1st OzBargain post
Just got a call from GoCatch today about a free 20 dollar voucher, no minimum spend required, not limited to new user. Successfully apply to my wife's account as well. They also advertise it having no surge price compare to other ride share apps.
Referee gets $5 off first trip. Referrer gets $5 for after referee completes 3 trips.
Luckily Uber sent me a $4 off my next 10 rides offer, so I guess I'll be using that instead…
Close your accounts! That will hurt them…
Yup, they did the same for me. Would have expected they'd at least honour that..
Same here. Have lodged a complaint. Ironically I'm flying tonight and was going to use their app… Uber it is.
Ahh yes, vouchers gone. App deleted!
Including the initial sign-up referall credit. WTF!!
Wow. Disgraceful company. Removed all my credit from vouchers. Uninstall and to never be used by me.
Yep. All vouchers removed. Zero credit now. Nil communication.
Don't mess with OZB.
Way to ruin your rep overnight.
GoCatch voucher codes are limited to one code per person and multiple promo codes can't be used/stacked together. If you think any credit has been removed incorrectly, you can contact us through the following link and we’ll review your account: http://on.gocatch.com/contact
Why does your poorly written app accept multiple valid codes if only one is ok?
Why did you clean out every ones credit without consulting?
Why didn't you leave ONE code such as peoples referrals?
Why did you remove old unrelated credits people had?
Why would anyone trust your dodgy company now?
They collected all our emails , mobile numbers , such a disgraceful company.
not only that, that shame boy called to mobile numbers too…
Is GoCatch limited to one response per rep, or are you just posting copy pasta because you can't be bothered dealing with people's queries?
Ok. Well firstly then your app shouldn't allow people to stack codes.
Secondly why didn't you just remove the one incorrectly stacked code. Why did you remove both including my legit referral code??
Instead of your copy and paste generic reply, how about review the issue - I understand if previous promotional credit is waived… but you can't just take existing credits that weren't free (25% redemption on past travel) and expect people won't complain…
Why am I not surprised they remove the codes? Last year when they launched, I had added one code and referred my own partner and she added a code.
After we both took one trip each, both our accounts got suspended. WTF kind of company.
For this promo, I would suggest if you have an active account, add the code and use it immediately, especially if travelling a long distance to the airport, for e.g.
But this company is one I wouldn't support with my wallet.
There are some mentions of Promo codes in the "Legal"
https://www.gocatch.com/legal/?utm_source=GoCatch+Passengers…
that were "Updated" 12 June 2018
'23. You agree that each of the Promo Codes:
(a) are to be used by the intended audience only;
(b) must not be used by Drivers;
(c) are limited to one use per Passenger;
(d) may only be used pursuant to the Promo Terms and the GoCatch Terms and Conditions;
(e) may not be duplicated, sold or transferred to any third party;
(f) must not be made available to the general public;
(g) may be disabled by us at any time for any reason;
(h) are non-refundable and not valid for cash; and may expire prior to redemption;
(i) are limited to $50 in value in any six month period and one (1) code redemption per person per month;
(j) are not to be used in conjunction with any other promotion codes
(k) are a first time user code and, are limited to one(1) use per Passenger
Personally, I think it has changed from GoCatch to GoneCrap.
Yeah - imagine the shtf Brian from Legal was in when they came into work and saw $322,480 worth of vouchers had been claimed overnight!!
Wow. All my credits gone including credit I had earned from their previous rebate promo. Have asked them to delete my account and app has now been uninstalled.
yes they are dodgy A F
They remove credit without consulting therefore cannot be trusted with money
Would never use these clowns
Lost $155 of existing credit. Sent a complaint😠
Had a high regard for GoCatch & recommended them - not any more.
Wow, that is harsh.
These guys are shooting themselves in the foot.
You can't buy this kind of (bad) publicity!
I had $10 credit in my account from last year and they removed even that.. uninstalled the app.
I had $30 and they deactivated my account.
From https://www.glassdoor.com.au/Reviews/GoCatch-Reviews-E168826…
Employee Reviews
25 Feb 2018
"Going downhill"
Former Employee - Anonymous Employee in Sydney
Doesn't Recommend
Negative Outlook
I worked at GoCatch full-time (More than a year)
Pros
There were many great colleagues working together to try and make the business great
Cons
The business is failing, the new management is only focussed on their exit.
Removed all credit, have deleted the app
All credits also removed with no option to re-add. If you read some of the reviews in the Google Play store about Taxi upgrades this is one company to stay well away from.
Wow, hasn't this really blown up?!
Way to put your customers off!
As my way i can manually delete my account? App uninstalled
It seems you need to contact them via email to delete your account:
https://gocatch.zendesk.com/hc/en-us/articles/115005902046-D…
If you wish to deactivate your GoCatch account, submit a support ticket or send an email to [email protected] with the mobile number or email associated with your account.
