RSP Mungi Enters Voluntary Administration

ipiok on 20/11/2018 - 14:51
Last edited 22/11/2018 - 12:09

Due to economic conditions, Mungi Group Pty Ltd (ACN 621 479 178) has entered into Voluntary Administration on 20 November 2018. As a consequence of this, the operations of Mungi have ceased.

The Board and staff of Mungi Group Pty Ltd are sympathetic of the inconvenience this causes valued clients. Staff of Mungi Group Pty Ltd are being made redundant as consequence of the closure of operations.

The Voluntary Administration is being handled by SM Solvency Accountants. All enquiries should be directed to [email protected]

SM Solvency Accountants will directly notify former clients as soon as possible.

Administration report shows $52,000 in assets and $900,000 in debt. Highly suggest contacting your bank and requesting a charge back, or opening a dispute in PayPal as it's highly unlikely you'll be refunded by the administrators.

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Comments

  • 87percent on 20/11/2018 - 14:58

    https://www.ozbargain.com.au/node/340547

    wow, its been like 1 year since they started (or there abouts)

  • bossmode on 20/11/2018 - 15:00
    +40

    Who?

    • kmish on 23/11/2018 - 10:49

      Star Lord, man! Legendary Outlaw?

    • Skinnerr on 23/11/2018 - 15:03

      Mike Jones

  • psyren89 on 20/11/2018 - 15:06
    +4

    anotheronebitesthedust.mp3

    • Scab on 21/11/2018 - 18:38

      Wewillcutyou.mp3

      • [Deactivated] on 22/11/2018 - 14:56

        UnderPressure.mp3

    • dust on 22/11/2018 - 08:49
      +8

      Please don't bite me.

  • dcep on 20/11/2018 - 15:06
    +20

    BuzzTelco -> Telecube -> Mungi

    Which poor Ozb jumped through all 3 of them ..

    • Splashtash on 21/11/2018 - 23:04
      +10

      After Telecube I decided to stop fking around and go with Auzzie BB , almost got caught!

      • solidussnake on 22/11/2018 - 06:48
        +1

        lol same here, I left them two months before they went belly up so they didn't owe me any refunds

      • IdBuyThat4aDollar on 23/11/2018 - 17:00
        -1

        Hopefully ABB isn't next, I've gone from telecube -> mungi -> ABB

    • danger163 on 22/11/2018 - 06:07
      +3

      Me

    • trishmapow on 22/11/2018 - 20:01

      Add Amaysim to that.

      • uk3000 on 22/11/2018 - 21:14

        Is Amaysim sinking as well?

        • trishmapow on 23/11/2018 - 01:21
          +1

          No they just stopped providing internet services after about a year. Handed everyone over to a new ISP and honoured the deal though (free internet).

    • ily on 23/11/2018 - 17:09

      Buzz and Mungi

  • Axelstrife on 20/11/2018 - 15:12

    :( time to find a new provider i guess.

    • psyren89 on 20/11/2018 - 15:43
      +7

      As some of us have been insisting, go with these guys.

      • Axelstrife on 20/11/2018 - 15:51
        +9

        Yeah i think i will, Mungi provided awesome service though and i couldn't fault them till this whole Voluntary administration thing lol.

      • DonWilson on 21/11/2018 - 22:10
        +3

        Damnit, you just fingered AussieBB as the next one to go.

  • FoxJump on 20/11/2018 - 16:06
    +6

    :(
    That explains why they were unable to debit my card yesterday (19th)
    Looks like they didn't pay their payment gateway provider.

    Now I have to find another ISP that doesn't ram a router down my throat and that allows me to use my own; also one which gives me the voip details so my home phone is my mobile; and one which doesn't have a contract or break fees.

    Mungi has been great to me.

  • andyyle on 20/11/2018 - 16:24
    +12

    found out at 3:15pm and signed up for ABB. connected at 3:35pm.

  • carlJack on 20/11/2018 - 17:00
    +4

    I was with Mungi for sometime. They were good.

    • AkaMoka on 20/11/2018 - 17:08

      They have good local support but speeds were all over the place.
      I was on the 50/20, hardly ever get 40 and most times during peak was as low as 8.
      On ADSL I got 20 consistent.
      Was with them for a few months before decided last month to change over to ABB.
      Now I get 40+ consistently.

