Automotive Sales - Why Do They Expect a Sale Even before Inspection

dragonfly090 on 01/03/2016 - 13:01
Last edited 01/03/2016 - 13:01

This is my rant on Auto dealers and sales.

Even before the test drive they expect the sale to be done and then expect to the consumers to accept the quoted price or be looked up like cheapo person where they sound humiliating.

Any dealer that you walk in, the first question is are you serious on buying/are you prepared to put in a deposit/what price are you looking to pay blah blah blah..it is sort of sickening with this kind of behavior by sales.

The expectation of you is that you do your homework on models available, features on it, make up your mind, browse through pics of the car and just walkin to dealership to make payments, the only time you should be going in there is when you are BUY READY. SICK.

The least expected of these folks are to brief you on the car, allow the consumers to make choice, give them enough space and time before you start pushing and take the customers NO with a smile and stop treating customers with arrogance.

From where I come in India, had dealt with various dealers of various brands. Consumer is treated with utmost dignity and respect. You are explained well about the car, features shown and explained on a car standing in air conditioned building, you are offered a test drive even before they ask "are you serious about buying" or "are you ready to put deposit". No wonder the sales of new car in Aus is 98,000 (http://www.tradingeconomics.com/australia/total-vehicle-sale…) compared to India's sales of 2,601,111 (http://www.siamindia.com/statistics.aspx?mpgid=8&pgidtrail=1…)

Time for the dealers to grow up!

Automotive

Comments

  • pointless martyr on 01/03/2016 - 13:43
    +18

    salespeople are culturally aware i reckon - used to various traits from different ethnicities

    Wear gloves and a helmet on your next visit thus concealing your ethnic background - perhaps a darth vader style voice changer mask will be appripriate as it will also alter your voice if you have a thick accent

    And realise that you cant just go around literally kicking tyres and lowballing/expecting a ridiculous "last price" - you are not going to get any car for half the advertised price

    • malich on 01/03/2016 - 20:39
      +12

      Having worked in the trade for many years, I can say that this is the sad reality of the way that most Indian customers were treated. Unfortunately, the stereotypes were constantly reinforced by customers of Indian descent expecting huge discounts.

      Word of advice - big discounts are only applied to cars that nobody else wants. There's generally a reason that nobody wants it…

      • ttc72 on 02/03/2016 - 11:17
        +5

        Like ssangyong :D

  • GameChanger on 01/03/2016 - 14:03
    +1

    The OP could have come across far better.

    But I noticed for used cars many refuse to give a test drive unless you tell what price you will offer.

    • OzzyOzbourne on 02/03/2016 - 13:59

      For sh cars, I get test drives easily, but they'll never budge on the price, so I often walk away.

  • syousef on 01/03/2016 - 15:44
    +22

    For a new car:
    Walk in clean shaven and well dressed. Be confident and calmly decline with a wry smile if they try to be pushy. The idea is to present the air of someone who has the money to buy a car, not someone desperate to get it over with or someone who may not have money or someone that's going to crash the car in a test drive and be unable to pay for the damage.

    For a used car:
    Dress well but more casually. Do as much of the inspection as you're permitted without leaving the lot. If you don't know about cars, don't pretend. Take someone with you who does or if you trust someone to pay them to inspect the vehicle do that. Discuss ball park figure and tell the salesperson you'll only put in a final offer after you've had a test drive. Take your mechanic friend along.

    English is clearly not your first language. So you may also encounter racism. Some people are racist, not all. Don't bother dealing with those people. The car you're looking at isn't the only one on the planet that will do the job for you.

    If the dealer insists on deposit or wants you to leave, thank them for their time and tell them you're only interested in dealing with serious salespeople.

    • SuperMick on 02/03/2016 - 19:24

      I wanted to buy 2 new cars at the one time. We had moved to a new place and I needed a 4 wheel drive and my wife need a small car. I went from work to a dealer, wearing work clothes. He treated me as if I was there to waste his time, and that I couldn't pay for 2 cars. So I left his yard, went round the corner and bought 2 new cars, paying cash. OK this is a once off, but we both had new jobs and no way of getting to them unless we drove. We couldn't have dropped each other off, as both jobs were in different directions, and we had sold our house for a good price, so money wasn't that important.

      • syousef on 02/03/2016 - 19:27
        +1

        Did you drive in to the first dealer and ask him what the trade in price on your brand new cars were? ;-)

        • SuperMick on 02/03/2016 - 19:31
          +2

          No, we didn't have a trade, we had promised our old car to our Granddaughter

        • syousef on 02/03/2016 - 19:32
          +1

          @SuperMick:

          I meant after you bought the new cars from the second dealer, take them to the first dealer to make the point that his foolish behaviour lost him a commission. (See the pretty woman reference in the commedy video linked above as first reply to my post).

          In reality wasting your time rubbing someone's nose in their own stupidity isn't going to be satisfying and may expose you to retaliation. But it's still funny to think about.

