Hi folks,
Today since 2:30pm we are experiencing internet outage.
Now I have serious question,, How good is Buzz Telco infrastructure? Which they can't restore even after this much long outage.
Thanks.
Buzz Telco outages
Enjj0y on 13/09/2017 - 17:39
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Soz, it was the 985 106 number.
That's great you've got your one sorted.
I'm currently on hold, so guess lots of customers following up now.
I think the guy was surprised and how to the point and nice I was. Just asked for new details and he said that the issue with HFC has now been resolved and I should expect an email by COB today. I said thanks I'll wait. Now I know this may backfire but in the scheme of things there's no point in losing my sh*t. Hopefully they're true to their word
Saw this on whirlpool:
"Just spoke to Mostyn and he said they have managed to speed up the HFC process and thought they might get us all reconnected today."
So hopefully it's true.
Yea…no..Lol you are just gullible!!
That ain't happening.
Just got off the phone with them regarding HFC. They have to get NBN technicians out to every single HFC customer as there is a block on the port of the NBN connection box. You can't port out either because of the same issue but NBN is working with them to prioritise BuzzTelco customers.
I was advised of an email in the next 24 hours with technician appointment details who will come in the next 3 to 7 business days.
At this point I can only laugh
I can laugh too, because I haven't disconnected my ADSL2+ connection, so I can wait.
Will see quick feedback spike on their product review page: https://www.productreview.com.au/p/buzztelco.html
im back on. Internet speed is acceptable (80/26) @ 5.56pm.
expecting speed over 90mbps at later of today.
I am facing another outage from Buzz today here in Perth CBD on a FTTB (FTTN) connection. Is there anyone else stuck with same issue?
If we're still not connected and simply unable to make contract - facebook, email, phone. If we're on a contract, do you think all this gives us reason to be able to cancel our contracts without penalty? Their contract says $25/month penalty. But surely this is big / bad enough reason?
Telecom obudsman for sure.
Have you called? 1800 985 106.
Took about 15 minutes to get through on Sunday, but should be less busy now.
It's not less busy now, it took me about an hour before
Is anyone having an issue with torrent atm??? I can not download anything from torrent atm since I got new id from buzz
based on feedback from others P2P is blocked… you should use VPN anyway.
Not that I condone or use torrents of course… I don't even know what it is.
but why they blocked now??????
New Australian legislation ordering ISP to block a list of Torrent Webpage URL's
Yes, I have the same issue. Torrents not working since using new ID. The issue is DHT: Waiting to log in. I just want to download the F1 Singapore race I missed :(
Both Ferraris, Verstappen and Alonso crash out after the start.
Kvyat, Ericsson, Hulkenberg, Magnussen out.
Hamilton 1st, Ricciardo 2nd, Bottas 3rd.
Fireworks.
Trust me, you didn't miss much at all.
We have been without internet (HFC) since ~2pm on the 13th. No emails or reply to calls, online chat, email, or support ticket. This has to be the worst customer experience ever! The only announcement was made on facebook and that post complained about customers bugging them - bad customers expecting internet.
Got the email, irc works but still getting the "contact your isp regarding your account" page on my browser. Will give it a few hours
Same here.
No frills company, no frills service.
No frills company no service. Fixed
That's the most I've paid for no internet lol
I'm still without internet. Was patient all this while and then called them up yesterday morning. Got credentials sent by email straightaway. Had to wait to get back home after work. Did the config, reset, restarted.. nothing worked..
Going to give them another call… wonder if they'll recover from this debacle…
TBH I think they gonna throw the towel in. You can already see how they are reacting to this - no update, since Thursday. Seems like they just cant be stuffed and are just keeping their head above water, which they can only hold for so long. I hope I'm wrong.. but that's my gut feel anyway
I still didn't get email btw. But I'm with AussieBB now so I don't care. I've dropped cancellation email, once this settles down I'm gonna call em up and make sure they close my account.
got thru after an hour on hold, was told hfc customers have to wait for an appointment with nbn for the ntd box to be replaced so they can transfer the hfc connection over….
edit: just received an email with new credentials, now i am confused, do i need to wait for the ntd to be replaced, or just try the new credentials… anyone else on hfc got any info?
