Is it just me or have Austpost been very slow with their parcel delivery lately? I have been waiting on multiple parcels and they are all "in transit". One of them arrived from San Francisco quicker than it is now taking it to come from Sydney to Melbourne.
The rest are also from Sydney.
Happening to us right now. Online purchase, Sydney to Wollongong:
9:01pm Tue 2 May Chullora NSW
11:39am The 4 May Underwood QLD
Stay tuned!
If AusPost wasn't charging so much for shipping, One'd order from an AU based seller and get the item quickly. I believe most would pay $3 more to get the item in 3 days as opposed to three weeks.
More often that not, I'm deterred by $10 shipping cost with AU sellers.
Having said that, this time I am waiting on 4 parcels , all except one are from AU sellers.
$10 extra for 'local' is basically what a small parcel costs to ship these days. Auspost isn't cheap, nor is ebay/paypal who take 13% of postage fees too, you can get your 10% back on just the postage if you buy postage via ebay though.
the last 3 items i've purchased from china, 2 have been lost
Out of the last 5, I don't think I got any. That's what you get when you deal with the sponsored sellers here though..
Yes, over the last couple of weeks, they've repeatedly stated a parcel is due to be delivered tomorrow only to then get a message to say it been delayed, over and over. It's been stuck in the black hole at Sunshine sorting office, just 20 mins from my house, for over a week.
Eventually they'll bring in a new service, which you pay more for, but delivers the same ad the old service, which itself was terrible.
Maybe they had to lay-off some staff to pay for the ceo's Easter bonus.
I hope when Amazon comes to Australia, they don't use Auspost otherwise their business will fail!
Delivery is now usually faster from the USA than within Australia.
Australia Post have changed their delivery speeds and have now introduced extra services to charge more for the delivery speeds they used to have.
Ever since they bought startrack they are concentrating more in the private parcel business than in the old austpost.
They also cut a bucket load of workers from the delivery centres to save money as well as cutting on the amount of posties on bikes and getting more walking posties. Most are also part timers, so the person that sorts is not the one that delivers as it used to be. Top that off with later starting times to avoid penalties and you have a service that goes from bad to worse.
So a lot of money saving measures plus increased charges means that the CEOs can keep getting their multi million bonuses at the expense of the service.
Yes!!!
My parcel has not arrived from Sydney to Brisbane just used the tracking and its in Western Australia
It was crap! I ordered two items from the same seller on the 2nd, est arrival was 5th-11th April, from Sydney to Melbourne, one arrived fine and I only got the other one TODAY!!! (1st May) Managed to go on holiday and come back before my scuba mask case arrived! At least I got to use my hand harness…
I am bracing to wait a month then.
It's called "Charge 'em more for less". You might be familiar with this: NBN?
I won't be getting NBN any sooner than I have to.
I am still waiting for a letter to arrive since 21 April and it is within metro Melbourne! I should have just picked up the letter by train on the weekend.
Use Airtasker to pickup important mail within Melbourne.
There is a comment below about a grad flying from Gold Coast to Sydney on a mail delivery run.
That said, hindsight is 20/20, we always think Auspost will not screw with my parcel just as I believe in a plane crash, I might manage to be the only survivor.
Online delivery from overseas would be again longer when you add AP-esque customs checking starting from 1st July. Groan!
Aupost might be slow but couriers please is worse
I think it's deliberately engineered. Tracking shows my parcels sitting in Chullora for 2 or 3 days. Takes a week to get stuff sent from Sydney and I'm only 4 hours up the road. I think they want you to pay more for "Priority" (their old normal).
My recent parcel, Victoria (SUNSHINE WEST) -> Queensland (DOOLANDELLA)
Posted 20th April Arrived in destination 27th April, I'd say not the quickest but it was standard post.. =)
I shipped a software dongle from Gold Coast to Sydney using express postage (posted on a Thursday 2 weeks ago), it took a week exactly to get to the Sydney office, to be fair one day was a public holiday. But even still, it was express post and it was holding up Sydney staff from working. Australia Post is a joke.
I once spoke to a grad on a plane to Sydney (about 2 years ago). He was being paid by the company he worked for to deliver a tender submission in person because they couldn't trust a courier to do it. His job for the day was simply to pick up the submission, fly to Sydney, drop it off and fly home again.
