Uber Driver Stopped for Petrol. Are You for Real?

Lapplejack on 05/03/2018 - 12:18
Last edited 06/03/2018 - 18:45 by 1 other user

Hello everyone, I just wanted to get your opinion on this incident involving uber. I ordered an uber to get to work the other night which is only an 8km ~20 minute trip. After I got into the uber the driver informed me that "he'd been driving all over Sydney" and that he was running low on fuel. I said to him "are you serious?" and he told me that he was. I felt like at this point I had to just go with it as I was already running late. I ended up directing him to a servo that was a bit of a detour. I had to wait about 5-10 mins whilst he refuelled.

Anyway, long story short I ended up arriving at my destination on time. I subsequently emailed uber about the incident as I feel that it should be the driver's responsibility to make sure they have adequate fuel prior to accepting a journey, especially when it is such a short distance. I requested at least a partial refund for the time spent refuelling. They "thanked me for my feedback" but could offer no partial/full reimbursement of the fair as I arrived in less time than their estimated journey duration at the outset of the trip. I then had a few back and forth emails which ended with me saying that I won't use their service again, to which they replied with an "account deletion" email.

I am not really sure what the point of this post is but I just wanted to get this off my chest. I initially tried to get a taxify on the night but the wait was > 10 mins. I have only had good experiences with their service recently.

I always knew uber were bastards, especially after listening to The Dollop (http://thedollop.libsyn.com/271-uber) but this just cemented it. Anyone have a similar experience?

UPDATE

Summary as requested by some as maybe I haven't been as clear I could be:

*Ordered uber as I was running late for work (surge pricing) and didn't have enough time to walk/cycle/catch a camel
*Got into the uber and driver informed me that he was running low on fuel and needed to get fuel
*Driver didn't know where the nearest servo was so I directed him to one which was a bit of a detour
*We pulled up to the servo and had to wait for a free spot for him to refuel. Realistically probably took 5 mins.
*Arrived at my destination on time so net loss to the universe was nothing
*I emailed uber to let them now that I thought it was lame that my driver took a detour to refuel
*They replied by saying that they will look into it but would offer no refund as the the actual trip time/distance was less than the estimated time/distance
*I replied by saying this was unacceptable and that I would not be using uber anymore
*Uber replied with an account deletion email - this is what pissed me off the most as I think this was terrible customer service and what spurred me to create this thread
*Yes, entirely a first world problem but this whole website is essentially about the first world and its problems.

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Comments

      • Cheap Charlie on 05/03/2018 - 13:20
        +47

        I once had to stand in line for 3 minutes to order a coffee, outrageous. šŸ˜œ

        • Clear on 05/03/2018 - 13:24
          +19

          That's disgusting. You should report them to the ACCC. You deserve $10 compensation and make sure you email the manager and let him know you're never ever coming back. Your lost business is gonna have a serious dent on their income.

        • ThithLord on 05/03/2018 - 13:46
          +3

          Did they give you a free mini-biscuit on top?

          If not, I'd take the complaint STRAIGHT to the top. Post on their Facebook, or, if you're sure it's very serious - create an equally wingey post like OP has.

        • thetrain on 05/03/2018 - 14:09

          Did they charge you extra per minute you waited? Otherwise not the same

        • Scrooge McDuck on 05/03/2018 - 14:18
          +5

          I once had to stand in line for 3 minutes to order a coffee, outrageous. šŸ˜œ

          At least they didn't ask you to park.

        • Scrooge McDuck on 05/03/2018 - 14:25
          +3

          @Clear:

          You should report them to the ACCC.

          The ACCC is a toothless tiger.

          I'd report the incident to both the UNHRC and Interpol!!

        • pegaxs on 05/03/2018 - 15:48
          +1

          @Scrooge McDuck:

          I would send a sternly worded tweet and appropriate hashtag directed at Uber CEO, @dkhos.

          #StopUberFuelStops #BowserFreeUber #NoUberStationStops

          At least they didn't ask you to park.

        • one man clan on 05/03/2018 - 16:20

          Did you pay 40c a min for the privilege?

      • iDroid on 05/03/2018 - 13:24
        +24

        He was paying for the time during the refuelling - I don't think this is entitled.

