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Free Bonus 5GB Mobile Data Per Month for Eligible Telstra Mobile Customers

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Free Bonus 5GB Mobile Data Per Month for Eligible Telstra Mobile Customers
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CrocDundee on 24/02/2018 - 11:29 telstra.com.au (19049 clicks)
Last edited 26/02/2018 - 10:51 by 2 other users

Happened to come across this last night. If you live chat with a sales representative they will be able to apply the bonus 5gb data.

Including my current plan and added bonus data, I'm now sitting at a nice 31GB/mth paying only $10!

"Bonus Data – Just to say Thanks"

We are giving you an additional 5GB of data, every month for no added cost – until you sign up to a new mobile plan. The offer will be added within the next few days and you don’t have to do anything.

There are no charges involved, we just want to thank you for being a loyal customer. You may still have some questions which may be answered below.

Q. Does the 5GB Bonus data allowance cost anything? Is there a catch?
A. No. We are giving you the 5GB allowance for free every month to thank you for being a loyal customer and to demonstrate that we value you as a customer.

Q. How do I know when the 5GB Bonus data has been applied?
A. You will receive an SMS to advise you of your new monthly allowance once that the bonus data has been successfully added on to your account.

Q. Will the 5GB Bonus data show in My Account or 24x7?
A. Yes. The 5GB Bonus Data will be reflected in your monthly total data allowance in the My Account & 24x7.

Q. Will it show on my bill?
A. The 5GB Bonus data will appear on the bill as Bonus Data Allowance – 5GB.

Q. Can I share the 5GB Bonus data allowance with other services on my account?
A. Yes. If you are on a plan that enables your data to be shared between devices, the 5GB allowance will contribute to the total bucket of data that can be shared across eligible services on your account.

Q. How long does the 5GB Bonus data allowance stay on my service?
A. You will receive 5GB Bonus data every month to use in that month, unless you decide to do any of the following:

move to a Data Share SIM
move to a pre-paid service
move to a new plan, or
disconnect your service.

Any unused data allowance expires at the end of each billing month.

Q. What if I exceed my included plan allowance as well as the bonus 5GB? What charges apply?
A. If you use your plan allowance plus the bonus 5GB in a month, extra data will be automatically added in 1GB blocks for $10 to use in that month.

Q. Can the Bonus 5GB Bonus data allowance be used outside of Australia?
A. No, your plan allowance and the bonus 5GB data is only for use in Australia.

Mod: As per comments, deal is targeted/invitation only. See here and other comments for more details and other user experiences. You will need to initiate live chat to ask if you are eligible.

EDIT 26/2- The webpage is no longer active. Here are screenshots of the actual page.
1. Part 1
2. Part 2
3. Part 3

Mobile Mobile Broadband Plan

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closed Comments

  • ihavecentsnotsense on 01/03/2018 - 15:50
    +1

    Finally got the bonus after trying with 5 consultants during the day today. Thankfully! A lot of them said no because I’m already receiving a 5gb bonus (from 10gb to 15gb) but I finally got one to add another 5gb to give me 20gb in total.

  • caneshuga on 01/03/2018 - 15:56
    +1

    Thanks OP. Chatted to Saba who was initially reluctant, saying the deal couldn't be applied as I already had a bonus 5GB on my account ($49, 20GB JB deal) but just told them that my friend had already got it under the same deal as mine. Extra 5GB applied and SMS received while still on the chat :)

    • CrocDundee on 01/03/2018 - 21:04

      Great! Don't let them so you can't get it cause you can! :)

  • piemaniac on 01/03/2018 - 15:57

    Just had Priyanka help me on chat. She told me she has added it. Will wait and see.

    It was my second attempt after trying a few days ago.

    She said it can take up to 4 hours to come through and I would receive an email.

  • shills on 02/03/2018 - 09:54
    +1

    Tried last night with ‘Lovely’ who wasn’t lovely and told me I was not eligible for the extra data and tried to sell me a data pack!
    Tried again this morning and had ‘Nayan’ who checked and told me I was eligible. Received confirmation SMS straight away. Persistence does pay off! Also make sure you get them to add it to your accountstraight away, get a reference number and save chat transcripts helps too!

  • urbancartel on 02/03/2018 - 10:44
    +2

    5gb added 1st go this morning chatting to Pranali - refreshed account while on chat and it showed up straight away….happy with that!

    • CrocDundee on 02/03/2018 - 10:44
      +1

      Nice and easy! great to hear!

  • jonkvh on 02/03/2018 - 18:17
    +1

    Turns out, the previous 2 24x7 chat reps were lying when they said it will take a while. Just finished on the third attempt and got the sms & email confirmation both at the same time. So now on 20GB/month.

