Our thoughts are with all those affected by this terrible incident on what was a day of national celebration in France.
To help our customers check on friends and relatives, we’re offering free standard voice calls and texts made from personal post-paid mobiles and fixed lines to France from 12.01am AEST on 15 July until 11.59pm AEST on 21 July 2016.
For personal pre-paid customers, we’re offering a refund of the costs of your standard voice calls and SMS to France from 12.01am AEST on 15 July until 11.59pm AEST on 21 July 2016 (refunds will be applied by 29 July).
Please keep in mind that disruption to services in France may impact calls getting through.
Our thoughts go out to everyone affected by the terrible events that have taken place in Nice, France.
Optus consumer post-paid mobile and fixed customers will receive free standard voice calls to France from 12:01am AEST 15th July 2016 until midnight 21st July 2016. This includes calls to mobile and landline numbers. Calls made to France during this time will not be charged on your next bill.
Pre-paid mobile customers will receive zero-rated standard voice calls made to France from 07:00am AEST Saturday 16th of July until midnight 21st July 2016.
The high volume on the telecommunications network around France may impact calls getting through. You may experience busy tones, recorded voice announcements or the call might go straight to voicemail when calling.
Any customers who wish to discuss their individual circumstances can call our Customer Services team on 133 937
Our thoughts go out to everyone affected by the terrible events in Nice. Our Postpaid customers are able to make free voice calls from Oz to France to check on friends and relatives from 2.00PM today (15 July) until 11.59PM on 17 July, and on Prepaid from 12.01AM on 16 July until 11.59PM on 17 July, AEST.
To help people stay informed and connected with their loved ones, we're making calls to France from Hangouts, Google Voice and Project Fi, free — from anywhere in the world those services are supported.
Additionally, for those in and around Nice, we’ve published a Google Now card with critical updates from French authorities, and we’ll continue to update it as new information becomes available.
Our thoughts are with all of those affected by the terrible events in Nice, France
In response to this, we will reactively give voice only credits to customers that have made calls to France (From today, Friday 15 July 2016 until 11.59pm AEDST, Tuesday 19 July, 2016) and have raised the issue with us
The voice only credits can be given up until 11.59pm (AEDST), Tuesday 19 July, 2016
If you have made calls to France in this time, please contact customer care on 1555 to have these call costs credited back to your account.
Please note this is a deal for free calls to France. Obviously there are a lot of raw feelings but personal attacks on religions and groups of people is not acceptable. Those who can't control their comments are best not making a comment at all.