Have Anyone Received Their Purchase from Logitech Shop?

Lalexsama on 26/03/2010 - 17:39
Last edited 28/03/2010 - 16:51

All,my issue has been sorted now.

and I just want to say a BIG thank you to Livert & bargaincrypt(from logitechshop)! you guys are CHAMPION!!!

and for those who still have questions, you may be able to find some answers here. http://twitter.com/Logitechshop

Again, thanks all for your help!

Guys,

The logitechshop staff has clarified the situation below.

Thanks all for your help!

Bought an earphone from Logitech 2 weeks ago, since then haven't received any notice about my order, I can see the delivery code in order status, but the code is invalid! I searched it in www.auspost.com.au/track/, it says no match found….and have sent few emails to this online shop, no response at all…:(

anyone else has the same experience?

https://www.logitechshop.com.au/shop/

General Discussion

Related Stores

LogitechShop
LogitechShop

Comments

  • Orgazmo on 29/03/2010 - 11:45

    got my earphones, all good but waiting on the guitar/drums

  • Pixus on 29/03/2010 - 12:09

    Hey BC, Whats going on with my order 14691? I've tried emailing but no response.

    • Livert on 29/03/2010 - 12:11

      Is this for earphones? Do you have a tracking no. yet?

      • Pixus on 29/03/2010 - 13:41

        Nah, It's for my Wii drums which they canceled without notice. Haven't received a refund for it either.

        • Livert on 29/03/2010 - 13:50

          Can't help you with that then. Sorry.

          EDIT: Added you to the list anyway.

  • kitsch on 29/03/2010 - 12:17

    My tracking number works now. Expected delivery is on Weds. Thanks Livert and BC.

  • lume on 30/03/2010 - 00:09
    +1

    Can you please investigate order number 13121.

    I ordered 2x Logitech Ultimate Ears Metro fi 220 Earphones and a Logitech G110 Keyboard + Logitech MX Revolution USB Cordless Mouse under a single order number. However I only received a package for the 2x earphones marked 1 of 1. The other items (Keyboard + Mouse) were not sent.

    I left an e-mail about it and talked to Marney(sp?) on Wednesday last week, he marked down my name and order number and said that he would look into it and get back to me the next day. I still haven't heard anything since then and I'm getting worried as its been > 2 weeks since I placed the order.

    • Livert on 30/03/2010 - 00:22

      Added to list above. Can't guarantee BC will see it anytime soon.

    • POWERevolution on 30/03/2010 - 00:37

      I’m getting worried as its been > 2 weeks since I placed the order.

      Me too.
      Same problem as lume, 2 orders of UE220 but only received one. Missing order 13811 + other 3 orders not show up in LTS.
      BC please send the invoice with these missing orders.

      • Livert on 30/03/2010 - 00:40

        I'm a bit confused about yours. How many order numbers do you have? and what exactly have you ordered?

        • POWERevolution on 30/03/2010 - 00:45

          Total orders 7 but only show up 3 in LTS.
          http://upload.ozbargain.com/2010/03/29/3560_lts_orders.jpg
          + Earphones
          + Wii + PS3 Instruments combo
          + Surveillance combo

          • Livert on 30/03/2010 - 00:49

            @POWERevolution: I fear then that some of your orders may not have gone through. Has payment been deducted from your CC/Paypal? What exactly do you want me to add to that list above?

            EDIT: Just saw the pic. Looks like a major stuff-up. Adding to list.

            • POWERevolution on 30/03/2010 - 00:53

              @Livert: See link above as pic print screen of my account via LTS + paypal…all $$$ taken.
              Nothing much you can't do, just hoping BC read this and sort it out.
              All 7 orders, only received 1 order which is 2xUE220.
              BC check your email pls.

              • Livert on 30/03/2010 - 00:58

                @POWERevolution: A couple of those orders are obviously for the instruments and surveillance equipment. Should arrive tomorrow. I doubt you will receive everything you ordered though. Some refunds may need to happen. Any chance you could upload a pic of the 3 individual invoices you have?

                • POWERevolution on 30/03/2010 - 01:21

                  @Livert: I'm not in a hurry for Instruments deal but the earphones getting me worried as 2 orders made the same day but only 1 received.
                  Email BC last week regarding this missing order and he said will check the order personally but now still not receive or show in my account.
                  Pic of my 3 orders http://upload.ozbargain.com/2010/03/29/3561_lts_invoice.jpg

                  • Livert on 30/03/2010 - 01:27

                    @POWERevolution: Looks like some orders failed to register at all. Looks like you will be receiving all the surveillance equipment you ordered but you may not get any instruments. You may need a refund for the instruments as they have sold out.

