Hi folks,
Today since 2:30pm we are experiencing internet outage.
Now I have serious question,, How good is Buzz Telco infrastructure? Which they can't restore even after this much long outage.
Thanks.
Buzz Telco outages
Enjj0y on 13/09/2017 - 17:39
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No internet and no email from Buzz by lunch time Tuesday so I signed up with Aussie BB on their free one month trial. 20 Minutes after hitting go online I received a few emails and text to say my line was ready to go (I'm FTTP at home).
10 minutes after I got home I was up and running and download speeds were 4 Mbps better than Buzz.
Ironically, the first batch of emails that I got after running my emails again was the email from Buzz..
I've been too busy to setup my spare router to test how Buzz's setup now runs, but I have the one month free from ABB and will run both for a few weeks to see which I keep. I was happy with Buzz up until this happened, but the lack of real communication was a sore point.
just got a call from NBN for a technician appointment. she said there may be some minor drilling involved.. i was like, what? you need to drill just to replace an NTD box? obviously the lady had no idea why a tech was being sent out again. so i guess i will just wait til after monday when the tech comes out.
I am just glad they are still in biz.
Me too. Not sure if they could pull through though. Definitely working on alternatives.
Me three. Where else am i going to get 25/5 unlimited for 50 a month? I love being able to stream constantly.
As am I. I came from skymesh where I was paying more for what I am actually achieving now so I'm still ahead. However, it appears to be degrading every day so I'm not confident I'll be with them in a month or two.
FTTN with Buzz. Finally connected with the same speed before outage at around 96/36 around 10pm. To be fair I got the ID and password on Monday evening, but I was not at home until Wed night.
Initially cannot get the internet to run, but by the time buzz picked up the phone I managed to get the internet on.For those with FTTN connection, remember to factory reset your modem. This will clear out the static IP and DNS server from AAPT.
Once you have done this, just use basic connection with PPPOE without tag and put in your id and password and it should work.
The only thing that I am waiting now is the VOIP setting. But this is not critical for me.
Did Buzztelco provide any compensation for the outages? Also, for my slow speed before outages and now non-static IP?
The best compensation you can expect is a 2 week or so extension (wouldn't hold my breath). As for slower speed etc, there's no guarantees anyway so if not happy you can move to a more expensive and hopefully better performance RSP.
It is static IP..
It took 2 months to get connected and then after 1 week of service this outage, more than a week now without internet and no details as to when it will be back.
They also took an extra month from all customers credit cards this month, probably to help pay debt issues.I must say when the connection was working it was very fast 96/38 even at 8pm.
I signed to MyRepublic last night. I expect a shit fight from Buzz on the break of contract after 1 week.
I don't think there'll be a shitfight. They were offering a contract break. Also jumping from Buzz to MyR is probably not an improvement but good luck.
Are we getting any compensation from buzz?
I was told there will be, but don't hold your breath. Buzz say alot of things. So far I've been booked for a technician twice and still awaiting emails and a call that were promised to happen within hrs after my calls to them.
Is it possible to use another internet service provider while buzz sort their crap out, or is this just wishful thinking?
3G/4G for a month, or try out the risk free one month free offer from Aussie Broadband:
https://forums.whirlpool.net.au/forum-replies.cfm?t=2623849 - use the promo code wpfreetrial.
I can offer you my referer code as well - this gives me a month free - just send me a message.
No word back from Buzz yet regarding a refund of my deposit paid (no nbn for another month or two but signed up in advance) after a couple of emails sent and a week of patience.
If you're already on NBN, it takes about an hour to change providers, well at least to Aussie Broadband.
See this person's post here:
https://forums.whirlpool.net.au/forum-replies.cfm?t=2627036&…
http://whrl.pl/Re0fIKAnyone else with Buzz Telco and without NBN internet for a while??
I've signed up Buzz a few months ago and had NBN with them with good speeds for a month, then it stopped working completely 3 weeks ago.
Since then…no internet, no reply on the ticket, land line support doesn't work??!
Anyone else having issues like this? do I just change if Buzz doesn't reply to my tickets or have an active phone number to call.
lol … looks like you haven't been reading any forum(s) posts? Yes it all turned to cr*p 3 weeks ago but your connection should have been restored by now. It's more than likely that you will require a (minor) login change. DO NOT submit tickets… just call them up and they'll sort it out… 1800 985 106
Legend!!!!
Ive been away and the internet is signed up in my dad's house, who has no idea on any of these things so when it all went down a month ago unfortunately there was no one here to help him.
Cheers for the reply Gimme
Good luck…the wait times on the phone seems to have dropped too. You will have to reset/reconfigure a few settings on the modem/router.
@gimme: Yes but the new staff on phone have no idea what to do, i called twice and response have been sorry i am the only one and i cannot help. The escalation manager is not in or gone on break and i will pass on the message.
The phone line has been done since major outage/messup they had and as of today they still cannot provide eta of service restoration. At least i got my money back of double payment which they said was caused by human error.
Just wondering is anyone having another outages? I got back a while ago but I am having disconnection since 8pm 20th
I signed up with this company in Sep, and I've been experiencing nothing but problems.
First, it was speed, got only max 12mbps on 100/40 plan. It was fixed after a while.
Then they had this drama, so I was down without internet for 3 days.
I have internet now, speed is ok, but my homephone has been disconnected since the drama.Sent them emails, tickets, called them up, and even facebook message/posts, got nothing.
Complained to TIO, got a message from them straight away, and now they asked me to leave, and will charge me $100 for the modem i haven't used, and they can't connect my home phone (looks like i will lose my number too).
BIG MISTAKE! I thought i would save a few dollars with them, but the hassles and stress aren't WORTH IT!!!!
They are the worst!
Updating my situation as well.
Haven't had VOIP service since network outage back in mid Sep.
Similar to rockuman_ex - absolutely no follow up or status update from the support team.
Will keep calling them until I have my phone number back and then considering moving elsewhere.
Been with Exetel for 8 years without an issue, big mistake to change over for the $10 promotion.
speed after they switched to Iprimus is just consistently sh*t
http://www.speedtest.net/my-result/6786753840
Did you have to pay out anything for cancelling the contract, eg the modem? Also did you get charged that extra month that happened to alot of people, and get it back?
Buzz keep telling me they are going to book a technician and send me emails, all which none have happened. I would like to hear the brutal truth from these guys, rather than the dishonest BS they keep peddling. It's two weeks down already.