        • SuperMick on 02/03/2016 - 19:35
          +2

          @syousef:
          No I didn't, I thought about it, but in a very small town, its not good to be seen as a smart**se

        • syousef on 02/03/2016 - 19:36

          @SuperMick:

          Exactly. Why make an enemy out of someone who'd otherwise forget you? Nothing to gain.

      • spackbace on 02/03/2016 - 19:35
        +2

        Again, this is why in our business we have to try not to pre-judge :)

    • berger on 03/03/2016 - 07:20
      +1

      I dress the complete opposite.

      I bought a RAV4 a few years ago, singlet, thongs, unshaven.. I walked in and was greeted nicely, directed to a salesman and he had the car sold to me same day, I'm sure one or 2 staff members thought I was wasting time though..

      I went to a house inspection dressed similar, had done my research on the property and booked a time to put an offer in, still, just wore singlet and shorts. Gave him the offer and still treated with all respect. We missed out by $3000 but still the agent didn't write me off.

      I feel if you wear the best clothes, your releasing a scent of money, and unlikely to get a better deal.

      • syousef on 03/03/2016 - 08:00
        +1

        I disagree. Having money doesn't mean it's there for the taking. A lot of rich people are notoriously stingy. That is one reason they stay rich

      • robby128 on 03/03/2016 - 10:19

        The most important thing that you have attitude to buy, your body language telling the salesman that you want to buy, appearance is not really important. If they ignore you because of your appearance, bad luck to them…

  • vroomkroom on 01/03/2016 - 16:08
    +2

    Looks like the OP walked into Toyota dealership. My past experience with them is in the same lines as Op's. Over the years I have mastered the art of buying a new car without going to the dealership i.e, getting them to come to me for a test drive and then dictating terms to get the car delivered home.

    • spackbace on 01/03/2016 - 16:17
      +4

      dictating terms to get the car delivered home.

      I hope you read the terms of any contract. Your insurance is liable for the salesperson driving it to you.

      I personally will avoid driving a customer's brand new car to their home. And there's nothing like seeing it clean and shiny in a showroom :)

      • vroomkroom on 01/03/2016 - 23:02

        Well dint really check the t&c .. Anyways TESLA is changing the way we buy cars and hoping in few years time the cost of Electric cars comes down.. FYI - https://www.teslamotors.com/en_AU/models/design

        • spackbace on 01/03/2016 - 23:07
          +4

          Few years? Good luck with that lol

        • [Deactivated] on 04/03/2016 - 16:32
          +1

          Teslas are great cars and it is a viable change in many countries. Not ours for political and environmental reasons.

          In countries where electric vehicles have a strong market share (~>15%), there are many incentives of getting an electric vehicle. Cheaper rego, use of special lanes, special parking bays, free use of toll roads… whereas, we are actually penalized if we get electric vehicles as parts are disproportionately more expensive and some electric cars are above the luxury tax threshold.

          We're also running on coal so our electricity is dirty by default. We're very spread out, hence lower efficiency of transporting electricity as well.

        • vroomkroom on 02/04/2016 - 20:14
          -1

          @Spackbace: Hope you got the news ? Tesla are releasing model 3 at 35k USD.. I know I know, it will be 45k AUD with taxes here but still affordable. No need to walk into dealership but chadstone to order one :-)

        • spackbace on 02/04/2016 - 20:27

          @vroomkroom:

          Quick google shows minimum 60k, where'd you get 45k from?

        • vroomkroom on 03/04/2016 - 19:46

          @Spackbace: You are correct it will be 60K drive away price but to be honest it is now much more affordable considering the leaf/volt were demanding that price. Well I am already getting quotes for solar panels with Tesla battery, so hoping it will come handy. It will be a game changer !!

        • spackbace on 03/04/2016 - 20:13

          @vroomkroom:

          All articles said 'at least' $60k, so I'd even expect it to nudge above that, then adding onroad costs including LCT, probably nearing the $70k mark. That's alot of coin for a midsize

      • PVA on 02/03/2016 - 23:15
        +1

        And its nice picking it up and there's a welcome sign at the door with our name on it, balloons tied to the car and a big bunch of flowers for my wife. That's happened at Ford and Honda for us.

        • BestofOZB on 03/03/2016 - 12:29

          Which Ford was that? They almost lost the keys on a Friday afternoon when we went to pick ours, no balloons :(

        • PVA on 03/03/2016 - 12:39

          @BestofOZB:
          Ford was Redcliffe, Honda was southport.

        • BestofOZB on 03/03/2016 - 12:47

          @PVA: Damn it, almost bought from Redcliffe Ford but another dealer in the city beat their price lol!

        • PVA on 03/03/2016 - 18:21

          @BestofOZB:
          The Ford one was years ago. Honda was recent.
          It's a nice touch, made my wife few special picking up her new car.
          And doesn't cost the dealer much.