                    You may also need to be upgraded to the UE220vi for your second 2x earphones order (also missing). Adding 2nd pic to list.

                    • POWERevolution on 30/03/2010 - 01:36

                      @Livert: NOOOooooo…don't tell me I'm not getting my Instruments :(

                      • Livert on 30/03/2010 - 01:42

                        @POWERevolution: Hard to say. Best to keep trying to email/call them or catch BC when he comes back.

    • orlandoho on 30/03/2010 - 15:05

      Hi Lume…I thought I was the only one with this problem (order 13405). I also ordered 2x Logitech Ultimate Ears Metro fi 220 Earphones and Logitech MX Revolution USB Cordless Mouse + G330 Headphones under a single order number. Only received the 2x Metro Earphones one weeks ago. Tried emailing and calling for the other items, but no reponse. Huhmmm…:(

  • geoffardy on 30/03/2010 - 01:47

    Hi BC and Livert, just pasting the comments I made above. Should probably have post a comment rather than leave a reply.

    re order no. 13238 I’ve already sent an email to [email protected] on 26 March asking for a status update and I got a reply saying that they’ll send it out asap, but still have yet to receive it. Just hoping that it’ll arrive soon, been waiting for far too long

    This is the tracking id I was provided in my invoice. The problem is, I live in VIC not NSW, and the parcel never seemed to have made its way out of NSW.

    Article ID/Barcode Number: FMK0013580010220 Product: eParcel
    Current Status: Delivered Status Date/Time: 26/03/10 11:49

    Event Date/Time (Local Time) Event Description Location
    26/03/10 11:49 Delivered MOUNT LEWIS LPO
    24/03/10 09:35 Transferred to MOUNT LEWIS LPO CHULLORA PARCEL DELIVERY CENTR
    24/03/10 09:19 Attempted Delivery - No one in attendance CHULLORA PARCEL DELIVERY CENTR
    24/03/10 05:50 Onboard with driver CHULLORA PARCEL DELIVERY CENTR
    18/03/10 17:13 Manifest accepted REGENTS PARK BC
    18/03/10 13:12 Manifest received REGENTS PARK BC

  • leiiv on 30/03/2010 - 09:03

    My tracking number has just changed to FA0015467915 sent at 29/03/2010, but the auspost shows no record for that number.

    • Livert on 30/03/2010 - 09:23

      Weird. All tracking numbers I have seen so far start with FMK.

      EDIT: http://www.fastway.com.au now tracking your order. Apparently picked up from LTS yesterday evening.

      • leiiv on 30/03/2010 - 10:55

        Thanks for the update Livert!

  • zeppeybabey on 30/03/2010 - 09:25

    Gents, still awaiting my UE's. It's been around 17 days now. Have emailed shop, no reply.

    My order number is 13649.

    • Livert on 30/03/2010 - 09:31

      Do you have a tracking no. yet?

  • zeppeybabey on 30/03/2010 - 09:38

    FMK0014292010225

    • Livert on 30/03/2010 - 09:44

      Still at Regents Park by the looks of things. Strange as it should have moved by now.

      EDIT: I have a feeling your order no. may be one of those changed to Fastway. Please check again. Confirm if true so I can mark as resolved.

      • zeppeybabey on 30/03/2010 - 22:24
        +1

        Thx for your help livert.

        Soon after I posted this a very polite gentleman (it may have been Marney) from logitech shop phoned me. Told me my stuff had been sent via Fastway and gave me a tracking number. Told me it was currently on the van. Couple of hours later, the 2 UE's (I got upgraded to the vi) arrived.

        Well, it took 17 days from order to final delivery, and that is a long time… however, all is forgiven because this was a massive promo PLUS the gent that called me was too nice.

        I'm sure for their next big deal, logitechshop will be better equipped to handle the load.

        • Livert on 30/03/2010 - 23:11

          Glad to hear you got it. Hope the fact that it got upgraded to the vi compensates somewhat for the trouble. Marking as resolved. Also, thanks for clarifying that Marney's a dude.

  • Livert on 30/03/2010 - 09:50

    Just a reminder for anyone on the list to update us if there has been correspondence or progress made on their query. Or even better, if you have received your items.

