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OVO Mobile Plan Specially Designed for Kids: $9.95 /30 Days 1GB Data, $200 Calls Unlimited SMS + Free Cyber Security Service

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Hi All,

Wanted to let you know about our new plans that launched today.

We have designed plans specifically for young people getting their first SIM/phone. but of course anyone that wants a budget plan is welcome to grab these plans.

Specifics

New Mobile SIM plans:

OVO Mini
$9.95
1GB Data
$200 worth of calling in Oz
Unlimited text in OZ
Unlimited streaming of content on OVOPlay
30 days

OVO Medium
$14.95
1.5GB Data
$500 worth of calling in Oz
Unlimited text in OZ
Unlimited streaming of content on OVOPlay
30 days

New Data SIM plans:

Mini
$15.95
3GB data
Unlimited streaming of content on OVOPlay
30 days

OVO 365 plan
$99.95
15GB
Unlimited streaming of content on OVOPlay
365 days

all live at https://ovo.com.au

Feedback very welcome
Cheers
Matt @ OVO


FAQ

Q: What network?
A: Optus 4G

Q: Cyber Security Service?
A: More information on Family Zone. Link 1, Link 2.

Q: Call rate?
A: 99c/minute + 40c connection charge

Related Stores

OVO Mobile
OVO Mobile

closed Comments

  • -1

    Free Cyber Security Service

    LOLOLOLOL It is just parental controls.

    • -1

      Free Cyber Security Service

      Fixed.

  • Getting one for my mum. Switching from TPG ;)

    PS. Your welcome email needs some proof reading ;)

    "Once you've activated your SIM card don't forget that your plan gets automatically unless you turn that option off on your OVO Dashboard"

    • +1

      oops - will let the team know

  • Rep, if you were to modify the plans in the near future, by price or inclusions, will the users who signed up to this plan forced to change too or will the plan stay as long as you still have an active account?

    • I really cant commit to the future but in principle we alwyas try to move existing customers to the best plans we have.

  • When you use up your data allocation can you still access Ovo to top up online? Otherwise that would really suck in an emergency.

    • +2

      yes you can

  • Is this prepaid or postpaid?

    • +1

      prepaid see ovo.com.au

      • +1

        Sold. Thanks Matt.

    • Repaid

  • Can i order the sim now but axtivate late January??

    • +1

      yes.

      • thanks. just ordered the sim

  • Hi. Mate.
    Can I bring my number from other carrier?
    When do I put my existing number?
    I worry about losing number..

  • +2

    ordered the ovo medium last night

    • +1

      I was pondering whether it's worth getting the medium for a light user or taking a gamble and getting the small and simply renewing early if necessary. That way as long as you can wait out 20 days each month you'll get the same amount of data for the same price but only 60% of the calls (300 min). Of course you could get stuck on a long call and stuff yourself, but if you have a light month then you'll save $5.

  • +3

    Just a personal suggestion, for my parents they don't use phone a lot, so a basic plan is perfect for them, build a plan with $5~7/month with $100 credit calls & 200MB data, you will become amaysim.

    • +1

      thanks good feedback

  • +1

    Are ovo to ovo calls free?

    • +1

      not at this stage

  • Do you offer further discounts if we pay a year in advance, if not is this something you would consider given we are the OzB crew :)

    • +1

      not yet sorry

    • +2

      not yet sorry but thats a great idea

  • Hi MattCEOatOVO.
    Some great phone plans you have got going on.
    I was wondering if I could buy the Mini plan and purchase extra data per month.
    Is this possible?
    Thanks for the help. Hfx

    • +1

      Yes it is check out addons https://ovo.com.au/pricing

    • +4

      If you purchase the mini plan it would be pointless and more expensive to pay for a data top-up at $5 for 500 MB.

      Apparently Ovo let's you start a new mini plan cycle whenever you want, whereas data top-ups end when the current 30 day cycle ends (anything you don't use goes down the gutter). So just get a new mini plan cycle whenever data runs out to get 1 GB that actually lasts 30 days and get all your call minutes back as well. Plus you'll save 5 cents…

  • GTB

    • +1

      Agreed

    • What is gtb?

  • +1

    Thank you - this is exactly what I have been looking for for my daughter!

    • +1

      so was i, and thats why we created this package :) I reckon almost every family is struggling with the dilemma / phone or no phone for the kids / how to secure their use / don't want it to be too expensive - so now theres an option. I still personally believe that its completely up to the parent to decide when is the right time to give their children phones - its a personal choice - but at least we are able to offer something that helps when the time is right.

      As I said on the radio - "I think we have a duty of care" - if we are going to provide a plan for kids, then we need to help solve the security issue for parents.

      Cheers

  • +1

    Been an OVO customer for a 3 months now, loving the service and recommend to everyone, but can never get a straight answer through the live chat on the website about when an app will be available to see data usage. It's something that i believe would keep me with OVO for years to come.

