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Back To The Future Trilogy (Bluray) $12.87 @ Big W Online

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Back To The Future Trilogy (Bluray) $12.87 @ Big W OnlineAffiliate
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LEl Taco on 26/12/2010 - 23:41 bigw.com.au (3092 clicks)
Last edited 28/12/2010 - 11:09
This post contains affiliate links. OzBargain might earn commissions when you click through and make purchases. Please see this page for more information.

Found this online, yes it's probably 99% a mistake, but let's see if we can get it! It's unavailable online, but tomorow I'm going to see if I can get this for the same price in-store.

EDIT: Confirmation that it is not available in-store, you can order it off here: http://www.bigwentertainment.com.au/product/back-to-the-futu… (Thanks jonishere!)

and using the code "MEDIBANKBIGW" (Thanks btaussie!) you can get it for $15.80 posted. The item is currently 'On Order' so right now we're awaiting to see if they will be shipped or not.

EDIT 2: The page above is now dead, it appears they have finally realized what's happened. The real thing now is to wait and see if they honour it.

Predators BR (2010) is $12.87 on the Big W website: http://www.bigw.com.au/entertainment/DVDsBluray/DVDsBluray/b…

Let's price-match this one!

Entertainment Blu-Ray Movie

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closed Comments

  • zaphy on 29/12/2010 - 16:26

    Interestingly, my email was worded differently to bradtheresa's:

    "Unfortunately, your order for the product Back To The Future / Back To The Future 2 / Back To The Future 3 (Blu-ray) been cancelled and a refund has been issued.

    We do not currently have this item available to order and we have removed it from our site.

    As per our Terms and Conditions, we always attempt to be as accurate as possible with our product descriptions, availability and pricing. However, we are unable to warrant that product descriptions or other content of our website is accurate, complete, reliable, current or error free."

  • zyc3 on 29/12/2010 - 16:28
    -6

    Received an email saying That my order is cancelled and I have been refunded yet I have no refund. I payed via Paypal and ordered 10 Copies…

    IMA SUE.

    • ryang on 29/12/2010 - 16:30
      +2

      … 10 copies?

      Some people.

        • ryang on 29/12/2010 - 16:39
          +4

          Ah huh. So you just so happen to know 9 other people who have bluray players and would love a copy of BTTF trilogy.

          Orders like that are what start the "alarm bells".

    • 89tnp on 29/12/2010 - 21:49

      Ok, I paid via paypal (funded by bank account) as well.

      Paypal says it took money from my bank account to pay big w, but when I check my transactions online, nothing regarding big w is found.

      As far as refunds go, nothing.

      What the hell is going on?
      It looks like no money has been taken, so money will be refunded, yet paypal is telling me otherwise….

  • tiz_man on 29/12/2010 - 16:32
    +1

    I noticed a mention in another forum of someone who had a similar experiance in a store, they called Fair Trading and the response was "Bottom line was, if I had already paid for the items and they were correctly described on the receipt then they must fulfill the contract of sale."

    Sounds like us, already having paid for the goods.

    • zaphy on 29/12/2010 - 16:36

      My credit card was never charged, as far as i can tell…

    • swimmingtoad on 29/12/2010 - 16:51

      We never got sent reciepts though, only confirmation of our orders, in which it specifically states on the sites conditions that it doesnt constitute one

      • southernweather on 29/12/2010 - 17:59

        When you ordered they ask at the confirmation page (saying the order has been completed) that if you want a receipt to please print that page as that will act as a printed receipt. I printed it off but it's at home so I can't double check maybe someone else can if they printed it off? (on iPhone)

        • nyteshaiid on 29/12/2010 - 18:39

          Here's my 'receipt': http://d.imagehost.org/view/0360/BigWbttfblur

          Funds were withdrawn immediately too. Shall we forward the receipt and make them honour it?