So….
AusPost is creating jobs?
/s
Not like $10-$15 bucks would matter, but whenever you send an express post item and it's within the guaranteed network of post codes and they fail, you can ask them to reimburse you for the full postage.
I don't see the problem here, never had any issues, parcels are always delivered when the tracking says it's due
I have had 2 of my parcels lost after being moved from parcel locker to post office. I called customer service and they have opened up investigation.
Never happened before.
I've had 3 e-parcels ordered in April NSW -> VIC and all arrived within 2-3 business days.
:( where are mine,,, I was hoping one of four will turn up today,,, nothing.
Maybe we can blame increased web shopping for the slower delivery times who knows? All I can say is that I've never had a great time with Auspost. I'm always forced to pay for insurance because delivery is so unreliable yet alone slow or inefficient.
I'm a reviewer, so it's a major issue if the parcels "go missing", and a lot of the stuff is really expensive, like several thousand dollars, so it's costing me an arm and a leg shipping loaners back to the manufacturer. I'm at university, working and freelance writing for multiple websites, I don't have time to deal with these logistics yet once a shipment worth over $800 tracked upon sending, went missing, and was tampered with upon delivery with the bag slashed, contents removed and taped back up. At least Auspost was gracious enough to reimburse me $50…
I hate to hate, but it's happened multiple times and Auspost support may as well be robots, they have less grasp of human interaction than Aliexpress support and they don't even speak my language.
That sucks! Amazon should think twice about who they go with for deliveries when they arrive here next year.
Last Monday 24 April, I posted a parcel from Melbourne to Queensland. The parcel has been on an adventure as per the tracking notes pasted below from the Track MyPost website.
It started off well from my home post office in North Balwyn VIC, and then it has travelled back and forth between Sunshine West VIC and Chullora NSW. As of Friday 28 April the parcel is still in Chullora NSW.
Processed through Australia Post facility time and date, 11:32pm Fri 28 Apr location, CHULLORA NSW
Processed through Australia Post facility time and date, 11:08pm Fri 28 Apr location, CHULLORA NSW
Processed through Australia Post facility time and date, 07:41pm Thu 27 Apr location, SUNSHINE WEST VIC
Processed through Australia Post facility time and date, 02:34pm Wed 26 Apr location, CHULLORA NSW
Processed through Australia Post facility time and date, 12:07pm Tue 25 Apr location, SUNSHINE WEST VIC
Received by Australia Post time and date, 03:02pm Mon 24 Apr location, BALWYN NORTH VIC
It's like IT servicedesk trying to send case to server team and they keep bouncing it back. After couple of bouncebacks, the server team just sits on the case without any action and let it rot.
What are you complaining about?
It actually looks quite efficient to me! (Just like the way our taxes are spent!)
yes cause going VIC -> NSW -> VIC -> NSW and then guessing if you're lucky -> QLD is just a great use of money ;)
Well.. they can't just let their staff sit there and do nothing!
(I was being sarcastic in my original comment! haha)
@bobbified: True… no point in running those trucks up and down the road empty! So just grab any random package and fill the truck up and send it on its way!
BTW I've had this same issue before a few times, last time a package went VIC->NSW->VIC->SA
I question the VIC/NSW sorting centers, as I've seen them bounce packages between themselves!
I've also had the same issue with Express Post packages bouncing between Chullora and Sunshine West.
Annoys me because I end up having to look carefully at the tracking history to see whether there's actually been an update.
And then admittedly, I'm then too lazy to go claim a free "Express"post bag because the line at the Post Office is huge at lunch time and after work! They must know that too!
@bobbified: Thats what auspost wants….. makes it too hard for you to claim, so you don't. They save lots of money!
They have automatic records of missing the delivery claims via tracking data, so could automagically send out an express post bag on missed targets! But nope!
I've got an express post parcel coming from NSW. Sent last night (so lets say today as it was after hours it was lodged), ETA is Friday by the tracking data o.O
So much for overnight Syd->Mel
That reminds me of ping pong.
could be some shorted wrongly
At least Chullora is the last stop before it heads to QLD (well it should be).
