order then they have done the correct thing by advising you a refund will be provided. If you wish to enforce the order, you would need to consider obtaining independent legal advice with a view to taking the matter to the Magistrates Court.
Kind regards,
Told you so. They only look at those points in favour of Bupa to save them from going through the trouble to contact Bupa despite limited stock still available online after receiving the cancellation email. It is waste of time to lodge a complaint to anyone but to do a charge back.
Is it better to initiate the chargeback at the bank branch or via the phone/internet?
I've just initiated a chargeback as well online via Westpac Internet banking.
Anyone know if you can do a chargeback on a debit mastercard? I'm with CBA
So am I and used my debit MasterCard as well. If someone can answer this it would be very helpful.
I tried with my account with a Visa Debit card from the Newcastle Permanent Building Society.
They normally could do it, but because Bupa offered a refund, they advised they would he hesitant to proceed until the refund period specified by Bupa had expired (eg more than 30 bus days) and in that event would likely want to cancel my card so that Bupa could not withdraw any further funds.
So possible yes, but will they do it based on Bupa's actions - depends on the institution I guess.
Thanks. Couple of people have suggested they've had success with their bank so I might give CBA a go and see how it goes from there.
Having said that, the 2nd transaction made with a 28 degrees credit card they were only too happy to lodge a transaction dispute.
They didn't offer you a refund, repeat they didn't offer you a refund!
BUPA has ruined their public image over this. Still haven't received any follow up emails from them regarding refund or what they are going to do. Appalling service. I am also going to do a chargeback with NAB.
The latest email (13/1/16) in reponse to my complaint emails.
"Dear ,
Thank you for your recent enquiry and I apologise for the delayed response.
The purpose of the recent sale was to clear out some overstocked items. The sale items were clearly identified as a limited stock sale and the terms and conditions confirmed the clearance prices were only available while stocks lasted. The reduced prices apply to the allocated stock and not for any existing or new stock that has since arrived.
The interest generated by this sale far exceeded our expectations. We acknowledge this error and apologise for allowing orders to be placed after the sale stock had been depleted. We are taking steps to ensure this kind of error does not occur again.
As we are not able to supply your online purchase at the reduced price a full refund is being provided.
I can understand being upset about the delay in receiving a refund but rest assured we are working as hard as we can and have already started providing refunds. 30 days is the maximum time it will take but as I say some people’s refunds have already been processed and we hope to have them all done well before the 30 day mark.
Once again I apologise for the delay and we’ll process your refund as soon as we can.
Take care,
The Bupa Optical Team"
More of the same BS.
I wonder if anyone who did not lodge a dispute with their bank has received a refund yet?
I received the same generic response. Word for word.
There's not much else we can do apart from telling others to avoid Bupa like the plague. Fantastic customer service. They don't even want to talk to you, just fob you off electronically, or with recorded messages.
Did ANYONE actually get the sunglasses they ordered? They must have been VERY limited stock!
I called CommBank late last night and disputed the transaction. They were really sympathetic saying that 30 days is ridiculous, that most businesses shouldn't take any longer than 7 days to process a refund. So, my bank will talk to their bank and hopefully something happens in the next day or two. It won't cost me anything, but I hope Bupa get slugged with a fee.
i received a response but probably generic
The purpose of the recent stock clearance page from which you made your order was to clear out limited stock items. These items are only available while stocks last. Given we do not advertise these discounted items, we have not previously experienced the surge in demand that occurred when a link to this page was added to Ozbargains.com.
The reduced prices do not apply to newer models of sunglasses which have replaced the limited stock items.
The interest generated by this clearance far exceeded our expectations. We acknowledge this error and apologise for allowing orders to be placed after the clearance stock had been depleted. We are taking steps to ensure this kind of error does not occur again.
As we are not able to supply your online purchase at the reduced price a full refund is being provided.
We are working hard to have your refund completed as quickly as possible and we sincerely apologise for any inconvenience this has caused.
bit worrying when they use ozbargain as an excuse - are we going to see other companies use "ozbargained" as a verb?
lodged dispute with cba over charge but Bupa weaselling out of it by saying "old stock" when the new item has the exact same part number makes no sense?
Under my account, it still shows this… Ray-Ban 0RB4165 852/88 Grey 55 Matte Grey Frame with Grey Gradient Lens 1 Pair $128.00 31-Dec-15 Processing
Maybe it was a pricing error, but since they didn't give us that excuse, it just stinks of them not wanting to honour the sale price.
I would love to hear from anyone that actually received their order!
Same on mine - still locked at processing. Their whole ordering system feels like a work experience kid learning how to use an abacus
Hi Mates,
Our order is also cancelled by Bupa.
300 Dollars will be with them for 30 days. This is clear exploitation.
Started a petition in Change.org
Please read and sign if you feel the same.
https://www.change.org/p/australian-competition-and-consumer…
Good petition. Please make sure to get this petition to as many people that you know to have got ripped off by Bupa as possible. Thanks
signed ..
If anyone receives the sunglasses please report it here. I think it is 100% all orders cancelled.
Just rcvd an email saying order dispatched, will be delivered within 3 days.
Did you receive a refund email?
No I did not..I sent them an email last week to check on my order, no reply back.
Received an email today saying order dispatched with tracking number, hence I posted here to check with others
If you guys doing all these chargeback disputes cause BUPA to go under and for me not to receive my refund, I will come after ALL OF YOU!!
i got my refund this morning
Just received my refund for one of my 2 orders and I didn't lodge any chargeback.
Do you mean that businesses get charged a fee for each credit card dispute/chargeback raised against them? Didn't know that, thanks