  • Jamiea on 20/11/2018 - 18:18
    -1

    Lol anyone with half a brain would have already been with ABB

    • jelko on 21/11/2018 - 08:44
      +1

      Correct. Why support the small guy when they're just going to go belly up? Aussie Broadband are large, reliable and most importantly Australian.

  • Nousernamehere on 20/11/2018 - 18:36
    +3

    Was churning to AussieBB end of my current month anyway, but found out from WP earlier they had gone under. Called ABB and moved up the churn date, 20 mins later I was with them.

    Sad to see Mungi go down as people are losing their jobs, but sadly it's just a part of the internet landscape nowadays. If they'd gotten their Perth POP up and fixed the international congestion during peak times I would have probably stayed with them.

    • serpserpserp on 21/11/2018 - 22:39

      A Perth POP wouldn't do much these days.

      • Nousernamehere on 21/11/2018 - 23:27
        +3

        Well not when they’re in Voluntary Administration 😂😂

  • tencents on 20/11/2018 - 19:17
    +1

    Dang!!! no email, warning whatsoever.
    Signed up to ABB.
    Had enough, first Buzz, now this.

    • EnALup on 21/11/2018 - 14:38

      True. Scared of Aussie now :)

  • Ess-don on 20/11/2018 - 20:44
    +1

    Just signed up to ABB, stupid question but do I need to do anything else to cancel my Mungi? Or is that all done when they went into admin?

    Thanks

  • rockuman_ex on 21/11/2018 - 12:39

    I still have credits with them, will i lose that?

    • Viper8 on 21/11/2018 - 14:18

      You will likely lose most of it, but not all. Contact the administrators ASAP.

    • Nousernamehere on 21/11/2018 - 18:34
      +7

      Don’t even bother with the administrators. If you paid by credit card or Paypal, put in a chargeback with them.

      • ashftc on 21/11/2018 - 22:43
        +1

        This. I did the same when Telecube hit the iceberg.

      • kmish on 23/11/2018 - 11:24

        Any steps for paypal? I selected "service" and "i did not cancel" and all paypal said was you need to contact the provider.

        • Nousernamehere on 23/11/2018 - 12:24
          +1

          I can’t remember exactly the steps I did, just basically guessed it haha. Think I did the ‘item or service not received’ then wrote they went into administration and didn’t get my entire month that I paid for etc. Then escalated it to claim right away.

  • [Deactivated] on 21/11/2018 - 14:01

    So when will the connection cut out? It's still working for me i have 20 days left of this cycle

    • ipiok on 21/11/2018 - 14:18
      +3

      If you've paid via CC or PayPal I suggest putting in a dispute or contact your card provider to try and issue a charge back for services not received.

      Otherwise you will be at the mercy of the administrators to issue what ever money is left back to you …. (High chance there is no money left).

      • MFCAUS on 21/11/2018 - 19:11

        I paid via paypal. where can I report that in my paypal account? Cheers!
        I only report that to the seller. How to report this to paypal and paypal will follow this up for me.

        • brokenglish on 23/11/2018 - 08:53

          There’s the line where PayPal says after this date, PayPal can step in. Must be somewhere in your dispute.

  • EnALup on 21/11/2018 - 14:38

    My due date is 26th Nov. 2018 for the invoice. Can I stop authorization in Paypal? I will be missing 5 days of service, but I hope I will be fine with it.
    I hope it does not create any issue in long term stating that I missed a bill to pay.

    • ipiok on 21/11/2018 - 15:22
      +4

      yes you can and no there will be no issues, the company is no longer operational, simply remove the paypal authorization.

      • EnALup on 21/11/2018 - 15:24

        Thanks. Wanted to confirm and dont want outstanding invoice or amount affecting credit history later.

      • Stahh on 21/11/2018 - 15:59

        Will they be charging people's CC anymore say if your month is up in 2 days?

      • dts88 on 21/11/2018 - 18:05

        How to remove PayPal authorization??

        My next bill due on 29/11. Only losing few days.

        Omg, these people can't be trusted. Buzz was still the best in term of pricing and speed.

  • dts88 on 21/11/2018 - 18:06

    Where are you guys switching to??