        If the meter was off and it did not require a detour (cost to client) then your assessment holds, but I think OP is valid to be annoyed - want to fill your car up? Don't do it while the customer is sitting there and paying you for the luxury.

        Why was the driver 'entitled' to charge the customer while they fill up their fuel?

        • Clear on 05/03/2018 - 13:26
          +3

          OzBargainers in general are typically entitled in forum posts.

        • iDroid on 05/03/2018 - 13:28
          +6

          @Clear: Agreed, but I don't think it fits in this instance. Actually sounds like the Uber driver was the entitled OzBargain user (entitled to get paid by a customer to fill their fuel).

        • Clear on 05/03/2018 - 13:29
          +1

          @iDroid: You're correct. I intended for that part to be in general but I see it doesn't come across as that now.

      • Ulysses31 on 06/03/2018 - 22:00

        Not sure if you guys are serious… i see you have popular opinion. And Iā€™m a very humble person. Entitlement is rife these days. Makes me sad/sick/frustrated.

        But if i pay someone to take me somewhere, theyā€™re hired for my interest. They know what that interest is, a pretty black & white agreement.

        Stopping for fuel, toilet, food, cigarette… clearly not organised, doing it on my time.

        Do i need to ask when i open the door, ā€œare you prepared?ā€

    • applejack on 05/03/2018 - 13:35
      +27

      100% this is a first world problem and an entitled post but my opinion is (profanity) uber and what they stand for. I think what really riled me is that after I replied that I was unhappy with their service they sent me an "account deletion successful" email. I'm not really sure what part of customer service that is and how you retain customers?

      So for me this post is basically: 1) get others' opinions 2) tell people who don't already know that uber are dicks

      That's all.

      • Cheap Charlie on 05/03/2018 - 13:38

        Well said mate, I can relate to that.

      • Findo on 05/03/2018 - 13:53
        +4

        I donā€™t think their culture is particularly healthy. Look at the actions of their old CEO.

      • wyrmy on 05/03/2018 - 17:40
        +6

        Posting the contents of the emails sent back and forth before the final "account deletion" would be helpful.

      • spriggan43 on 07/03/2018 - 13:34

        Thank you for accepting this as a first world problem, I wish others on this site would also take the time to reflect.

        Cue "I'll Make A Man Out Of You" Mulan - Disney

  • DarthAntz on 05/03/2018 - 12:56
    +1

    terrific complaint. whorthwhile.

  • mobius on 05/03/2018 - 12:57

    You are a baby.

  • Findo on 05/03/2018 - 12:59

    Did you have to pay for waiting time?

    • applejack on 05/03/2018 - 13:03
      +7

      Of course.

      • Findo on 05/03/2018 - 13:04
        +4

        Chargeback time

  • Ryanek on 05/03/2018 - 13:06
    +3

    Considering you got to your destination under the estimated time, this whole conversation is moot. Other than the time you spent emailing Uber to complain, this whole experience was of NO inconvenience to you.

    • Findo on 05/03/2018 - 13:13
      +6

      Doesnā€™t Uber charge for waiting time or for speeds under 26km/h?

    • [Deactivated] on 05/03/2018 - 13:14
      -4

      Unless he got charged for the 5-10 min refueling stop but surely they would meter on distance traveled not time lapsed…

      • iDroid on 05/03/2018 - 13:26

        Surely you'd think you're right, but surely maybe not.

        • [Deactivated] on 05/03/2018 - 13:26

          OK thanks for that mate..

        • iDroid on 05/03/2018 - 13:29

          @Warier: No probs, happy to help.

      • thetrain on 05/03/2018 - 14:12
        +2

        OP paid an extra $0.40 a minute.

        • love2buy on 05/03/2018 - 15:54

          You are correct so for 10min refueling that would be about $4.

        • particle on 06/03/2018 - 01:15

          @love2buy: When taxis pause the meter during refuelling, do they do that voluntarily? Or because it would be illegal to charge the passenger for a stop that the driver wants to make?

          If it's illegal and OP wanted to pursue it then you'll probably have to go thru the ACCC for help (see Sharing Economy on their website which is where Uber falls under, then Make A Complaint).

