This was posted 7 years 4 months 6 days ago, and might be an out-dated deal.

Related
  • expired

OVO Mobile Plan Specially Designed for Kids: $9.95 /30 Days 1GB Data, $200 Calls Unlimited SMS + Free Cyber Security Service

3097
OVO Mobile Plan Specially Designed for Kids: $9.95 /30 Days 1GB Data, $200 Calls Unlimited SMS + Free Cyber Security Service
Go to Deal
Cashback
Associatedlandog on 14/12/2016 - 09:45 ovo.com.au (6320 clicks)
Last edited 15/12/2016 - 07:40 by 3 other users

Hi All,

Wanted to let you know about our new plans that launched today.

We have designed plans specifically for young people getting their first SIM/phone. but of course anyone that wants a budget plan is welcome to grab these plans.

Specifics

New Mobile SIM plans:

OVO Mini
$9.95
1GB Data
$200 worth of calling in Oz
Unlimited text in OZ
Unlimited streaming of content on OVOPlay
30 days

OVO Medium
$14.95
1.5GB Data
$500 worth of calling in Oz
Unlimited text in OZ
Unlimited streaming of content on OVOPlay
30 days

New Data SIM plans:

Mini
$15.95
3GB data
Unlimited streaming of content on OVOPlay
30 days

OVO 365 plan
$99.95
15GB
Unlimited streaming of content on OVOPlay
365 days

all live at https://ovo.com.au

Feedback very welcome
Cheers
Matt @ OVO

FAQ

Q: What network?
A: Optus 4G

Q: Cyber Security Service?
A: More information on Family Zone. Link 1, Link 2.

Q: Call rate?
A: 99c/minute + 40c connection charge

Mobile Mobile Broadband Plan Optus Prepaid Mobile Plan

Related Stores

OVO Mobile
OVO Mobile

closed Comments

  • tanastra on 23/12/2016 - 10:24
    +3

    I would vote for negative to OVO company, as I'm still on phone for the past 20 minutes on the phone and 10 minutes on the CHAT online ( after being asked by the robot lady to better go for online CHAT help) , just trying to ask for help after they DRAINED OUT my data plan on the $15 plan with 1.5 gb data plan on the first day of activation, ALTHOUGH the SIM CARD is not even plug in or used in the Phone YET!! its a 1st time disaster with OVO after Moving from VAYA which I have any issue ever apart from saving myself some dollars from the $18 account I Was with VAYA. BIG TIME REGRET

    FURHER: just got a respond from a chat person that 'due to network outages', my data plan of 1.5 GB is GONE within 4 hours of activation?? !!! What is going on OVO? network outages because of OZBARGAIN?

    Another issue just come up, the person on the CHAT line has disappeared and nobody answered my phone on 135 686 for the past 28 minutes.

    FINALLY, after 30 minutes on the phone, while PHIL on ONline CHAT still DISSAPEARED , I got an answer from MATT, and I told him about everything what happened and my disappointments, I got a same answer of NETWORK OUTAGES, so WATCH OUT GUYS you might be affected too, and a promise from MATT that he is sending a request to TECH TEAM to fix the issue and a text message will be sent as soon as problem is fixed !!.

    • Tiredman on 23/12/2016 - 12:01
      +2

      Tech team? That was what they told me too. Until now, nothing. Just an excuse to kick the can further down the street.

    • Associatedlandog @ OVO Mobile on 29/12/2016 - 19:34

      Hi tanastra - did we sort this out for you?

      Im sorry Im not here on the support side - we manage all out support on ovo.com.au.

      Yes we had a very challenging issue with out network providers configuration on the network that meant when a SIM was activated it didnt have the credit balance applied. This then triggered the no balance notification.

      48 hours later we had a fix provided, but its mucked around a bunch of customers over that period that activated.

      To those impacted Im really sorry for the inconvenience and confusion.

      We have since fixed these on a case by case basis.
      Rgds
      Matt

  • tanastra on 23/12/2016 - 10:28
    +1

    HI GUYS, just remember to use THE CHARGEBACK Facility on your CREDIT CARD TO CANCEL THE PLANS and COMPLAIN TO TIO at same Time to SAVE your Trouble in the FUTURE. and BETTER still, PORTED to other TELCOS that are safe !!

