This was posted 8 years 1 month 18 days ago, and might be an out-dated deal.

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Metal Gear Solid V Phantom Pain Game [PS4/XB1] $39.88 [PS3/XB360] $32.38 Delivered @SOS

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Metal Gear Solid V Phantom Pain Game [PS4/XB1] $39.88 [PS3/XB360] $32.38 Delivered @SOS
Go to Deal
Store Repsellingoutsoon on 17/03/2016 - 14:18 sellingoutsoon.com.au (1240 clicks)
Last edited 29/03/2016 - 13:53 by 2 other users
40-LESS-PAIN

Helpful Hint: Want our deals before they get OzBargained? Then please subscribe (make sure to click on the little subscribe button) so you can get in first when we do a new deal!

Hi OzBargainers,

  • This is going to be brief (for once!).
  • Here is the Metal Gear Solid V Phantom Pain deal you've possibly been waiting for
  • Even cheaper than the PSN sale, for physical stock, delivered free!

Our best deals sell out in a few hours, so be quick

Please share if you like it — thanks guys!

Details:

  • Very limited stock
  • All formats save $40 while stocks last
  • FREE shipping to any Australian address
  • Fast SAME DAY dispatch (dispatch deadline 4pm weekdays) for first day orders (timing outcome fulfilled through workaround at our cost, as per below)

UPDATE # 2 ( March 29, 2016 )

Regarding DLC: there have been unconfirmed reports of DLC issues. Here's what we know so far:

  • Xbox 360 - no issues
  • PS3 - no issues
  • PS4 D1 - possible issue, as yet unconfirmed, please contact Customer Service if DLC doesn't work, so they can log issue and respond accordingly
  • PS4 - standard - no issues
  • Xbox One D1 - possible issue, as yet unconfirmed, please contact Customer Service if DLC doesn't work, so they can log issue and respond accordingly
  • Xbox One - no issues

STOCK UPDATE (resolved)

Please accept our sincere apologies for time taken to get exact information regarding these extenuating circumstances. There was conflicting information, although much of the issue (all outside our control) was resolved yesterday. It took this long to iron the information out. This is being written within 15 minutes of final information coming to hand. And as aforementioned, much of the "make-good" resolution has already transpired, in the interest of serving you better.

DETAILS: At a pre-warehouse level there were errors which could not then be resolved by our warehouse, despite strenuous and sustained efforts on their behalf. We have now resolved all issues, to a better standard than agreed (see Availability for what was agreed in terms of dispatch — applies to all purchasable SKUs at time of offer — and shipping), and Selling Out Soon has even made good on the SAME DAY DISPATCH outcomes in terms of the time it would have taken for the advertised delivery services. Details below.

SPECIAL DELIVERY (EXPRESS POST) AT NO CHARGE for orders received first day before listed deadline. These items were initially due to ship same day by the free off-peak shipping, as per details under Availability on the item page on the site. Because this stipulation was not met, due to factors outside our control, for which we apologise, ALL ORDERS received before 4pm AEST (agreed deadline) on the first day have been shipped by Express Post, at our cost. Because standard Availability as per the offered SKUs were: "Free Shipping (dispatches 0-3 business days, sent Off-Peak", even including the SAME DAY expectation, Express Post will still arrive (n most cases much) faster than off-peak sent SAME DAY.

EVERYTHING ELSE IS ON TIME, AS AGREED

  • All other items have been shipped in accordance with the terms agreed on the item page of the item purchased. Your item (see Availability for what was agreed, and shipping for general shipping details) URL is linked in your order, and/or in any transactional emails you have received. If you have not received transactional emails, please check your email setting, and/or add us to your address book in your email client.

STANDARD AVAILABILITY — FREE UPGRADE TO PRIORITY:

  • "Free Shipping (dispatches 0-3 business days, sent Off-Peak" has been upgraded to Priority (as opposed to standard off-peak) at our cost, in ALL deliverable cases in the interest of serving OzBargainers better. Priority, for clarification, in this case will mean the Priority service from Australia Post, as opposed to standard mail, not our paid tracked service. The purpose of Priority is so Australia Post sends it faster.

UPDATES TO YOUR ORDER ON SYSTEM
Please forgive any errors or omissions, we've done our best to resolve everything in the best possible time, and have met all service promises in terms of timing outcomes, subject to the performance of Australia Post. It is expected that the system will show your item has shipped within 24 hours, although it will have shipped earlier, as per the above resolution(s). If you have not received a system email by March 23, 2016 please contact [Customer Service](http://sellingoutsoon.com.au/contact-us/.

Thank you,

Selling Out Soon

Reviews

Voted best game of 2015
Gamespot: 10 out of 10
Amazon: 4.5 out of 5 stars (from 93 reviews)
Metacritic: full results
IGN: 9.2 out of 10

More Details

See full details on item pages from link above, and to save $40 now!

Competitive Pricing

For pricing comparisons of different versions from overseas and local pricing, see Comparegames

Thank you

Thank you for allowing us to be a part of the Ozbargain community

Deal Update 18/3 4pm

Some stock already sold out, others selling through shortly.