Emailed. Thanks
Hahahaha fkn lol…
I got an email from GoCatch as follows:
“OzBargain Users now get free GoCatch trips faster with free Rewards Membership! 🎉 ”
Hi AnDyStYLe,
We love bargains just as much as you! That’s why we're giving you free membership^ to GoCatch Rewards.
This means you can access upgrades to Premium class, priority customer support, our new Concierge Booking service, GoCatch credit and free rides faster.
Every dollar you spend with GoCatch – for either business or personal use, will earn you 1 GoCoin. The more GoCoins you earn the more free rides you can get!
The best part is, as our introductory offer, you will earn 4 GoCoins for every dollar spent for the next 6 months. For every $100 you spend with GoCatch, you get $8 back. That’s a whopping 8% return!
Simply update the GoCatch app to the latest version to access the all new GoCatch Rewards.
Due to the high volume of users attempting to redeem multiple non-offered voucher codes, we’ve had to adjust those credit entries as per the GoCatch Terms and Conditions. You may have seen your credit balance adjusted. If you think there is an issue with this, then simply enter your details in this form here and we’ll assess your case.
Yeah nah, thanks… deleting app and getting them to delete my account.
Lol what damage The People of OzB can do!
Well played arthaschu Gocatch competitor, well played.
had $5.00 credit before all this and now $0.00
edit: uninstalled app and sent a (nasty email) request to delete my account
GoCatch has always been the most expensive way to hail a taxi. All their promotions are just smoke and mirrors trying to hide the fact that you end up paying more using the app. This bait and switch screw up is not helping their image either. And they have the audacity to email and CONGRATULATE me about the "free Rewards Membership", only to hide the message of "we're revoking your credit" in the end. Like I said, it's always smoke and mirrors, even with their email trying to clean up the mess. I can't stand poor service, let along shady practice. I have emailed their support to permanently close my account and already removed the app from my phone.
Don't forget to voice your grievances through the following channels.
Remember to remove your credit cards and remove the app. Has a big impact on their ability to raise funds…. or have a successful IPO (if they can keep a CEO down).
All my credits gone.
Poor form. Uninstalled.
[Ts&Cs Section 23 Before & After] (https://imgur.com/a/BOHj92U)
Wow dodgy brothers
Would never use a sleazy company like this that alters the T & C without acknowledging the update date
Imagine what they would do if you had a fare dispute as many have experienced!
Are they allowed to do this?
They are now calling people offering $25 and asking people to leave positive reviews.
This is considered soliciting amd not allowed by most review sites
SO DODGY
Received the call. Asked about my lost existing $155 credit I had lodged a complaint about - but sir, were giving you a free upgrade and giving you $25…😠
No response to my complaint.
everyone needs to avoid gocatch altogether from now onwards. Dodgy company
Deleted app. Same issue
Wow they even had the nerve to call me to advise me of their great offer for ozbargain… I requested they re add my credit and they said no. Told me to delete my number and not to call again. Expect calls from them everyone… Ask them to delete your number!
Got a call from an indian bloke saying 'v r giving all ozbargains 25 dollar cradit and free membership, pls update app' (in his words). Then I keep getting emails from Go Catch asking me to add a payment method.
Might still stay away, had the $80 stuck I might have given them a go but they sound dodgy and $25 wont get you far anyway.
It actually breaches the Australian Consumer Law to offer incentives for a positive review and they can face heavy penalties. If you have a recorded conversation of them offering this, please PM me. Interested to hear their exact wording of the offer for a review.
https://legalvision.com.au/can-i-pay-someone-to-review-a-pro…
https://www.accc.gov.au/business/advertising-promoting-your-…
GoCatch has always been the most expensive way to hail a taxi. All their promotions are just smoke and mirrors trying to hide the fact that you end up paying more using the app. This bait and switch screw up is not helping their image either. What's more, they have the audacity to email and CONGRATULATE me about the "free Rewards Membership", only to hide the message of "we're revoking your credit" in the end. Like I said, it's always smoke and mirrors, even with their email trying to clean up the mess. I can't stand poor service, let along shady practice. I have emailed their support to permanently close my account and already removed the app from my phone.
Don't forget to voice your grievances through the following channels.
They really need to take it easy on copying and pasting their lies. GoCatch got caught red handed changing their Ts&Cs to cover up their ass. There wasn't any "non-stacking" clause before. Want proof? Ts&Cs Section 23 Before & After
Oh, by the way, calling people up to trick them into giving you positive reviews is also highly unethical, if not against Ts&Cs of most websites. Beware, if you haven't received the scam call yet, you will soon.
Poor form. They are not even taking responsibility
They still haven't deleted my account/personal information as requested and tried to give me a $20 credit instead. If it's not deleted soon I will be making a complaint with the Office of the Australian Information Commissioner.
I told them to delete mine after they called me, then offered me 25 bucks to stay. Told them to shove it, delete me. They have now.
Downward spiral, gocatch! Enjoy it!
Comment just to downvote this scam company
Scam to boost members
Revoked credit with no communication.
Just went to use the service and discovered.
Yes! Mine all gone too…