          Of course if you were happy with your driver's service and would have tipped $4 anyway then all's good ;)

    • R-Man on 05/03/2018 - 15:07
      +8

      Why would you be happy to pay for the time and km it takes the driver to detour to a petrol station and fill up?

      How about if he went through a Macca's drive thru during your trip because he hadn't eaten before his shift?

      • Ryanek on 05/03/2018 - 15:37

        No where in OP's post did he mention he paid "extra".

        • R-Man on 05/03/2018 - 15:43
          +4

          True, but they have confirmed it in the comments. The post didn't mention stopping the meter so I interpreted that they did pay extra for it.

          So would you be happy to pay for the extra time and distance?

        • thetrain on 05/03/2018 - 16:07
          +1

          You can't stop the meter in Uber. So OP paid extra per minute waiting.

        • bad hombre on 05/03/2018 - 17:05

          Aren't Uber trips fixed price? Price is set before your ride arrives. So detour would not cost OP anything?

          It's been a while since I have used an Uber so they may have changed things around.

        • illumination on 05/03/2018 - 17:20
          +1

          @Craysee: They're fixed fares in certain cities. Not in any Australian cities (AFAIK)

  • [Deactivated] on 05/03/2018 - 13:09
    +11

    i'd be pissed too, he shouldn't have accepted another job if he needed to get fuel. you pay both for time and distance under uber's charging model

    • illumination on 05/03/2018 - 17:07
      +3

      See this comment

      Driver would also be penalised for not accepting trip if he was pinged (you can only ignore so many trips)

      • [Deactivated] on 06/03/2018 - 10:18

        oh i'm aware of that, which is why if he was that close to running out of fuel, he should have made himself unavailable in the app before he got allocated any more jobs, giving him time to refuel

      • JohnnyB.Cheap on 06/03/2018 - 10:41

        Still not the customers problem. If i'm running late for work and decide to take the toll road, I'm not going to try and charge my boss for the privilege of me arriving on time

        • illumination on 06/03/2018 - 10:45

          Not "defending" the driver at all.

          Agree that the driver shouldn't have done it and agree with your analogy - I'm merely trying to explain why he may have accepted it even though he shouldn't have.

          Although, it seems that I may be wrong.

          As a driver we can decline trips without penalty (there is a no thanks button next to the accept trip).

          From here

  • mick123 on 05/03/2018 - 13:50
    +18

    If you really want to stick it to the driver, send 1000 red roses to his wife

    • crob on 06/03/2018 - 10:08

      1000 red roosters to his wife… bargain

  • altomic on 05/03/2018 - 14:06

    Mate, you should have posted here while it was happening and one of us would have picked you up.
    .
    Edit: have you spent more time posting and reading comments than it did for the driver to stop and get fuel?

    • applejack on 05/03/2018 - 14:28

      see above re: bigger picture and uber being (profanity)

  • indium on 05/03/2018 - 14:19
    +2

    I'm with OP, if I were an uber driver I'd take 5 min to fill up before accepting a customer.

    • love2buy on 05/03/2018 - 15:58
      +2

      I think some drivers are addicts. They say to themselves I'll finish up after this trip finishes but if an ontrip job comes up they'll sure enough hit the accept button.

      • abb on 06/03/2018 - 09:26
        +1

        "This is my last trip, for real this time"

      • SlickMick on 06/03/2018 - 11:11

        I don't think it's an addiction, it's wanting to do your job 100%. When I want to quit, I reach for the quit button. If a ride comes up before I can hit the button, I take 1 more ride. That usually happens several times in a row taking you to the other side of the city, and you find you've just driven an extra 3 hours.

        Kinda the same as my office job used to be really.

    • particle on 06/03/2018 - 01:38
      +2

      If Uber doesn't refund passengers when drivers refuel on a job, then it would make more economical sense for the Uber drivers to always refuel while still making money from a passenger.

      But I wouldn't like that sort of service and agree with OP I wouldn't want to be that passenger. I'd rather have the option to tip for good service, than be forced to pay the extra $4 for bad service.

  • Adz81 on 05/03/2018 - 14:30

    What's the actual (profanity) issue?

    You arrived on time. Job's right. You would've only wasted the 7 minutes of your life that the driver spent getting fuel.

