eBay Free Fashion Returns in June

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eBay Australia

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• 

  j4ck on 07/06/2017 - 16:04

  +5

  Also, PayPal have been offering free returns for awhile (up to 8 returns per year):
  https://www.paypal.com/au/webapps/mpp/returns

• 

  scuderiarmani on 07/06/2017 - 16:15

  That's disgraceful to sellers. Typical ebay favouring buyers.

  • 

    ChatCPT on 07/06/2017 - 16:24

    -1

    why. youre buying clothes online - expect them not to fit

    • 

      mattythecapybara on 07/06/2017 - 16:25

      -3

      Agreed, it's the nature of online selling of clothes, if you don't like it you should sell electronics or open a bricks and mortar store.

    • 

      [Deactivated] on 07/06/2017 - 16:31

      +1

      Yes its not like sizes are standard. I'm anywhere from a M->XL

    • 

      Scab on 07/06/2017 - 16:43

      +1

      why. youre buying clothes online - expect them not to fit

      That's the risk you take, why should the seller have to cop it?

      • 

        mattythecapybara on 07/06/2017 - 16:46

        -2

        That logic can go both ways, it's the risk a seller takes too, especially if they're selling inconsistently sized clothing, which they at least have some control over.

        The simple reality is that a smart seller will already make returns as easy as possible and factor it in to the price. Because sellers who can stand by their products are always going to get more customers.

      • 

        Scab on 07/06/2017 - 16:50

        +1

        @mattythecapybara:

        especially if they're selling inconsistently sized clothing.

        That's the last of the worry of buying clothes online, the colours are never accurate.

        Anyone who buys clothes online should be prepared to accept that it may not fit or that the colours will be nothing like the pic.

        Neither one is the fault of the seller.

        The simple reality is that a smart seller will already make returns as easy as possible

        That's fine, but it should be their choice to do so and not forced.

      • 

        mattythecapybara on 07/06/2017 - 17:01

        -2

        @Scab: These are all excuses. Consumer protection laws guarantee that an item must be fit for purpose and as described, being online isn't an excuse. As a seller you have to take the return and give a refund and then it's between the retailer and the manufacturer.

        The law might not have caught up with online and shipping costs yet but I see no reason why it should be any different. Running an online store and benefiting from the cost savings of that, and ignoring the disadvantages of not providing a way to see if clothing is suitable, is trying to have it both ways.

        Obviously there are issues with international purchases and ultimately you have to take a pragmatic attitude due to differences in law, but that's the world sucking, not that it's okay, because ultimately it isn't okay, but you have to live with an imperfect world.

      • 

        Scab on 07/06/2017 - 17:06

        +2

        @mattythecapybara:

        Consumer protection laws guarantee that an item must be fit for purpose and as described, being online isn't an excuse.

        That doesn't apply to sellers on eBay who aren't running a business, they're no more liable than a GumTree seller or someone having a garage sale.

        As a seller you have to take the return and give a refund and then it's between the retailer and the manufacturer.

        Read above, only if you're a business which most on eBay aren't.

        I see no reason why it should be any different.

        Because as I've stated above, most sellers on eBay are casual sellers.

        And this is for change of mind, Consumer Law doesn't cover it but yet eBay think it's ok to force a seller to offer refunds for a change of mind.

      • 

        mattythecapybara on 07/06/2017 - 17:09

        @Scab: As others have said Ebay isn't forcing anyone to accept returns, the original post was just ambiguous in its language. Yes, I wasn't referring to private sales, obviously these have lower consumer protections and it's appropriate to be mindful of that.

        It may well be that most sellers are private, but I doubt most sales are. I have never dealt with a private seller of clothes before so it's not something I'd be considering.

      • 

        Scab on 07/06/2017 - 17:16

        +1

        @mattythecapybara:

        As others have said Ebay isn't forcing anyone to accept returns

        Yes they are, they've been doing it for years.

        eBay Guarantee makes the seller accept returns.

        PayPal makes the seller accept returns.

        This promotion doesn't make it clear except for "seller must accept returns".

        What if the seller accepts returns, but not for change of mind?