        • swimmingtoad on 29/12/2010 - 19:31

          "make them honour it" ??? You cant make the honour it… The terms of purchase are way too clear that they can not go forward with the transaction

        • ang911 on 29/12/2010 - 19:32

          I have my printed receipt too. I chose not to use any discount codes thinking they might try to cancel my order for using an unauthorised code or something if it was intended for medibank members only. As far as i am concerned I have a receipt and I expect them to honour it. I'm yet to receive the cancellation email or refund but like others I didn't register on the site first.

        • drspy00 on 29/12/2010 - 20:02
          -1

          I not only want them to honour it, I want them to honour us! I wont be satisfied unless they pay for private party for the victims (us) of the 2010 Back to the future blu ray disc catastrophe. including a red carpet anytime we enter the store. I will be calling them to request this and if they dont, I will contact a current affair. The more who get involved with this the more chance we have in getting or all expenses paid party.

      • rodtp on 30/12/2010 - 10:10

        We still have paypal receipt tho. It counts right?

  • shopbot on 29/12/2010 - 16:35

    I'm sure most of you now have replied to that email. Please post comment when they actually replied to your emails. I'm still waiting….

  • zyc3 on 29/12/2010 - 16:37

    Opened a dispute against them on paypal.

    • swimmingtoad on 29/12/2010 - 16:52
      -1

      Waste of your item, their time and paypals time. They are in the right

    • sparkles on 29/12/2010 - 17:00

      It would probably be quicker just to wait for them (Big W) to process the refunds. Disputes are long drawn out process that really only benefit PayPal - they sit on your money for days.

    • ash2000 on 29/12/2010 - 17:39 
       Opened a dispute against them on paypal.

      Little point doing that….you have your money back….what are PayPal going to do? Force Big W to sell at the quoted price?!!

      • zyc3 on 29/12/2010 - 22:11

        They didn't give me a refund

  • gooner90 on 29/12/2010 - 17:11

    I wonder if it's still worth a shot trying to pricematch.

  • [Deactivated] on 29/12/2010 - 17:42

    retailers here are so greedy and poor customer services.big w is just another second rate retailer.

  • drspy00 on 29/12/2010 - 17:46

    I got the refund, and an unfriendly email. I will spread the word to all to not to shop here because you never know if your going to get the item or not.

    • Yuri Lowell on 29/12/2010 - 20:22

      What did the email say?

  • kurichigo on 29/12/2010 - 19:00

    ah i never got an email saying the order has been cancelled. am i lucky?

  • peachey1234 on 29/12/2010 - 19:09

    Me either. I payed via paypal without registering with the site. Maybe thats made a difference? But I doubt it.

    • sparkles on 29/12/2010 - 19:13

      That's also how I paid for my first order, straight through PayPal. No email so far. The second order I made via registering on the site and I have got the email. Both paid via PayPal existing balance, but no refunds forthcoming so far.

    • kurichigo on 29/12/2010 - 19:15

      yeh i did that 2 paid without registering on site.

  • troyww on 29/12/2010 - 19:13
    +1

    meh , It was a pricing error . It happens .

  • R.R.P on 29/12/2010 - 19:31

    I haven't got an email saying my order has been canceled yet…

  • andy19363 on 29/12/2010 - 19:42

    No email for me yet….
    a) Didn't register, just paid with paypal
    b) Didn't use the “MEDIBANKBIGW” code either….

    • R.R.P on 29/12/2010 - 19:51

      Ditto. I was one of the first 50 or so to buy it from finding it on ozbargain.

    • rodtp on 30/12/2010 - 10:13

      I'm with you …

      NO Registered on their website.
      NO code used.

      Money has been transfer from my Bank Account paypal.

      Still waiting for an email or something from them

  • Skram on 29/12/2010 - 20:00

    How about the ppl that say they got it price matched from JB post their receipt so others can try and price match it also.