    • Nousernamehere on 21/11/2018 - 18:35
      +7

      AussieBB using the SWITCH20 code. Comes to $59/month for the first 6 months on 50/20 with no contract.

  • dts88 on 21/11/2018 - 18:16

    My internet has been disconnected

  • MFCAUS on 21/11/2018 - 18:25

    Me too. Such a sudden, without any early notice!! So irresponsible.

  • zipt on 21/11/2018 - 18:30

    Yep I'm down as well. Email at 5:27pm and disconnected just after 6pm. Very poorly managed

  • stowie on 21/11/2018 - 18:46
    +1

    Down here too, that was a super quick breakup! Hopefully AussieBB are working late tonight haha

    Edit: Amazing! Online with AussieBB already! Up and running in less than an hour.

    • vstratosphere on 21/11/2018 - 20:32

      How did you get across so quick? Through the live chat?

      • stowie on 21/11/2018 - 22:30

        Just did the online sign up, no interference from me necessary. Was very surprised to get the activation emails.

        • bajillionaire on 23/11/2018 - 09:12

          Lucky! I did the same thing about the same time as you and I’m still waiting for activation :(

  • gstfree on 21/11/2018 - 18:54

    Services down at Campbellfield area.

    • Forskin on 22/11/2018 - 05:07

      Campbellfield? Since when did they get nbn. I work there and we are still on adsl2.

      • gstfree on 22/11/2018 - 07:31

        New townhouse comes with NBN.

        Some business around Barry Road Campbellfield has NBN access.

  • 0xdragon on 21/11/2018 - 18:56

    Call PayPal or your bank, and then sign up for Aussie Broadband now if you have not already. All services are being terminated right now, mine was gone at 6:10PM.

  • full0085 on 21/11/2018 - 19:17

    Does anyone know where to find my mungi account number so that I can organise a phone port, I can't find it on any of my invoices.

  • dts88 on 21/11/2018 - 19:27
    -2

    Just sign up with Optus

    NBN50 58.50/month

    Already got the mobile service with them

    Here is the break down

    Original price: 75/mth
    Bundle with mobile: -10
    Live chat: 65 -10%
    24mth contract

    Total 58.50

    • dcep on 21/11/2018 - 23:38

      what do you mean by live chat -10% ?

      signup online , then live chat request -10% informal offer ?

      • dts88 on 22/11/2018 - 06:37

        You have to do the live chat and they will give you further 10% discount. Sign up thru live chat, not online.

  • Barkerbogan on 21/11/2018 - 20:39
    +1

    Mungi took my money on 15th.
    What shall i do?

    • dts88 on 21/11/2018 - 20:53

      Don't think you can do anything.

    • 333333wade on 21/11/2018 - 20:57

      i paid on 13th, damn

    • Nousernamehere on 21/11/2018 - 21:02
      +1

      If you paid with a credit card or PayPal, dispute it. From reading when Telecube went under plenty of people did the same.

      I put in a PayPal dispute for mine as I couldn’t use half a month, will see how it goes.

    • fadeinthemix on 22/11/2018 - 12:38

      I had the same. I lodged a dispute.
      Will let you know

    • Bleach on 23/11/2018 - 14:39

      Same with me. Called my bank and they said its a long shot cause they will have to hear back from mungi before they can refund. so basically loss of $66. (profanity)!

    • fadeinthemix on 26/11/2018 - 15:45

      AMEX refunded me.

  • bb_hunter on 21/11/2018 - 21:12
    +3

    Mungi was very unprofessional, my internet went down after 6pm. At first I thought it was my router so I wasted about 30 minutes changing router, reboot modem etc. Only until I try to log a support ticket on their web site then i found out they went under.

  • aboutconfig on 21/11/2018 - 21:58

    Well, Mungi sent me an email saying they are stopping the service, only 2 hours after that, the internet was disconnected.
    To get a new provider, it might take 2 to 5 business days for the new service to be activated.
    And I've already paid Mungi to 27th Nov. Buzz

    • hongxinl on 21/11/2018 - 23:43

      I paid to the 8th of December, more than half month left. Should I cry for that? what should I do? call card service to charge back the difference?

    • tight-a55 on 22/11/2018 - 08:46
      +1

      I signed up with aussiebb yesterday afternoon @ 2:30. 21 minutes later i was switched over. at 1st i just thought it was another mungi drop out as i thought it would take a few days. im paid up with Mungi for another 7 days

  • dts88 on 21/11/2018 - 22:25

    No more mucking around with small provider.