  • tanastra on 23/12/2016 - 10:36

    also, I just found out about this price beat guarantee form VAYA, and I will try them if they can port my number and price beat the prices from OVO!! here is the link:

    https://www.vaya.net.au/?option=Vaya%20Price%20Beat%20Guaran…

    SORRY guys, not so good news, VAYA can not match or price beat the medium $15 plan because OVO call credit is only $500 compared to $18 vaya which gives you $650. The only good news is VAYA answered my call within 5 minutes as usual.

  • bazzazz on 23/12/2016 - 10:45

    Spoke to Phil online today and explained my concern, He assured me that it would all be sorted out by close of business today. Just checked my account and its all fixed as promised. hopefully no more issues .

  • sam-1966 on 23/12/2016 - 10:55

    Got the data restored, but now the phone is asking for a SIM network unlock PIN - never had that before. On-line Phil has had to send an email about it. Wondering how long this is going to take!

  • freestyle1097 on 23/12/2016 - 13:34
    +1

    wait for 3 day
    live chat : im hopeful to have it fixed within the next 24 hours
    ….
    WTF not phone for x'mas

    MattCEOatOVO < give me god dam answer …..

  • Tiredman on 24/12/2016 - 13:35
    +1

    Still waiting. Useless. Been lied to 3 times now about the ETA by Phil. Now everyone's one holidays and I still don't have a working number.

    Any luck guys?

    • sam-1966 on 24/12/2016 - 15:44

      On-line messaging is working today! Finally got my issue sorted.

      • Associatedlandog @ OVO Mobile on 29/12/2016 - 19:35
        +1

        good to know - sorry for the inconvenience

    • tiding on 24/12/2016 - 18:21

      yes, got it

  • sam-1966 on 24/12/2016 - 15:46

    Okay - finally got my issue sorted. Phone was still locked with Telstra. Bit annoyed to only find that out this afternoon as Phil didn't know what it meant and was meant to get back to me.

    Anyway, Shamine has sorted it as the on-line messaging people are working today.

    Usually apologies about how crazy busy they've been etc and Optus having outages.

    • Associatedlandog @ OVO Mobile on 29/12/2016 - 19:35
      +1

      good to know. thanks for your patience

  • peterpeterpumpkin on 24/12/2016 - 22:40
    +1

    I was worried this might happen at the end of the month when we all switch. Didn't look like I had to wait…

    Almost considered asking for a refund. I assume since the SIM is free we can get a refund without a charge back? Matt?

    • Associatedlandog @ OVO Mobile on 29/12/2016 - 19:36

      please do email us on [email protected] - we understand and if you didnt use the service / credit we of course will look into refunding you.

  • spiegro on 25/12/2016 - 18:22

    Hey there. I ordered 3 Ovo SIM cards, can I register three devices in the Family Zone Plan?

    • Associatedlandog @ OVO Mobile on 29/12/2016 - 19:36

      Yes

      • sam-1966 on 29/12/2016 - 19:48

        I've looked on the website but couldn't find it - what is the family zone plan?

        • Associatedlandog @ OVO Mobile on 30/12/2016 - 06:49

          it allows you to get a free subscription to familyzone.com

  • spy on 27/12/2016 - 23:44

    My second was ported within a couple of hours yesterday. Impressive - my faith is somewhat restored.

    • Associatedlandog @ OVO Mobile on 29/12/2016 - 19:37

      Yeah really sorry - it was a nightmare 48 hours for us and our new customers like you. we are really sorry - but glad you have held on.

      With thanks
      Matt

  • spy on 28/12/2016 - 23:20

    How do I switch off voicemail - I don't want it….

    • spy on 29/12/2016 - 20:30
      +1

      So ##002# it is then.

  • peterpeterpumpkin on 29/12/2016 - 12:06

    My mate tried activating early this morning…still waiting. If you want to port over from a post-paid plan you better get to it now if it's not too late already…

    It's a manual process that involves a lot of thumb twiddling.

    • peterpeterpumpkin on 29/12/2016 - 20:13

      Still not ready!

      Apparently there's a huge backlog. If the clock ticks to 2017 before activation there will be a lot of unhappy customers.

    • spy on 29/12/2016 - 20:31
      +1

      My post paid got ported in less than 3 hours on a public holiday…

      • peterpeterpumpkin on 29/12/2016 - 21:58

        Goes to show it's better to ignore Ovo's own advice (https://www.ovo.com.au/activate): "Bringing your existing number across to OVO may be a bit slower over the Christmas break. Between Saturday 24th Dec - Wednesday 28th December and Saturday 31st Dec - Tuesday 3rd January we recommend waiting to submit your activation request until after those dates."

