[Price Error] Razer Phone 2 $0.01 Delivered @ Optus

Lsaage69 on 15/06/2019 - 17:37
Last edited 20/06/2019 - 14:35 by 1 other user

Moved to Forum: Original Link

Not sure how long this will last, but apparently you can get a Razer Phone for 1 cent?? First post sorry if it's expired by the time I posted

Edit: Fixed to the normal price of $1248 now

Update 20/6: Price Error Confirmed (Moved to forums)

We have recently identified that due to a technical error you would have seen and ordered the Razer Phone 2 handset for $0.01 on our website. Our standard price for the Razer Phone 2 handset is $1,248 which was advertised correctly on other parts of the Optus website.
We're sorry this happened and have fixed the technical error. We have cancelled your Razer Phone 2 handset order and will be refunding your payment. Please allow up to 5 business days for this refund.
If you have any questions, you can contact us 1300 132 208 Monday to Friday between 8am and 5pm AEST.

Thanks,
Your Optus Team

General Discussion

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Comments

    • Kontiki on 18/06/2019 - 15:58
      +1

      There's likely thousands and thousands of orders. I reckon it can take a few days just to cancel them.

      • CyberMurning on 18/06/2019 - 16:56
        +2

        really? i thought in this tech age, they can just:
        1. pull all orders for ABC phone
        2. filter with payment $0.01
        3. press cancel
        4. write email apologising
        5. press send email to those cancelled orders.

        what, 5 days as of 1 day per step?

        • Being Askhole on 18/06/2019 - 18:47
          +2

          Or this way is more effective with less typing and steps.

          1. pull all orders for ABC phone
          2. filter with payment $0.01
          3. press process & automated "thanks for buying" email will be sent.
          • mathew42 on 18/06/2019 - 18:51

            @Being Askhole: It sound simple, but the IT team responsible for the website won't allow a random back office person to query the production system, so it will need to wait until it has been moved to the data warehouse. Once there, the data will require sanitisation.

            In the meantime some automated interfaces have probably been disabled so staff are having to manually push through valid orders.

          • annarchon on 18/06/2019 - 18:55
            +2

            @Being Askhole: If one of the earlier comment is to be believed.

            They outsourced the inventory and logistics for outright phones, so they ain't the one actually processing orders.

            Since the system is automated, once the order comes through, payment made, and inventory allocated. The order might have passed onto another party already. So its not just an Optus inhouse issue anymore.

        • Kontiki on 19/06/2019 - 17:57

          All it takes is one weak link in their process. For example their process might require manual approval for Paypal refunds or something. Voila, thousands of manual approvals needed.

  • tarkine on 18/06/2019 - 16:59
    +1

    Yet no one has had a cancellation of order reported yet. The longer the delay the more I believe they have sort legal advice on there position before cancelling all orders

    • Some-Guy on 18/06/2019 - 17:57
      +4

      Maybe they don't have enough Razers. How about they send me an S10 5G instead and I won't hold a grudge?

  • vazzter on 18/06/2019 - 17:01

    Writing this as of 5pm on Tuesday. Have not received an e-mail since I made the purchase, 1 from Optus confirming I placed the order, and 1 from PayPal confirming I made the purchase. The tracking number provided on the Optus e-mail still cannot be found when put in the StarTrack website, and I have yet to recieve any more emails from Optus, PayPal, or StarTrack.

  • [Deactivated] on 18/06/2019 - 17:39
    -8

    Yay! Got the phone in-store.

    Yay! Got the phone in-store

    • Spun on 18/06/2019 - 17:44

      If true, congratulations!

      If not, a bazillion downvotes incoming.

      • sydracing on 18/06/2019 - 17:56
        +7

        It’s true, but paid $1248

  • Miss B on 18/06/2019 - 17:44
    +20

    It's all good guys, I've been in contact with a law firm Dewey, Cheatem & Howe. They're American, but registered to practice in Australia. They're going to file a class action lawsuit, but will take 10% of what we receive as their fee. So for now, we're just looking at compensation for the length of time it is taking for Optus to provide us with the goods we purchased and are entitled to. Obviously if Optus chooses not to provide the phones we'll be looking at a lot more, around $1m per person is the ballpark figure. I'll have details soon on how to register to be part of the class action.

