This was posted 5 years 1 month 3 days ago, and might be an out-dated deal.

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Kayo Sports 2 Month Basic Plan $5 Using Voucher (for New and Inactive Kayo Customers)

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Kayo Sports 2 Month Basic Plan $5 Using Voucher (for New and Inactive Kayo Customers)
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Lnz23 on 16/03/2019 - 17:09 kayosports.com.au (3572 clicks)
Last edited 23/03/2019 - 10:17
TLSTFF

UPDATE 23-Mar: I’ve marked this expired ahead of the time originally stated. It appears they’ve altered the way this code works, so it can no longer be applied to inactive/existing accounts. It seems from comments that even though it states that you’ll be charged $2.50, you actually get charged $25, and they’re not providing refunds.

This kinda leverages this deal posted a few days ago, so apologies if this breaks some sort of etiquette (this is the first deal I've posted).

Just click the "Got a voucher?" button on the Kayo site, and use the code TLSTFF
(I'm guessing it stands for "Telstra Two For Five")

Here's the description after entering the code…

Get 2 months for $5!

Sign up to our Kayo Basic service before Sunday 14th April and get your first 2 Months for just $5^

^New Kayo customers only. Kayo Basic only. Customers will be charged $25 for their third consecutive month unless they cancel prior to the third month billing date

Even though it says new customers only I was able to apply it to an inactive account I'd used for a previous trial (the $5 Feb deal).

I found the code by attempting to sign-up for the Telstra deal.
As it said "new customers only" I figured I'd setup a new Kayo account using a different email address. But I couldn't get through the Kayo sign-up process, it wouldn’t let me verify the SMS code as my mobile number was still linked the account from my previous trial.
And there doesn't appear to be a way to login to inactive accounts and change anything (like deleting your number), or even to delete the whole account. Presumably you have to contact their support to have them do it for you.

As I only have 1 Telstra post paid account I thought I was out of luck, but after taking a look at the URL Telstra use to pass you over to Kayo I noticed the voucher/code.
So I logged back into my old/inactive account that I'd used for a previous trial, put in the code, and it worked like any normal renewal.
I can see 2 pending charges on my card from them for $1.00 and $2.50, and the invoice history in the billing screen in Kayo shows the $2.50 charge. Unlike people in the comments of the other thread who were saying they got changed the full $25.00

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closed Comments

      • Nickwpearce on 18/03/2019 - 15:50

        Thanks I'll do the same! made a new account but might wait out til the last day in april then use this 2 month trial..

        :)

        • stoodamire on 18/03/2019 - 16:16

          I hope you meant March as this expires 14/4

  • Contopaxi on 18/03/2019 - 19:42

    It said $2.50 per month the whole time whilst re activating my inactive account.
    Once I paid I received and email saying that I had been charged $25.
    Even though it said $2.50 ( $5 2 month offer )
    Spoke to support and there is nothing they can do..
    So $25 for the one month when I wouldn’t even have bothered for that.
    GG Kayo.

    • 2023 on 18/03/2019 - 20:45

      Unlucky!
      I was a bit apprehensive the whole time in reactivation, almost all to the point I didn't reactivate.
      Thankfully I was only charged the $2.50 after checking the cc statement.

      I split the month with a mate, and we still have a couple of weeks to run on his month but took the offer in case they shut this code down early.

    • serpserpserp on 19/03/2019 - 15:55
      +1

      Spoke to support and there is nothing they can do..

      lol what a cop out. They can absolutely refund you at their discretion.

    • BuDWiZe on 20/03/2019 - 23:51

      i took a screen shot showing the $2.50
      if you have any issues ombudsman should be all over it

      • Thimble on 21/03/2019 - 11:26

        Mate I didn't take a screen shot but I have been refused a refund after being charged $25.

        Are you able to send me a screen shot so I have some evidence of what the billing page looked like?