    • John Kimble on 02/03/2018 - 18:33

      Yep, that was my experience too

  • narz on 02/03/2018 - 23:12

    Well that was weird, after 3 failed attempts, telling me the run-around excuse it will take 48hrs, Ashanti (sp?) said they added it to my account straight away, then reminded me to stay online for the questionnaire but ended the chat straight away. Like, immediately. Completely bailed out.

    • ozhunter68 on 04/03/2018 - 16:20

      "narz" was it added in the end then?

      • narz on 04/03/2018 - 18:01
        +1

        Yeah, it was. Half way through the next day got a text and then checked the app, all good. I'm assuming the rep was just sick of there types of calls.

  • vandelay on 03/03/2018 - 00:50

    FIrst attempt… mobile on a plan, other enquiries… "free loyalty bonus of 5gb"….
    got Chetan… while waiting for him to bring up my details, he came back thanking me for waiting, and said he'd sucessfully added the value customer data bonus of 5 GB in my account !

    cheers !!!

    • John Kimble on 03/03/2018 - 08:09

      Did you get it though?

      • vandelay on 14/03/2018 - 10:15
        +1

        they didn't apply straight away… waited a couple of hours still nothing. Ended up waiting a week before calling up again..

        This time it was applied straight away while I was still on chat. I asked if the bonus could be applied to a data share sim after seeing a comment here (previously told no).. was again denied, but I kinda complained that the previous operator never properly applied my bonus and I was disappointed with that service… was asked to hold the line and bingo, got a bonus applied to my data share sim :D

  • Cletus vandamme on 03/03/2018 - 15:14
    +3

    being quite skeptical at first i decided to give this a shot. had only joined with telstra literally on the same day with the pixel offer. so i jumped onto live chat and after talking crap with codi finally got SUSHIL. i just said that my friend had got 5GB extras recently on the exact same plan im on now. took down my details name dob and mobile number, sent me a verification text then proceeded to look into my account. 2-3 minutes later came back and said im a very special customer and that the 5GB was only for me this one time. gave me a reference number and said it would take 4-6hrs to activate. i was happy but then saw comments here saying that they got theirs straight away while still on live chat, but sure enough while i was sleeping i got a msg saying my monthly shared quota is now 20GB. thanks OP!

    • CrocDundee on 03/03/2018 - 22:38

      Nice work!! I like hearing these endings :)

  • Rakddon on 03/03/2018 - 21:59
    +1

    I got 5GB on all my accounts after I made a complaint.

  • [Deactivated] on 03/03/2018 - 22:25

    I've given up told them I'm walking after being rejected 5 times. when my contract is up i'm going! There idiots .Mobile service isn't that great I get dropouts. Ive had it it its not like they are not eventually going to come to the unlimited party which is coming as it is in the USA. Also have foxtel and there going as soon as my contract is up FU telstra can't give a measly 5Gb to keep customers happy!!!! You will need them as NBN rolls out completely and you realise the monopoly you had is over

  • kyin on 04/03/2018 - 17:06
    +1

    Thanks OP, got it on first try :D

    I'm on the $39 Go Mobile Plus BYO plan with 10gb. Spoke to Avadhut - said I was eligible and received the SMS instantly.

  • Fractual node on 05/03/2018 - 21:40
    +4

    Yes! Picked up a Pixel 2XL from JB-HiFI $59pm Telstra deal including Google mini and headphones on Sunday. Monday logged into Telstra spoke to Vishal on live chat and managed to get the free 5gb and then today called Telstra and wangled a $10 discount on the plan. Thanks OZbargainers got myself a right result

    • CrocDundee on 06/03/2018 - 09:46

      Well done!!

    • hweita on 06/03/2018 - 20:57
      +1

      Nice, what was the rationale for getting the $10 discount?

    • OZBargaina on 07/03/2018 - 22:21

      How did you get a 10 dollar discount on the plan?

  • MisterQ on 06/03/2018 - 14:47

    So, I keep trying this and keep getting Codi, who either asks me to rephrase the question, or tries to sell me stuff like data packs.

    How do I get a human on the phone.

    • MisterQ on 06/03/2018 - 15:10

      Well, I got a human - i think by just confusing the Virtual Codi. Ravindranath. Enabled it - I asked if this applies to each of the 6 services on my account or the account in total) and was told, just one.

      • Yoga on 06/03/2018 - 15:19

        If you look just above, Rakddon on 03/03/2018 - 21:59 said "I got 5GB on all my accounts after I made a complaint."

        Try again for the other services.

      • CrocDundee on 06/03/2018 - 16:49
        +1

        Definitely can have it on ALL accounts. Don't let them tell you otherwise.