    EDIT: Apparently 500 orders have been sent via Fastway as per Twitter. Like Leiiv above, CHECK IF YOUR TRACKING NUMBER HAS CHANGED. If they start with FA, use http://www.fastway.com.au to track your order instead.

    EDIT2: From my personal experience, Fastway will try to re-arrange delivery at your convenience either by delivering to your work address or re-scheduling another delivery time. The main drawback with Fastway or other courier companies is if you prefer to pick up your item instead, you would have to do it at their depot which is often pretty far away (Unlike Auspost where you can pick it up at your LPO).

  • drnick on 30/03/2010 - 10:33

    Mine now says it has been shipped via Fastway.

    Why the change BC from Austpost?

    Cheers for the follow up.

    S

  • BoxerSantaros on 30/03/2010 - 14:15

    Still having issues paying for my order - 14892 (Be awhile now and still not fixed :( )

    Have received a reply saying its all fixed and I can now log on to the site and pay for my order but when I do its still not listed to pay for, there is nothing under order status at all, its all black. Please fix so I can pay by PayPal ASAP

  • bargaincrypt on 30/03/2010 - 15:30

    Afternoon All,
    I'm posting here ON BEHALF of Bargain Crypt.
    Practically all orders have been dispatched for all items (guitars, drums, surveillance etc); these have been sent via a combination of Australia Post and Fastway Couriers as Australia Post have a 5pm cut off time and Fastway 8pm.
    Whatever we could get to Australia Post before 5pm was sent leaving us with 3 hours to get the remaining orders out by 8pm via Fastway (rather than wait till the next day to send them and increase the wait time).

    I understand that this may have caused some confusion for our customers as they have been provided with an Australia Post tracking number which yields no results when tracked.
    The reason for this is because all orders were BOOKED in with Australia Post (and our delivery status was updated with the FMK number) but not ALL ORDERS WERE SENT VIA AUSTRALIA POST, for the reasons given above.

    If you log in to the website for an update and see "Fastway" in the Tracking field, your item has definitely not been sent via Australia Post and you can proceed to www.fastway.com.au and track your order from there.

    I know a lot of you have emailed and I'm working through the Inbox right now so replies will be coming poste haste.
    If you are posting here for an update, please include your order number (I cannot work out who you are purely from your Ozbargain username).
    Ideally, please continue to send your queries via email to us stating your order number in the Subject field and you will receive a response today, but again, let me assure you all that your orders have been dispatched and they will be arriving this week and possibly early next week for those that live in WA/Country locations etc.

    Kind regards and apologies for the delay/confusion,
    marney

    • Livert on 30/03/2010 - 15:37

      Thanks for the update marney. Not all the queries are regarding missing orders. Some are for wrong addresses, completely missing orders, partially filled orders, cancelled orders, orders unable to be paid for etc… Refer to the list above if you haven't already. All order numbers are there.

  • bargaincrypt on 30/03/2010 - 15:51

    No probs Livert, I have checked out the list above (with (RESOLVED) after each order number.
    If anyone has an order number from that particular list and has not received their order, please email me ASAP and I'll get you an update today.
    That also goes for anyone that doesn't have an order number from that list and is still waiting for their delivery!
    Please email with your order number in the Subject field.

    Thanks so much,
    m

    • Livert on 30/03/2010 - 15:55

      Forgot to ask also, is the mobile number provided last week still active?

  • Livert on 30/03/2010 - 16:11

    Um. Duplicate post much? Will this never end?

  • CVonC on 30/03/2010 - 16:56
    +1

    got my wii bundle today

  • bargaincrypt on 30/03/2010 - 17:25

    Bugger!
    Hey Livert, any ideas on how to remove those duplicates? I have no idea how that happened!

    • Livert on 30/03/2010 - 18:16

      I made a report and a mod came to do the cleanup :P

      • Red Hippo on 30/03/2010 - 23:20

        seriously someone should make you a mod livert. you deserve it

        • Livert on 30/03/2010 - 23:22

          Nah, not ready for that. Plus I did piss them off recently :P

        • POWERevolution on 31/03/2010 - 13:07

          Let vote up! :)

          +1 for upgrade Livert to MOD …he been so active in the last 3 weeks

  • Red Hippo on 30/03/2010 - 18:13

    I think its the ozbargain site thats being funny today. I duped a few today as well.

  • bargaincrypt on 30/03/2010 - 18:28

    Hi again all,
    I've just made a significant dent in the emails so in another hour or so, everyone should have a reply.
    There's a chance that another member may have moved/marked an email as unread so if you havent received a response, please resend your query and I'll reply.