        Thanks

        • BuDWiZe on 21/03/2019 - 13:59

          I have a photo from my teltra account saying i was eligible. i have a photo of the final step that still told me in big letters the $2.50 icon . i also explained it gave me no warning that in nov i did the free trial only and the fee would actually be $25 not $2.50
          they rebuked both images so i am sending these images to and will be calling accc showing they werent clearly forthcoming on the deal ect

  • rabkoa on 18/03/2019 - 23:00
    +2

    didn't work for me. got charged full $25. inactive account for few weeks.

  • niish150887 on 19/03/2019 - 13:12
    +2

    I was charged $25 when i reactivated my account and the customer service is not willing provide a refund.

    It did say $2.5 per month when i logged in and used the voucher.

  • David76 on 19/03/2019 - 19:01

    Can I stream this to my tv via chromecast?

  • Trying2SaveABuck on 20/03/2019 - 21:40

    Got on it for 2.50 a month give me a chance to watch the HAL finals and catch the AFL that isnt shown on TV

  • BuDWiZe on 20/03/2019 - 23:49

    well i just clicked link off my telstra account. couldnt find wallet came back later. page timed out. so i just typed in teh basic kayo url and it still showed the $2.50 so i clicked it and signed in and it changed me $25
    just shot them a email now
    The way they have set this payment up is pretty shitty

    • [Deactivated] on 21/03/2019 - 17:06

      Same happened to me. The support guy was a real d**ck, accused me of being a thief and not a Telstra customer (even though I am), so I cancelled my account.

      Wasn't that interested in the Kayo service to be honest but it was a bargain at $5 and couldn't resist. The anti-customer support changed my mind.

      • BuDWiZe on 21/03/2019 - 17:56

        yes their support has been bad. if it was good for the afl i would keep it all season but im pretty soured right now
        they even asked me to screen shot my telstra page which i did to show i came from there as they kept saying i didnt use the telstra link. I then asked why did they want the screen shot if they were going to do nothing with it.
        So ive taken the matter further now just filling out some forms.

    • jdr on 22/03/2019 - 14:27

      Well I just got burned by them too. I heard about the Telstra deal (I'm a Telstra customer) from my brother and used my expired account to enter the voucher code to get the deal. The screen displayed "Voucher Accepted" (or similar) and the price was displayed as $2.50 month ($5 for 2 months). When I confirmed to accept, my phone notified me that I was charged $25. I contacted Kayo support, explained what had happened and that I was charged differently to what information was presented on the screen (and no warning of the change to the amount) and that I was requesting a refund without having used the service in the minutes since the transaction.

      She just kept repeating that I was not a new subscriber and there would be no refund. So now I've had a look and found this thread on OzB and I see that I am not the only one who this has happened to. When the charge hits my Amex, I'll log a dispute and see how that goes. I intended to resubscribe normally just before the cricket world cup but after this, I can't ever see me using this service again.

      I'd appreciate hearing the outcome of your email to them :)

  • rubbishcollector on 22/03/2019 - 12:29

    Please stay away from this service. They are very rude. They charged me $25 today and did not allow me on 14 days trial or $2.5/ month offer. The agent on chat was awful. Principally, I would never look at them.

    • jdr on 22/03/2019 - 14:35

      Yes, their website should never have allowed a different amount to be charged compared to what was displayed. That can't be legal (nor competent).

  • Dplayer33 on 22/03/2019 - 13:50

    So it's looking like this no longer works for inactive accounts.

    Anyone successfully used this on an inactive or old account?

  • tariqsaleem on 22/03/2019 - 14:25
    +1

    Inactive Account here as well - I got a big icon showing $2.5 and was charged 25. The company wont give me a refund either. The customer support was Pathetic as well.

    They must be very desperate for money to lose customers over such a small amount!. Will def be lodging a complaint as this is dodgy practice.

    Back to online streaming for me !

    • jdr on 22/03/2019 - 14:32
      +1

      If you complain, please let me know what the result is. Your experience seems to the the same as what I got with charge being different from what was displayed. If there was a problem, the minimum they should have done was to reject the voucher as not valid for that account and to re-display the proposed transaction with the $25 amount replacing the $2.50 amount.