  • djprima on 08/03/2018 - 12:15

    So I was just on a chat with Telstra. They said this is only eligible for multiple services signed and can only be applied to 1 number. For the existing offers already given, they will review it and if found that if it's actually not eligible, it will be removed

    Oh well

    • John Kimble on 08/03/2018 - 12:37

      Man they come up with some good excuses

    • CrocDundee on 08/03/2018 - 16:06

      Hahaha - They won't do that.. If they did, it will no doubt be worse for them from a money making point of view after I'm finished talking with them.. lol..

  • Nurfballs on 08/03/2018 - 14:49
    +1

    Man o man .. i'm going through some incredible difficulty trying to get a straight answer from these Telstra reps.

    I've called them twice already and they have confirmed that they will be applying the extra 5GB to my account, however, it's been weeks and it hasn't been done yet.
    When i call to find out what is going on, I get told I have to sign up to a new $110/mo plan to be eligible.

    I went back to the website that was linked by OP to try and explain to the rep that they are mistaken, and it's now been taken down. They are now basically denying that it was ever a thing.

    Anyone else having these kinds of problems?

  • Fahlee on 10/03/2018 - 19:55

    I was also successful with the deal via Live Chat last Monday. It was a quick process. Basically, they just confirmed my account with Telstra and he applied it straight away. Got me to stay online while the data was being applied. Roughly a 15min wait. Talked to Lhosheto.

  • googoogaga on 11/03/2018 - 15:30

    Anyone tried getting 5gb added onto a data share SIM number/account?

    • CrocDundee on 11/03/2018 - 21:47
      +1

      Yes - it worked for me and my two accounts that are data share.. Got 5GB each account/sim.

      • googoogaga on 11/03/2018 - 21:55
        +1

        ok great, i'll keep trying

  • Yoga on 12/03/2018 - 15:42

    Are Casual (ie. out of contract) plans eligible for the 5GB bonus?.

    • CrocDundee on 13/03/2018 - 09:15

      yes - I am not in contract and had it applied.

  • kpl69 on 12/03/2018 - 22:33
    +1

    Thanks OP. Got this added today to my account via the online chat.

  • 76F on 13/03/2018 - 03:40

    Thanks, got it via live chat. Anyone know if there's a max limit on bonus mobile data or monthly credit? Was told that it was 16gb and they couldn't add any more to one of my numbers. Also was told maximum monthly credit has been applied to my numbers ($10 + $20)…

    • CrocDundee on 13/03/2018 - 09:20

      Don't really know tbh… It kinda depends on who you chat to. All I know is that I originally started off with 2GB with 5GB bonus totalling 7GB on my SIM only plan and have since increased it to 31GB over the last few years. In terms of monthly credit, that depends on who you get as well. For me I have managed to get up front credit to help offset my monthly bill and additional monthly credit of 2 x $20. Ultimately, I have paid probably one bill in the last 4 years..

  • fvn on 13/03/2018 - 20:31

    Thanks OP. Signed up to the $59 p/m Pixel XL Family and Friends deal yesterday. Gave this a shot today via live chat and got it first go! Spoke to Sonia.

    At first the rep said I'm not eligible, which is fair enough because I only just ported in to Telstra. But when I asked for the reason why I'm ineligible, she couldn't give me an answer and gave me the extra 5gb lol

    • CrocDundee on 14/03/2018 - 00:35

      Haha! Well done!

  • Shmuel on 15/03/2018 - 05:59
    +1

    It's just luck of the draw. I tried with a few sales reps on live chat and after speaking with two, I think I got it on the 3rd. Be persistent and maybe you will get lucky!

    • CrocDundee on 15/03/2018 - 10:47
      +1

      That's exactly right when dealing with Telstra! Glad to hear you got it..

  • doxxie on 16/03/2018 - 09:21

    On the original friends family (staff) plan (min $10 spend, $39 cap), told they cant change staff accounts :(
    not sure if its worth to keep trying. they also mentioned it expired last month, but i can see a few people are getting lucky.

    • CrocDundee on 16/03/2018 - 10:04

      Yeah it really is luck of the draw on who you get on live chat.. Some will do it. Others won't.. If you can be bothered, keep trying.

  • n00dles on 17/03/2018 - 13:48
    +1

    Just finished chatting to a Rep via Live Chat, applied the 5GB to my account and the wifes.

  • kerfuffle on 18/03/2018 - 18:29

    I spoke to Chetan yesterday morning but he said I wasn't eligible for the 5GB bonus data as I'd only been with Telstra for four years and that the bonus data was for Telstra customers of five years or more.

    • Yoga on 18/03/2018 - 21:55
      +1

      I was told on Live Chat that one has to have 2 services to qualify, with no mention of time period.
      The excuses (to not give the bonus 5GB) seem to vary.