I've seen this type of comments on Ozb before but I never understood what you guys are talking about. I have never had any issue with Australia post. In fact their tracking sends out timely updates without even asking for it. By sms AND email. I hope I don't come across these issues but I can't believe the magnitude of people saying they suck.
Clearly you don't buy a lot of stuff online :)
Oh really? It's clear to you? Wow! You know about my life more than me. I just checked. I've shopped online 21 times in the past 2 months. I remember auspost delivering at least 10 of those shipments. I also send stuff by auspost. Never had any issue.
…I never understood what you guys are talking about.
We're talking about unusual delays in delivery for items posted in April.
Glad to be of help.
Good bye.
I'm happy for you. I share similar experience - good most of the time except I get to pickup everything from nearest post office.
This time however, I'm not receiving anything. And apparently their service during April has been worse.
Someone replied that there is something up with Sydney distribution centre.
So just because you've personally never experienced particular issues you can't understand what people are talking about. Are you saying people don't explain clearly enough or you don't believe them because it's not happened to you?
I see people complaining. Show me a post saying "wow I had a wonderful experience with auspost" and other people adding "me too". It doesn't happen. People love complaining. So just because people are not writing about their good experiences you are going to assume majority are having bad experiences?
For you, is it normal that people regularly write about good experiences? They don't. I did about mine. If more people did you would see there are probably more having a good experience than those having a bad experience. You are guilty of making assumptions yourself.
Read this review
https://goo.gl/maps/Rdjsf3Xkaiu
The guy is giving 1 star because the manager asked him to buy tape. Does this have anything to do with delayed delivery? The guy didn't come prepared he wants to be spoon fed free tape and everything. And he has 2 thumbs up.
People love complaining more than they do appreciating. Reality of Internet reviews.
I would feel permanently confused by life if I walked around thinking that my single experience defined the total of everyone elses ;)
I think you already are.
Perhaps :D
I live in the country like 1hr away from city it takes 4 days for a letter to my mailbox.
Then when the PO gets it at my home town it goes into my PO Box but if it has my residential address on it, it get sent back and the staff know damn well who I am, but no it gets returned to sender because the contractor will not deliver it to my Res address why, because I donot have a RSD box installed at my gate. Pathetic excuse and why do I not have a RSD box well I don't like vehicle made tracks in front of my house just because they donot want to get out of their van to put the mail in the box, hence the reason for the PO Box and the escalating prices all because there IS RSD in my area. So now I have enabled their app so that I can be notified of mail in the box and that mail has been returned to sender for wrong address, absolutely petty in my book. When I order something online that only takes Res addresses I get it del by courier to my Res address. (Star Trak funny enough owned by Aust Post) Aust Post just as bad as Telstra.
One would think that it would be easier to get a RSD for the 'odd' piece of mail that comes to you, rather than having it returned to sender.
I mean, you don't like tracks in front of your house. Cool. But if you don't use your res address, then you'll never have anything delivered, so no tracks.
BUT on the odd chance you do, you're all set!
Oh and for those following along at home. RSD = Roadside Delivery
I've been waiting 8 business days for something to come from Syd to Mel. Its coming with Couriers Please. Been in Mel for 3 business days.
Spent the better half of the day contacting Australia Post and Singapore Post trying to find out the status of my Xiaomi phone to no avail, which I ordered on the 21st of March. The international tracking reported the package arriving within Australia on the 19th of April and has been "Waiting for clearance through customs" for the past week and a half.
Has anyone else experienced similar?
So yes, April did feel very delayed compared to many previous orders from Aliexpress.
Ordered a pair of shoes from UK. It was delayed in customs for a week and I paid for Express shipping. Apparently because the description had "Elephant" in part of it it got delayed to be tested..
Tested to see if they were real elephant hide?
But I ordered a Xiaomi not an Elephone…
I probably deserve to wait longer for that
I ordered three products from a shop in Queensland. Somehow they all arrived at different times via different routes despite all being posted at the same time. One went through Brisbane, one went through Melbourne one went through Sydney. I kept thinking, why would they not just direct flight it to Adelaide?