  • donkcat on 22/03/2019 - 14:40

    Wish I read more comments, same issue as others, the promo code applied and displayed that I was signing up for a $2.50 contract, then after clicking accept I was charged $25. Online chat had no interest in issuing a refund, they claim I signed up using a code I was ineligible for as stated in the fine print, I put it to them that if that were the case the code should have been invalid on my account and I should have been made aware that when I clicked the $2.50 contract I was in fact going to be charged the $25.00. I'm now in the process of complaining to the Victoria consumer affairs, one problem though is I can't find a phone number for Kayo anywhere which I require to proceed with the complaint. Anyone able to track down the number?

    • jdr on 22/03/2019 - 15:26

      It seems that there is no public contact number for Kayo (not surprised as I think it would need a staff of 100s). If the form will not let you proceed then perhaps enter a dummy one or use a Foxsports one (Kayo is their ugly child). I notice that [email protected] is valid at kayo.

      I am going to contest the charge to my Amex when it appears but in the meantime I will also make a complaint to QLD Consumer Affairs. It's disgraceful that they charged a different price to that displayed and I'm not happy just to let them get away with it. Also glad that other people noted the same sequence of screens during the sign-up/payment and the difference to what was displayed to what was charged.

      • donkcat on 22/03/2019 - 15:40
        +2

        Yeah fully agree, I get that they shouldn't have to honor the contract however they are accepting no responsibility for the voucher applying to accounts that are in fact ineligible. the common sense approach is that it's easy to see why the consumer would believe they were going to be charged $2.50 and didn't have the intention of signing up to a $25 plan so a refund is the best fix for both parties involved.

        I didn't screen shot the pages at the time but I applied the code to another account (without actually proceeding) to demonstrate why it was misleading, these are the images here https://imgur.com/a/uRjRy0U

        • jdr on 22/03/2019 - 16:46
          +1

          Thanks for the screen shots. I've used them to form part of the complaint that I have just lodged with the Queensland Office of Fair Trading.

      • BuDWiZe on 23/03/2019 - 08:17

        I put my complaint through with photos on Thursday to consumer affairs

        • jdr on 23/03/2019 - 09:41

          Good on you, hopefully the same person investigates.

          • BuDWiZe on 27/04/2019 - 10:28
            +1

            @jdr: So after they spoke to kayo they will be fully refunding first 2 months now so I will stay on with them for the AFL season

  • jdr on 22/03/2019 - 15:36

    Name: STREAMOTION PTY LTD
    ACN: 072 725 289
    ABN: 97 072 725 289 (External Link)
    Registration date: 5/02/1996
    Next review date: 25/10/2019
    Former name(s): ARTIST SERVICES CABLE MANAGEMENT PTY LIMITED
    Status: Registered
    Type: Australian Proprietary Company, Limited By Shares
    Locality of registered office: NORTH RYDE NSW 2113
    Regulator: Australian Securities & Investments Commission

  • Dplayer33 on 22/03/2019 - 16:03

    Surely this is covered under consumer law. They cannot punish you by charging the full 25$ after having obviously miss leading advertising.

    It seems like initially there was a loophole in their system which they have now fixed.

    Its still no excuse for not refunding consumers.

  • David76 on 22/03/2019 - 19:17

    Confused with all these comments. I have never used Kayo before so can I still get the 2 months for 2.50 per month?

    • jdr on 22/03/2019 - 19:59

      Yes.

      • sprucemoose on 23/03/2019 - 20:21
        +1

        No. I was charged $25. Never had an account with Kayo before.

        • jdr on 24/03/2019 - 14:13

          Well that's not good. Yours (and David76's) situations was the exact definition of when it definitely should have worked. Their website is very flakey, I don't think they are a very competent organisation.

  • pennyless on 22/03/2019 - 21:52

    Surely there should be a warning at the header of the post with so many people getting burned, this is a straight up trap.

    • jdr on 22/03/2019 - 23:38

      Yes, I agree that the reference to inactive accounts in the heater seems to be absolutely incorrect now. I'll report it.