    Probably by making some whinging bitch post or some such thing, asking if people were serious…

    • picklewizard on 05/03/2018 - 14:36
      +6

      The fact that he had to pay for the time spent fuelling?

      https://help.uber.com/h/33ed4293-383c-4d73-a610-d171d3aa5a78

      Your payment for the trip is calculated as: ((base fare + time rate + distance rate) * surge multiplier) - Uber fee + tolls and other fees.

      So the driver had deliberately stiffed the customer with the time spent fuelling rather than doing this between fares.

  • MynyMouqe on 05/03/2018 - 14:37
    +8

    Wow… little surprised at the defensiveness of some posters towards Uber here.

    IMHO - driver stuffed up, and as you said should have filled up prior to picking you up (i.e. don't accept the job if you are not ready to do it). I've noticed that some drivers are very quick to grab jobs while you're in a car, even if they're going to end up not being there for a while (due to still doing the first trip).

    • SlickMick on 06/03/2018 - 11:24

      Uber sends driver the job because he's in the best position to take it. To not take that next job is poor customer service for the next rider.

      Unfortunately Uber's technology falls short on monitoring fuel gauges. A really skilled driver would have hit the stop button before OP's ride came through, the rest of us would accept the job and ask the rider if they're happy to wait while fuel up, or are they enjoying standing on a curb during a surge. The OP was in a situation where it was this ride or no ride, I think it all worked out really well.

      Yeah I can feel the defensiveness as I write :)

  • tsunamisurfer on 05/03/2018 - 15:10

    OP's just desserts….banned from Uber.

  • pegaxs on 05/03/2018 - 15:23
    +6

    Did you try stamping your feet? Or did you just jump straight to "I want to speak to your manager" mode? Did you say "no, that's not acceptable." or did you just say "ok, I guess so." so you could have something to be "outraged" about later on your Tumblr blog?

    This is what happens when people want to use an unregulated industry to try and save a few dollarydoos. Next time, book a hire car or a taxi.

    What are you hoping to gain here? For everyone to stop using Uber because you are butthurt? Do you want compensation? You want the driver to get his account deleted? You want your account back? You want Uber to take out a full page ad in the Sunday paper to apologise? Is this just a rant post where you were hoping everyone would pat you on the back and say "yeah, you're right"… What is the end goal of this post?

    I always knew uber were bastards

    But you used their service anyway?

    • applejack on 05/03/2018 - 15:55
      +6

      There is no end goal. All I am doing is sharing an experience of a service that people commonly use - i.e. what most of ozbargain (and the internet) is all about. What amazes me is how worked up people get and how defensive people are towards uber. It is interesting to see the divide about what people think about this practice. I guess what I can conclude is that most people wouldn't mind if their uber refuelled and charged them for it during their journey. Right?

      • pegaxs on 05/03/2018 - 16:16
        +1

        There is no end goal.

        Then why post? I'll take it as the rant section then.

        how worked up people get

        Same could be said for your OP and subsequent replies…

        people wouldn't mind if their uber refuelled and charged them for it

        From what I understand (and I have only ever used Uber once, no refueling.) is that when you book an Uber ride, you are given the price up front and a rough time of arrival at your destination. Uber takes into account possible distance and ride time and calculates out a fare. I have read on the Uber site at some stage that if you opt for the non upfront fare, that so long as you dont change plans or make detours, that you will pay the lesser of the two fares???

        So, it appears that even including this fuel stop, the driver still got you there at the nominated time and for the price you were quoted? Your outrage is about being charged for the time sitting still at the service station, do you have a breakdown of that cost on its own? What does Uber charge for idle time? I want to know how much to be outraged. Are we talking $2 outrage or $28 outrage?

        • thetrain on 05/03/2018 - 16:33
          +1

          $0.40 per minute UberX

        • pegaxs on 05/03/2018 - 16:39
          +3

          @thetrain:

          Cheers. It took some really deep digging to find it on the Uber website. They certainly do like to bury this type of information… Iā€™m guessing that it was a normal fare type rather than an upfront fare that OP paid…

          So, even at maximum outrage!!! of 10 mins, OP was out an extra $4? Iā€™m thinking of starting a ā€œgo fund meā€ page, thatā€™s all…

        • applejack on 05/03/2018 - 17:10
          +3

          @pegaxs: I realise that the amount is trivial and the problem is genuinely first world but at the end of the day I ordered the uber because I believed they could provide a service from A to B. I would probably guess that most uber drivers don't refuel during a fair. This was also during a surge period so I am not sure what the exact cost would be. As far as I understand uber provides an estimated fair price which is a range e.g. "$35-$45" and the actual fare is calculated on some formulation of base rate + distance + time + surg pricing.