    • Being Askhole on 18/06/2019 - 17:46
      +1

      so $1m USD or AUD ?

      • Soapdroid on 18/06/2019 - 17:47

        I thought it was $1 myr

      • Miss B on 18/06/2019 - 18:01
        +1

        AUD unfortunately

    • ChillBro on 18/06/2019 - 17:46
      +3

      $1m per person

      That's weak. Lionel Hutz could get more.

      • Miss B on 18/06/2019 - 18:01
        +1

        Yeah, he wasn't available sorry. Have to make do.

    • Spun on 18/06/2019 - 17:49

      Ah. I'm familiar with those guys. They used to be Lovem & Burnem Family Law before branching out into civil compensation, right?

      • Miss B on 18/06/2019 - 18:06

        Yeah, that's the ones. Lovem & Burnem are still going strong though.

    • CC123 on 18/06/2019 - 19:13
      +1

      OzBargain DCH vs Singtel Optus

      Things just got interesting…

    • andysa on 18/06/2019 - 19:19

      lol! good one!

    • Nurcopolics on 18/06/2019 - 19:35
      +1

      Do I pay tax on this as income?

    • Bid Sniper on 19/06/2019 - 11:14
      +1

      Id better call Saul on this one.

      • Miss B on 19/06/2019 - 20:29

        'sall good man, you've gotta do what feels right for you.

  • tg786 on 18/06/2019 - 19:47

    Surely we are safe to start ringing them tomorrow and start pestering them as to when they will be shipping or cancelling?

    • Salmando on 18/06/2019 - 19:59
      +9

      Even my time is too valuable to spend following up on this.

    • CyberMurning on 18/06/2019 - 22:05

      dont worry ringing obviously optus still cant decided to ship or to cancel.

  • Salmando on 18/06/2019 - 19:55
    +10

    18th…

    OPTUS! I WANT MY CENT BACK NOW PLEASE

    • Being Askhole on 19/06/2019 - 00:30
      +2

      19th…

      OPTUS! I WANT MY CENT BACK NOW PLEASE with Interest

  • W-W on 18/06/2019 - 22:56

    I am also wondering why it’s taking so long to tell people “sorry not sorry”. Possibly because of the number of purchases, leading to a higher risk of media exposure and reputational risk. Whilst they may legally have a defensible argument (pricing error), they may want to consider the possible “costs” of the decision to not honour the purchases prior to sending out those emails and cancelling the orders.
    Yes, Optus is no longer the cheaper alternative for users it once was. It is still the preference over Telstra for those wanting to have a “premium” service but aren’t willing to pay Telstra prices. Imagine the headlines. I’m thinking this might leave a bad taste for Optus customers if it was out in the media - irrespective of whether it is legal.

  • peterpeterpumpkin on 19/06/2019 - 00:51

    Has anyone else here not received the phone yet?

    • Being Askhole on 19/06/2019 - 00:52
      +6

      Few might have received by now who accidentally paid $1248 :D

    • So lo on 19/06/2019 - 11:41

      Yes, I have also successfully not received my phone.

  • mrgeepee on 19/06/2019 - 07:48
    +1

    To me, this whole fiasco just confrms how incompetent Optus are.
    They are quickly becoming irrelevant.

    • StonedWizard on 19/06/2019 - 07:51

      @mrgeepee - they’re probably just waiting for people to cancel the order themselves. But I’ve always found Optus very slow to do things.

      • mrgeepee on 19/06/2019 - 07:53

        Exactly, even dealing with this issue promptly and appropriately seems beyond them.

  • Spun on 19/06/2019 - 08:21
    +8

    This thread is going to explode in the next day or two with 1000 posts either saying:
    "Holy crap I got a working tracking number!"
    or
    "Those evil bastards at Optus cancelled my order! I'm going to ACA!"

    • o53djz7qTPY4der on 19/06/2019 - 08:36
      +5

      Meh… I'm expecting it to be cancelled and I will not be upset if it is. I will, however, be flabbergasted if it's honoured. It wont be, but if it were then I would seriously consider switching to Optus. As I said, it'll never happen, though.