      • pennyless on 23/03/2019 - 00:39
        +2

        I've now signed up with a completely new account and been charged $25 despite being a Telstra member using my primary telstra id/email.

        • jdr on 23/03/2019 - 09:37

          using a different credit card?

          • pennyless on 23/03/2019 - 11:15

            @jdr: Different card, different mobile, different name, different email.

      • nz23 on 23/03/2019 - 10:20
        +2

        I’m OP. I’ve marked the deal expired, and put an update at the top of the post to explain the code no longer works as expected.

  • Almost Banned on 23/03/2019 - 13:04
    +1

    I'm another one who got burned.
    I thought it was a simple problem and letting Kayo know it would get fixed.
    I thought they would either:
    a. rectify the billing error, or
    b. tell me I was ineligible, cancel my subscription and refund.
    They ended up choosing c. tell me I was ineligible but keep my money anyway!
    Total scam.
    I will try a chargeback when it comes through.

  • David76 on 23/03/2019 - 13:52

    Can a brand new user confirm it only cost them the $2.50. I am reluctant to try.

  • lenny on 23/03/2019 - 15:54

    Anyone know if I haven't used the service before but not with Telstra, will I be able to access the 2 months for $5 without being charged $25?

  • djlee on 23/03/2019 - 18:48
    +2

    Sounds pretty silly of them. Not sure how they can charge you for an amount that you didn't authorize. There was a similar incident with Uber eats a while back and they refunded everyone quick smart when people started complaining and threatening to do a charge back. They'll loose more money from the charge back fee then money they've collected from you, which they won't get to keep anyway.

  • Buzzdeals on 23/03/2019 - 23:16
    +4

    I got charged the $25 instead of the $2.50 and I was a new Kayo customer and have an active Telstra ID.

    I contacted ACCC (Australia Competition and Consumer Commission) and filed a complaint. I recommend everyone who was overcharged to do the same. The more people file, the more likely the ACCC will take action. Kayo Sports can be sued for $10 million by the ACCC for breaching the Australia Consumer Law.

    https://www.accc.gov.au/contact-us/contact-the-accc/report-a…

    Kayo Sports ABN 97 072 725 289

    • donkcat on 24/03/2019 - 17:14
      +1

      Thanks for the link, I too have now made a complaint to the ACCC as well as Victoria consumer affairs, I have also began a charge back on my credit card.

    • MBix on 26/03/2019 - 13:40

      Hi @Buzzdeals I also made a complaint, did yours gain any traction as of yet? I'm assuming they're awfully busy so may be awhile

  • Buzzdeals on 23/03/2019 - 23:33

    I will go to North Ryde police station and make a sworn report for theft and fraud. I will also file suit in court.

    If anyone else wishes to follow suit, please up vote and comment.

  • Frozensage on 24/03/2019 - 14:47
    +1

    I got charged $25… wtf? I am actually a genuine new user and got the screen that was $5 for first 2 month. I'm splitting with a mate so 12.50 a month is still fine but damn it's just like day light robbery.

    If anyone has a screenshot showing the promo price, would go a long way.

  • MBix on 24/03/2019 - 17:25

    The only term it states that can lead to you being charged the $25 is:

    "IMPORTANT: If you have not signed up using your Telstra ID you will be charged the full rate of $25."

    So with this being the only proviso they state that can lead you to being charged $25 instead of $2.50, surely they're liable to honour everyone who signed up with the Telstra ID or refund them.

    Either way it's clear their support staff need a kick in the a$$ and the company learn about what they can and cannot do in regards to charging people in such a way.

  • MBix on 24/03/2019 - 18:18

    So their response:

    "As you've pointed out, it does state on the registration page: "Available to Telstra customers new to Kayo only."

    As you are not a new customer to Kayo, you didn't qualify for this offer and that is why you've been charged immediately as a normal resubscribe for $25 for the Basic package. It also states this on the Telstra Kayo page under the Basic package details: "For new Telstra Kayo customers." Under these circumstances we'll be unable to provide a refund."