    • Wallyt99 on 01/03/2016 - 20:54
      +1

      I had the same experience in Mitsubishi. Not others though.

  • Hiroko on 01/03/2016 - 16:14
    +3

    wear a 3 piece to your next dealership visit…
    guaranteed flies to sheyt

    • spackbace on 01/03/2016 - 16:17
      +1

      It's the guy that wears thongs and t-shirt that will treat you the best. The guy in the suit will likely shop you against your competition. Who do you think gets the better service?

      • Hiroko on 01/03/2016 - 17:10

        thongs and t-shirts are magically invisible to salesmen

        • spackbace on 01/03/2016 - 17:12
          +9

          Not in a state which saw thongs and t-shirt wearing people earning 6 figure salaries.

          Not gonna do well in this job if you pre-judge someone just on their looks.

        • Hiroko on 01/03/2016 - 17:23
          +2

          @Spackbace:
          which is why 9/10 salesmen dont keep their job for more than 2 years

        • spackbace on 01/03/2016 - 17:25

          @Hiroko:

          Based on what exactly?

          And the main reason for drop-outs is people dont particularly like working 60hr weeks.

        • Hiroko on 01/03/2016 - 18:03
          +3

          @Spackbace:
          based on "I read it on the internet so it must be true" 😆

        • tebbybabes on 01/03/2016 - 22:16

          Every time I've been to a dealer in the last six months, I've been in thongs… I only had one experience where a salesperson's manner rubber me the wrong way, and I didn't get the impression that it was because of my appearance. The impression I got was just that he couldn't be bothered.

          Anyway, this was out of at least 11 places I visited. Except for that single incident, everyone has been extremely courteous and non pushy at all.

    • aboabo on 02/03/2016 - 00:40
      +2

      Or dress up like Liberace.

  • knk on 01/03/2016 - 16:30

    Been through this, when I was younger inspected a car which was going for only 9k from memory.

    Caryard requested a deposit to test drive and then walked off when I refused to give them one for a test drive. Downright disrespectful behaviour on their part.

    Other times I've been asked to sign a insurance form stating I'll pay the excess which is more than reasonable.

  • moo on 01/03/2016 - 17:24
    +8

    Car salesmen (plus their ming moles) and real estate agents are 2 groups of people whom I have no time for. Arrogance seems to be their common middle name.

  • warney on 01/03/2016 - 17:42
    +1

    I have had my fair share of experiences buying new cars, and I can agree with the OP. When I purchased my new car I went to a dealer who wanted a deposit prior to a test drive. I agreed knowing full well that I was still deciding what I wanted and as such put in the terms, "subject to test drive" the car was faulty and I had to fight for my money back after many arguments!

    I learnt a lesson like alot of people here have stated. Go somewhere else, which I did!

  • [Deactivated] on 01/03/2016 - 17:52
    +12

    If you think the salesmenship is terrible, wait until you need after sale service.

    • nephilim on 01/03/2016 - 19:32

      We had that with Hyundai, blamed us for the gearbox in a automatic half way into the warranty. "Peace of mind warranty"

      • ttc72 on 02/03/2016 - 14:44

        I just had the clutch replaced in my 2yr old i30 with no problems at all under warranty. Maybe you got a bad dealer.

        • [Deactivated] on 03/03/2016 - 15:36

          You're lucky. The stars must be aligned for that to have happened. You must have gone to a good dealer, had an honest service manager when you brought the car in, and a hard working foreman that day.

          I had a field day trying to get my dealer service centre to lube the squeeky door seals.

  • aspirepranesh on 01/03/2016 - 18:11
    +3

    I work in sales (Not cars) and I am Indian (and no.. I dont work in a call centre. lol)…. Having worked in sales, I can understand what every salesperson goes through whether its a bad day or a good day! But I work in sales because I enjoy it and love dealing with people with an attitude that I like to help them. I like to understand what my clients want and offer them options based on what seems realistic than how much money I can make. That being said, if someone is trying to ask me for a price, Ill give them one, knowing that if they negotiate, I can go down by a margin. But I dont believe in selling something for undervalue. I would be happy to walk away from the sale, but be polite about it with the customer and not be a moron about it.

    On the flip side, when I want to buy something, I do my research, read reviews, compare prices and make sure I want to buy the product. 9/10 times, when I walk into a store, I end up buying the stuff. I dont like the idea of window shopping or wasting someone else's time with questions where I could find answers elsewhere. I personally have mates who haggle and I dont think it is the right attitude in this day and age. If I did my research and I will ask them once with my credit card in my hand telling them that if I like the deal that they give me, they can have my card straight away. Plus I tell them openly that I work in sales , so they are happy to serve me.

    I had a case where I walked into jbhifi chadstone where I have bought numerous times and I came across a shitty sales person who didnt want to talk to me, and offered me a $30 discount on a $1500 tv after I told him that I havea voucher that I need to use soon before it expires, and he came back five mins later that he can go down by a $100 but only for a display model! load of bullshit! I walked away saying no and thank you. I honestly felt he wasted my time. First time in ages I walked into a store and came back empty handed!