        You can't specify what the returns are for as a seller, so now eBay will force you to also accept them for change of mind even if the seller's intention is only for faulty/damaged goods.

      • 

        mattythecapybara on 07/06/2017 - 17:21

        @Scab: As to the specifics of the current situation you've gone out of my area of knowledge but I was just trying to say that nothing had changed.

      • 

        Scab on 07/06/2017 - 17:22

        @mattythecapybara:

        It has changed though, now if a seller offers returns they have to accept returns for change of mind.

      • 

        mattythecapybara on 07/06/2017 - 17:25

        @Scab: Okay well if that's the case, I can stand corrected and I wouldn't disagree with you regarding change of mind specifically.

  • 

    asubtleviolence on 07/06/2017 - 16:31

    +3

    This deal isn't being forced upon the sellers. The phrasing does make it sound like that, but it looks like "seller must accept returns" doesn't mean "we will force the seller to take these returns", but instead means "this deal only works for a seller that accepts returns".

    It looks like everything is situation normal with the seller return policies, the only difference is that eBay will pick up the tab for the buyer's postage costs (something that PayPal already does).

  • 

    tdw on 07/06/2017 - 16:31

    yeah, i can see a lot of time-wasters abusing this.

    but at the same time - as i understand it - sellers can choose not to accept returns or accept returns and apply a restocking fee. they could even go as far as listing clothing in categories not covered by this offer.

  • 

    [Deactivated] on 07/06/2017 - 16:35

    Actually its helpful to sellers, because it gives them a chance to offer free returns like the bigger retailers. They're trying to keep everyone happy before Amazon steals 1/3 of their business.

    Now when is their next sitewide sale on?

    • 

      Scab on 07/06/2017 - 16:45

      Actually its helpful to sellers, because it gives them a chance to offer free returns like the bigger retailers.

      How is it helpful to sellers?

      They lose shipping cost and end up getting an item that's probably had the tags ripped off or is used?

      If sellers want to offer returns, they can already do so and shouldn't be forced to by eBay.

      They're trying to keep everyone happy before Amazon steals 1/3 of their business.

      No they aren't, they always offer enticements to buyers because that's what their business relies on, sellers are a dime-a-dozen to them.

      eBay don't care about sellers.

      • 

        [Deactivated] on 07/06/2017 - 18:42

        -1

        it's helpful because sellers can offer "free returns" just like many other fashion retailers. how is that not helpful?

        Where does it say the seller must refund postage? Or anything?
        It states
        - To qualify for the offer, Buyers must return the Eligible Item in accordance with the Seller’s return policy (“Return Period”).
        - your Seller accepts returns

        If anything this helps the seller. The seller can refuse to accept the item, they can have a 100% restocking fee, they can have a 1 day return policy.

        And they are very worried about Amazon, why do you think there's been so many deals in the past 6 mths?

      • 

        Scab on 08/06/2017 - 06:30

        +1

        @supabrudda:

        it's helpful because sellers can offer "free returns" just like many other fashion retailers. how is that not helpful?

        Buyer's can already do that with the eBay Guarantee and PayPal Buyer Protection.

        And a seller can't stipulate returns, so if they accept them for only faulty/damaged goods, they will now have to accept returns for change of mind.

        Hardly "helpful" to the seller.

        And they are very worried about Amazon, why do you think there's been so many deals in the past 6 mths?

        Not sure how long you've used eBay, but they've been doing this for years.

        Their core business is about getting buyers to buy and they've been doing this sort of thing for as long as I can remember.

        Nothing to do specifically with Amazon, they're always running promotions.

• 

  damoo on 07/06/2017 - 16:36

  Be careful before buying to check these ones especially:

  Depending on the Seller’s return policy, your Eligible Item may be eligible for a cash refund, exchange or merchandise credit. Please check the Seller’s return policy for full details.

  A restocking fee may apply. Please check the Seller’s return policy to see whether a restocking fee applies. This offer excludes any applicable restocking fee.

• 

  Chef-Johnson on 07/06/2017 - 18:10

  So we list an inexpensive shirt, use sendle and repeat over and over to gain Virigin points when "sending" back