    Which is fair enough, however their website didn't update to reflect this and still maintained the $2.50 charge, and the only thing to say I would be charged $25 in the registration page is if I didn't use my Telstra ID.

    How backwards is this company? On every other website on the internet if you're not eligible for something it doesn't let you proceed.

  • Frozensage on 25/03/2019 - 10:38

    just an update. I jumped on their chat support, and I took the line of 14 days free trial and it states I would not be charged until after 14 days, after abit of back and forth with asking what browser I was using etc, they said they would be happy to cancel my subscription and refund my money. I also said I did not use a code when signed up. Apparently, their system won't let them just tack on free 14 days or some bs. Anyway, got my email that my subscription has been cancelled, but I would presume I can still use it for the rest of the month and I will see how fast the refund comes through. I took a screengrab of the chat just in case.

  • donbot on 25/03/2019 - 20:46

    Not sure what others have founs, but had some streaming difficulty with a Mac (tried chrome/safari/Firefox) and dropped frames non stop. A surface plugged in played flawlessly.

    Bit the bullet and bought a Chromecast ultra today. Streaming perfectly at the moment.

    Good riddance Foxtel!

    • jdr on 26/03/2019 - 15:59

      Good riddance Foxtel!

      You do realise that Kayo is Foxtel's snotty little sibling don't you?

      • donbot on 26/03/2019 - 16:27

        Snotty little sibling implies a useless, disgusting pain in the ar$e that no-one wants to be around.

        For me, Kayo is the opposite of that. Its a beautiful, easy to use, on demand, HD streaming service that shows the only channels of Foxtel I ever really used, at a fraction of the cost - even if I did ozbargain foxtel every year.

        • MBix on 26/03/2019 - 17:40

          I have to agree with tizey here, the actual offering itself is delightful and just what I've been wanting for years. Heck if Foxtel themselves offered a sports only set top box at similar pricing I'd be inclined to go that way too. Kayo's customer service however, leave a lot to be desired, both from what I've heard from others and personal experience. Hopefully this just comes with the infancy of a company and likely being extremely popular.

  • Borg on 27/03/2019 - 11:49

    Perhaps they have updated their Sign up area? The following is clearly noted upon the sign up area:

    IMPORTANT: If you have not signed up using your active Telstra ID you will be charged the full rate of $25 immediately.

    https://imgur.com/a/wXQATAN

    Unsure if it was always showing like this?

    • Almost Banned on 27/03/2019 - 15:29
      +1

      Yep - the warning is present - a fair ways down and below the BIG $2.50 PER MONTH - $5.00 for Two Months line.
      The problem is that you have to click the $2.50 button.
      Then they bring up a page showing $2.50.
      They CONFIRM your mobile number with a code.
      Still show $2.50
      and bury the disclaimer five lines down.
      They had ample opportunity to advise you that you were not going to be charged $2.50 - but there it is in big font at the top of each sign-up page.
      Everyone here on Ozbargain has experience taking advantage of a deal that might not have strictly been intended for them - and retailers can't mislead as to price. They can't tell you it will be $1 - then in the fine print tell you its actually $100.
      That is simply misleading.

      • MBix on 27/03/2019 - 15:42

        Yep, therein lies the problem and my issue. I've had about 10 emails back and forward with them surrounding the fact that the ONLY thing in the terms that says I would be charged $25 is if I don't use my TelstraID. Whilst it does state it's for new Kayo subs only, it does not mention you will be charged $25 in that instance, and the very last page when clicking confirm and entering CC details still shows it at $2.50 then bam $25. Today the rep replied to me changing his tune telling me I didn't use my TelstraID (blatant lie as its the same as my Kayo login)

        It's tough because I absolutely love the service itself, I've been screaming for a sports only offering like this. However they have a long way to come with their webpage sign up process and on top of this a simple understanding of customer service. Instead of taking on board that the signup page could be better updated etc they take a stubborn and often rude approach, because of this I initiated a charge back with my bank, and sent in an ACCC report.

