This is my first post here and I have been reading this forum for a long time (thanks for all the useful info here!). Finally decided to join due to the really unpleasant experiences with Amazon Australia and hope you all can beware.
I bought the Sonos Play 1 from Amazon Australia with its lighting deal last month (AUD185.99). It was an impulse buy honestly and I have a change of mind afterwards. I have checked gumtree and eBay and found that I can easily sell it at such price but decided to return it to "save" the troubles. Turns out I made a really bad decision actually as only today I knew that the refund amount is only AUD92.99.
When I went through the sophisticated return process in their website (e.g. confirming the item return, printing shipping label, etc), I keep looking whether there will be restocking fee terms and couldn't find that during the process.. I would think if they have such a neat system process they will list it or warn the customer. Only after talking to their customer services teams I could find that they put in other help "page" (a small print as expected) which is not incorporated into the return process at all.
It said "reasonable" restocking fee will be incurred but I don't think any reasonable person would expect 50%! Moreover, their customer service team are saying restocking fee for most items are 50% while some items will incur 80% restocking fee so that's why I got a "reasonable" refund already! I have not even opened the item at all and so condition is brand new and the return shipping fee is at AUD20 which means they get the brand new item back while I am paying AUD110 for nothing in the end. Actually I tried to ask them to ship me back the item (such that I can sell by myself at a much higher price) but their customer service team has not even tried to help at all. Painful lesson learnt and would like to share here to be careful of them. I am "caught" by not looking at every single page of their website before returning but 50% restocking fee for a brand new item is really a shocker (not to mention the shipping and packaging is paid by myself).
They don't have a nice launch here already and their customer service team (which they said they are local Australian here in Victoria) is much worse than US and UK one. Don't even want to pass my feedback and don't even try to see whether they can do something with it.