  • PS4 — SOLD OUT!
  • XBox One — HURRY - very low stock
  • PS3 — low stock
  • XBox 360 —

Cheers :)

Gaming Konami PS3 Game PS4 Game Video Game Xbox 360 Game Xbox One Game

Related Stores

SellingOutSoon
SellingOutSoon

closed Comments

  • suicine94 on 19/03/2016 - 14:42

    Ok I just checked the website now the $40 still available…. so 24 hour sale is a lie. Moderators can you please fix the deal so it doesn't scam others.

    • spackbace on 19/03/2016 - 15:02

      Sorted, I believe I've taken out all references to 24hrs

      • suicine94 on 19/03/2016 - 15:05

        thank you spackbace can you please take out "•Fast SAME DAY dispatch (dispatch deadline 4pm weekdays) for first day orders" too?

        All our orders this week is not sent yet while they try to upsell us to a special edition.

        • spackbace on 19/03/2016 - 15:06

          I'll let Mods or the store Rep make that call. I'm assuming that's your report on the post? Sorry, only Mods can see what reports are for (as in, the only they can see the description on the report)

        • suicine94 on 19/03/2016 - 15:07

          @Spackbace:

          Oh ok sorry I thought you were a Mod cos you can change the OPs post… can anyone change peoples post??

          Yea it's my report.

        • spackbace on 19/03/2016 - 15:09

          @suicine94:

          I'm a "Power User", I can change posts (not comments), that's about it :)

          No worries, I'm sure the mods are looking into it :)

        • Moderatorneil on 19/03/2016 - 16:58

          Let's wait to see what the rep says when he comes back online.

          So just to confirm what did you order? What did the email say exactly (the exact wording)?

        • suicine94 on 19/03/2016 - 20:45
          +2

          @neil:

          I ordered mgsv day one edition thursday. They didnt dispatch on thusday like they said. Then on friday i got an email saying they dont know who orders day 1 edition and who didnt so they paused my order and asked my to pay $6 to upgrade to day one edition. And said that they will release the shipment next week.

        • StewBalls on 19/03/2016 - 23:15
          +2

          @suicine94: Thanks for keeping us updated on this, based on the original wording of this post you have every right to expect the Day One edition for the advertised price…that was certainly how I was reading it, and almost ordered myself on that very same premise!!! (Just got too many games now, not enough time to play them). Nice to see the mods are on board here too, I'm sure they'll be assisting OzBargainers to get a fair resolution.

          Whenever I've dealt with these guys it's been straightforward & honest, but what you've reported (and we have no reason to doubt you) is very troubling…it's bait & switch, and absolutely contrary to ACL. I hope the rep comes back & does the right thing for you! I've revoked my + vote based on this especially given the pretty indifferent response to the issue when raised initially by twinsen…I'll be watching this space carefully, whether or not I continue to deal with these guys will depend heavily on whether they make this right here!

        • spackbace on 19/03/2016 - 23:42

          @StewBalls:

          :)

        • suicine94 on 21/03/2016 - 12:49

          @neil:

          Hi Neil,

          He was online 16 minutes ago, did he say anything?

        • neil on 21/03/2016 - 13:07

          @suicine94:

          No.

        • spackbace on 21/03/2016 - 13:44

          @suicine94:

          Online now… let's see how this goes for you :)

  • IceCreamBandit on 20/03/2016 - 10:26
    +5

    In light of the lack of OP activity to respond to issues brought up by suicine94, let's compare the customer service provided by SOS and their competitors, similar to what OP used to do in previous posts with their price comparison

    Comparative Service

    To help with competitive service information, this is what I found including email and phone support or OzBargain support when issues arise.
    Amazon US YES
    Amazon UK YES
    GameSeek YES
    JB Hi-Fi YES
    Dick Smith YES
    Dungeoncrwal Staffed and support provided!
    Mighty Ape YES
    EBGames YES
    PlayAsia YES
    sellingoutsoon.com.au Rep goes missing and nowhere to be found

    • suicine94 on 20/03/2016 - 16:58

      Sunday update, On Saturday I contacted customer service per the OP's instructions. However I have no response from anyone.

      I paid via paypal credit card. If I wana raise an issue for a charge back do I do it through paypal or my credit card company? I never done this before can someone let me know what to do?

      • wtfnodeal on 20/03/2016 - 22:42

        Paypal

      • KupoHo on 20/03/2016 - 23:58
        +1

        Maybe it is best to wait until tomorrow to see what the OP's response is?

        I'm not sure about Paypal but I think they want you to try and resolve things with the seller before they intervene. I think this is also the case for charge backs and this process can take quite some time…

    • KupoHo on 20/03/2016 - 23:40

      Can you tell me which is the best place to buy games from? In terms of price, reliablity and who stocks AU versions….I normally just buy from the shops but I do see posts from online stores that are quite a bit cheaper :)

      • spackbace on 20/03/2016 - 23:45

        Depends how big the price difference is

        Comparegames.com.au is a good start :)

        • KupoHo on 20/03/2016 - 23:50

          Cool, will look there. Thank you. I love shopping online but physical store are so much easier to deal with when issues arise lol >_<

        • spackbace on 21/03/2016 - 13:59

          @KupoHo:

          Also, depending on the game, Target/Big W have been doing some great deals lately, beating a lot of online stores.