          I guess this is a rant but it's interesting to see the varied opinions like your own. Rage on?

        • Slippery Fish on 06/03/2018 - 10:18
          +1

          @applejack: the service seems top notch. You got there on time, they appoligised for something out of their control, then when nothing they were able to do made you happy they assisted you in closing your account as you said you wouldn't use them again.

          I imagine the person who hit deleate spunked abit at the satisfaction lol.

  • whooah1979 on 05/03/2018 - 15:42
    +2

    I had to wait about 5-10 mins whilst he refuelled.

    Thatā€™s hard to believe.

    • knasty on 05/03/2018 - 16:22

      Agree. If time is short I'd say "can you just put 10 bucks worth in so its quick." 2 mins tops. I've had taxis do the same so definitely not limited to Uber.

      • whooah1979 on 05/03/2018 - 18:24
        +1

        5 to 10 min sounds like an exaggeration. Itā€™s more likely 2 min, but may have like felt longer due to being late.

        • Tiggrrrrr on 18/04/2018 - 17:50

          "but may have like felt longer"

          That's what she said…

  • Shazam82 on 05/03/2018 - 16:08
    -4

    So basically you wanted a partial refund because you had to wait 5-10 mins……but you still arived on time…and uber are the bastards. Stand in front of a mirror and repeat that three times. Look at yourself because that's what selfish entitlement looks like. Just because they're providing a services doesn't give you the right to act like a spoilt brat. If it's such an issue drive yourself to work. Honestly children shouldn't behave like this, let alone adults.

    • watwatwat on 06/03/2018 - 02:31
      +3

      Look at yourself in the mirror and tell yourself to understand something before you comment on it.

      You pay per minute in an uber so why do you think it is reasonable to be charged extra for the silly driver to detour from your trip and go get fuel? Not only does it delay you, it costs you more.

      • Slippery Fish on 06/03/2018 - 10:21

        Should of told him he owed you a coke for the delay, would have covered the extra lol

        • illumination on 06/03/2018 - 10:46
          +2

          Lol I'm so confused.

          You say "should of".. but then follow that up with "would have"?

        • Slippery Fish on 06/03/2018 - 12:22

          @illumination: could of Beena good read otherwise

  • one man clan on 05/03/2018 - 16:18
    +22

    What is wrong with all the negative comments? I'd be super pissed if that happened to me.

    • Ridiculous Panda on 06/03/2018 - 00:11
      +4

      I might be a bit pissed, but Iā€™d definitely not talk about it ever to anybody, post it on the internet, or bother sending emails back and forth to get a couple of dollars worh of a refund. Our lives should be better than that. To me, this is simply pathetic.

      • watwatwat on 06/03/2018 - 02:32
        +3

        "bother sending emails back and forth to get a couple of dollars worh of a refund" - mate, this is ozbargain.

    • idonotknowwhy on 06/03/2018 - 16:55

      Lots of Uber drivers on OzBargain as the economy is in the toilet :(

  • AJW on 05/03/2018 - 16:19
    +5

    First world problems are becoming more common on ozbargain, half the time I can't tell if someone is trolling anymore.

    Imagine if you were in his position? Miss a fare, or politely ask if you can refuel and hope the person understands that you don't make a lot of money anyway, and you'll be as quick as you can be refuelling.

    Are we all so busy we cannot give another person a break, it took you hours by the sound of it corresponding and complaining lol

    • pegaxs on 05/03/2018 - 16:35
      +1

      Miss a fare, or politely ask if you can refuel…

      I am 100% certain that this is what the driver did. I just canā€™t belive that the driver said nothing pre-trip and/or OP said NO! and the driver did it anyway. I donā€™t believe there was a big detour to get the fuel or that OP had to wait ā€œ10 minsā€.