    Thank you all for your patience and understanding,
    marney

    P.S. Boxersantaros, I'm working on your reply, just have to confirm stock availability.

  • bargaincrypt on 30/03/2010 - 19:31
    +1

    zeppeybabey - did you get my email?
    cheers,
    m

    • Livert on 31/03/2010 - 00:00

      Zeppey has received his/her (hard to tell with a nick like that but a pic of Rambo) 220vi's. Marked as resolved.

  • Pixus on 30/03/2010 - 19:48

    Ok, I got my refund. Still disappointed that I didn't get my drums. Hopefully the opportunity comes up again in the near future.

  • BoxerSantaros on 30/03/2010 - 20:32

    Ok thanks I look forward to hearing from you soon as I am very keen on getting my order

  • Kranbone on 30/03/2010 - 20:33
    +1

    I received mine today and will test it but so far so good :)

    • Livert on 30/03/2010 - 20:33
      +1

      What did you receive? surveillance cams?

      EDIT: I see you got your instruments. Have fun :)

      • Kranbone on 31/03/2010 - 22:24
        +1

        Indeed and despite the wait, I'm actually really pleased with it. Given the popularity of the deal, I wasn't upset to wait.

        I hope the good deals and communication with reps and ozbargain continues because for the most part, both sides benefit.

        Keep up the good work champ(s).

  • BoxerSantaros on 30/03/2010 - 20:33

    Ok thanks I look forward to hearing from you soon as I am very keen on getting my order

  • Psike on 30/03/2010 - 21:54

    Haven't received my 1 pair of UE 220s yet, just emailed [email protected] (is that the right address to get you bargaincrypt?). My order has a fastway tracking number, but doesn't show up in their system. (Order number 13725)

    Thanks for all the hard work.
    -Psike

    • Livert on 30/03/2010 - 21:58

      Not sure if they're still working this late at night. What's the actual fastway tracking no. ?

      • Psike on 30/03/2010 - 22:29

        My tracking number is: FA 0015467913
        I'm sure I'll get my headphones eventually, bargaincrypt seems intent on making sure everyone is happy. Just wanted to make sure that something hasn't gone wrong.
        -Psike

        • Livert on 30/03/2010 - 22:35

          Just checked on www.fastway.com.au . When you input your tracking number make sure there are no spaces in the field ie. FA0015467913. It has been picked up like leiiv's order. Hope it arrives tomorrow.

          • Psike on 30/03/2010 - 22:40

            @Livert: Thanks for that, when I tried it without the space it said "Incorrect label number" in a javascript popup, but it turns out it cropped the 3 off the end… I feel silly. Thanks Livert.
            -Psike

  • CrocDundee on 30/03/2010 - 22:04

    Wow!! Livert! You are a soldier!! You're the type of person I'd go to battle with!! I award you the "medal of honor" :)

    Nice job on helping out with everyone's orders…

    • Livert on 30/03/2010 - 22:07
      +1

      Nah, just felt some degree of responsibility as I posted most of the deals. Good thing I'm in my week off work now :P

  • BoxerSantaros on 30/03/2010 - 22:41

    BC I am hoping that there is stock for my order as it was ordered on the 18.3.10
    I have been waiting on it being fixed but still hasn't, I dont want to
    miss out and I don't see how I can since it was ordered well in time

    hope things work out, I'll await your email

    • Livert on 30/03/2010 - 22:50

      If they can't fulfill your order due to stock availability, you may need to wait until new stock arrives. Either that or it would be nice if they can give you an insane discount on an item of your choice for the inconvenience. hint hint

  • BoxerSantaros on 30/03/2010 - 23:10

    Hope so I'll wait for my email

  • ragflan on 31/03/2010 - 00:06

    I'm ticked that many received orders through Australia Post yet when I specifically asked for Australia Post, I was given a Fastway tracking number. But its their business how they ship I guess.

    I'm mostly unhappy because of all the misinformation because they say one thing but the end result is not what they say. I just hope by Friday I'll get my stuff. If it comes next week, then this order has taken longer to get to Melbourne from Sydney than my purchases from UK, US and even Deal Extreme.

    • Livert on 31/03/2010 - 00:15

      Hi Ragflan, is it already tracking on the fastway system? If it is I will mark your order as resolved. I'm really, really hoping you get your G330 this week (probably doesn't help that Friday is a public holiday either).