    • Daabido on 02/03/2016 - 22:02

      He probably thought he had you over a barrel with a voucher that was close to expiry. For a salesperson that didn't seem like a smart move.

    • Janko on 06/03/2016 - 16:22

      Pricing higher to give room negotiating IMO is charging the nice people more and the annoying hagglers less. That's the wrong way around.

      I definitely allow no negotiation from my customers and tell them I don't overprice to start with. If I could go lower, I'd go lower for everyone and capture more attention up front. I'm generally happy if they go elsewhere, as my experience has been they are painful customers in the long run.

  • airzone on 01/03/2016 - 18:31
    +9

    I tried to buy a Mazda once and the salesman wouldn't tell me the price until after I agreed to sign the sales contract. Which I told him was not going to happen, and he threw his pen at me and chucked a tantrum. My wife and I were stunned speechless. Bought a Nissan up the road later that day.

    Went back a few years later to look at another car (yeah yeah). This time the salesman (a different guy) wouldn't give me the time of the day until after I had agreed to buy. As in before we had even talked about how nice the weather was - let alone a test drive. It was literally "come in and sign otherwise you're wasting my time". Bought a Hyundai up the road later that day.

    • Make it so on 01/03/2016 - 18:35
      +4

      Amazing. If he threw a pen at you, you could have reported him for assault.

      • airzone on 01/03/2016 - 18:41
        +3

        It didn't connect.. But we were too shocked at the time to even think about it. The thing is, we were there to buy a car that day, but we weren't about to have the wool pulled over our eyes.

        The conduct of the salesman is a reflection on the attitude of the dealer principal. Which is a reflection of the attitude of the brand. And this reflects on your post-sales and after-market experience.

        Net result is I don't think I would ever buy a new Mazda, and I love to tell my story to anyone who is looking to buy one..

        • Meconium on 02/03/2016 - 01:47
          +1

          Crazy story, thanks for sharing! Food for thought. Shame that a whole brand is damaged like that by one moron.

    • [Deactivated] on 02/03/2016 - 22:51
      +1

      That is extremely rare and you were very unfortunate. There are morons and sharks in every industry and the guys like this are in the moron category.

      Most dealerships are owned by 'groups' who own multiple dealerships. If guys did this at the dealerships I worked at they'd last 2 weeks because they'd either get fired or go broke lol.

  • Make it so on 01/03/2016 - 18:33
    +3

    My advice to the OP is not to take it personally, and take into account cultural differences which can cause offence. In India, people know they will not get a sale by embarrassing a customer. In Australia, pressure and embarrassment can be a sales tactic. Not all sales people are like this, though. Most (new car) dealers tend to be polite, I have found. But many dealerships make money on the "extra's", such as hugely overpriced window tinting. The margin on the car is not that big, I think. It's the "extra's" guy/girl you need to be most careful of, who they introduce you to after you buy the car.

    • moo on 02/03/2016 - 00:05
      -1

      The 'extras' person is referred to as a Ming mole.

  • LYRICALRAVER on 01/03/2016 - 21:13

    besides Mechanics and Dentists, I'd say Carsales dealers would come very close as being quite 'shady'. Quite Frankly.

    they a) Overcharge prices
    b) quote fictitious things
    c) are a 'necessary evil' LOL

    • WhatWouldBiggieDo on 02/03/2016 - 12:24
      +2

      "Overcharge prices"

      A lot of the dealerships I have worked with (as an external consultant" make a pittance on new car sales. I have seen sales with literally $200 commission in them, and sales where the dealership loses money on the initial sale.

      I think you are the one quoting "fictitious things"

  • giggs11 on 01/03/2016 - 21:23

    While you started with a valid point about an entitled sales methodology, I think it went downhill from there.. Customer service in india overall is far worse than I have seen here, not to mention a facile point about car sales numbers which ignore population distribution and market maturity.
    I agree with what someone else said- don't take it personally. shop elsewhere if you have problems with an individual dealer. I have seen a few like you have, that are entitled and prey on what they hope is ignorance, but if you are informed enough you will always be able to make the right decision. Ultimately you have choice as a consumer and it's a buyers market- negotiate and show your awareness of the market and watch the change in attitude.

  • immortalbjr on 01/03/2016 - 21:37
    +5

    "From where I come in India"

    Leaves India cause his country is a hole. Comes to Australia and complains its not like India.

    Edit* I'll try add something constructive. If your serious about buying a certain car you know what the retail is and a quick google will let you know what you can maybe get off it. Negotiation comes down to a different result for each person usually.