    • drspy00 on 29/12/2010 - 20:10

      I dont think its fair for JB to be out of pocket when the store who made the error wont honour it. I will be trying in Big W though, until I get what I want. I will continue until the end of next year, even if it means going into the store every time im in the area, and phoning them requesting the same thing, even if it ends up to be just for the entertainment value or until ive got around $50 worth of staff work time on the phones and in store. That will teach them to mess with the dr ;) They are in for an exciting year!

      • andy19363 on 30/12/2010 - 10:50

        yep….I'm sure the boys in head office will be really concerned with how much you hassle the lowest paid checkout operator or call-centre worker…..

        until ive got around $50 worth of staff work time on the phones and in store.

        They are paid the same whoever they deal with……presumably you're happy to waste $50 of your time too

        • drspy00 on 30/12/2010 - 14:11

          I know, I was going to go into the store and stick around for a number of hours, and keep them on the phone for a number of hours too. I was only kidding anyway, but still its bad what they did.

  • Yuri Lowell on 29/12/2010 - 20:27
    +3

    Don't neg the OP. It's not his fault that Big W won't honor it and he did say that it will likely be a mistake.

  • robzy on 29/12/2010 - 20:29
    +2

    After finding out the ACCC were AFK today, I called the Victorian equivalent, Consumer Affairs Victoria.

    I spoke to a very helpful person there, explained the situation, and my take on it (they accepted the transaction by charging the credit card, etc.). He asked if they were processing a refund, I said they were. He explained that since the consumer is not ought any money, CAV would not be willing to get involved.

    I asked if (while I understood that CAV would not get involved) my understanding of the implications of charging my credit card was correct - and he suggested they were. And that if I wanted to pursue it further then there was [something] Tribunal where I could pay my $37.50 and present my case.

    He pointed out, very correctly, that the first thing to try would be to send them a letter. And I pointed out that I'd tried calling them with no results, but I can certainly see how writing a letter would be the thing to do.

    Here's a very rough draft: https://docs.google.com/document/d/1UyIzGM8uN4-Em7rFLjQI6BXa…

    • syekotk on 29/12/2010 - 20:34
      +5

      Are you serious? dude, find something better to do with your time. Get a hobby or something.

      • robzy on 29/12/2010 - 20:40
        +2

        BIGWentertainment happened to catch me in the small window of December/January where I had some free time. And, well, considering I've learnt a fair bit about Australian trade law in the past 6 or so hours, I'm quite happy with my knowledge-inducing hobby :P

    • POWERevolution on 29/12/2010 - 20:41

      If that is your real name/address/phone, I would edit that if I was you.

      • AntMan76 on 29/12/2010 - 20:47

        haha think Simpsons

      • robzy on 29/12/2010 - 20:49

        Thanks for the heads-up :) But it's mostly the Simpson's details… just with my first name (Robert) and state (Victoria). The telephone number is entirely made up, which on second though, I should probably edit just in case it really is someone's number.

    • annoynimous on 30/12/2010 - 15:02

      mate, this happens a lot in Amazon UK especially for BD pricing errors, it was called bait n switch or something like that. It happens all the time!!

  • beachmuscles on 29/12/2010 - 21:05
    +1

    Anyone know the email address of Julie Coates who is the director of Big W. Tried all of the standard @bigw.com.au and @woolworths.com.au, but they have all bounced back. I'm sure once she caught wind of it, there might be some more decisive action. I have worked at one of the big boys in the past, and most of the time when an error like this comes up, it is covered up, with no customer issues ever getting to the bigwigs. Sometimes they would be horrified if they knew they had p*ssed so many people off.

  • Bliind on 30/12/2010 - 00:24
    -6

    haha all you people getting so uppity about a not being able to purchase a box set of a newly released bluray for 4$ a disc.

    Get something better to do with your time.

    Also saw it in store today, scanned up at $40.

    (Mod — edit foul language)

  • ang911 on 30/12/2010 - 01:07

    Have people who paid by paypal received refunds yet? Or in the email did you get an ETA on refunds?