      Not trying to be defensive of their behalf or anything but they sent it via fastway with good intentions (as explained in the previous page). It would not have left their doors before last weekend if they hadn't done so.

    • ragflan on 31/03/2010 - 00:24
      +1

      Again, I'm not upset with the duration its taking for my items to be shipped. I've waited 3 weeks for some things to arrive from UK. But you expect that based on the information you get. You factor in delays and what not. But when someone in Sydney says shipping starts on 23rd and it takes 8 days just to get a tracking number, its hard not to be impatient. It's not that it's taking so long, it's that I, along with others, were expecting our stuff much earlier because of the information provided.

      I love the deals, but with whatever information they provided, I hope they would have been more upfront with it. If you expect it to take till 31st, just say that in the first place. Don't assure someone on 23rd or even 24th. Don't say you'll send by Australia Post when you won't. I'm sorry guys. I love the deals and their customer service is really friendly. I get calls from them and I know they're trying their best to please everyone but if you're just honest about your capacity and what you're going to deliver and when, I think customer satisfaction will be automatic.

      I think Game does it best. You order something from them, they'll email when you it's shipped so you don't have to check a forum or your account every day. And when they email you the shipping confirmation, you can be damned sure that the next day, your order is waiting for you at Australia Post. To LogitechShop and BC, your deals were awesome, but next time just be more upfront with your customers.

      • ragflan on 31/03/2010 - 00:25

        Hi Livert. My G330 is going to be shipping with my 2 Xbox guitars and Drumset.

        • Livert on 31/03/2010 - 00:32
          +1

          Ok, I'm going to assume they are already being tracked on the fastway system. Marking it as resolved (for the time being at least). Have a good night.

          • ragflan on 31/03/2010 - 11:07

            @Livert: My problem is resolved. I hope mods can Delete my above two comments or replace the words with the comment as 'resolved'. Thanks BC, Logitechshop and Livert. I was just throwing a hissyfit.

  • jazzymc on 31/03/2010 - 08:11

    Hi, got my 2 orders already (14162 & 14973) - Security cameras. The problem is that the USB receiver that came with the master system doesn't work. I've already emailed the logitechshop email address over the weekend but still haven't received a reply as to how I can get this exchanged/replaced. Can someone here please help me. Thanks

    • jazzymc on 31/03/2010 - 09:43
      +1

      Just ignore this, just got an email reply from logitechshop this morning … all is good :)!

  • bargaincrypt on 31/03/2010 - 09:38
    +2

    Hi all,
    Marney here again on behalf of BC.
    Livert is spot on with the Fastway tracking system.
    Once you've entered the tracking number (successfully) and are presented with the results, you can click on Detailed Report and there is some more info there.

    jazzymc - I replied to you this morning.

    boxersantaros - we'll be doing a full stocktake over the next few days, if we have the items you've requested, I'll email you with the payment details (i'll email you either way actually).

    • jazzymc on 31/03/2010 - 09:43

      Thanks - got your reply, much appreciated :)

  • bargaincrypt on 31/03/2010 - 09:39

    ragflan - i'm pretty sure I telephoned you yesterday and gave you the tracking number verbally yes?

    • ragflan on 31/03/2010 - 10:53

      Yeah thanks. No problem with your service dude. Your customer service is awesome. Just complaining about wrong info. But again, thanks.

      • ragflan on 31/03/2010 - 11:04
        +1

        To BC and Livert: sorry guys. Dont know what came over me. I think i upset myself by checking my account and ozbargain everyday for order updates. Should have just been more patient and waited. Honest apology to BC and Logitechshop. I look forwar to purchasing from you again. Ill just be more patient this time around. I've edited my comments. Dont know what came over me.

        • ragflan on 31/03/2010 - 11:09

          BC crap stupid iphone.. I was trying to press positive and my finger hit the negative button. Sorry BC. I meant to give positive. Sorry sorry. Mods kindly change my vote. Sorry bc… Positive frome me.

          I positived ur other comments bc sincerely apologise again.

          • Livert on 31/03/2010 - 11:15

            @ragflan: It's alright. No hard feelings anywhere here at all. Let us know when you get the stuff.

            • ragflan on 31/03/2010 - 11:22

              @Livert: Thanks Livert. For posting and for your activity on the deals posted. Very much appreciated. To logitechshop as well. Deals and service very much appreciated. I was nitpicking and reading my comments now, they sound so childish. Sorry guys.