    • No wonder, I've been searching high and low for their app to show usage. No joy!

  • hi OP,

    it's a very long thread & i'm sorry if this has been asked & answered but is the data counted in kilobytes or megabytes?

    • 1kb they said

      • thx notevasive.

  • OT: Any chance you'll be bringing back your old data pricing to match Jeenee's 50gb for $59? ($54 for first 3 months)

    • +1

      cooking up something :) watch this space

  • Does it cut off at $200 precisely?

    What happens if in the final call someone makes an hourly long call? That would mean an extra ~$60 bill.

    • One of the advantages of this plan is that it is prepaid. So no bill shock. Or so they say.

      It sucks if you were put on hold until the last minute though.

    • +2

      itll cut the call off

      • Cool. Thanks.

  • If I buy a new SIM, then wish to transfer my number while I'm already halfway through the month with my current service, is it advisable to activate the new SIM ASAP or wait till my current one is about to finish off then activate?

    • The port happens when you activate the SIM. I'm planning on porting over my number by activating a few days before the end of the month.

    • Depends on your current service and remaining credit.

      If you're with Vaya where you don't get a prorata refund they told me to wait until the last 2 to 4 work days before the end of the month.

  • +1

    Our website is undergoing maintenance

    Sorry but we're working on this part of our website at the moment so it's not available just at the moment. Please try again later.

  • +2

    Ordered.

  • What if u didnt use any of the inclusions on day 15 and you recharge $10, do u then get $400 call allowance, 2GB data and 45 days service expiry?

    • no no roll over

    • For 10 buckeroonies you can't really expect that…

  • What size sim card is it? Saw no option, but ordered anyway.

  • +1

    Order a SIM card but After activating it there are no either data or call allowance included. Should I recharge it just after activation?

    • +1

      same for me. It seems they have a technical problem now. I was already charged a few days ago and the SIM arrives
      today.

    • +1

      I have the same issue.

    • +1

      I've got an email from them after an online chatting,

      Leah (OVO)
      Dec 20, 17:37 AEDT

      Hi Bx68,

      Apologies for the delay in your initial recharge being applied. We are currently having some issues communicating with Optus systems which has caused some delays. This is now resolved and your credit has been applied.

      Once again, apologies for any inconvenience caused.

      Kind regards,

      Leah @ OVO

      • +1

        Not for me.

        • Not for me either. Had to call them up today to fix it!

        • @Ivan Krazy: man it's so frustrating.

      • In my instance, the porting worked the same day, just the credit hasn't been applied. I may be wrong but easy to blame Optus rather than owning up to the issue perhaps?

        I wished I wasn't ported so at least I could use my old SIM whilst OVO got their act together.

  • +2

    So I received my sim card and activated it last night (was easy) but when I tried to text or call, it just said I needed to recharge and the OVO account mentioned that I did not have any balance left ! Call center was closed by then and I called this morning and after a 15-20 minute wait decided to use the chat. The chat message says "Sorry about the wait. All our staff are busy at the moment…..". The chat window closed automatically after few minutes and I opened a second chat and I'm still waiting ! Not sure if this is part of the $9.95 package :)

    • +1

      Same problem here. Have been without voice, data or sms for the last three to five days(excluding the number of days it took to port the number). Minimum wait time of 20 minutes on the support chat and sometimes it closes off on it own. Got an email indicating that my data allowance had exceeded the quota so I post on FB indicating that this was nothing but bovine excrement since I didn't even have data access. Plus I have heaps of data on my other sim(dual sim phone). So FB post gets deleted because I was profane. The irony was they wanted me to like them on that FB reply. Must be an internal OVO joke or something. They seemed more focused on getting FB likes rather then fixing customers issues. And yes the porting took longer then norm because the porting system system broke. Well I guess you get what you pay for.

      • +1

        "Got an email indicating that my data allowance had exceeded"
        WTF!
        Did they also tell you that you've used up all your unlimited SMSs?
        FFS! What a pathetic and lame attempt to shift the blame. I wouldn't be so sure about their usage meters and accounting practices with that kinda approach.
        I'll be honest - I'm not getting a good vibe here.

  • +1

    Well, this is an amazing start. Social media is blocked at work (including OVO chat) and I have no mobile data, so I can only submit a ticket via email which can take up to 24 hours for a response..

  • +1

    I still do not have any data or call credit on the SIM. I sent an offline message yesterday and had a chat session this morning…

    • Just to update, got the SIM sorted. Received an email from Leah advising there is an issue/delay with new SIM activations.

      • +1

        Perhaps all affected customers should be informed of this if true rather than us going through the onerous ritual of successfully making some contact with them?

        Perhaps MattOVO could bless us with his presence and address all these concerns raised thus far?