Input and try, nothing to loose
HFC here … no email. May be yours slipped through
I'm on HFC and also got the email on Sunday. Connection still didn't work when I tried inputting it though.
bugger, i am guessing you weren't told about this NTD box replacement? they said could be this week, or next week… so looks like we are still in for a bit of a wait..
Nope weren't told at all. When I called up to query why the new login details did not work they said it was due to the nature of HFC connection it could take a while to re-activate but they expected everything should be fine by COB Monday. Obviously now that's a lie.
Just received a second email with credentials about 6 hours after my first. Speeds are not as good a before. Fttn on 100/40 i was getting 60-70/25-30 before outage now only getting 30-40/25 so hopefully it improves. Gona try the 2nd login cred to see if that makes any difference but I doubt it will.
I think the stability profile is ON. I've got the same issue… will hassle them once the connectivity for the 3% issue is settled
Called up again yesterday evening and was told our reactivation order that was sent on Saturday timed out. They resent again and advised we should receive another email in 2-3 hours, next morning and still nothing.
Time to listen to the hold tone again :)
Finally online again last night. Speed is not the same as before. They did mentioned this that it might be slower for some time. I'm getting about 70-90Mbps prior, now around 20-30 Mbps. I have FTTP.
Any FTTP user getting the same speed (or better) after the outage?
Speed is worse, patchy and much longer ping. Would see if it would stablise over the next week.
Im only 25/5 FttP Adelaide, but Im getting better speeds and pings….although sometimes the connection to my box is crap and I stop and start and its great, still heaps better than before for me.
To those who is still waiting for logon details, may worth to give them a call.
If you're on HFC I was told the NTD boxes are 'faulty' and need to be replaced. Technician aptmt is required which can take 1-3 weeks. Option to cancel contract will be given to those who wish to do so.
As to the nature of the 'fault' I have no idea. - Sounds like an NBN screw up of some sort but hard to pinpoint.
Isn't it because Buzz changed their backhaul after their previous upstream provider disconnected them (apparently due to unpaid invoices)?
I don't think it's an NBN issue.
Yes and NO - They did change providers BUT the NBN NTDs (modems) are supposed to be RSP/Provider independent. The fact that they initially worked with Buzz and now (allegedly) require replacing/fixing is an NBN issue.
What's a good way to do a speedtest? I got connected yesterday for the first time yesterday (new connection), and found the speed to vary when I speedtest on my mobile over Wifi - depending on which server I choose on the app and the type of connection (5ghz is much more stable than 2.4ghz), I would get anything between ~90/30+ and ~2/30+
Managed to speak with someone at Buzz after waiting for over an hour, and the lady said to wait for the network to stabilise further as they were many other people that was just getting connected at the same time. Would getting a static IP help?
If you can use a directly connected device to the router a laptop or desktop you will get a much better reading.
Wi-Fi can be unpredictable and alpt of other factors could influence the speedtest. Do the speedtest multiple times and at different times of the day to get a overview.
Thanks Timbo, unfortunately no LAN port on my laptop. I'll give it another go tonight on my laptop wireless anyway, should be more accurate. Was using my phone around 2pm today and was getting about 90/30 on 5ghz but 2.4ghz only about 8/20. What I'm not sure is which server to choose on Speedtest as each server gives a slightly different reading, even the local Perth ones.
This is the LinkedIn profile of Jeremy Chequer, General Manager at Buzz Telco,
Brisbane, Australia:https://www.linkedin.com/in/jeremy-chequer-a11b2379/?ppe=1
Here's his other LinkedIn profile as Director at TFG Servers Pty Ltd, Toowoomba, Australia:
https://www.linkedin.com/in/jeremy-chequer-66549040/?ppe=1
This is the Notice of Proposed Deregistration - ASIC initiated under s601AB(1) or (1A), published on 19 August 2014, in the insolvency notices section of the ASIC website for TFG Servers Pty Ltd:
https://insolvencynotices.asic.gov.au/browsesearch-notices/n…
This shows TFG Servers Pty Ltd's status on ASIC as deregistered on 19 October 2014.