      I want to get the drivers side of the story. It sounds like Uber consulted the driver about it and the subsequent deletion of OPā€™s Uber account tends to lend credit to the drivers version of events.

    • watwatwat on 06/03/2018 - 02:33
      +1

      Then all drivers would just hold off on refuelling and then wait until they get a customer before they do. Then they'd get paid to refuel! Might as well take their time, grab some snacks, as the passenger is paying.

      • idonotknowwhy on 06/03/2018 - 16:58

        Probably wouldn't scale that way. Too many 1-star rating and they'd be sacked.

        I guess they could wait until they're close to 5.0 and then refill on a paid time, then stop doing it when they drop below 4.7 lol.

    • idonotknowwhy on 06/03/2018 - 16:57

      First world problems are becoming more common on ozbargain

      Why is that surprising? OZbargain is an Australian community, and Australia is considered a first world country.

  • IdBuyThat4aDollar on 05/03/2018 - 16:30
    +5

    Mate this is nothing.

    I once had a cab driver pick me up from Melbourne Airport after midnight (after probably waiting 20 mins in the taxi rank), and while we were on the freeway he tells me his eftpos machine wasn't working so he could only take cash. I tell him I didn't have any cash on me or have any at home (I pretty much pay for everything by card), so he tells me he can stop at an ATM on the way. I wasn't too impressed, also most the trip to my place is freeway so there aren't really any ATM's on the way.

    I tried arguing for a bit because I thought maybe he was doing something shifty (like a cash in hand job or something) and I needed a receipt to be reimbursed through work. He said he can give me a receipt so I figure maybe his eftpos machine actually isn't working so what can I do? So I tell him there's a petrol station near my place I'll just go to the ATM there. I have an ING card so I don't care about ATM fees :)

    We get to the petrol station and the main area is closed you can only talk to the attendant via a window. I ask him for cash out (needed like $60) he says he can only do $20.

    I go back to the cab and tell him to go to the shopping centre a bit further down which has a Coles. I get there and find out they closed at 12am.

    The nearest ATM I could think of was 10 mins away. I have no choice but to go there.

    Long story short this added like 30 mins to my trip and I was already wrecked from interstate travel for work, after a delayed flight and after waiting ages at the taxi rank. Pretty sure he stopped the meter from the petrol station onwards, and the fare was going to be reimbursed by work anyway, so I wasn't worried about the cost, but was pretty frustrated that I got home at like 1am. I was pretty angry at the time, but by the next day I got over it.

    I would much rather have caught an Uber and be in your situation. Payment is much simpler on Uber and they don't charge like 10% or whatever the ridiculous credit card surcharge is in a cab. Only thing is my work doesn't reimburse Uber rides.

    • Keef on 08/03/2018 - 13:47

      Moral of the story is; things break, people make mistakes and large corporations don't give a shit. We can move forward as a race now and agree that things aren't all "peaches n cream". I have had way worse than what the OP has posted but some people have a lower threshold for unfair treatment. Life is unfair.

  • [Deactivated] on 05/03/2018 - 16:45
    +8

    Cars require fuel.

  • ozbjoe on 05/03/2018 - 17:08
    +2

    Take ride again on same route with similar car.
    you will know the difference in fair.
    Ask for refund the deference amount.
    Note: Make sure the uber has enough fuel. Or else you have to repeat the process again.

    • bobz79 on 05/03/2018 - 18:22
      +2

      Or do the fair estimate here: https://www.uber.com/en-AU/fare-estimate/

      I think OP is exaggerating. Uber does refund/adjust if the actual fare exceeds the estimate and there is a valid reason.