          And just search for the game you're after on here. Most games will have a tag, which mods add to every deal, so you can check the deals easily.
          IE here's the tag for Phantom Pain:
          https://www.ozbargain.com.au/product/metal-gear-solid-v-the-…

    • Store Repsellingoutsoon @ SellingOutSoon on 21/03/2016 - 13:51

      Office not open weekends. No panic needed :)

  • Tutien87 on 21/03/2016 - 09:46

    Anyone heard anything from these people yet

    • suicine94 on 21/03/2016 - 10:27

      No I haven't, has anyone successfully bought anything from these people? Store rep still in Nigeria not responding. I also contacted customer service but nothing from them either.

      I think I got scammed. My order changed from Day 1 edition to not day one lol.

      Also the OP post still has one day dispatch lmao.

      • Tutien87 on 21/03/2016 - 10:58

        Yeah dw your not the only one that got scammed we all did

    • neonlight on 21/03/2016 - 12:08
      +1

      I didn't buy a copy because it sounded a bit sussed, if you used Paypal good, else money down the drain

      • suicine94 on 21/03/2016 - 12:44

        What happened to the store rep? lol

  • suicine94 on 21/03/2016 - 12:53

    ok This store rep is famous for being dodgy.

    https://www.ozbargain.com.au/node/239115

    • neonlight on 21/03/2016 - 13:41

      Sounds like it. So he just took everyone's money and ran away. Nice move.

  • Store Repsellingoutsoon @ SellingOutSoon on 21/03/2016 - 13:45
    -1

    Hi fellow OzBargainers, to quote @IceCreamBandit:

    In all seriousness though, it's the weekend, businesses that aren't open on weekends (such as online stores for despatch etc.) aren't as likely to respond on the weekend. A bit of patience will go along way here. If you've contacted their customer service then just wait for a reply.

    Yes, @IceCreamBandit is correct about the above, we're not normally open weekends. No need to panic. If anyone wants to check the revisions, please go ahead, it's very clear for everybody to see. Offer was for this:

    • Metal Gear Solid V Phantom Pain Xbox 360 Day One Edition
    • Metal Gear Solid V Phantom Pain PS3 Day One Edition
    • Metal Gear Solid V Phantom Pain Xbox One
    • Metal Gear Solid V Phantom Pain

    The OzBargain deal did not say:

    • Metal Gear Solid V Phantom Pain PS4 Day One Edition
    • Metal Gear Solid V Phantom Pain XBox One Day One Edition

    Timing — Yes, we were a little behind….but only because we wanted to give away something extra, for nearly free (as an option) …so don't panic, and we're back on track now that many of you told us you wanted the upgrade, as promised

    It is amazing that there was a whole page of comments over the weekend, mainly by the few who don't know us yet. Everybody who knows us wasn't panicking and for good reason. Because those who've dealt with us before have experienced a solid, and very sincere service, cheeky at times, mostly fun, and no BS. It may be worth noting that Customer Service reports less than 5 emails of a "concerned" nature, but two of which wouldn't provide any details of their concern, instead preferring to hurl foul language at some very gentle female staff who help people with kindness every day. Abusing them is not only uncool, but is the sort of behaviour that is indicative of what makes the rest of Australia ashamed of its record with domestic violence. Pragmatically speaking, abuse doesn't work either. But that's not why it shouldn't happen. Abuse shouldn't happen because it's wrong. And unnecessary.

    Intent, the gist: — if circumstances change, the deal may get better, but only if you want it.

    The intention has been to help people get something more, for less (the original OzBargain deal) then afterwards sweeten the offer, for nearly free (the emailed upgrade offer). It is important to remember that it was an offer, not a requirement. The email pointed that out very clearly, if you're unsure, please go back and read it again. It even expressly tells you to ignore it if you don't want the upgrade.

    Play by Play for those who really like details — (to the best of my recollection)

    Some people have been confused about the OzBargain deal, but it was correct. It's true that I had glanced at changes by hamza23 and assumed hamza had changed the original headline but Spackbase correctly pointed out that we'd done that. Shouldn't be big deal though because it doesn't change what the deal said. An earlier promo on the site (not advertised here on this deal) mentions getting $40 off Metal Gear Solid V Phantom Pain and pictures the Day One Edition, but the link goes to all the editions. We had too little stock of Day One Editions for PS4 and X1 to facilitate an OzBargain deal (because of the OzBargain minimums required to post a deal). But we had enough of Standard Edition to help a lot of people get an amazing price, even lower than PSN's 60% off download…for the physical product, delivered! Everybody can see that the Selling Out Soon price was incredibly low, and to match the PSN offer more accurately, it was for the Standard Edition, because that's what they're selling. For those confused, we didn't say delivery within 24 hours. The heading said the deal was 24 hours, as nearly all of our deals start out to be unless we choose to extend. We may or may not extend any deal. Later it was decided to let it go longer than 24 hours because there was some stock left of some SKUs (not PS4). In the body text, it indicates dispatch was originally intended to be 24 hours. "Fast SAME DAY dispatch (dispatch deadline 4pm weekdays) for first day orders".