  • bargaincrypt on 31/03/2010 - 09:41
    +1

    hey again Livert,
    if you have a sec, would you mind emailing me a link to the different threads for people that have issues with their order please? Only so I can jump on there and resolve as much as I can.

    nice one mate.

  • leiiv on 31/03/2010 - 09:46
    +1

    Just received my UE220vi this morning. The sound quality does not meet my expectation though. Will try to burn in..

    • Livert on 31/03/2010 - 10:02

      Mine sounds surprisingly better after just 12 hours of burn-in. While I was doing this, I pushed the high frequencies up in my iTunes equalizer to further enhance the treble. Not sure if this made any difference. Make sure the earpiece seal is tight. This is crucial. Let us know how you go with yours.

      • ragflan on 31/03/2010 - 11:14

        Whats burn-in? My UE220 sounds awesome… Do i need to something before using them?

        • Livert on 31/03/2010 - 11:19
          +1

          It's playing music through the earphones at loud volumes to make the diaphragm more flexible and hence making the sound even better. Something generally done with all new speakers but I was surprised it was the same case with these earphones.

          EDIT: This was posted by someone else on the 220 thread. Good read. http://www.topreviewshop.com/ultimate_ears_metrofi_220_earph…

  • BoxerSantaros on 31/03/2010 - 11:01

    BC dont worry about it mate. Personal things have just popped up (Wife just got put off work) so in a bit of a stuggle now. All the best!

    • Livert on 31/03/2010 - 11:29

      Huh? You cancelling the order? Should I mark as resolved?

  • videoman on 31/03/2010 - 11:04

    Any idea whats happening with my order?-
    14945 videoman (Only G330 received, X230 + MK700 missing)

    I finally got an email from [email protected] yesterday but they didn't explain anything, all they did was send me the tracking numbers for my orders. The tracking number does not help though, the problem was that I only got the G330 but the X230 + MK700 were missing.

    Any idea when you guys are going to send the X230 + MK700?

    Thanks

    • Livert on 31/03/2010 - 11:27

      What's the actual tracking no. ? I have a feeling they included the X230 and MK700 with that. Marney please verify.

      EDIT: Verified by Marney below. Marking as resolved.

  • bargaincrypt on 31/03/2010 - 11:35
    +2

    hey Videoman,
    Your order was sent via Fastway as well, the tracking number is 4A0001804311
    I also upgraded your speakers to the x530 5.1 as a small apology for the delay.

    cheers,
    m

  • bargaincrypt on 31/03/2010 - 11:37

    Videoman:
    Also, the latest update from Fastway is "Your parcel is currently in transit between our Sydney and Newcastle depots."

  • POWERevolution on 31/03/2010 - 13:15

    BC, URGENT ATTENTION!!!

    I think my problem is serious than what I though after received the email from one of your team member…

    I cannot find 7 order numbers for you, could you please give e a list of
    all 7 order numbers.

    How can I find other order numbers as they are not show up in my LTS account?
    Please look into my orders

    Some orders for friends and they keep nagging me everyday :(

  • Mikinoz on 31/03/2010 - 13:26
    +4

    What nightmare although props to Livert and the rest for trying to sort it out. I havent seen another seller or user working so hard to try and sort everything out, so for me this is a good sign.

    I think most people should take note of all the above, when next ordering sure the prices are unbeatable but sometimes there are things like support, after sales service & warranty that really make or break the deal.

    Overall it looks like most were happy with what they received, hopefully BC and guys have the methods sorted for their next big deal , will wait and watch it unfold

    • POWERevolution on 31/03/2010 - 13:33

      Agreed
      As I said I don't mind the wait but some of my friends don't understand and my problem of missing orders not sort yet but it's a good sign that someone reply to my email (after 4th attempts need to improve in the future).
      Let hope no more hiccup after the next order.

    • Livert on 31/03/2010 - 13:51

      Yeah. Bound to be problems if you get 12000 orders in 1 week and not expect it. Main issues from what I notice to date is the lack of redundancy measures to prevent order mess-ups as well as enough resources to get stuff shipped. The latter is a simple matter of getting casual workers in. As for the previous, I have no good ideas.

      • Mikinoz on 31/03/2010 - 14:03

        We definitely shouldnt ask COTD for tips lol, i wonder who does this well ?

  • bargaincrypt on 31/03/2010 - 13:34

    Powerevolution - Just replied to your email, I need clarification on what some of your payments are for as there are no corresponding order numbers.

    I can post the whole email here if you wish.

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