    • bigsarg7 on 30/12/2010 - 07:31

      I oaid via paypal and have not received the email or my money back yet. I am certainly expecting it though!

  • wesker on 30/12/2010 - 09:50

    This is like the DSE Wii Remote incident all over again. At least DSE did offer a gift card as gesture of good will.

  • wem77 on 30/12/2010 - 10:23

    Just got an email back from customer service :

    " Thank you for your e-mail.

    We realize the product was still showing on the website at the time of your e-mail, however the product has now been removed. The issue regarding these products relate to a system glitch which occurred whereby we had incorrectly quoted the price of $10.80 for Back To The Future / Back To The Future 2 / Back To The Future 3 (Blu-ray).

    The titles will be re-listed as soon as these issues have been rectified. "

    God, what a load of crap.

    • robzy on 30/12/2010 - 10:42
      +1

      My basic understanding of the law is that if they've charged you, it constitutes a contract. As above, I've just sent a (politely worded) letter of demand via registered post to their Customer Service Manager.

      • swimmingtoad on 30/12/2010 - 12:37
        -1

        well your understanding is wrong.

        • robzy on 30/12/2010 - 22:37

          If you can could provide linkage backing that up, it'd be sincerely appreciated.

    • andy19363 on 30/12/2010 - 10:53

      still no email for me…..

      has anyone who paid full advertised price ($12.87) and registered with big w got the e-mail?

    • shopbot on 30/12/2010 - 12:26

      Well I just checked the BigW Entertainment and the product has been removed. BUT it wasn't removed yesterday when they sent the email saying it was. I think they just did it now to justify their previous email.

      What a low blow.

      • wem77 on 30/12/2010 - 12:34

        Yeah, I'd say that was the case.
        I'll definitely be emailing them back over this.

      • drspy00 on 30/12/2010 - 14:48
        +2

        I took a screenshot of it still on the site showing the time and date to show as evidence.

        • wem77 on 01/01/2011 - 12:03

          Would you be able to upload that by any chance ? It would be most helpful.
          Thanks ! : )

  • R.R.P on 30/12/2010 - 12:29

    Its been 5 days since I bought it and no email, no package and no refund. Will they send it to me or what! Are they just gonna stare at the box discussing if they really want to send it out!???! They could at least tell me what their doing about it…its frustrating!

  • sparkles on 30/12/2010 - 12:34

    Does anyone else find it annoying that they send you an email that states:

    "Unfortunately, your order for the product has been cancelled and a refund has been issued"

    but they don't actually REFUND you. So lame. I mean, I want to go spend my refund at Amazon - I love them, they don't cancel my orders (except for that Battlestar Gallactica thing LOL)

  • wesker on 30/12/2010 - 12:38

    This is the response I received from Big W customer service:

    Cancellation by Us

    We reserve the right not to provide goods or services, terminate membership accounts, remove or edit content or cancel orders (or part thereof) at our sole discretion at any time. Without limiting the operation of any other Terms and Conditions herein, we will not be held liable for loss or damage arising from the exercising of these rights.

    There is always something to fall back on.

    • robzy on 30/12/2010 - 15:35

      My understanding, and could very well be wrong IANAL, is that regardless of what their T&Cs state - they are unable to do that.

  • Yuri Lowell on 30/12/2010 - 14:46

    So when can we actually expect a refund? I got the same email stating that a refund has been issued but there's no sign of a refund in my Paypal since I got that email over 36 hours ago.

    • drspy00 on 30/12/2010 - 14:50

      I got mine back after threatening to make it known in the store if they didnt refund and also opening a case in paypal.

    • shopbot on 30/12/2010 - 14:50

      I have it in my paypal atm. But from past experiences, it takes another 1-2 days before you'll receive it in your credit card.

      • drspy00 on 30/12/2010 - 15:52

        im not sure if you can get this put back in your credit card, but ive never had a refund like this before. I think you have to either pay for something else with paypal or withdraw the funds to another account.