    However, in the mean time, Customer Service got emails and phone calls asking about Day One Edition for PS4 and XBox One. It could have become logistically difficult, so it was decided to send an email to everyone, offering a tremendously good price for an upgrade to the Day One Edition…. to help people. We devised a way to facilitate this as easily as possible using a coupon code (only for those who wanted it) and it saved $35 off the $41 difference between the upgrade from Standard Edition ($79.88) to the Day One Edition ($108, EB was selling the Day One Edition for $about the same, maybe a little more, but since our deal have reduced theirs to $67, but our overall price is $45.87 which makes EB $21.13 more expensive + their delivery charge)

    The Crux: — tldr

    So we'd hoped Selling Out Soon could save people even more, with a super-cheap upgrade, but only if people wanted it. And we had to know who those people were, which is why we emailed everyone. This did slow things down a little, apologies for that, but at no time was anybody required to do anything, or pay any extra, obviously. And in terms of numbers, a fairly major chunk of people said they wanted the upgrade, which makes sense, because it's both cheaper than getting the DLC separately (last time we checked) and also you can resell a Day One Edition for more than the Standard Edition. Of course, none of this applies to Xbox 360 and PS3 buyers. Sorry if you got that email with the rest, I think that happened once or twice. Good news: warehouse reports that they're nearly back up-to-date. I'll provide more information either tomorrow morning, or tonight before we close.

    Now I'm hungry. Time for lunch! Any genuine issues or concerns can be addressed by Customer Service - they're super friendly, and at the moment, email is fastest. If you're not getting through (no reports of that) you can PM me, and leave me the details, and I'll send through a message for you. Cheers :)

    • spackbace on 21/03/2016 - 13:54
      +7

      How about next time:

      • Don't list as only 24hrs, you constantly run a deal longer than that and it's a false representation of the deal
      • Be concise - So many of your deal posts are full of utter cr*p and salesmanship. It's not needed. A simple link to each version, and the coupon code, and a description of the product at hand is all that's needed. The fact I need to scroll down on my desktop screen most of the time just to read the full description, is proof it's too much waffle.
      • Along the lines of the point above, state exactly what is required. Look below for an example of what your post could've looked like.
      • Lose the popups! Holy cr*p I've seen illegal sites with less popups than yours! If I click out of 1, I don't expect another 2 to come up when I'm browsing!
      • Don't promise quick delivery when you won't honour it. You tried to have a go at the BTB rep for not shipping the item same day, when you've just proven you haven't either.

      So, an example post:

      X360 (Day 1 Edition) - $32.38
      PS3 (Day 1 Edition) - $32.38
      XB1 (Standard Edition) - $39.88
      PS4 (Standard Edition) - $39.88

      Day 1 Edition Includes:

      • Adam-ska Special Revolver
      • Silver Personal Ballistic Shield
      • Wetland Cardboard Box
      • Blue Urban Fatigues Outfit
      • Metal Gear Online XP boost

      There's a common phrase everyone learns in High School - Less is More. Or, the K.I.S.S method - Keep It Simple, Stupid.

      • Store Repsellingoutsoon @ SellingOutSoon on 21/03/2016 - 14:18

        Thanks for your input Spackbase.

    • IceCreamBandit on 21/03/2016 - 13:54
      +1

      What a massive comment, can we get a tldr of the tldr? There were random off topic references to domestic violence and whatever else.

      Rep - why was same day despatch clearly advertised if the plan was to ask people to pay more for a specific version of the game. You say people who aren't interested can ignore the email, but weren't orders put on hold meaning nothing was actually sent out last week despite the same day despatch offer?

      • Store Repsellingoutsoon @ SellingOutSoon on 21/03/2016 - 14:20
        -1

        Yes, the delay wasn't ideal, nor planned. An opportunity to do an upgrade in bulk happened at the last moment. These things can happen, sometimes after we post a deal. We could have made an offer next week for the Day One Edition, at a different price, but that would mean some people would miss out. And although some people have been vocal about not wanting any changes, many, many people wanted the very cheap upgrade.

    • suicine94 on 21/03/2016 - 14:33

      "Some people have been confused about the OzBargain deal, but it was correct. It's true that I had glanced at changes by hamza23 and assumed hamza had changed the original headline but Spackbase correctly pointed out that we'd done that."

      How can you forget something that you did on the same day?

      And no I didn't hurl abuse at your staff as I'm sure you think it's me.

      So are you sending my game today?

      • Store Repsellingoutsoon @ SellingOutSoon on 21/03/2016 - 15:00

        Covered here

        • spackbace on 21/03/2016 - 15:22
          +1

          Nice reply, he asked a question, and you can't provide an answer.

          Because in all that wall of text, this is essentially your answer:

          Good news: warehouse reports that they're nearly back up-to-date. I'll provide more information either tomorrow morning, or tonight before we close.

          In other words, you can't say yet as to whether it's even getting sent out today.

        • suicine94 on 21/03/2016 - 15:39

          what about my other question.

          You said:
          "Some people have been confused about the OzBargain deal, but it was correct. It's true that I had glanced at changes by hamza23 and assumed hamza had changed the original headline but Spackbase correctly pointed out that we'd done that."

          So how can you forget something that you did on the same day?

          Why is this deal so dodgy?

          • You offered a product for a price
          • I paid money
          • ???
          • Scammed?

          And I would like a yes or no to this question. Will my game be dispatched to my address by close of business today?

