Should We Ask Moderator to Ban Shopmonk.com.au

ScoMosas on 13/10/2017 - 15:44
Last edited 13/10/2017 - 15:50 by 1 other user

We have heard recently about issues with www.shopmonk.com.au.

  1. They cancelled the orders with reason no stock is available. But at the same time website still has stock.

  2. I personally received two phones which were rooted and can't be considered as brand new.

Many people complaints about no response from seller. Not enough contact details are given on website. Number does not work. No address is given.

Overall we are putting community at risk. Many people will end up losing money.

I think at ozbargain we should take a stand and decide to block this kind of seller.

Thanks

Poll Options

  • 74
    Yes
  • 37
    No
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Comments

  • QW3RTY on 13/10/2017 - 16:06
    +5

    There's a really good deal on pitchforks for your angry mob.

  • Baysew on 13/10/2017 - 16:10
    +2

    I personally received two phones which were rooted and can't be considered as brand new.

    Perhaps should have noted that on the deal you posted for Shopmonk.

    The no case from Scotty:

    The question "should we ban <retailer> on OzBargain?" has been asked many times previously. However the policy here has always been that we rarely ban stores with poor service. I think we have only banned Android Enjoyed and GearBest due to their service issues (and GearBest resolved the issues to have their site unbanned 11 months later).

    If the item is shipped from overseas (i.e. non-Australian stock / grey imports) please try to make it clear in the post or in the title (especially expensive items such as mobile phones). If you have service related issues that you wish to share with other OzBargainers, you can post in the comments of new deals or create a new forum thread to discuss it with other members.

    • ScoMosas on 13/10/2017 - 17:33
      +1

      @Baysew .. I bought Samsung galaxy c9 pro which is rooted

      • Baysew on 13/10/2017 - 18:02
        -1

        So why did you post a deal for them?

        • ScoMosas on 13/10/2017 - 18:13
          +2

          This happened after that.

    • tranter on 14/10/2017 - 09:36

      This is not just about poor service from Shopmonk, a more accurate discription is dishonesty. OzBargain bears responsibility for what they publish. I hope they don't overlook certain things for more views.

    • Ax555 on 31/10/2017 - 18:00

      there is something dodgy about them i can't figure out
      its very unpopular in other countries too for Naughty dealings (google it). all the reviews on their site looks like paid ones more than 99% positive response :)

      Shopmonk is run by below company

      Name: SYDNEY CLOUD SERVICE PTY. LTD.
      ACN: 168 567 388
      ABN: 98 168 567 388 (External Link)
      Registration date: 14/03/2014
      Next review date: 14/03/2018
      Status: Registered
      Type: Australian Proprietary Company, Limited By Shares
      Locality of registered office: NORTH SYDNEY NSW 2060
      Regulator: Australian Securities & Investments Commission

  • supnigs super skids on 13/10/2017 - 16:19
    +1

    Nah. I vote no

  • sharks on 13/10/2017 - 16:27
    +1

    People will always post their negative experiences on a deal so users have the choice to take the risk / decide if they are willing to buy. If you banned every company that had some bad feedback/experiences then most companies would be banned because you can’t have 100% success

  • smashed on 13/10/2017 - 16:29

    Shopmonk were liars from day 1. Proven.
    Read the earlier threads.
    There is no excuse for selling rooted phones as new (if true).

    • ScoMosas on 13/10/2017 - 17:38

      @smashed … Check this & this

      I sent an email on 4th October. Today is 13th. No response so far.

      I raised my case with PayPal and response is two options.

      1. Full refund if phone is unused (my comment: how do you know that it is rooted until you use it?)

      2. $20 refund for the issue. (I spent $400 each for two phones. So less than 5% refund for used & rooted phone)

      • AssociatedUser78426 @ Shopmonk on 02/11/2017 - 13:29

        Mate, I have gone through your case. Let me add some more info.

        I agree your phones weren't as you expected them to be. Shopmonk gave you the option to return the items for full refund but instead you wanted $400 partial refund, which PayPal decided as unreasonable and refused your claim.

        • Shopmonk offered full refund for return even if the items were opened or $20 partial refund if you wanted to keep the items.
        • All postage is covered by Shopmonk.

        Please see below evidence of all this.

        https://1drv.ms/i/s!Ap-MCiMxSGT7pATEVUmvDvZklxxg

        • ScoMosas on 02/11/2017 - 19:43

          Thanks for uploading evidence. What do you mean by original condition?