    My method behind negotiating is smile :) and be prepared to say "no thanks". The guilt trip is only on you if you let it

    • sraven373 on 02/03/2016 - 09:14

      larger issue is places charging for a test drive, that's just ridiculous. I purchased a new car 13 years ago now, did my research, however was not sure on brand i wanted, went to 4 different yards, test drives were all free and no high pressure tactics. I bought a car that day.
      Sounds like the car yards you're going to are pretty bad (anecdotally from my experience only)
      However when a mate was buying his used car from a smaller yard, they were shady, no deposit for test drive, but trying to peddle a lemon.

      • ykwon10 on 02/03/2016 - 09:46
        +8

        Wow!! If you think Australia is a hole, go back to your dream land of opportunity India then. Why stay? Nobody is stopping you from leaving mate. I will be the 1st to take you to the airport if you buy a 1 way ticket.

        • ttc72 on 02/03/2016 - 11:21
          +5

          @deepudips:

          Then stop whining!

        • zeomega on 02/03/2016 - 11:49
          +1

          @deepudips:

          And yet you choose to live in someone else's house made of glass rather than your own?

          If you can't acknowledge the fact that you shifted here because it's a nicer country to live in, by all means, go back to wherever you came from.

        • dragonfly090 on 02/03/2016 - 14:35
          -2

          @zeomega: there is no denial the country is good to live, but u r only dreaming if everything is right and beautiful. considering the merits that works well for me Oz works well.

        • tomleonhart on 04/03/2016 - 17:01

          @deepudips: you call this country a whole then go on a said its good to live?

          Having a cake and eat it too?

  • JW3B on 01/03/2016 - 22:01
    +1

    Some good advice

    https://www.youtube.com/watch?v=v8VYNFzmJIQ

  • ahly92 on 01/03/2016 - 22:07

    deepudips

    What's this…a new hummus brand? ;)

    • dragonfly090 on 02/03/2016 - 09:34
      +1

      ahly92

      is that BBQ sausage?

  • p1 ama on 01/03/2016 - 22:10
    +15

    I love how you are complaining about salespeople being arrogant yet you sound like an entitled, arrogant ass in your post.

    Any dealer that you walk in, the first question is are you serious on buying/are you prepared to put in a deposit/what price are you looking to pay blah blah blah..it is sort of sickening with this kind of behavior by sales.

    This isn't sickening. This is a genuine question which you can answer in a genuine way, "yes, I am serious about buying a particular car today", "yes, I am serious about buying, but am unsure about which one", "no, I am just shopping and would like to see some cars in person before making a decision".

    Easy, right?

    The expectation of you is that you do your homework on models available, features on it, make up your mind, browse through pics of the car and just walkin to dealership to make payments, the only time you should be going in there is when you are BUY READY. SICK.

    Well yes, you should be doing your homework on the models available and the features each one provides. You have plenty of access to resources. To be honest, I would prefer that I do my own research at home rather than being told (perhaps in an exaggerated way) by a salesman what features a car has.

    Dealerships are there to make sales, whether you like it or not. They are not there to entertain you, nor are they there to have cars for you to look at. They are there to sell cars. Their showrooms are so that you can have a look at the car you are wanting AFTER you have done your homework.

    The least expected of these folks are to brief you on the car, allow the consumers to make choice, give them enough space and time before you start pushing and take the customers NO with a smile and stop treating customers with arrogance.

    I don't think you have ever worked in sales. Whilst I have never worked in sales, I have a lot of experience in advising people on what to buy. It's very hard. If you say too much, people think you are biased and you are trying to sell them something. If you say too little, people complain and say that you don't know the product you are trying to sell. If you give customers too much space, they say that you don't care about them and are not giving them the level of service they are after. If you give customers too much attention, they think you are being pushy, arrogant and trying to get a sale out of them.

    Ultimately, I think understanding goes a long way. Regardless of what your experience with salesmen are, you need to accept the fundamental fact that salesmen are there to sell you something. For every sale they make, they get commission. If you have no intention of buying a car and you're just there to test drive cars and look around, you're wasting their time. They could be elsewhere serving a customer, getting a nice commission and a nice sale.

    It's not about an issue of "growing up", it's about understanding what each side wants. I don't like car salesmen any more than you do, there's probably a reason why they're consistently rated as one of the least trusted professions. You need to understand that they're not hired to educate you, to be nice to you or to show you around. They are hired (and are very pressured by their managers) to sell more vehicles and to use their time efficiently.

    I'm not sure what you work in, but I'm sure that you wouldn't be too happy if people came in during your work hours and just had chats to you and not pay you, right? If you were a plumber, I'm sure you wouldn't be too happy if people kept calling up for your advice and never ended up hiring you, right? It's exactly the same concept.

    From where I come in India, had dealt with various dealers of various brands. Consumer is treated with utmost dignity and respect. You are explained well about the car, features shown and explained on a car standing in air conditioned building, you are offered a test drive even before they ask "are you serious about buying" or "are you ready to put deposit".