        • Store Repsellingoutsoon @ SellingOutSoon on 21/03/2016 - 15:53

          @suicine94: It says this:

          Good news: warehouse reports that they're nearly back up-to-date. I'll provide more information either tomorrow morning, or tonight before we close.

        • suicine94 on 21/03/2016 - 15:57

          @sellingoutsoon:

          I still feel scammed. please reassure me you are a legit business… no one else here bought from you before.

          also I bought the day 1 edition, please don't send me normal edition and pretend that's what I bought lol.

          From when you dispatch how many business days to come to my home?

        • KupoHo on 21/03/2016 - 16:12

          @sellingoutsoon:

          Hi, I only ordered a PS3 version (so there is no reason for a delay for the PS3 version) and my order is currently in "pending" status. Could you please advise what this means?

        • Store Repsellingoutsoon @ SellingOutSoon on 21/03/2016 - 16:44

          @suicine94: I asked you for details, but you haven't provided information as to who you are, so Customer Service cannot look into this for you.

          PM me your details, and I'll send through a message for you. Cheers :)

        • Store Repsellingoutsoon @ SellingOutSoon on 21/03/2016 - 16:45

          @KupoHo: Good news: warehouse reports that they're nearly back up-to-date. I'll provide more information either tomorrow morning, or tonight before we close.

    • WannabeHermit on 21/03/2016 - 16:10

      To quote @sellingoutsoon

      Offer was for this:

      • Metal Gear Solid V Phantom Pain Xbox 360 Day One Edition
      • Metal Gear Solid V Phantom Pain PS3 Day One Edition
      • Metal Gear Solid V Phantom Pain Xbox One
      • Metal Gear Solid V Phantom Pain

      The OzBargain deal did not say:

      • Metal Gear Solid V Phantom Pain PS4 Day One Edition
      • Metal Gear Solid V Phantom Pain XBox One Day One Edition

      Offer was for this:

      Metal Gear Solid V Phantom Pain Game [PS4/XB1] $39.88 [PS3/XB360] Day 1 (24hrs, Delivered) @SOS

      The OzBargain deal did not say:

      • Metal Gear Solid V Phantom Pain Xbox 360 Day One Edition
      • Metal Gear Solid V Phantom Pain PS3 Day One Edition
      • Metal Gear Solid V Phantom Pain Xbox One
      • Metal Gear Solid V Phantom Pain
      • Store Repsellingoutsoon @ SellingOutSoon on 21/03/2016 - 16:33

        Yes, a clarification based on what you've quoted:

        Metal Gear Solid V Phantom Pain Game [PS4/XB1] $39.88 [PS3/XB360] Day 1 (24hrs, Delivered) @SOS

        • [PS3/XB360] Day 1" means [PS3/XB360] = Day 1
        • WannabeHermit on 21/03/2016 - 16:36

          Yes, clarification was needed as it wasn't clear.

        • suicine94 on 21/03/2016 - 17:53

          Store Rep,

          So its Close of Business today, can we have an update of the orders (im sure you threat them all together so have they been sent out?).

          Or are we waiting for tomorrow morning?

        • Store Repsellingoutsoon @ SellingOutSoon on 21/03/2016 - 18:26

          @Kilgharrah: Usually we're supremely detailed to the point where more people enjoy reading the detail and well-organised information than complain about it being verbose :) however this time it had to be done very quickly. We're better with more detail, subject to there being time, of course.

        • Store Repsellingoutsoon @ SellingOutSoon on 21/03/2016 - 18:33

          @suicine94: Hi Suicine94, you have made so many comments (likely at least 20), many of which could have been answered by reading our website, as they are about routine things. Because it seems you have very specific needs, I can have you assigned to a senior representative, who can ensure your needs are taken care of very specifically, and with great detail, since I am yet to be furnished with more details regarding specifics (understanding I am not in the area of specifics for individual orders myself).

          • Could you please get in touch with http://sellingoutsoon.com.au/contact-us/ by email, or
          • Tell me your order # by Personal Message (not on this post), so we can be of assistance to you at a more specific and professional level than I can provide in a public forum?
        • spackbace on 21/03/2016 - 18:38
          +2

          @sellingoutsoon:

          Cmon rep, on a listing which states (and still states I might add, maybe you should edit it yourself):

          Fast SAME DAY dispatch (dispatch deadline 4pm weekdays) for first day orders

          (I even copied the same formatting)

          You can't even ship it the next day, after this whole fiasco?

          Just all salesmanship aren't you? Listed deal longer than 24hrs, didn't provide same day delivery…

          Maybe next time don't attempt to promote something you're not even offering.

        • Store Repsellingoutsoon @ SellingOutSoon on 21/03/2016 - 18:48

          @Spackbace: I agree that I wish it was all up to me Spackbase, then I'd likely know all the answers. I'm not holding out on anyone, we've been very consistent and provided outstanding service in the past. Only once did a mistake at warehouse (not ours) level cause any issues, and everyone was refunded and treated very well indeed. It is very easy to postulate from afar, or be abusive, and assume that everybody selling things is bad or lies all the time, when most often the opposite is true.