      • mathew42 on 19/06/2019 - 08:44
        +1

        I'm also not expecting the pricing error to honoured.
        I would be prepared to accept a 24 month phone contract for $20/month if Optus honour the deal.

  • Because1 on 19/06/2019 - 10:02
    +1

    Knowing Optus no one will action anything and they will leave you waiting in the dark. No one is going to chase 1c
    You are all wasting your time

    • cheaponos on 19/06/2019 - 10:33
      +1

      Surely they'd need to at least refund the 1c, which they'll probably eventually do but not have any email correspondence.

      Then again - if there is a cost to process the refunds (i.e. staff and system), maybe they're weighing it up.

      I'm treating this like a banggood purchase, where in a few months I'll get a package arrive thinking what did I buy and voila Razer Phone 2.

      • o53djz7qTPY4der on 19/06/2019 - 10:35
        +3

        I'll just do a PP dispute if there is radio silence. I want my 1c back.

        • Salmando on 19/06/2019 - 19:09

          Half the laugh for me is getting that one cent back

          • Miss B on 19/06/2019 - 19:42

            @Salmando: Mine was due on 10/08/19 through Afterpay, but now has been "refunded", so I never had to pay it.

            • Salmando on 20/06/2019 - 12:11

              @Miss B: Mine as of today is deducted from my account fully, no longer pending.

              They can keep the money, but I want my email 🥺

    • mathew42 on 19/06/2019 - 10:47

      Takes very little effort to raise a paypal dispute and the cost to Optus will be significantly more than 1c, but probably not $1289.

    • CC123 on 19/06/2019 - 11:00
      -5

      Technically under the consumer law, we are entitled to receive them otherwise we can go to the ACCC…

      When a business accepts your payment for products or services they must supply them to you within the timeframe they have indicated or if no time was specified, within a reasonable time.

      and

      Under the Australian Consumer Law, businesses must not accept payment for products or services if:

      • they do not intend to supply them
      • they intend to supply materially different products or services
      • they know, or should have known, they would not be able to supply the products or services within the timeframe indicated or if no timeframe was provided, within a reasonable time.
      • Bid Sniper on 19/06/2019 - 11:20
        -4

        Yep, they are boned legally since they did accept payment even if its 1c.

        Just wondering how they are going to weasel out of this one. Excuse of incompetence doesn't work in the eyes of the law.

        If they did honour it, it be great good publicity for them and people will flock to the website looking for a bargain.

        If they cancel, it might cost them more in terms of litigation in breach of consumer law.

        Guess they sizing those up now or alseep at the wheel…

        • CC123 on 19/06/2019 - 11:42
          -2

          Who knows, also not sure why we are getting negged, all I am doing is stating the consumer law which we, as a consumer, are entitled to.

          • Bid Sniper on 19/06/2019 - 12:08

            @CC123: JLS H8rs that missed out. How dare anyone have cheaper better things than me…

            PS + for you

          • mathew42 on 19/06/2019 - 13:10
            +1

            @CC123: Because as has been pointed out by others numerous times in this thread, that it was an honest mistake not a deliberate action to deceive customers.

            By posting comments suggesting that Consumer Law mandates that Optus supply the item is incorrect and causes confusion.

            • CC123 on 19/06/2019 - 13:45
              -3

              @mathew42:

              Because as has been pointed out by others numerous times in this thread

              Haven't read every single comment on the post.

              that it was an honest mistake not a deliberate action to deceive customers

              That brings me to this:
              Under the Australian Consumer Law, businesses must not accept payment for products or services if:
              *they do not intend to supply them

              The last time I checked my PayPal and bank account, 1c was missing meaning the payment was accepted

              By posting comments suggesting that Consumer Law mandates that Optus supply the item is incorrect and causes confusion.

              The law is the law

              • mathew42 on 19/06/2019 - 13:52

                @CC123:

                The law is the law

                Please point to a case where a consumer or ACCC have successfully prosecuted a business over a genuine pricing error.

