[Price Error] Razer Phone 2 $0.01 Delivered @ Optus

Moved to Forum: Original Link

Not sure how long this will last, but apparently you can get a Razer Phone for 1 cent?? First post sorry if it's expired by the time I posted

Edit: Fixed to the normal price of $1248 now


Update 20/6: Price Error Confirmed (Moved to forums)

We have recently identified that due to a technical error you would have seen and ordered the Razer Phone 2 handset for $0.01 on our website. Our standard price for the Razer Phone 2 handset is $1,248 which was advertised correctly on other parts of the Optus website.
We're sorry this happened and have fixed the technical error. We have cancelled your Razer Phone 2 handset order and will be refunding your payment. Please allow up to 5 business days for this refund.
If you have any questions, you can contact us 1300 132 208 Monday to Friday between 8am and 5pm AEST.

Thanks,
Your Optus Team

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Comments

  • I reckon the share price of this company will jump 25% because of this recovery. Share holders are happy that the CEO did not keep his words

  • Lol. Knew there was new development when there was suddenly 30+ new responses on this thread

  • :'( sad face for getting the cancelled Letter

  • I feel so bad for the people that bought screen protectors, cases, etc. Yikes

    Edit: Why the negs??

  • +5

    I missed this deal my minutes so I'm kinda happy nobody got one because I would have had severe not buying remorse. Happy days.

    • -5

      Remorse is when you had the opportunity but didn't take it - you never had the opportunity to begin with…

      missed this deal my by minutes

      • I ain't no grammatical-itarian but I reckon you might need to check the definition of remorse, particular the phrase "buyers remorse".

  • I just got a cancellation email from Optus.

    Sorry everyone.

  • Can they actually do this according to consumer law?

  • +10

    I'm contacting lawyers to initiate a class action law suit. If anyone wants to jump onboard, let me know.

    • -2

      For real?

    • +1

      A business advertised an item for sale and many faithful customers ordered it in good will then the business failed to deliver said item!!
      If that aint grounds for a class action I sure don't know what is!!
      Anyone got the contact details for Kramer's lawer, Jackie Chiles? He would be all over dis!

      • +3

        Who said you could put a balm on?

      • Were you a faithful customer though? You were attempting to get a phone that probably cost them a few hundred dollars wholesale for a single cent.

        Don't get me wrong, I would have loved to see you get it, but you weren't being a faithful customer in this case, you were being an opportunistic bargain hunter hoping for a long-odds price error miracle.

    • +1

      Herbse, haven't you received enough negs from the past few days already? XD

    • +1

      Personally, I think you should go and start a nude sit-in outside your local Optus store in protest. Surely they'll see your side of the story then, right?

      Go now brother! Show them what's right ✊

  • +4

    If anyone contacts customer service and gets some kind of apology present, let me know.

    • +1

      You think they are santa? No chance….

    • Would like to know also please.

    • +3

      The rep I am on a live chat with has STOPPED RESPONDING.
      Will report back.

      3:30: Was transferred to the call centre, on hold now

      • Are you still on hold?

        • No I am not still on hold, refer to the this for what happened.

          I will give them another call tomorrow sometime to 'get more information'

    • OK
      * basically they said nothing about it being a price error (?????????????) - I kept on questioning why it was cancelled and they said they'd look into it for me
      * that the applications for the phones are 'pending cancellation'
      I spent more time on hold than actually talking to a person
      I requested a summary to be sent to me via email since the person was speaking about 500 words per minute and will post it here when (if) I receive it.

      Sorry that's all I got, ill give them another call later haha

    • Anyone tried to get a payment discount for their phone plan?

  • +2

    Damn !!! The excitement, uncertainty and eventual misery on this overshadows the GOT finale…

    • Yeah almost as good as the endgame ….

      • I missed out but I kept checking the comments section every hour. Was such a nailbitter

  • +4

    this whole $0.01 optus phone saga was hilarious while it lasted :)

    • +1

      Cheap way to be alive again, without this hundreds ozb will had boring days since Saturday.

      • haha yeap~! x'D

    • Yes, I got my entertainment in the past few days and I didn't even have to fork out 1c in the first place :D
      Now we are going back to the lousy days of seeing eBay posting fake 20% off selected sellers deal with price jacking :(

  • +1

    Ive just received my Dr John letter

  • +1

    Well it was fun while it lasted as a sideliner//

  • Party is over guys

    • +1

      Nah, it's probably just getting started. The comments should be full of lolz now the cancellations have been sent.