          I won't be able to answer any questions during the night, as I will not be here, as Selling Out Soon operates during business hours. But we do know we are in the relationship business, so let me assure you that while it clearly is not all up to me, and I have to balance many factors, many of which are outside my control, people will be treated fairly, and with respect, as they always are at Selling Out Soon. I dare say I'll know more when I can get in touch with the right people tomorrow morning. And when I do have something concrete, it will be articulated in a forthright and timely manner.

        • IceCreamBandit on 21/03/2016 - 18:52
          +1

          @sellingoutsoon:

          Hi Suicine94, you have made so many comments (likely at least 20),

          If you had the time to count their comments, surely you had the time to be proactive and organise for a senior rep to contact suicine94? Could you not PM and ask for the details rather than wait for a message?

        • Store Repsellingoutsoon @ SellingOutSoon on 21/03/2016 - 19:01

          @IceCreamBandit: Good question. I haven't counted (hence "likely"). Thank you for taking an interest, you must be close friends, or the same person?

          Could you not PM and ask for the details rather than wait for a message?

          Technically no, not from here. If it could have been done, it would have already. Still waiting to help you @suicine94…please send through details, so I can have someone senior look into your specific data as soon as is practicable. Thank you.

        • suicine94 on 21/03/2016 - 19:04

          @sellingoutsoon:

          Lmao! tomorrow morning it is…. so is my game dispatched yet? Im still waiting for 4pm last Thursday when I ordered.

        • suicine94 on 21/03/2016 - 19:06

          @sellingoutsoon:

          what do you mean you can't? arnt you famous for PMing past customers getting them to buy things every time you post a new deal?

          https://www.ozbargain.com.au/node/239115

        • Store Repsellingoutsoon @ SellingOutSoon on 21/03/2016 - 19:10

          @suicine94: Hi Suicine94, you have made so many comments (likely at least 20), many of which could have been answered by reading our website, as they are about routine things. Because it seems you have very specific needs, I can have you assigned to a senior representative, who can ensure your needs are taken care of very specifically, and with great detail, since I am yet to be furnished with more details regarding specifics (understanding I am not in the area of specifics for individual orders myself).

          • Could you please get in touch with http://sellingoutsoon.com.au/contact-us/ by email, or
          • Tell me your order # by Personal Message (as aforementioned, I can't PM you from here, so we can be of assistance to you at a more specific and professional level than I can provide in a public forum?
          • This is all we can do at present, pleae do as per above, if you need actual assistance
        • Store Repsellingoutsoon @ SellingOutSoon on 21/03/2016 - 19:11

          @suicine94: Please note: we still don't actually know who you are because you won't tell us….(do not say it on this post, send a PM please, as mentioned many times above)

        • IceCreamBandit on 21/03/2016 - 19:17

          @sellingoutsoon:

          Thank you for taking an interest, you must be close friends, or the same person?

          Haha no. I just dislike unprofessional and dishonest reps and like to help fellow ozbargainers out by asking the necessary questions.

          So why can't you PM suicine94? Others have been bothered by your marketing/spam PMs as discussed in the forums.

        • Store Repsellingoutsoon @ SellingOutSoon on 21/03/2016 - 19:25

          @IceCreamBandit: OK, yes, me too. There are rules about PM, see OzBargain help section.

        • KupoHo on 21/03/2016 - 19:30
          +3

          @sellingoutsoon:
          Hi, whilst I understand there are factors outside of your control and sometimes things go wrong, it is how a company rectifies situations when things go wrong that reflects their level of customer service and their integrity.

          I asked you what does PENDING mean for my order and you could not even take the time to respond to that simple question and instead copy and pasted the same response that you copied to Suicine94 but it doesn't actually answer my question!??!?!

          I just checked my account again and it has changed back to "awaiting shipment"….clearly something is going on with your stock…

          Given that you have not upheld your end of the bargain (the deal was longer than 24hours and our orders were not shipped on the same day - as is still advertised here) - I think it is only fair that you provide refunds for those who want one or free express shipping for those who are willing to wait for when you get your update in the morning.

          Your evasiveness and general handling of the situation has been disappointing. We are a community here and how you resolve this situation will impact on how your future deals are received.

        • Store Repsellingoutsoon @ SellingOutSoon on 21/03/2016 - 19:35

          @KupoHo: Yes, I already addressed this: people will be treated fairly, and with respect, as they always are at Selling Out Soon. I dare say I'll know more when I can get in touch with the right people tomorrow morning.

          And when I do have something concrete, it will be articulated in a forthright and timely manner.

          I can't be honest by being drawn into commenting on something I don't know. Let's leave it at that. Otherwise I'll have to say the same thing over and over again, and that won't help anybody. I don't mind, as I've said many times before, I've got heaps of time! And I love typing! (It is entirely possible that I'm paid by the word!) But it won't help anybody until I know more. So let's wait for that. Thanks :)

        • KupoHo on 21/03/2016 - 19:38

          @sellingoutsoon:

          Once again, you are missing the point of my post. You are not treating people fairly - if you were you will provide alternative options for you/the company not being able to uphold the offer you provided.

          Are you actually telling me you don't actually know what PENDING means in YOUR ORDER SYSTEM!?!??!?! I am NOT asking you about stock levels.

        • Moderatorneil on 21/03/2016 - 19:41

          @sellingoutsoon:

          We have bypassed the overseas IP ban on PMs for your account. You should now be able to PM users with issues.