Make of that what you will.
Astounding how little interest this MASSIVE clue is given…
Not sure why, but my thoughts drift to shell games hiding a bankrupts engaging in business…
I signed up under one of their earlier deals as I was due to get NBN.
At the 11th hour, NBNCo changed the date that my area would be activated, so I requested a cancellation & a refund.The process of getting the refund was painful, and I was basically scolded via email by Jeremy and he alleged I'd not sent an email (that I had). Apparently, the customer is NEVER right at Buzz.
I'm glad now I never got connected with them.
To have an incident is bad enough, but to handle it as poorly as Buzz have…
Hi. I paid the $59 fee in anticipation of the nbn being connected within the next 60 days. After all of these issues, I'm planning on cancelling and going with someone else. Can you let me know the best method to get the refund? Thanks
Sweeet, cheers
@cjb: I would do a chargeback via your bank. Ezidebit who handle their billing will not refund to your card. Buzz can only refund via your bank account, so you have to give an undischarged bankrupt, on a sinking ship, access to your bank account to get the refund.
What could possibly go wrong.
I was considering going with Aussie BB as I was in the same boat but ended up giving them a go after they offered a refund or get me connected ASAP. They got me connected within the day (yesterday). Speed is nowhere close to 100/40 on 2.4ghz but is 90/30+ on 5ghz, wireless. Try dropping them a few messages on FB, I haven't had any replies from emails/tickets sent in my experience but FB seemed to work with these guys.
This is the response I got from BUZZ:
Logan 10:06:35 amWe've just had a network outage last week and all our orders were placed on hold until we got customers back up and running. I will pass your details on to our activations team to get you online.
Does this means that they will pay us a surcharge for not providing the connectivity ?????
noone's going to pay you anything… cancel and move to a different RSP if you're not happy
You have legal rights to pro rata refunds regardless of who is at fault, provided its not you.
You have legal rights to compensation for losses of income, job opportunities, and a myriad of losses. If Buzz play a role in the loss of service. Or fail to take appropriate steps to facilitate the client to minimise their losses. Lack of communications, any lies or deceit would qualify as negligence on the part of Buzz. A small staff would not be an adequate excuse.Good luck with that. You are just going to be a nobody after the long list creditors when these guys go bust.
@Bluberry: Sometimes its not about the money. If it turns out theres enough evidence to prove a bankrupt is engaged, he risks jail. So its in his interest to have as few people looking and screaming about it, as possible. A Current Affair love this stuff, and the Fed Opposition love to argue NBN in parliament. Im guessing it will be a thorough investigation.
Secured creditors, clients are unsecured creditors in the instance they go bust.
No credential or anything, 6 days now. Have signed up Aussie BB and requested cancellation on Buzz.
are you on hfc?
no, FTTP
you'll be fine then
Already been charged first month in advance, how can we get a refund if decide to cancel?
funny you mention buzz. One of my regular business contacts had an outage on the weekend (Saturday), not sure if its restored yet and I did some quick checking while I was there. Turns out they were signed up to Buzz. The fault was quite clearly with Buzz from what I could see doing a few checks on their network setup. The NBN gear was not authenticating back to the servers and the buzz server was deliberating redirecting all traffic to a static web page (Except for voip/phone traffic, I presume this is managed separately on the nbn).
My view, stick to Telstra/Optus until the NBN is stable. Right now too many problems and too many compromises being made by the smaller players on technology that isn't mature. Even TPG have major problems from my readings. At least on the bigger players they may try and get you going a bit quicker than these other cost centric players.
Maybe Telstra, but do not touch Optus for NBN, the congestion experienced with Optus was absolutely horrid… Lasted 10 days before leaving and that's in Canberra.
thanks, good to know.
Are you aware TPG own AAPT?
Indeed most people are aware TPG has grow by acquisitions.
I just signed up with Aussie Broadband which was painless. Let me know if you'll need an referer code ( my account number ) which will help ease the pain a little.
Usually this is a sign of a company going bankruptcy or passing/sold on to another service to take over the customer base.