          Only after using one would find the issue with the phone. So there is no way I can send you phone in original condition. Even it was nearly a month. So phone has normal wear and tear.

          Atleast your response does not deny the fact PHONE WAS ROOTED AND RESEALED.

          Where as you claimed on website thay phone is 100% brand new.

          I am preparing my case for misleading advertisement.

          Cheers

        • ScoMosas on 02/11/2017 - 20:27
          +1

          Where were you when I sent this message.

          Even after 40 days you don't answer my question and trying to modify the truth?

        • ScoMosas on 09/11/2017 - 22:18
          -2

          What about this?

  • savemore on 13/10/2017 - 16:40
    +1

    I bought an iPhone SE 32GB a couple of weeks ago. It arrived on Tuesday (I was interstate) and opened the package today. The iPhone is NEW and was sealed in the box. I resized by SIM to fit the NanoSIM holder and I'm set. All for $369. Yes it is a grey import, so not sure how warranty issues will go.I would have no hesitation ordering from them again.

    • PlasticSpaceman on 10/11/2017 - 07:50
      +1

      iPhone 6s plus bought from Shopmonk, brand new in sealed box, started having weird display glitches. Possibly after daughter might have - ahem - dropped it. Went into apple store and they fixed it no problem. Only thing they said was they might have swapped the phone for a new one rather than do the repair (one hour wait whilst they replaced the screen) if we'd bought the phone from the store rather than overseas.

      • marseryy on 12/11/2017 - 10:38

        did you bought an applecare via online or it falls within 1 year warranty?

        • PlasticSpaceman on 12/11/2017 - 14:27
          +2

          One year international warranty, technically…. Although it will depend who you see in the store and what the problem is. The person we saw said it had a 2 year warranty, and we weren't going to correct them. :-)

      • HumbleCat on 24/12/2017 - 16:54

        Its never a new one. They always give a refurbished one.

  • [Deactivated] on 13/10/2017 - 16:49

    They should ban gearbest before they ban shopmonk

    • John Kimble on 13/10/2017 - 18:38

      Haha, you're having a good crack, aren't you?

    • pat0809 on 13/10/2017 - 23:00

      what problems did you have with Gearbest? I've never had a problem with them so I just recommended them to a friend.

  • spacesheep on 13/10/2017 - 16:53

    I think they are all good until when customers didn't manage to get the "special" offer t. I find both online shops OK. As for mobile phone, if you buy from overseas online shop … always read the specs as they are not mend for local (OZ) telco the 1st place.

  • Mumbles on 13/10/2017 - 17:21
    +1

    I had a look at the votes on all the past Shopmonk deals and the trend is overwhelmingly positive:
    https://www.ozbargain.com.au/deals/shopmonk.com.au

    Probably means most of the past deals were legit. ie. They advertised new stock and delivered new stock.

    Shopmonk deals have only been appearing for half a year. Half a year of operation with mostly positive feedback is a short time for making such a harsh conclusion that they are scammers. They could be scammers but they could also be a fast growing, competitive startup company with teething problems.

    I personally received two phones which were rooted and can't be considered as brand new.

    This is most concerning, that Shopmonk has sold reconditioned/used items as new. The practice is not unique to Shopmonk. I remember OzBargainers complaining about MSY stores doing this for computer parts. MSY has not gone out of business but it had lost a tonne of good will. Consequently I noticed a drop in posts advertising MSY clearance deals.

    For now I suggest treating Shopmonk like MSY. Complain to Shopmonk and seek resolution from them. Give feedback to OzBargainers on the eventual outcome. Whenever a similar Shopmonk deal pops up then feel free to neg, warn others + provide details. I know I'd be reading the comments more carefully whenever I see a neg vote.

  • whooah1979 on 13/10/2017 - 17:43
    +1

    I think at ozbargain we should take a stand and decide to block this kind of seller.

    That's something a competitor would say.

    Vote no.

    • ScoMosas on 13/10/2017 - 17:45

      Even someone who is considering whole community as one family would do the same. It's just how you see

      • whooah1979 on 13/10/2017 - 17:58
        +2

        Thanks for your concern. However, banning a retailer based on a few unverifiable complaints isn't in the best interest of ozb members.