          In future, please use TWAM if you experiencing issues.

        • IceCreamBandit on 21/03/2016 - 19:42

          @sellingoutsoon:

          I dare say I'll know more when I can get in touch with the right people tomorrow morning.

          So ah…productive day at work today? There was no one you could take these concerns today?

          For a rep you sure are pretty lousy at helping your customers with questions that a rep should be able to answer.

          You are great at writing though. Random tangents and taking readers around in circles without ever actually answering a question. Are you a politician by any chance?

        • Store Repsellingoutsoon @ SellingOutSoon on 22/03/2016 - 13:34

          @suicine94: We'd love to confirm. Who are you? (please note we have asked you this many, many times, can we expect your acquiescence, so we can answer your question?)

  • StewBalls on 21/03/2016 - 22:13
    +2

    Is it just me, or has this entire thread taken on a rather Monty Python-esque quality??? :/

    • KupoHo on 22/03/2016 - 12:45

      Because it's all a bit of a joke or cos it's turned into a bit of a circus?? HAHAHA

    • GunnerMcDagget on 22/03/2016 - 14:05

      Just waiting for someone to pull out the big fish.

  • suicine94 on 22/03/2016 - 09:51

    Ok it's tomorrow morning now store rep where is the update that you promised? sorry, forgot that its still night time in Nigeria.

    • Store Repsellingoutsoon @ SellingOutSoon on 22/03/2016 - 13:34

      We'd love to confirm. Who are you? (please note we have asked you this many, many times, can we expect your acquiescence, so we can answer your question?)

  • suicine94 on 22/03/2016 - 13:20

    Store Rep promised Update this morning and now nothing…..

    • spackbace on 22/03/2016 - 13:26

      So you PM-ed them?

      And no email updates to say it's been shipped or anything?

      • suicine94 on 22/03/2016 - 13:29

        I wrote to customer service and got a response from them.

        They said that the shipping will be done in the current run which has a time frame of from today to tomorrow. so latest it will ship is tomorrow close of business. they did say they will do it ASAP so many today?

        That's all the information I got from the customer support. Store Rep not providing anything even though he promised update this morning. And I seen him online so he's just ducking us in this post.

        • Store Repsellingoutsoon @ SellingOutSoon on 22/03/2016 - 13:43

          Actually that's not correct. The moment I found out, I went online to write you an update, in detail, complete with resolutions for the appropriate buyers.

          • Is yours PS3?
        • suicine94 on 22/03/2016 - 13:46

          @sellingoutsoon:

          PS4

      • Store Repsellingoutsoon @ SellingOutSoon on 22/03/2016 - 13:36

        @Spackbase — absolutely no PM, despite me asking many times. If suicine94 is serious, then respectful behaviour is necessary.

    • Store Repsellingoutsoon @ SellingOutSoon on 22/03/2016 - 13:35

      I asked you yesterday to give me order details so I can get someone to confirm every detail for you, but you won't tell us who you are. Did you purchase from us, or are you just trolling? (please note we have asked you this many, many times, can we expect your acquiescence, so we can answer your question?)

      • suicine94 on 22/03/2016 - 13:44
        +1

        I did purchase from you and got a response from customer service. In this forum I want to ask generic questions that relates to everyone. for issues on my specific order I can do that through customer service.

        Everyone here that ordered just wants to know WHEN IS OUR GAMES GONA BE SHIPED??

        I know you ship it as a batch so why don't you find out the answer and just tell up here I know it's not a specific case by case. its a bulk shipment so why is it so hard to tell us when the stuff is shipped?

        and what happened to this morning update? lying again?

        • Store Repsellingoutsoon @ SellingOutSoon on 22/03/2016 - 13:58

          No, it's not done in the way you may think. Certainly not a giant batch. Your specific order is handled by one person. And we can assign people on a cases by case basis. There was conflicting information as explained in detail, although issues (all outside of our control) are already resolved.

          • Glad to hear you finally contacted Customer Service! How quick was the response from them?
          • I explained this within 15 minutes or so of working out all of the data.
          • I've been working on this since before 8am this morning, in the interest of serving you better
        • suicine94 on 22/03/2016 - 14:56

          @sellingoutsoon:

          yes customer response is quick.

        • Store Repsellingoutsoon @ SellingOutSoon on 23/03/2016 - 11:44

          @suicine94: Polite question: why the neg then, if you like the deal enough to buy it, and we made good on any processing/timing issues, at our cost, to help you? (noting that deal is as advertised, everything else shipped on time, and the slower ones were made up for through Express Post?)

        • suicine94 on 23/03/2016 - 12:42

          @sellingoutsoon:

          Cos the interaction leading up to this was no good. I will unneg if I get my game close of business Thursday cos that is 1 week since I ordered.

        • spackbace on 23/03/2016 - 13:08

          @suicine94:

          I hate to say it, but if you ordered the PS4 version and you think you're getting the Day 1 Edition, you're going to be disappointed when you open the mail :/
          Unless the Rep has changed your order specifically

        • suicine94 on 23/03/2016 - 13:13

          @Spackbace:

          Spacebace you got your order in the mail?!!??! what did you get?

        • spackbace on 23/03/2016 - 13:14

          @suicine94:

          I didn't order. Game doesn't interest me, nor does this seller.