Regardless of what….our internet speed sux.
Called them on the phone … on hold for a while.. eventually got through…. asked me for modem details.. I mean can't they see what they sent out on the account? I checked back order email and read it out… then received a completely different set of instructions than on email and this forum.. didn't want to take a risk by waiting to come back home.. face timed wife to work through the setting and got it working..
Speeds have been great.. over 90…
Horrible experience and wouldn't recommend.. but I wouldn't go far as to trolling their linked in profiles… they're all trying to make a living and pay their mortgages just like you and me…
they're all trying to make a living and pay their mortgages
It doesn't bode well for a business when a customer tries to play the sympathy card on their behalf in the face of this magnitude of incompetence.
Good thing it's your money they've got and not mine.
You woukdv seen that I am not recommending them. I'm also saying that the experience is horrible. To your point will also add that the magnitude of incompetence is mind boggling. All I'm talking about is the guys in the ground who have to deal with all that.. trolling their online profiles isn't the right thing to do is all I'm saying.. in my opinion..
trolling their online profiles
Doing due diligence in the public domain.
It is the right thing to do if its a shell game and the undischarged bankrupt, used the law to skate on debts, and is repeating his performance, using proxies as the legal owners of the current poorly run enterprise, that will leave debts behind again.
A heads up, was well in order IMO.
For those on HFC, there seem to be nothing wrong with the NTD box contrary to what Buzz is claiming. I am on HFC and was told it needs a technician visit and would take 1-3 weeks, but switched over to Aussie broadband within minutes without any issues.
Did you sign up today?
Doesn't make sense why there would be a hardware issue. Gonna sign up with them tomorrow if that's the case. I'm on HFC too and Only waited because I didn't want to be stuck in NBN limbo because of the supposed activation issue. Guess it's more BS from buzz.
yes, signed up today afternoon. I had to disable vlan tagging on my router (r7000) to get it working though.
Cool. I'll try in the morning. Had to buy another router with vlan tagging just to get the damn buzz connection to work 😤
Signed up with Aussie BB and connected within 45 min. There's nothing wrong with the NTD and what Buzz is saying is an NBN issue is really just a Buzz issue. Aussie BB is more expensive (not unlimited, no static IP, no free phone number) but at least it works!!
Internet disconnected again around 11:20 pm.
Can anyone recommend a decent NBN supplier?
Aussie BroadBand.
+1
Almost a week already and still down. Has anyone on hfc had any luck?
My neighbour who lives downstairs had his nbn broadband cut off on the day buzz connected me. He's with Telstra and he's been waiting 8weeks to be connected back again. Stuff that.For people having trouble torrenting (your legal linux iso's I'm sure). All you have to do is turn on encryption in connections.
Go to Options > Preferences > BitTorrent (or uTorrent). Set Outgoing under Protocol Encryption to Enable/Forced. It should be able to connect peers now.
Nice. Now I can go download my free legal version of Linux.
Doesn't work
I signed up with buzz telecom 3 weeks ago and disconnected dodo Internet on the day I signed with buzz. They told me they will ship my modem with a week, when I called them last week, they told that you will receive this Tuesday. When I called them to check the status now they say that its been held with customs, and will receive my modem only next week. I don't have Internet from the past 3 weeks. I did a big mistake in signing with buss telecom, should have waited for the reviews before signing…unhappy buzz telecom customer..
Is there a reason why you cancelled first before getting connected somewhere else? Unless there's a technical reason it's a pretty silly thing to do. I admit I don't quite understand the NBN churn process so I could be wrong.
PS: As you would have read there's a MAJOR outage with Buzz and they can't even get their existing customers connected. Who knows how long it'll take yours. Better off going with another provider if internet and reliability is important to you.
They told me TODAY it would likely be 2 weeks until we would have NBN working. Luckily I was able to cancel my 24 month contract with them and signed up with Aussie BB just then. Be warned though, it might still be weeks till you are connected with Buzz.
@gimme: Thanks. Tried that just now. Played the recording 'Thank you for calling buzz telco' then got disconnected. Just like that.