      • kerfuffle on 18/03/2018 - 21:58

        Wonder if mobile + shared data SIM counts as two services 🤔

        • CrocDundee on 19/03/2018 - 11:17
          +2

          Haha - don't believe what they are telling you. You just need the right rep to have it added to your account.. I know people who have only been with Telstra 6 weeks and they got this deal with no additional service.. Just keep trying a different rep til you get the right one.

  • Ipsum on 18/03/2018 - 21:27
    +2

    6th time lucky :) 5gb just applied to my account, have been with telstra 2 days.

    • CrocDundee on 19/03/2018 - 11:18

      Hahaha - there you go! No need for any minimum length of time to get this deal..

  • he88388 on 18/03/2018 - 23:06
    +1

    Just spent 10mins via live chat and successfully added 5g towards my JB hi-fi $49/mth deal joined a few months ago.

    • CrocDundee on 19/03/2018 - 11:18
      +1

      Well done!

      • he88388 on 19/03/2018 - 20:05
        +1

        Thanks Tuhan for listing this deal on ozbargain. I wouldn't have known otherwise. Top bloke. Keep up the good work.

  • AnakoniEkewaka on 26/03/2018 - 00:25

    May have ended? Attempted to get it added to my account today but was told offer has expired. Will keep trying later as others have said maybe depends on which live agent you get.

    • CrocDundee on 26/03/2018 - 13:49
      +1

      Keep trying! You will come across someone who will apply it for you.

      • AnakoniEkewaka on 26/03/2018 - 21:23
        +1

        You are right. Had another go and second time round had the 5gb applied no problem. Thanks for the tip :)

        • CrocDundee on 27/03/2018 - 10:56

          Awesome! Well done!!

  • simon sayz on 26/03/2018 - 12:53
    +1

    Heads up, I just had a chat to an Agent on their Live Chat, they applied the 5GB straight away :)

    Thanks for posting this!

  • catch1 on 26/03/2018 - 21:36
    +1

    Just received bonus 5GB data, I only have $59 plan with Telstra

  • MT2010 on 30/03/2018 - 11:59
    +1

    Thanks OP - received 5GB bonus data today. Tuhan means God in Indonesian.

    • CrocDundee on 31/03/2018 - 13:38

      Good work! Yes - I know it means God/Lord or even Master in Indonesian :)

  • mith on 01/04/2018 - 14:37
    +3

    I just got 8GB added to my 15GB via Live chat (I only asked for 5GB). First time they said no, second one did it no problems!
    I'm on the Pixel 2 $59 plan from JB.

  • gsmMASHA on 02/04/2018 - 19:14
    +2

    Thanks OP, via live chat just got data added. Now getting 7gb for $35/month on casual plan…

  • DemocracyManifest on 08/04/2018 - 09:24

    I got 5gb a little while ago successfully added to my tablet plan; it was a Samsung Tab A 8.0 that I was getting for 10 a month on top of internet. 6gb now, still dont have it in tab to prevent bill shock!

  • opilot87 on 10/04/2018 - 13:47
    +1

    Awesome got 5gb added to both my
    Mobiles today

  • Bomba on 16/04/2018 - 23:33

    After 4 attempts I managed to get the bonus data. Or so they say.. we will see!

    • John Kimble on 17/04/2018 - 02:54
      +1

      You should get an SMS confirming and it should update in your app almost instantly.

    • CrocDundee on 17/04/2018 - 08:32

      Like John said, it should happen instantly with a text message confirming the success of applying 5GB. If that didn't happen you won't be getting anything. Contact them again to have it applied.

      • Bomba on 17/04/2018 - 10:53

        I have received an SMS saying I have an additional 5GB, but the app doesn't reflect that. Maybe it's a little slow to update?

  • ozdavo on 17/04/2018 - 11:46
    +1

    Thanks. Easy & quick. Success 1st try with Live Chat

  • Olokun on 21/04/2018 - 12:25

    Failed on first try.

    Has anyone successfully been able to get this on the $59 Google pixel 2 xl plan in the last day or so?

  • tonester on 24/04/2018 - 12:43

    I pay $40 for 15gb on the Go Mobile Plus BYO $50 plan and apparently can't have any more data or credit - is that true?

    Does anyone else on the same plan pay less or receive more data?

    • CrocDundee on 24/04/2018 - 17:56

      I am on the Go Mobile BYO $50 plan (doesn't say plus in my plan though) and have 31gb shared data plan. You will be able to get it. Don't take no for an answer

  • Nuclearvodka on 10/05/2018 - 14:50

    Just curious guys
    Would this work if I'm a new customer?
    Do i just pretend I was told about this offer and hope for the best?

  • googoogaga on 09/06/2018 - 20:54

    just ported another service over with the iPhone X jb hifi deal and 1st attempt on live chat and had the 5gb applied so 30gb for $49 p/m

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