        Perhaps they didn't predict a tonne of people would switch over at the end of the month. Or knowingly ill-prepared.

        • spy on 30/12/2016 - 00:00
          +1

          Or they were managing expectations

      • Associatedlandog @ OVO Mobile on 30/12/2016 - 06:51

        great to hear. The isolated porting issue over the 48 hours we had the network configuration issue was a big pain for us and more importantly our customers – we were all very frustrated to say the least.

        Compounding the issue the Optus porting team were not processing ports on certain days over the xmas /NY period.

        Your experience is the norm. Activations / ports under 3 hours, often 15 minutes.

        For everyones interest there are a range of circumstances which can impact port times, and so we always need to look at the individual customers circumstances to resolve the outliers, these include:

        • Optus to Optus MVNO / Optus MVNO to Optus MVNO ports – theres a manual step with Optus and this means that the service levels depend on what ports they process when. Usually they are within 24 hours but again something we often have to chase

        • Post paid to prepaid port – we need the account number as well as other key information such as DOB and number – sometimes folks dont know if they are on postpaid and they miss this, when this happens everything needs to be manually restarted

        • DOB wrong – often the account with the previous carrier is in one name / DOB, and the account with OVO is set up with another name /DOB. Often the previous account was in the hubbies/partners name and when set up with OVO its with the other partners name. The correct resolution is to either change the account holder details with the previous carrier, or change the account details with us and restart the port.

        Anyway our team obviously understand the importance of sorting out these porting issues and we jump on these as soon as we can to help people resolve whatever the cause.

        Rgds
        Matt

        • peterpeterpumpkin on 30/12/2016 - 09:43

          So it's everyone's fault except Ovo's? I was informed the provisioning team was overworked.

          If your company starts playing mind games with your clients like Vaya/Live Connected once did your reputation here will be destroyed.

          Kind regards,

          p

  • peterpeterpumpkin on 30/12/2016 - 10:47
    +2

    WARNING:

    DO NOT PORT OVER TO OVO TODAY!!

    My friend was told by a "Bianca" that they're not doing ports on New Years Eve and the current delays are more than 24 hours for yesterday's customers due to lack of staff. You do the math…

  • A4classic on 30/12/2016 - 15:09

    Thanks OP,

    We ordered it on Monday and still not arriving this Friday afternoon.
    Does a good price (?) mean that we should expect less customer service? (No note or notice for any delay expected when ordering)
    Do they totally shut down this time of year?
    If that when do we expect to receive?
    Beginning to regret after reading the experiences of other ozbargainers.

    • sam-1966 on 30/12/2016 - 15:11
      +1

      Without defending OVO, don't forget Monday and Tuesday were public holidays, and Australia Post staff also got Wednesday off.

    • Associatedlandog @ OVO Mobile on 30/12/2016 - 15:13
      +1

      Hi there. 3-5 business days are our commitments. Public holiday would obviously extend that period accordingly. Of course AUS Post do tend to sometimes run a little late over Xmas /NY.

      Rgds

      • Hornpub on 13/03/2017 - 21:13

        Hello Matt.

        Just quick simple question, my contract is about to end in May, when should i start sign up with OVO if i want to keep existing number.

  • fritzsticker on 04/01/2017 - 17:24
    +1

    I activated my sim last night around 3am.. Woke up around 12pm midday and my ovo sim is ready to go.

  • tumsum on 04/01/2017 - 20:01

    Also activated and ported within 24hrs today, no issues. many thanks

  • poppii on 05/01/2017 - 16:39

    Almost signed up with the OVO mini plan until I read the horrendous experience shared here. Any problems with OVO post new year sign up? activation, porting, reception, data usage, network help all good now?

    • tiding on 09/01/2017 - 13:50

      be aware that you can only top up rather than recharge until a cycle expires. not as flexible as it seems.

      • peterpeterpumpkin on 15/04/2017 - 13:02

        It wasn't explained very clearly but I thought the deal was that if you hit maximum calls for the month the only way to continue making calls is to start a new monthly cycle from scratch (throwing away remaining data)?

  • Idiocracy is here on 08/01/2017 - 18:13

    How do i know this company will keep my kids safe on the Internet and protect them?

    I don't expect this company to wrap my kids in cotton wool or anything but I'd at least like some security.