Strangely enough its been quicker than ever lately for me. Had ordered a graphics card on the Saturday a week ago and had it turn up on the Wednesday (Tuesday was Anzac day) so cant complain there. Also had ordered two items from shopping express and had them turn up 2 days later. All were regular post and all came from out of state.
That's what inspired me to ask this on Ozbargain - where people regularly buy things online. However, "stole" is a strong word to describe it. Remember, this is not Reddit.
Just a joke ^_^
Overnight post from Sydney metro to Ulladulla - Sent Friday and still not arrive on Tuesday. Like they had a weekend to drive 3 hours there. Great service (not!) with ridiculous pricing.
Ever since they stopped working 24 hours in the sorting facilities its been slow (so I've been told by a Postie). Noticed a lot of my parcels get stuck at Sunshine West distribution centre (In Vic) for 2 to 3 days in general. That's where mine have been misdirected to and have been shipped back out of the state to WA and QLD to be then redirected back to Vic, and ironically Sunshine West sorting centre again. I think they are slow on purpose to make you pay for the next day delivery services
It was the CEO cost cutting. Workers now only work 'day time' normal hours. So no plenty rates for working evenings/overnight/early mornings.
Big dollars saved in wages, but service is now super crap as things are slow as a wet week and 24hrs of work now needs to be done in 12hrs or under. But sometimes doubling the workers, doesn't double the output if the place can't put the throughput through.
Arrived in depot last Friday from abroad.
Still waiting in metro.
Express post!
Sent an item from VIC to Northern NSW.
Went all the way to QLD.
Comes back far south NSW.
Goes back up to intended northern NSW.
Attempts delivery (no one home), goes for a ride and get's lost.
Now lodge a complaint and finding out where it is.
yea local parcels seem to be taking almost 2 weeks to deliver
I traded entertainment book vouchers with a fellow ozbargainer who said the letter was sent day after Easter Monday, and I sill haven't gotten it. Another ozbargainer also did the same at similar day, still waiting.
Strangely my letter to them had arrived :s
I also get the usual letter saying I wasn't home for a parcel when I was, I even had a instance where the parcel left on my door step was for a nieghbour down the street, they were lucky I was nice enough to hand deliver it, if it wasn't a nice day I dunno if I could be stuffed.
maybe you have just been scammed instead?
yea, true, but I trust ozbargainers over Aust post.
True….
I also swapped vouchers with someone who posted the letter on 18/4 and I am still waiting too.
6.5 Kg eParcel collected from Capalaba QLD Friday 28 April 1.54PM, delivered Melbourne Metro area, Tuesday 02 May 11.40AM.
I don't live in Bowral….. They have my correct address, as it's displayed on the MyPost tracking page.
Originally got SMS saying would be delivered Monday 1/5.
In transit, 06:16am Tue 02 May, BOWRAL NSW
Awaiting Collection at BOWRAL POST SHOP, 06:15am Tue 02 May, BOWRAL NSW
Processed through Australia Post facility, 11:40am Fri 28 Apr, CHULLORA NSW
Shipping information approved by Australia Post, 02:31pm Mon 24 Apr, SUNSHINE WEST VIC
Shipping information received by Australia Post, 02:29pm Mon 24 Apr, SUNSHINE WEST VIC
Maybe if you moved to Bowral you'd get your mail.
I'm just trying to think laterally to get you out of this pickle.
Yes, I've had two packages go missing in April. And in January I had another package go missing.
Today I got a notice to my email saying package was out for delivery and usually they tend to come early morning or by early afternoon. I just checked tracking and it's saying it's still in transit. Something strange is happening imo.
On top of that the postie just drove past without stopping.
I got a notice in the mailbox today to pick up two parcels at the local post office. Go to local post office and no they do not have them, instead they are sitting in another towns post office 5km away.
I was told I could go pick them up or they could get the other post office to send them to my local post office, but it would take two days at least to have them sent and they would need my phone number. I think that must be Auspost policy to get you to go searching for your mail instead of having it delivered.
Let me share a funny experience with mail delivery in UK first.
The bank sent me a debit card. After waiting for 3 weeks, I went to the bank and they re-issued another card. I got the new one after 2 weeks, and to my surprise, got the old one 1 week later to that. It took 6 weeks to get that mail, in a distance of less than 6 kilometres.