    Well from my experience, I have always been treated pretty well in Australia as well, so you shouldn't make such big inferences from anecdotal evidence or small samples like that. I'm sure there are many, many things which Australia does better than India, so perhaps you should be more even-handed and fair to the country which gave you opportunity rather than just complain about how much better it was back home.

    • ahly92 on 01/03/2016 - 22:20
      +1

      Perfect reply couldn't have phrases it any better!

      In the words of Vardy " chat shit, get banged!"

    • dragonfly090 on 02/03/2016 - 09:55
      -6

      This isn't sickening. This is a genuine question which you can answer in a genuine way, "yes, I am serious about buying a particular car today", "yes, I am serious about buying, but am unsure about which one", "no, I am just shopping and would like to see some cars in person before making a decision".

      Easy, right?

      WAS COMMUNICATED TO THE SALES GUY WHEN HE FIRST ASKED ME THIS QUESTION. BUT IT NEVER STOPPED, EVERYTHING AND ANYTHING ASKED CAME BACK TO A POINT SAYING "PUT IN A DEPOSIT"

      Well yes, you should be doing your homework on the models available and the features each one provides. You have plenty of access to resources. To be honest, I would prefer that I do my own research at home rather than being told (perhaps in an exaggerated way) by a salesman what features a car has.

      Dealerships are there to make sales, whether you like it or not. They are not there to entertain you, nor are they there to have cars for you to look at. They are there to sell cars. Their showrooms are so that you can have a look at the car you are wanting AFTER you have done your homework.

      I AM NOT BUYING VEGGIES OR FRUITS. I AM BUYING SOMETHING THAT ONE INTENDS TO KEEP UNTIL 3 YRS ATLEAST. WHATEVER HOMEWORK YOU DO, YOU GOT TO FEEL THE ENGINE RESPONSE, THE GEAR CHANGES, HOW DOES IT HANDLE ON TURNS, DO THE SEATS FEEL GOOD, ETC ETC.. REVIEWS, OPINIONS ARE WHAT A PERSON FEELS. NOT MANDATORY THE OTHER PERSON FEELS THAT WAY.JUST BECAUSE I DO NOT CONCUR WITH YOUR REVIEW DOES NOT MAKE ME STUPID. I HAVE MY PRIORITIES AND WISHLIST WHEN I BUY SOMETHING AND IF THAT DOES NOT MATCH WITH GENERAL CONSENSUS, IT MEANS MY TASTE AND LIKES ARE DIFFERENT.

      I don't think you have ever worked in sales. Whilst I have never worked in sales, I have a lot of experience in advising people on what to buy. It's very hard. If you say too much, people think you are biased and you are trying to sell them something. If you say too little, people complain and say that you don't know the product you are trying to sell. If you give customers too much space, they say that you don't care about them and are not giving them the level of service they are after. If you give customers too much attention, they think you are being pushy, arrogant and trying to get a sale out of them.

      Ultimately, I think understanding goes a long way. Regardless of what your experience with salesmen are, you need to accept the fundamental fact that salesmen are there to sell you something. For every sale they make, they get commission. If you have no intention of buying a car and you're just there to test drive cars and look around, you're wasting their time. They could be elsewhere serving a customer, getting a nice commission and a nice sale.

      It's not about an issue of "growing up", it's about understanding what each side wants. I don't like car salesmen any more than you do, there's probably a reason why they're consistently rated as one of the least trusted professions. You need to understand that they're not hired to educate you, to be nice to you or to show you around. They are hired (and are very pressured by their managers) to sell more vehicles and to use their time efficiently.

      I'm not sure what you work in, but I'm sure that you wouldn't be too happy if people came in during your work hours and just had chats to you and not pay you, right? If you were a plumber, I'm sure you wouldn't be too happy if people kept calling up for your advice and never ended up hiring you, right? It's exactly the same concept.

      AGREE ON FEW POINTS YOU HAVE MADE. I AM NONE THE LESS PREPARED TO OFFER MYSELF ON A PLATTER TO THE SALES GUY FOR HIM TO MAKE COMMISSION. HE GOT TO EARN IT. TO EARN IT, NEED TO MAKE AN EFFORT. I AM NOT ASKING HIS OPINION ON HOW DOES IT COMPARE TO OTHER BRAND, HE IS A SALES GUY SELLING A TOYOTA OR HYUNDAI OR A BMW HE IS SELLING ONE BRAND, SO HE NEEDS TO BE BIASED WHEN HE GIVES ME INFORMATION. I NEED TO MAKE A DECISION BASED ON WHATS GOOD FOR ME. AGREE?
      YOU CAN’T MAKE BUSINESS UNLESS YOU INVEST BE IT MONEY OR TIME AND CAN’T EXPECT EVERY FOOTFALL IN THE SHOWROOM AS A SALE

      Well from my experience, I have always been treated pretty well in Australia as well, so you shouldn't make such big inferences from anecdotal evidence or small samples like that. I'm sure there are many, many things which Australia does better than India, so perhaps you should be more even-handed and fair to the country which gave you opportunity rather than just complain about how much better it was back home.