        • shopbot on 30/12/2010 - 16:24

          I recently got a refund from COTD. First, you'll see the refund on paypal. Then 2 days later, you'll see it gets credited back into your credit card.

    • Yuri Lowell on 30/12/2010 - 20:25

      Refund started processing late this afternoon. It's gonna take around a week or so.

      • 89tnp on 31/12/2010 - 15:02

        where'd you get this info?

        cheers

  • rodtp on 30/12/2010 - 15:09

    Yes, hope is gone!

    Just got the cancellation message.

    • andy19363 on 30/12/2010 - 15:33

      Me too……

  • randyrhoads on 30/12/2010 - 15:28

    got this message..

    Due to a system glitch, we have incorrectly quoted the price of Back To The Future / Back To The Future 2 / Back To The Future 3 (Blu-ray) and Iron Man 2 (Blu-ray). Unfortunately, we are unable to supply this item at this price.

  • jdr on 30/12/2010 - 15:34

    I got the email about "not currently available to order" for BTTF. But I also got the same email for Iron Man 2. I don't like that they make it sound like a supply problem but then openly admit that some idiot (human system) made pricing errors when their explanation is challenged.

    Very disappointed!

  • b2tf on 30/12/2010 - 16:00

    Boooo. Just got this from Big W

    "We do not currently have this item available to order and we have removed it from our site.

    As per our Terms and Conditions, we always attempt to be as accurate as possible with our product descriptions, availability and pricing. However, we are unable to warrant that product descriptions or other content of our website is accurate, complete, reliable, current or error free.

    We would like to sincerely apologise for any confusion and inconvenience caused.

    If you would like any extra information about this, please contact Customer Service at [email protected]."

  • n1 on 30/12/2010 - 16:22
    +1

    No refund makes Jack a dull boy.

  • bigsarg7 on 30/12/2010 - 17:31

    got my email today, bugger it! Checked Paypal and still haven't received a refund yet

    • 89tnp on 30/12/2010 - 17:55

      same here.

      it has now shown as having taken the money out of my bank account (via paypal), but still no refund.

  • .ady on 30/12/2010 - 20:14

    i got my refund by i paid via cc. also i tried getting a price match at 2 jb hifi's in melbourne with the jb hifi reciept and got barred. 1 more store to go before i give up

  • randyrhoads on 30/12/2010 - 21:12
    +1

    My friend managed to get some of the blu rays for $12.87 as well. He went into Big W with a printed price list from the bigw website and they gave him the thumbs up.

    Heres a receipt

    http://i56.tinypic.com/2m360iw.jpg

    • AntMan76 on 30/12/2010 - 22:01
      +2

      Nice work… but 'your friend'? Is that because there is Snow White on the receipt? :p

  • shane23 on 30/12/2010 - 22:34
    +4

    from fair trading once payment has been made a contact is entered , once they recieve stock of the item then we are entitled to it.

  • bob19 on 31/12/2010 - 02:35

    I also received an e-mail: "Thank you for your recent purchase with BIGWentertainment.com.au.
    Unfortunately, your order for the product Back To The Future / Back To The Future 2 / Back To The Future 3 (Blu-ray) been cancelled and a refund has been issued.
    We do not currently have this item available to order and we have removed it from our site.
    As per our Terms and Conditions, we always attempt to be as accurate as possible with our product descriptions, availability and pricing. However, we are unable to warrant that product descriptions or other content of our website is accurate, complete, reliable, current or error free.
    We would like to sincerely apologise for any confusion and inconvenience caused.
    If you would like any extra information about this, please contact Customer Service at [email protected].
    Best Regards,
    BIGWentertainment.com.au "
    So far haven't received refund.

    I am going to write to them as they are in breach of of Fair Trading Act 1987 No 68
    Part 5 Fair Trading, 53 Accepting payment without intending or being able to supply as ordered (TPA s 58)

  • bob19 on 31/12/2010 - 03:08

    From ACCC web site:

    "What can the ACCC do?