I am not very unhappy with AusPost (not happy either). Specially, it feels like a hassle to run to the post office to collect parcel, when they did not try knocking the door. I expected private delivery systems to be better, but have similar experience with some of them too. Last time I bought from Kogan, and the parcel tracking showed that delivery was due that day. So I waited, but surprise! No knocking and no card - just their web service saying "delivery failed". I rang them, and was said that they will reschedule the delivery. This time again no knocking but I got a card.
So after 3/4 days, I spent 40 minutes of my time to drive to their depot, but their delivery people said that the driver still got the item. I went to their office next door, and the people there could finally locate the parcel in their depot and gave that to me.
I never get my parcels, i thought buy a PO box would solve that but apparently not, so sick of the postal service lol
I posted a letter Sydney -> Launceston that took over a month.
I've been waiting over two months for something from China, not upset or anything just letting you know. Most my purchases take 2.5-3.5 weeks to arrive.
I guess there's room for parcel delivery by hand interstate? A flight between capitals can now be as low as $60. 4 parcels for $15 each each way would have done it lol
If you're asking this question, you're probably the last person to notice this.
My local Australia Post sent my parcel to the United States when it was meant to go to the United Kingdom. That was sent on the 3rd of January, then 4 months later I receive that same parcel in my letter box. Thankfully I didn't have to pay again to resend it again but geez, 4 MONTHS!
Well for me, they left the parcel on doorstep & someone stole it.
No refund for me. Only loss.
Why would they leave it near the door step about 4 meters from a public footpath in plain sight. No logic.
They took a photo of delivery.
why wouldn't they drop it back to a PO and ask u to pick up??
Depends what sort of delivery, if its regular post, well, you get what you paid for.
Once they left my $900 Amazon laptop on the doorstep, miraculously it sat there all day without getting stolen.
I would never buy something that expensive online lol.
Infact, since moving to my home here, I've gone for online shopper back to bricks and mortar. The savings are rarely worth the thought of being lost
@cloudy: Well, the same spec laptop would have been $1500 from anywhere in Aus at the time.
Worth the risk, IMO.
Yeah, they should have left note & informed me to pick up from the post office. Logical & safest method.
I called Aust post & asked them this very question & they inform me they have some process of leaving packages at address location. If an item doesn't require a signature, they drop it at the address (this is the judgement of the delivery driver). [Drop it at address or drop to PO]
They put the package in front door, on the pavement & took a photo. The public foot path is in front of the house & there unit complex to side of the street (few cases of car brake-in).
Aust post provided me photographic evidence as I called & complained that item tracker says delivered but was not delivered.
Some thief seen package & stole it as picture shows item at my Address. Aust post as per their process, delivery was made & its my responsibility. Wish i had surveillance cameras.
Ebay, Paypal or seller won't help. Aust post said they can't do anything as per policy. Have case open with Aust post & they informed me of process while i was raising the case & now waiting responce on case.
That would really p*ss me off, at least you know it's not lost in transit though :/.
Yes, terrible Aust post & the person who stole it.
Item was under $100, but that my money that has been wasted.
Next time ill get things posted to work.
Yes, if it was lost in transit, i would get my money back or new item posted again.
I don't like to be cynical, but after reading that any postie/contractor can leave on doorstep, take photo and take the item home. I mean, the photo IMHO is not proof of delivery.
Yep, just took 13 days to get a parcel sent from Sydney to Melbourne. Ridiculous.
Feels like it's slow this month.
Been waiting on an item that was delivered from the next suburb over for the last week
Slow for me too, keep getting SMS's and emails telling me my parcel is arriving tomorrow, then get another telling me it's been delayed.
Same for me
Right. Parcel from Australia to Australia. I love the stories of parcels being shipped from North NSW to Sydney, going to Brisbane first, then down to Adelaide, then Sydney, then rerouted through Melbourne, and finally get lost … forever. I do feel sorry for the person who is waiting. Was lucky that it did not happen to me.
What happened was a parcel, shipped from China, went to Austria, instead of Australia, but Austrian post were nice enough to re-ship it to Australia.
"Australia, yes that cold place next to Switzerland" LOL