        • Hi there - sorry Im not here on the support side - we manage all out support on ovo.com.au.

          Yes we had a very challenging issue with out network providers configuration on the network that meant when a SIM was activated it didn't have the credit balance applied. This then triggered the no balance notification.

          48 hours later we had a fix provided, but its mucked around a bunch of customers over that period that activated.

          To those impacted Im really sorry for the inconvenience and confusion.

          We have since fixed these on a case by case basis.

          Rgds Matt @ OVO

  • Are there any charges for switching between mobile sim plans? Also, are there any port out fees charged by Ovo in case we need to port to another Telco in the future?

    • No

  • Sent an email ticket last night. No progress thus far.

    Tried online chats. No go.

    Chat starts off "Chat started" followed with "Please wait for an agent. There are 3 visitor(s) waiting to be served." followed with "Customer Service:
    Sorry about the wait. All our staff are busy at the moment, we'll be with you as soon as possible!"

    From hereon you just wait until you are dropped out and email summary is sent.

    Tried another chat and guess what -
    "Chat started" followed with "Please wait for an agent. There are 3 visitor(s) waiting to be served." followed with "Customer Service:
    Sorry about the wait. All our staff are busy at the moment, we'll be with you as soon as possible!"

    Long wait again but this time finally I get a "Hi there how can I help you?" so I let 'em know how they can in details by crediting an account that has no credit after three days of porting. No response for 12 minutes before I'm dropped out in the following fashion:
    "(09:07:13 AM) @ME: Anyone there?????
    (09:07:16 AM) *** OVO Support left the chat ***"
    Note: their server times are 23 hours behind.

    Now Online Chat is no longer available so I've sent yet another email.

    KO. OVO wins.

    • +1

      I guess I should've just stuck it out with Yomojo, really considering swapping back at this rate.

      • +1

        Well I'm still hopeful that Matt will make a grand return informing us that it's all been one huge misunderstanding, and apologise for all the issues and inconvenience caused. TIO referrals can't be good for a business with high aspirations.

  • +1

    seems only one person here got the service. not me

  • +2

    The help desk guys are pretty bad and impatient and a bit rude. No offence. Been talking to one via online chat. No data, no calls. Activated 2 days ago. Now Liveconnected has been disconnected and I can't use OVO. What do i do..

    • +1

      just port back to Live connected and may be up and running by Saturday morning?

  • +2

    Jeeeeeberzzz …. Same problem as everyone else — what have I got myself into here ??? 2 services and already been charged - no credit , no data .. nothing . I was assured by online chat yesterday afternoon that it would all be sorted out after a pointless chat that took forever for a response . On hold again now for god knows how long. This isn't worth the trouble — time to switch back !!!!!!!

  • +4

    i am neging all ovo deals for sheer incompetence and lies

  • +2

    Im on the 12gb deal, and told them to change me to the 8gb plan… as i was due to roll over today, and wanted to go smaller and save $10…

    they assured me they would change me yesterday to the 8gb plan, well that didnt happen, instead i get charged the $44.95 and the $34.95! wtf! idiots!

  • +2

    Looks like Matt the CEO has also dissapeared.. Smells bad.. Really bad. And I trusted these guys with my credit card details ??

    • Still here - but we manage all support on ovo.com.au - please email us, chat to us or call us in 135686

  • +3

    I ported my number to OVO
    Activate and wait for finalist for more that 36 hour wait
    still waiting … why take it so long… …

  • +2

    24 hours, still no reply to my email, still no mobile data, no call credit and no "unlimited" sms. Have a kogan SIM incoming, hopefully my phone number is still usable…

  • +2

    They are only a year in this Mobile business as per ABR website. Watch your credit card statement guys.

  • The deal is too good to be true

    • Errr… Kogan's is not much different….

  • +2

    Same issues here. Can't call anyone, can't use internet, received an email saying that I have used up all my data!
    Waited half an hour in online chat and there was no response.

    • +1

      Got another email from them today with apologies, they assure that these problems are isolated to activation only and will not happen again.
      My phone is working now, so all good.

      • Hi there

        Yes we had a very challenging issue with out network providers configuration on the network that meant when a SIM was activated it didnt have the credit balance applied. This then triggered the no balance notification.

        48 hours later we had a fix provided, but its mucked around a bunch of customers over that period that activated.

        To those impacted Im really sorry for the inconvenience and confusion.

        We have since fixed these on a case by case basis.

        Rgds
        Matt

  • I got the same email and spoke to them via the on-line chat. Seems to be an issue with the two lower plans that it has to be loaded manually.

  • +2

    On day 4, I'm now good finally after emails of apology from Leah and Matt. My plan start date better be from today…

  • +2

    avoid this company. not the bucks but the number held and cannot be used
    what a terrible experience!

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