    First was with buzz telco, then with mungi.

    Buzz gave us at least 3 working day to changeover, while mungi only given me 1hr??

    I have signed up with optus, but have to wait for up to 10 working days to get internet service back.

    • Lancerx on 22/11/2018 - 00:29
      +8

      Optus? Looks like your next thing will be complaint to TIO about its shit speed

    • Nousernamehere on 22/11/2018 - 00:54

      10 days to get your internet back? What the hell.. it’s not like your line was physically disconnected from the node (if you’re on FTTN). Shouldn’t take anywhere near as long as that.

      But Tachyon is right, had a mate who was with Optus (he wasn’t even remotely techy at all) but he was appalled at how slow the speeds were with Optus.

    • Rysta on 22/11/2018 - 01:13

      Oh wow, AussieBB had me back up in 10 minutes, can't imagine waiting 10 days.

    • aligind4h0us3 on 22/11/2018 - 08:15
      +1

      Mate good luck buddy, you're going to need it.

      I've used Optus in the past and have vowed to NEVER touch them again with a 10 foot pole.

  • bantamdraper on 22/11/2018 - 01:39
    +4

    When I was shopping around for my first NBN provider back in March of this year, I narrowed down my choices to Telecube, Mungi, and Aussie Broadband. I ended up signing up with Telecube due to their rave reviews and the sweet deals they were offering at that time. Service was great for the first couple months, but 5 months and a gazillion disconnects later they eventually circled the drain and went under. Time to pick another provider. I then decided to go with Mungi over Aussie Broadband, mostly to support "the little guy", as at the time they appeared to have their act together much moreso then Telecube ever did…and well, they may have been a few dollars cheaper as well (once a tightarse always a tightarse).

    So here we are. I finally signed up with Aussie Broadband yesterday and got connected within an hour of receiving the email from Mungi's administrators.

    I usually pride myself in being a tightarse and saving $$$ wherever I can, but in this instance it's been way more of a hassle than it's worth. Some things just aren't worth cheaping out on.

    • IdBuyThat4aDollar on 23/11/2018 - 17:04
      -1

      Until the same happens to ABB

      I've followed the exact same path as you, if ABB follows the same fate I might have to go with TPG or Telstra or something

      • buckster on 23/11/2018 - 21:49

        ABB isn't a cuttroat discount provider though, so they should be able to weather the recent NBN wholesale price increases

  • nahi11 on 22/11/2018 - 07:14
    +5

    NBN killing competitive pricing

  • Entheogen on 22/11/2018 - 09:20
    +3

    Another provider with unethical intentions. They had brougt back their promotion on their website just a few days ago for $5 off for 5 months. Spoke to Jamie on live chat to confirm it was still active and he confirmed yes. And then they go into administration in less than a week. Disappointing.

    • ipiok on 22/11/2018 - 09:40
      +4

      Couldn't agree more. Very deceptive and unethical business practices. Yet still people defending the company over on whirlpool… Madness.

      • fadeinthemix on 22/11/2018 - 12:27

        Did anyone else have a good run?
        I didn't.

        • ipiok on 22/11/2018 - 12:30

          I didn't. I was lucky to have left before this all went down… I feel awful for the family and friends I recommended mungi to though.

  • Choc83 on 22/11/2018 - 09:43

    If you signed up with mungi recently, I recommend you contact your bank and dispute any charges on your credit card. It's an open and shut case - you paid for internet and you did not receive internet. This way, you get your money back, and the bank then becomes the creditor (not you!)

    • fadeinthemix on 22/11/2018 - 12:27

      Yep, done this already.

  • stratbargain on 22/11/2018 - 17:14
    +2

    The good thing is Siptalk just launched their new NBN plans so you all have somewhere to go to…… hehehe

  • Typical16-bitEnjoyer on 22/11/2018 - 19:16

    I was with Mungi until I switched to Aussie BB. Dodged a bullet. Mungi speeds were all over the shop from 6-8pm each night. Aussie BB are great - constantly high speeds at all times.

    • ribze1 on 22/11/2018 - 21:25

      Aussie BB will be gone in a year

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