                I suggest reading https://forums.whirlpool.net.au/archive/2360374

                • CC123 on 19/06/2019 - 14:22
                  +1

                  @mathew42: this
                  A jewellery shop was forced to sell a ring for $1100 when it was actually worth $34000.

                  • mathew42 on 19/06/2019 - 14:35
                    +1

                    @CC123: Quoting from the article:

                    The NCAT appeal panel was told that previous cases had found one party is entitled “to an order rescinding the contract” if the other party “is aware that circumstances exist which indicate that the first party is entering the contract under some serious mistake”.

                    I would doubt very much than anyone buying the phone didn't have some inkling that the price might be a mistake.

                    Your entitled attitude is similar to the scum who purchased the Logitech G29 from from JB HiFi and then returned the shifter because it was listed separately for $79 and was available elsewhere for $60.

          • Elderlymango on 19/06/2019 - 13:11
            +1

            @CC123: Just out of interest do you know what constitutes a reasonable amount of time?

            • CC123 on 19/06/2019 - 13:47
              +2

              @Elderlymango:

              Just out of interest do you know what constitutes a reasonable amount of time?

              I don't but my personal assumption for "a reasonable amount of time" would be 14 days to 30 days/ 10-20 business days.

          • TEER3X on 19/06/2019 - 14:41

            @CC123: Entitled, you think you are

        • DogGunn on 19/06/2019 - 16:21
          +2

          If they cancel, it might cost them more in terms of litigation in breach of consumer law.

          No it won't.

          There is no potential claim you could make for a clear price error.

      • TEER3X on 19/06/2019 - 14:43
        +4

        Technically, you are not a lawyer and posting a snippet of the law doesn't make you one either.

        • CC123 on 19/06/2019 - 14:49

          Technically, you are not a lawyer and posting a snippet of the law doesn't make you one either.

          Please quote where I said I was a lawyer, I do not recall saying I was

      • DogGunn on 19/06/2019 - 16:20
        +3

        Holy moly, this is a misinterpretation of what this entitles you to.

        You are most definitely not entitled to receive a product, even if you paid for it online, if it was a clear price error.

  • Misha Bakunin on 19/06/2019 - 10:35

    If they did honour it I would switch to Optus just because it would only be fair enough, because they would have shown they can be stand up guys.

  • behindmyego on 19/06/2019 - 11:25
    +4

    Well maybe they’re taking too long cause they’re thinking of a way to honour it? They won’t give out the phones but maybe they’ll come up and say “yea it was a mistake and if you switch to Optus and sign a 24m contract you’ll get the phone free.. I don’t know but I think they’re gonna offer something like that. So how many purchases have been made so far?

    • ilovefullprice on 19/06/2019 - 11:41

      Good marketing strategy to gain more customers by having pricing errors. More companies should do this I reckon :)

    • edfoo on 19/06/2019 - 12:02

      That will end up being a win for them, while you all have to put up with Floptus phone signal for next 24 months.

    • Bid Sniper on 19/06/2019 - 12:15

      No thanks, even if the phone was "free" contract means you're paying $1-2K anyway. These phones sell for $660 at JB atm, that with a BYO plan, eg Aldi $99 1 year plan, its less than half the price of an Optus plan.

      I want 1c phone thank you

  • peterpeterpumpkin on 19/06/2019 - 12:13
    +17

    I complained to my favorite Optus store that I missed out on the 1 cent Razer Phone 2 deal
    And the dude says "You come here all the time"
    "Here's one for free."
    I said "Man, what'd I look like? A charity case?"
    I took it, and threw it on the grooouuunnd
    I don't need your hand-ouuuts
    I'm an aduuuult!
    Please!
    You can't buy me, Optus man

    • Andard on 19/06/2019 - 12:17
      +4

      MY DAD'S NOT A PHONE

      • nismo on 19/06/2019 - 12:42
        +5

        I have no idea what either of you two are smoking, but can I have some???

  • umoddbro on 19/06/2019 - 13:25

    Waiting for the ACCC complaints and ozb class action lawsuit against optus for not honouring this deal.

    • aeon05 on 19/06/2019 - 13:57

      Me too, there has already been some posts earlier in the thread re class action.