      May be truth is, trip was completed within estimated time and cost, but OP just wants a refund for his inconvenience :-)

  • illumination on 05/03/2018 - 17:15
    +12

    My breakdown (disclaimer: I'm also an Uber driver)

    • OP has the right to be a little annoyed about having to pay for the waiting time which he ordinarily shouldn't have to (it would've probably been minimal, but that's not the point)
    • OP definitely comes across as having a whinge though - particularly by adding "Are You for Real?" in the title
    • Driver should've filled up beforehand, but didn't, and as explained by sph, you can't pause a trip and as the driver you get "penalised" for not accepting requests. This might partially explain why the trip was accepted.
    • Ideally, driver should've gone offline as soon as he finished previous trip, but driver may have either been in the middle of a trip (and this came up, i.e. didn't have the opportunity to go offline) or was completing a "destination trip" and it is quite wasteful to have to go offline without having completed your "destination trip" (happy to elaborate on "destination trips" - not something commonly known to passengers)
    • It is technically possible to go offline during a trip, but I would imagine some drivers (especially less savvy drivers) are not aware of it and you don't always think of it.
    • Given that the driver did accept the trip though, I think he should've ended the trip a little early (to give a bit of a discount)
    • OP is saying he should've been re-assigned to a different driver - a different driver might have actually been further away, even after factoring in the waiting time at the petrol station (but no one can verify this)
    • Ridiculous Panda on 06/03/2018 - 00:20

      I agree with everything you said but you should never end a trip early. If anything goes wrong, uber will let you fight your own battle without giving a damn.

      • illumination on 06/03/2018 - 10:51

        Given the setup of Uber, I'm not sure how much Uber would be willing to help even if we were on a trip. I mean, I guess it would be wrong of me to say it would make no difference, but Uber's structure is such that they are able to pass on a lot of the liability (of problems) to the driver anyway.

        Obviously you hope for nothing to go wrong, whether officially on a trip or not on a trip, and the assumption here is nothing will go wrong between the time you end the trip (early) and you drop the passenger off.

    • abb on 06/03/2018 - 09:28

      happy to elaborate on "destination trips"

      Please do

      • illumination on 06/03/2018 - 10:54
        +3

        Ok so, as an Uber driver..

        • You can't see your passenger's destination until you swipe "Start Trip" (ordinarily not done until you actually pick up a passenger and have them in your car)
        • However, you can (twice per calendar day) specify your final destination
        • This results in the driver app only giving you rider requests that are travelling in the same direction as you.
        • Example: Going home? Put your home address (or somewhere just past home to give yourself a little more "range") as your final destination, and the app will only give you customers going in that same direction
        • It doesn't mean you'll be getting someone all the way home, but at the very least, it will not be a significant detour

        Given you can only use this feature twice a day, if the driver was using this feature and had run out of fuel somewhere in the middle, it would've been wasteful for him to go offline to refuel.

        • abb on 06/03/2018 - 11:41
          +1

          Interesting. Weird that they only allow it twice per day. Seems like it would be useful if there's a big event on (or just spam "airport" all day…)

  • Kempe on 05/03/2018 - 17:48
    +3

    op's a drama queen

  • James0075 on 05/03/2018 - 18:09
    +2

    Uber driver should refuel before accepting new jobs for this he should initiate STOP FURTHER REQUEST. Then complete the trip at hand then go to refuel. Now he can go online and accept new trips. Refueling during trips is wrong.

  • bigboy69 on 05/03/2018 - 18:10
    -4

    listen here m8, stop being a twat and complaining cos some guy who just had to work the whole day to feed his family wasted your little precious time of 5 minutes

    • watwatwat on 06/03/2018 - 02:36
      +6

      The passenger also pays for time, so it cost him time and also extra money.

      It would be like you going to mcdonalds to buy a big mac and then the server goes to take a piss. Then he charges you an extra 30 cents for the burger (due to his time wasted in peeing) and then give you a colder big mac.

      • [Deactivated] on 06/03/2018 - 10:24
        +2

        and you brought it up with his manager who said the price is close enough so they don't care

      • Slippery Fish on 06/03/2018 - 10:27
        +1

        Macas food is rarely ever hot anyway lol.

  • luffyex2010 on 05/03/2018 - 19:04

    Not sure whats wrong with refueling as op did mentioned other night. It could be a really long day for the driver.

    Maybe it could also help to suggest to uber to have v.i.p cars cater for v.bz.ppl like OP which you can add note when you order the car like keywords (urgent late, no refuelling, etc)

    When you are late….you are LATE even by a minute. Just need to inform that you are running late don't see the problem here.

    Ah…must be a first world issue.

    I am sure you will love Japan as they are very efficient in their transportation. "We apologized for the delay as you are 10.25 secs late"

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