      • Over for whoever bought, start for whoever missed out.

  • +1

    looks like Optus was fined $10m earlier this year

    https://www.accc.gov.au/media-release/optus-penalised-10-mil…

    maybe they aren't willing to honour it due to their tight budget

  • +3

    To be honest, it was very poorly written letter.

    • +4

      They only had 5 days to write it. Cut them some slack!

      • 😂

  • recieved an email just to refund
    nothing else offerred or to be sorry about

  • +8

    Not enough salt. Comn OzBargain get the pitchforks out! I did see a class action law suit above, that's a step in the right direction!! LOL

    • No need class action just bikies and Asian gangs
      ..

  • At least we will compensate 5,000 % of what you paid us ? >>> they should say so in the email :)

  • Optus wins, easily gets our details for marketing purposes.

  • +4

    Is this the part where other posters say I told you so?

    • +3

      Yep it's a i told you so.

      However you would have thought that no one in their right mind would have thought that they had any chance in hell of getting one of these for 1 cent.

      • +7

        The sad part is a lot of people genuinely believed they would get it as there was a legal obligation. Hilarious.

        • -1

          People often want something in their life they can hope for, otherwise they will all become suicidal.

  • +4

    Disheartening. However, did you guys note the line:
    We have cancelled your Razer Phone 2 handset order and will be refunding your payment.

    Any hopes if they refund $ 1,248 to your accounts? ;-)

    • +2

      They will, if earlier you have paid them $1248 ;-)

  • So how is this a Technical error?

    • There was a glitch in the Matrix.

  • +1

    Lol rip to OP he now has a cancelled order and no internet clout to go with it since this has been moved to a forum post. Stripped of his badges and everything. Nice guys finish last.

    • +5

      ahhhh what will I do without my sweet internet clout :(

      • Bummer

      • This has been the deal of the year imo. The memories will last a lifetime.

        Thanks for the experience.

    • +3

      Loss of badges is really sad.

  • I call bullshit that the price was advertised properly on other parts of the site, someone should've got screen shots of this.
    Got the same email also and here I was getting excited about buying the matching razor wireless charger for my 1¢ phone 🤔🤔🤔

    • +6

      It was $1248 on the Outright phones page, but then $0.01 on the actual product page when this deal went live, so their claim is correct that it was advertised at a higher price on other parts of the site.

      • (chants) LAW-SUIT LAW-SUIT LAW-SUIT

    • +2

      I got a screenshot of the product page showing price, URL, etc.
      here is the product page both on a phone and a laptop as a screenshot.
      I still have the original webpage loaded up on one of my laptops so I can pull that up if needed. Plus a video on my phone showing the URL.

      Why I did this? No idea.

  • They can’t get away with this! I’ll contact Optus and tell them that if they don’t give my phone, they’re gonna be all over the news tomorrow 🙄

    • +1

      Tracy is salivating

      • +8

        Headline news tomorrow: Deluded individual crying over not getting his price-error 1c phone.
        We will now crossing over live to show you all his sad face on national TV.

  • +3

    I can't believe how anyone would have thought it was a real deal.

  • Has anybody who has a contract with optus got a cancellation email? My partner with telstra got one but i never did… order number still says invalid. Never expected to get the phone but worth the 1c

    • yes, on postpaid plan with optus and I got the cancellation email

  • +6

    Well it was fun messing with Optus, time to move on. Sorry about the inevitable outcome to those of you who believe you're entitled to the phone and are taking it further, I hope it helps you get closure. I look forward to riding the next clear pricing error where there's no chance of getting the item, fingers crossed it's one of the stores that give vouchers.

    • +1

      I had some hope that Optus might honour the price for those willing to contract on a new plan. I doubt many would have taken them up, but it would have been a positive gesture.

      • No chance this is 1c. If $600 maybe but then no one will buy at that price. Lol.

  • +1

    Well, it's been fun people

  • +5

    People mad at Optus can take solace in the fact that processing 2000x 1c refunds is going to cost them a bomb in transaction fees

    • +1

      Not really mad at them. Honestly, I was hoping this was not a jump scare and dilemma for them than anything else. I don't think they deserve to be out of pocket for it.

      If the email was a little better, they could have kept my cent

  • Received a refund email from PayPal this morning:

    Optus Shop has sent you a $0.01 AUD refund for your purchase on 24 June 2019.

    :-(

  • paypal refund received.

  • +2

    Some have received $1248 paypal refund who paid full accidentally

  • Refund received today as well. They must have been busy overnight!

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