          I'm just going off what the Rep has said about the deal, and what you've said. You think you've ordered the PS4 Day 1 Edition for $39.88 yeah?

        • suicine94 on 23/03/2016 - 13:15

          @Spackbace:

          I didn't think, I did! the rep changing the description after the fact doesn't change what I ordered lol.

  • Store Repsellingoutsoon @ SellingOutSoon on 22/03/2016 - 13:54

    DEAL UPDATE

    • Please accept our sincere apologies for time taken to get exact information regarding these extenuating circumstances. There was conflicting information, although issues (all outside our control) are already resolved.
    • Nearly all of the "make-good" resolution (for those buyers promised faster service) has already transpired, in the interest of serving you better.
    • For full details please see above in the actual deal, which has been amended.
  • GunnerMcDagget on 22/03/2016 - 14:19

    I'm confused. It says that all orders have been shipped via express post but my order still says "Awaiting Fulfilment"

    I'm guessing this is just a case of the order status not being updated yet.

    • Store Repsellingoutsoon @ SellingOutSoon on 22/03/2016 - 14:34

      Yes, you're right. It is outlined in the deal, like this:

      UPDATES TO YOUR ORDER ON SYSTEM
      Please forgive any errors or omissions, we've done our best to resolve everything in the best possible time, and have met all service promises in terms of timing outcomes, subject to the performance of Australia Post. It is expected that the system will show your item has shipped within 24 hours, although it will have shipped earlier, as per the above resolution(s). If you have not received a system email by March 23, 2016 please contact [Customer Service](http://sellingoutsoon.com.au/contact-us/.

      • Express Post? Yes, the SAME DAY ones…as per details above (please read it) so they'll now be on time — see the deal for full details
      • All other orders are already on time, according to the agreed Availability (see the item you bought, for details, under "Availability")

      Cheers :)

      • KupoHo on 22/03/2016 - 15:01

        STANDARD AVAILABILITY — FREE UPGRADE TO PRIORITY:

        "Free Shipping (dispatches 0-3 business days, sent Off-Peak" has been upgraded at our cost, in ALL deliverable cases in the interest of serving OzBargainers better.

        As per your update post, does this mean for ALL other orders (that weren't expressed post) you have upgraded shipping to priority???

        How can you tell what shipping has been provided for your order?

        • Store Repsellingoutsoon @ SellingOutSoon on 22/03/2016 - 15:03

          Yes, free of charge.

    • suicine94 on 22/03/2016 - 14:55

      do you have an account with Sellingoutfast? I don't so I don't think I can even check on my status lol. also I didn't pay for the express shipping so no tracing according to the customer service

      • KupoHo on 22/03/2016 - 15:06

        I signed up for an account and don't have a tracking number lol so makes no difference but express shipping should take no more than 2 days so hold tight I guess? :)

        • suicine94 on 22/03/2016 - 15:10

          Yea the customer service said you only get tracking number if you purchased the express shipping… since they up graded us all to express I would assume we should get a tracking number now.

          I still haven't got my e-mail about my game being dispatched. what about you Kupo? has anyone here got the dispatched email?

        • Store Repsellingoutsoon @ SellingOutSoon on 22/03/2016 - 15:14

          @suicine94: Read the deal. You've missed whole large chunks of information which answers all of your questions. I'll be back tomorrow. If you need actual help, contact Customer Service who typically can answer most things within 24 hours, or less.

        • KupoHo on 22/03/2016 - 16:02

          @suicine94:

          Mine wasn't expressed shipped as I think my order fell outside of the 4pm timeframe (boo the WA times lol).Even with priority shipping you should get a tracking number (as it is still Registered Post) but I didn't.

          I received an email advising my order status has changed to "shipped" but no specific details on tracking numbers or anything else.

        • Store Repsellingoutsoon @ SellingOutSoon on 23/03/2016 - 11:47

          @KupoHo: Actually KupoHo, WA time means you'd have 3 hours extra to people living in Sydney! You don't need Express to get tracking, but normally you'd need to buy tracking to get tracking (like the difference between a standard Australia Post envelope and a Registered Australia Post post envelope). See the deal for the definition ofPriority in this context. Thank you.

        • KupoHo on 23/03/2016 - 12:13

          @sellingoutsoon:

          I'm actually not sure what you mean? There is still only 24 hours in a day regardless of your timezone?

          If you are referring to the deal you stated it ended EASTERN standard time…so it is completely irrelevant that I am in WA and was 3 hours behind?

          From my previous question, you confirmed that orders that did not receive EXPRESS shipping received an upgrade to PRIORITY for FREE.

          From your website it states this: $4.90 Australia Post PRIORITY + Signature + tracking + shipping insurance.

          So I am not sure what other context I can actually look at it? If my order was upgraded to priority, I should have received tracking. But I haven't.

        • Store Repsellingoutsoon @ SellingOutSoon on 23/03/2016 - 12:16

          @KupoHo: Did you order during the day, or at night? Priority definition is covered in deal update yesterday (top of page).

        • suicine94 on 23/03/2016 - 12:43

          @sellingoutsoon:

          WA time means you'd have 3 hours extra to people living in Sydney! You don't need Express

          lol. so kupo not getting express cos he lives I WA and doesn't need it?

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