        • ScoMosas on 13/10/2017 - 18:13
          +1

          You can check other comment here. I have attached evidence

  • Clear on 13/10/2017 - 19:38
    +4

    Everyone is on a pitch fork spree lately. There must be something in the water.

  • Jcruzi on 13/10/2017 - 20:38

    I was planning to buy iPhone 8 Plus on Shopmonk until i read this poll, now i am in a state of confusion. Are they the real deal? I dont mind grey imports tho.

    • [Deactivated] on 13/10/2017 - 20:46
      +1

      shopmonk is the real deal unlike the guys at gearbest

      • Jcruzi on 13/10/2017 - 20:51

        Thanks! I am still reading many pages of comments here on Ozb regarding shopmonk.

  • nubix on 13/10/2017 - 21:17
    +1

    Didn't expect them to ship the $260 QC35s but they delivered - they're great in my books.

  • ajh on 13/10/2017 - 22:21

    I would vote to ban considering my own experiences with them. Biggest problem is their lack of support and comminution. It is nearly inexistent.

    • Dave Id on 13/10/2017 - 22:25

      Seems sumfin' is broken.

  • tranter on 13/10/2017 - 23:31

    They have the seal of approval from certain influential OzBargain people so can't do much about it even if you wanted to.

    • ScoMosas on 13/10/2017 - 23:48
      +1

      Let's see. Ozbargain is community and community members' voice should have value. It's not only moderator but we all have made ozbargain a brand.

  • PlasticSpaceman on 14/10/2017 - 07:52
    +1

    Ordered iPhone 6s plus from them - after hearing some of the issues people had I was a little concerned, but the price was excellent and I thought I would always be able to get the money back eventually if the deal went south. Stated delivery was two to three weeks.

    The mobile arrived less than 4 business days from ordering, tracked entire way by dhl. Was brand new, in original sealed box, with extra Aus charger in bubble wrap. Maybe I was lucky, but for me at least, their service could not be faulted and I would not hesitate to buy from them again.

  • magic8ballgag on 14/10/2017 - 10:52

    I don't know, should we?

  • ScoMosas on 14/10/2017 - 15:51

    As of now I am on holidays. Once I come back I am going to raise this with consumer affairs Victoria.

  • Wallace on 16/10/2017 - 17:02

    The Samsung C9 Pro was FIRST RELEASED IN CHINA….THIS MEANS NO GOOGLE PLAY unless the phone is rooted!

    I think this means ShopMonk rooted the phone for you and installed Google apps.
    (If they did then they should have stated it on their website!!!)

    Check what C9 Pro model you have!

    • ScoMosas on 16/10/2017 - 17:31

      Yes. That's what I mean. They are carrying out wrong practice

    • smashed on 16/10/2017 - 18:23
      +1

      You don't know who rooted it and what other things were put onto the phone. Big security / data protection risk.

  • smashed on 18/10/2017 - 08:27

    Shopmonk lie: https://www.ozbargain.com.au/node/310554

  • Kyx on 20/10/2017 - 07:27
    +1

    Cheap prices but I don't trust this seller and would rather pay more than deal with them again: https://www.ozbargain.com.au/node/331903#comment-5191262

  • ScoMosas on 25/10/2017 - 16:50

    I sent message more than a month ago but no response so far. Proof

  • chubbs31 on 28/10/2017 - 18:39

    i have bought a samsung galaxy s8 plus and a samsung note 5. Cheapest you will find
    product delivered within 2 days from singapore

    I did email them questions but got no response. Frustrating,

    • ScoMosas on 28/10/2017 - 20:11

      You will never get response. I asked moderator but they said they will not ban shopmonk.

  • daveishear on 09/11/2017 - 11:52

    the comments on https://www.ozbargain.com.au/node/330420?page=3#comment says it all

  • RubenM on 19/01/2018 - 19:11

    @shopmonk: Where is my phone? You've sent me the wrong phone, then led me to believe the correct one would be sent as soon as I sent yours back. Then you said that you never had the intention of doing this. I sent the phone back over a week ago and you still haven't sent the correct one out, instead today contacting me and saying that the phone is out of stock but that you can ship the same incorrect phone back and refund $20.
    It's a 3g phone, in 2018, surely that couldn't have been a serious offer!?

    • ScoMosas on 19/01/2018 - 21:51

      They are just another scammer sitting overseas. No ABN. No response on phone number. No response on email. You can't chase them. I have decided to comment on every post of shopmonk so I can tell people who they are.

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