      OH ABSOLUTELY AGREE, THAT'S WHY I SAID ITS MY RANT ON THE SALES GUYS I HAVE ENCOUNTERED. THERE ARE PLENTY A THINGS AUSSIES DO WELL. I AM NOT IN A DENIAL MODE ET ALL

      • p1 ama on 02/03/2016 - 17:26
        +2

        I don't understand why you're typing in caps and sounding like an idiot. If anything, this probably explains why the sales guys were being dicks to you, because you probably reacted in this childish way when they didn't say the things you wanted. If you were calmer and expressed yourself properly rather than typing in CAPS, then perhaps they would treat you with more respect.

        WAS COMMUNICATED TO THE SALES GUY WHEN HE FIRST ASKED ME THIS QUESTION. BUT IT NEVER STOPPED, EVERYTHING AND ANYTHING ASKED CAME BACK TO A POINT SAYING "PUT IN A DEPOSIT"

        You don't have to take it personally, they're just utilising sales tactics on you. If he's too pushy or if you don't like him, nobody is forcing you to buy a car with him. Go to another dealership, you'll find one that you like. You shouldn't take everything as offence.

        I AM NOT BUYING VEGGIES OR FRUITS. I AM BUYING SOMETHING THAT ONE INTENDS TO KEEP UNTIL 3 YRS ATLEAST. WHATEVER HOMEWORK YOU DO, YOU GOT TO FEEL THE ENGINE RESPONSE, THE GEAR CHANGES, HOW DOES IT HANDLE ON TURNS, DO THE SEATS FEEL GOOD, ETC ETC.. REVIEWS, OPINIONS ARE WHAT A PERSON FEELS. NOT MANDATORY THE OTHER PERSON FEELS THAT WAY.JUST BECAUSE I DO NOT CONCUR WITH YOUR REVIEW DOES NOT MAKE ME STUPID. I HAVE MY PRIORITIES AND WISHLIST WHEN I BUY SOMETHING AND IF THAT DOES NOT MATCH WITH GENERAL CONSENSUS, IT MEANS MY TASTE AND LIKES ARE DIFFERENT.

        How is this even relevant?

        AGREE ON FEW POINTS YOU HAVE MADE. I AM NONE THE LESS PREPARED TO OFFER MYSELF ON A PLATTER TO THE SALES GUY FOR HIM TO MAKE COMMISSION. HE GOT TO EARN IT. TO EARN IT, NEED TO MAKE AN EFFORT. I AM NOT ASKING HIS OPINION ON HOW DOES IT COMPARE TO OTHER BRAND, HE IS A SALES GUY SELLING A TOYOTA OR HYUNDAI OR A BMW HE IS SELLING ONE BRAND, SO HE NEEDS TO BE BIASED WHEN HE GIVES ME INFORMATION. I NEED TO MAKE A DECISION BASED ON WHATS GOOD FOR ME. AGREE?

        Yes, so just make your decision and then go see a sales guy when you've made up your mind, then you can discuss prices and if you're happy with the price, lay down a deposit.

        I don't think you quite understand what you're doing. You want to go into a car salesroom and just have a chat with car salesmen. What does that offer you? Nothing. What does that offer the salesman? Nothing. If you're not serious about buying, then why are you shopping, you're wasting your time. If you're serious about buying, then go in with a list of the cars you want to look at, the questions you want to ask and the price you have in mind. This is how it should be. Car showrooms aren't there for your entertainment.

        • dragonfly090 on 02/03/2016 - 19:33
          -2

          question here isnt what I should do, behavior of the sales guy towards person walking into showroom is.

          me typing in CAPS and car sales are two different things.

          No one walks into a car showroom for entertainment, neither do i have that luxury of wasting my time there. I went in with an open mind to put in a deposit if i liked the drive of car. This was clearly communicated to the sales rep, which he doesnt seem to understand and knows only a thing of saying "put in a deposit".

          By the way, I made a deal last evening and driving out this weekend on the brand, make, model, year, kms much better than what the guy was offering.

          Surprisingly, the other dealer was pushy too.

          EDIT: I called up the guy from the weekend to let him know I bought, the answer I got was "I can beat the price". Thank you, but no was all he heard from me.

        • spackbace on 02/03/2016 - 19:38
          +1

          @deepudips:

          By the way, I made a deal last evening and driving out this weekend on the brand, make, model, year, kms much better than what the guy was offering.

          How can it all be 'much better'…? How many different cars were you looking at? Did you buy the same as any of the cars you first went to with these 'pushy salesmen?'

        • dragonfly090 on 02/03/2016 - 19:41

          @Spackbace: It was same model, same variant with much lesser kms hence much better (a demo)

          I was in a dilemma between the final two, i picked the same I was looking to Test drive.