  • whateverworks4u on 09/01/2017 - 12:58

    Allready using OVO multiple sims with mobile, ipad etc which are awesome. Just bought the 9.95 one for my daughter. If I place it in a phone I buy that says optus brand would that be ok as same network etc. just thought of getting a cheap phone she can use it in but wanted to know if that would work for example in this kind……OPTUS ALCATEL PIXI 3.5, or OPTUS 4G ZTE ZIP?

    Please respond asap,
    Thankyou.

  • letmecry on 12/01/2017 - 21:47

    It's terrible. They cut me off from amaysim but there sim card is still not working.
    It's been like that the whole day, no reply on their help support.

    • tirconaill on 18/01/2017 - 20:16

      sent my activation request on 8/1, been cutoff from optus and getting a "number is disconnected" message, have spoken to OVO 3 times already this week and still waiting on my number to be ported across successfully on 18/1, been told 24 hour delay 3 times now

  • jes on 24/01/2017 - 21:47

    hi op, can you please clarify calls to voicemail, calls to 13 / 1300 and 1800
    numbers, are the free and included in all the plans?

  • jes on 07/02/2017 - 10:40

    Hi is anyone there? My last comment not replied.

  • guster33 on 08/02/2017 - 12:06

    does anyone know whether their billing system distinguishes between and therefore charges lesser than 99c + 40c for calls less than a minute? I ask because I make several such calls and do pretty much nothing else with my phone and am deciding on which plan.

  • Ughhh on 09/02/2017 - 10:33

    Did anyone buy 2+ sims and port two different numbers/accounts to 1 OVO account? It just occurred to me that in the porting application form, it didn't ask for name or DOB, only phone number, address and account number.

  • zerocost on 03/03/2017 - 15:48
    +2

    Hi guys stay away from this company at present. 11 days I have lost my phone number to they which they can't connect the services. It's so inconvenient for my son and for us without mobile for so long.

    • peterpeterpumpkin on 15/04/2017 - 12:58

      What happened in the end?

      • zerocost on 17/04/2017 - 11:04

        Finally I moved to Kogan and got my mobile number back from ovo after one month. Lost $9.95 for first month prepaid amount, which ovo never returned.

        • peterpeterpumpkin on 17/04/2017 - 12:20

          Daymn. It's good you got your number back at least.

          I really like the idea of a pre-paid plan being an intermittent traveller but Ovo's 60 day limit before account inactivation is kind of limited anyway (though naturally I prefer to throw away $10/month when abroad than my current $18/month with Vaya). It's also perfect in that it uses Optus and has a "useable" plan for light use :(

  • man au on 05/03/2017 - 15:25
    +1

    Such a pathetic company been without internet connection and i cant make any calls for 15 days, every signal time that I have called them they keep making excuses,Optus outage, there is problem with your phone you need to reset factory settings,etc.

  • BarryTheUnbrave on 08/03/2017 - 13:10
    +2

    I have to say I'm disappointed with the experience so far. I activated the SIM on 26th Feb, with a request to port the number from Optus. It's now 8th March and the service has still not been activated. I keep getting told that there was a network issue at Optus which has resulted in a backlog of activation requests.
    I'm also told the port cannot be cancelled, and my current recharge on the Optus side has expired. I'm in a position of having no service or having to recharge my Optus account. While it's only $9.95, we're talking about, the whole experience has been quite frustrating.

    • peterpeterpumpkin on 15/04/2017 - 12:57

      Damn. I've been waiting since New Years for them to up their game but it seems they still might be chronic liars or incompetent. When this promotion launched last year they lied to a lot of people at first and said there were "errors" and stuff like "your issue would be escalated to the provisioning team". Of course they later confessed they were just experiencing a backlog.

  • tanastra on 17/03/2017 - 09:36

    I had the SIM cards since the date of promotion started and I haven't been using it just in case there are still issues with this company and I guess my gut feeling was right. UNBELIEVABLE. I will port it out and STAY SWAY from this company and stick with VAYA .

  • malouphix on 17/03/2017 - 10:39

    No response from "MattCEOatOVO" to these issues. He would have known people are replying to his post - last online 29-1-2017.

    Poor form "MattCEOatOVO", poor form. Stand behind your product and service, or no one will.

    Just remember this is on the Internet forever now. When someone Googles OVO Mobile or MattCEOatOVO or OVO problems or Matt Jones OVO Founder or even OVO blames Optus for issues they'll find this and Whirlpool posts.

  • Nugs on 15/04/2017 - 13:29

    we've been lucky/happy.

    two services added.

    one new, one port from optus. both smooth and timely.

Login or Join to leave a comment
Login Join