  • ahly92 on 19/06/2019 - 13:57

    Ok so not to get you all excited, but a mate who works in corporate at optus is saying that there is a delay as the Optus Team is actually going to honor the pricing error. He said that it's going to be only 1 per phone per address.

    They are working on a PR marketing campaign and working cost/benift analysis.
    And that there is talk that they might, be offered outright or as other has mentioned above, a combo (plan + free phone).

    Pissed I missed out on this!!!

    • Andard on 19/06/2019 - 14:00
      +14

      working cost/benift analysis.

      Analysing cost/benefit for 1c phone? Sounds like BS.

      • aeon05 on 19/06/2019 - 14:11

        IF there is a cost/benefit to be had then wouldn't this just be an offered plan/deal?

        • CyberMurning on 19/06/2019 - 14:14
          +2

          If they look at cost benefit analysis then this is completely cost them alot and no benefit… LoL

      • Elderlymango on 19/06/2019 - 14:15
        +1

        If it were happening it would be an analysis on the loss from the phone vs marketing for new and re-contracting customers hoping good will might be better in the long run. That being said your absolutely right, its a 1c phone.

    • SporadicUser on 19/06/2019 - 15:21
      +8

      lmao talking out your arse

    • easternculture on 19/06/2019 - 15:22
      +3

      I can quickly do a cost/benefit analysis for them

      Based on initial vote count I would say at least 2k phones sold at 1c .

      2000 X 0.01c = $20
      I'm going to assume that the phone cost is $500.

      $500 X 2000 = $1000000

      Loss = $999980 plus any associated costs with dealing with this issue.

      What's the benefit. Nothing really as most ozbargainers would get the telstra JB deal with a $500 gift card

      • o53djz7qTPY4der on 19/06/2019 - 15:55
        +2

        In the very unlikely event they actually ship the phones, I'll switch to Optus. I'm sure there are plenty of others too. Perhaps not enough to cover the losses, but the best marketing is word of mouth.. everyone who got one would tell friends and family. There is a potential upside that is not necessarily obvious (financially, I mean). They could just write this off as advertising, I'm sure tv advertisements etc cost a lot more than this would.

      • mathew42 on 19/06/2019 - 16:09

        If the minimum plan offered was $20 x 24 months = $480, so $20 loss per order (assuming $500 base cost of phone).

        • easternculture on 19/06/2019 - 16:21
          -1

          $20 per month will get you 3Gb with optus

          Not really worth it as you would probably get something similar in specs for $500 and won't have to commit with optus

    • mathew42 on 20/06/2019 - 14:08

      Does your mate have any idea on a timeline for when Optus might make a decision on cancelling or fulfilling orders?

  • FreddyMerc on 19/06/2019 - 14:34
    +3

    I was trying to buy one from 15 mins after this post was made. All I got was the payment error each time. I refreshed 30+ times, changed the payment method, used different browsers etc. No luck.

    Would be devastated if they actually sent this.

    • TEER3X on 19/06/2019 - 14:40
      +5

      Sounds like you need a hug

    • Cheeper on 19/06/2019 - 15:47
      +2

      Be assured… they will not.

    • Bid Sniper on 19/06/2019 - 17:03
      +1

      And all the negsayers here too

  • DrBatman on 19/06/2019 - 15:04

    Has anyone heard any updates on their orders for this?

    • CyberMurning on 19/06/2019 - 15:20

      Don't worry when we received email cancellation or the actual phone we will be posting them here…

  • williamk30 on 19/06/2019 - 15:18

    Still waiting. Is there a time limit on raising a case with paypal to get the money back?

    • CC123 on 19/06/2019 - 15:19

      180 days from the purchase date I think

    • CyberMurning on 19/06/2019 - 15:22
      +8

      Geesus William, 1c and you get excitement since Saturday and you want to end it early ..

      • williamk30 on 19/06/2019 - 15:25
        +2

        Just wanted info, no intention of ending it early. I kinda feel sorry for the guys having to deal with the issue.
        Imagine spending your life processing and refunding 1c orders.

      • bockers on 19/06/2019 - 15:34

        Premature bleak

      • Cheeper on 19/06/2019 - 15:48

        Have started a go fund me for ya :-)

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