        • spackbace on 02/03/2016 - 19:42
          +1

          @deepudips:

          So you compared a used car against a demo? I doubt the negotiable price of those 2 were similar… asking price maybe, not negotiable price.

        • dragonfly090 on 02/03/2016 - 19:44

          @Spackbace: nope, I was looking for a Hyundai Tucson Active X model. Both where 2015 make

          The one I picked is 2000kms run demo. Silver Color.

          Other car was 3800+kms run demo. White Color.

        • spackbace on 02/03/2016 - 19:46

          @deepudips:

          2016 model? What was the final price?

        • dragonfly090 on 02/03/2016 - 19:49

          @Spackbace: $29000 drive away with few addons

        • spackbace on 02/03/2016 - 19:49

          @deepudips:

          I hope that's 2016 plate price

        • dragonfly090 on 02/03/2016 - 19:50

          @Spackbace: 2015

        • spackbace on 02/03/2016 - 20:05

          @deepudips:

          Oh…

          Coz 2016 brand new non-demo is only $31,888 drive away before negotiating…

        • dragonfly090 on 02/03/2016 - 20:21
          -1

          @Spackbace: thanks i am yet to sign a contract. Will push tomorrow

        • spackbace on 02/03/2016 - 20:24
          +1

          @deepudips:

          By the way, I made a deal last evening

          …

          thanks i am yet to sign a contract.

          There's a saying in the business:

          Buyers are liars

          See, here we are getting treated badly, having our prices shopped around town, etc etc, but we have the bad reputation. You can't even be honest with an internet forum, god knows what you're actually saying to these salespeople if you still haven't put pen to paper!

          And yet you wonder why the original sales guys were so pushy when you still haven't actually done a deal!

          WOW!

        • dragonfly090 on 02/03/2016 - 20:30

          @Spackbace: I made a deal by paying $1000. Cant happen without signing a contract?

          Whats in it for me to lie my friend?

        • spackbace on 02/03/2016 - 20:33

          @deepudips:

          Typically no one in their right mind hands over $1000 without having a written contract in place.

          But you've handed over $1k and still want to negotiate?

          I made a deal

          What do you define as a deal then?

          I repeat what I said before:

          WOW!

        • dragonfly090 on 02/03/2016 - 20:38

          @Spackbace: on an open internet forum, you cant expect me to give you the minute details of the deal.

          There are some arrangements between a person, a company you work for, the place where you buy from. So I care least if you call someone a liar. If i am in position to renegotiate, I do. If I am able to get the price down further its good for me.

          People in right minds have handed over money with contracts yet unable to get the money back from car dealers.

          And 31xxx is for blue, while I am picking silver.

          Carsales

        • spackbace on 02/03/2016 - 20:43

          @deepudips:

          Sorry but as a businessman I consider a deal done if money is changing hands. I repeat, a deal done. I would never ask for a deposit on a fluid price, nor as a customer would I hand over money on a fluid arrangement that can be altered.

          Sure, a contract can be signed 'subject to' different conditions, and a deposit put down… but at the end of the day there is still some contract in place. Both parties know that an arrangement has been made that can only be altered by those conditions set out on paper, that both have agreed to.

          Sure, you don't need to divulge anything, but if you've put a deposit down against a vehicle, I would be very surprised if there's going to be any more negotiation done on the dealer's side.

        • dragonfly090 on 02/03/2016 - 20:50

          @Spackbace: a deal one has many definitions my friend.

        • spackbace on 02/03/2016 - 20:51
          +2

          @deepudips:

          Not if you want it to legally stick.

          And if you're saying a deal has been made, but you're still going to try to negotiate, then there is no deal. A deal isn't fluid.

        • dragonfly090 on 02/03/2016 - 20:54

          @Spackbace:

          I will push, it works it works if not its still fine.

          Can you please show me a silver 2016 tucson active x brand new for 31k?

        • spackbace on 02/03/2016 - 20:56
          +2

          @deepudips:

          Can you please show me a silver 2016 tucson active x brand new for 31k?

          No, and it's not my job to. I'm in a completely different state to you. Nor do I believe in screwing over another salesperson who believes he's sold a car, at a particular price. We might be cutthroat but I don't see any reason to do that.

        • dragonfly090 on 02/03/2016 - 20:58

          @Spackbace:

          Here you go

          Carsales

        • spackbace on 02/03/2016 - 20:59

          @deepudips:

          So showing me cars advertised for RRP is proving what exactly?

          Do you really think a blue one can be sold for $30,490 drive away but a silver one can't?

          Or do you just not gain the rapport required to negotiate to that level?

        • dragonfly090 on 02/03/2016 - 21:03
          +1

          @Spackbace: I aint proving anything in the entire post/discussions.

          you gave me a link saying 31xxx for brand new BLUE, so showing you there are 2 auto 2016 silvers which are priced at 37xxx

Login or Join to leave a comment
Login Join