    If you become aware of misleading conduct you should report the matter to us, as it may be valuable in our future compliance work—see Help ACCC help consumers.

    We can take action in court against corporations and related individuals involved in misleading conduct, and may apply to the court for an injunction and other orders. In enforcing consumer protection laws, we focus on industry-wide conduct and conduct that affects many consumers, to achieve outcomes.

    We cannot take action in all circumstances of misleading conduct. We are more likely to take action against a business for misleading pricing or advertising if it has been carried out through a medium that reaches a wide audience, such as over the internet, on national television, or through a nation-wide print advertising campaign.

    While we use enforcement action to obtain compliance, our preferred option is to show businesses how to take preventative steps to ensure that contraventions do not occur."

  • shazmeister on 31/12/2010 - 04:01

    Jeebus what a mess!! I also got the email… Used the Medibank code upon checkout. Paid via PayPal. Received confirmation…the works. Am awaiting a refund. If they're so quick to cancel an order like this, they should also be as quick to issue the refund and honor their word as stated in their mass "oops we fu*ked up" statement. Seriously, I'm pissed off. First they bungle up the 'Toy Story 3 Blu ray' deal last month and create a bungle there. Now this. What's next??? Whoever is managing "Big W Entertainment online" is doing a very piss-poor job at it. End of rant.

  • Livert on 31/12/2010 - 17:53

    Received refund notification from Paypal today. No email from BigW.

  • shane23 on 31/12/2010 - 22:59
    +1

    i spoke to a man today his name was micheal in bigW entertainment. He was quiet smug about not getting the price for the blu rays and i told him in the past this happened with the call of duty world at war for 10. So i went into the store and told them to match the price , they said no of course and then i phoned micheal and told him im in store and could he approve it and he did . So im guessing this will be good enough for everyone in nsw. Just how to upload the receipt i took a photo of it , its on my desktop how do i get it here.?

  • kurichigo on 02/01/2011 - 14:18

    didnt get any email. just a straight refund via paypal. lesson learnt, not buying from bigwentertainment again. wont even inform me of the situation.

  • beachmuscles on 02/01/2011 - 19:38

    The only small gain we all get out of this is that Big W can't sell the Blu-ray box set for a couple of weeks until this all blows over.
    Hope you lose heaps of sales and money Big W. When you stuff up, you should honour all of the (somewhat) innocent customers.

  • ausbob71 on 03/01/2011 - 09:45

    just got refunded my cc payment with no email notification so no blurays for me.

  • [Deactivated] on 04/01/2011 - 01:05

    Not sure why Robzy is getting flamed, a few others have said the same thing but essentially:

    1) Price listed on website = Invitation to treat (i.e. non-binding)
    2) Completed order = Offer (i.e. non-binding)
    3) Payment accepted = Acceptance of contract by vendor (i.e. binding)

    I'm surprised that PayPal aren't assisting….

  • Bliind on 04/01/2011 - 12:15
    -3

    haha all you people complaining about customer service, did you notice what time of year it is?

    Didn't think so, you people only concerned with yourself and are all "gimme gimme gimme".

    • drspy00 on 04/01/2011 - 13:07
      -1

      Yes but its a very large store, maybe they should close the website down or put warning messages over the site if they cant run it properly. I dont think this is a one off occurrence over Christmas either, they seem to do it all the time.

  • sparkles on 04/01/2011 - 22:04

    STILL waiting on my refunds.

  • capnstoobie on 04/01/2011 - 22:37

    I just received my BTTF trilogy bluray for $12.87 + $4 postage. I ordered it from the BigW online store (not the BigW Entertainment site that I think was mentioned elsewhere). I found it on the website a day before I noticed the OzBargain post, so maybe I was just early and lucky enough to have the order honoured. Only problem is, the security red/green lock on the case has not been removed, so now I'm researching how to get the case open!

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