        • Borg on 27/03/2019 - 18:55

          I hear you and thought about doing the same on principle i.e. initiate a dispute via bank.
          As I wanted the deal and knew it was $25 a month which is decent value regardless especially when split across 2 people $12.50 each. Not worth the trouble plus would end up having to pay $50 in the end regardless if refunded. Will put it down to poor site design and crap customer support. They have a lot of improvements to make and hopefully will get better over time. Its only new(ish). Thats just me though.

        • jdr on 28/03/2019 - 10:13

          I agree with you. I quite like the service too but I'm annoyed enough by that deceptive price switch without confirmation (and stunningly bad customer service excuses) that I cancelled immediately. I haven't used it since even though it remains active till the end of the month. I have lodged a dispute with Amex and complaints to QLD Fair Trading and ACCC.

          Kayo needs to learn to be more up-front about collecting the correct payment and not just changing the amount without user confirmation mid-transaction based on something noted in the T&C's.

        • pennyless on 29/03/2019 - 11:14

          Same boat as you, customer service has come up with a new lie at every point irrespective of what I've said. Credit card dispute lodged as they are under clear directions to not refund under any circumstance (including company dishonesty).

    • nz23 on 27/03/2019 - 17:42
      +2

      I’m OP. They altered the deal. Here’s a screen shot of the wording when I signed up
      http://imgur.com/a/3RAtom3

      • Almost Banned on 27/03/2019 - 20:49

        I wonder if there is a way to work out when they changed the wording?

  • David76 on 27/03/2019 - 21:16

    If I have a pre paid Telstra account which expired last month and needs recharging and would be a new Kayo user, can I still apply for the $2.50 deal.

  • czechboi on 01/04/2019 - 11:04

    This is extremely shady practise and the fact that they won't issue refunds is even worse.

    I have also lodged a case with the ACCC and Fair Trading Victoria. I am sure that they have received a heap of complaints about this.

    Working for a Telco, I am surprised they were able to get away with this. The fact that there was no way to warn that you had not used a Telstra ID and that the voucher code still works without it, is absolutely misleading and deceptive.

  • czechboi on 01/04/2019 - 11:16

    *Update,

    I opened a case this morning with AMEX and it was immediately closed in my favor. Seems like they have been getting lots of these complaints.

  • donkcat on 01/04/2019 - 14:37

    So Consumer Affairs Victoria got back to me, they sent a letter that states

    "Thank you for your complaint to Consumer Affairs Victoria regarding Kayo Sports.

    I understand that your dispute is in relation to a subscription you signed up to. You claim that Kayo Sports has refused to honor a promotional offer. As such you are seeking a refund of the $25 that was charged to your credit card.

    We have noted the information you have provided and considered the dispute. We appreciate the intelligence you have provided as it assists in targeting our resources to ensure a fair and safe marketplace. As we receive a large number of reports each year, we cannot act on every piece of information that CAV receives. We prioritise our resources to focus to protecting Victorians in the case of systemic or emerging issues.

    Should you wish to pursue the matter, you may consider making an application to the Victorian Civil and Administrative Tribunal where a binding decision can be made.

    As the Victorian consumer market regulator, we aim to ensure consumers have access to a fair and safe marketplace. The information collected from the public, such as the intelligence you have provided helps CAV identify systemic or emerging issues and where appropriate, take further action to ensure compliance with the law. Our regulatory approach and compliance policy sets out the principles adopted to prioritise and respond to alleged breaches of CAV legislation.

    Thank you for bringing this matter to our attention."

  • danield on 01/04/2019 - 16:44

    So can you still get the 2.50 deal if you use a @bigpond emails to sign up? I'm getting connected this week?

  • pharcyde on 10/04/2019 - 06:47

    I'm late here but just signed up with my Telstra ID, which I've never used on Kayo before, and a different mobile. It gave me the promotion no worries. I believe it will be added to my Telstra bill.

  • Hazza on 12/04/2019 - 17:28

    What qualifies for a Telstra ID needed to get this deal? Does a home phone account suffice? If not what's the cheapest way to qualify?

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